She wants you...lol![]()
You must have some bad luck with the CSRs.
Is it really worth the hassle of getting a faulty mobo though? The recent news from Intel indicates that they will be shipping the new mobos on the 14th. I'm sure Dell will be getting them within the week and start building new laptops before the end of the month
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I hope that they'll be ready by the 14th. Hopefully if I don't get it by my EDD 2/16, at least by the end of the month. But seriously, should I ask them for anything else to compensate for all the trouble they've caused us? What have ppl (currently or in the past) asked for in terms of compensation/goodies? -
A free extended warranty would be nice
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Just checked my order status and EDD has been changed from the 16th to the 26th, hoping this is a positive sign...
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My EDD has been changed as well from the 17th to the 24th
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When did you order? -
i ordered on january 27th. I just got off the phone with a csr and they have no updates yet. they didnt even know that intel will begin shipping the new mobos on monday. its kinda sad that most of us on here are more on top of their jobs than they are. she has to confirm the update i gave her and call me back monday. i believe that if they truly do receive the fixed mobos on monday that an EDD of 2/24 is more than do-able. just hope they arent yanking my chain again -_-
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it was just changed today when i checked as i do every morning lol im keeping my fingers crossed >_< it says ....Shipping Method: 7 Day Delivery
Estimated Delivery Date: 2/24/2011 (updated) -
mines still the 16th
mine was also ordered on Jan 30th with 2 day shipping
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You will most likely not get it by the 16th, Intel is sending out the new motherboards on the 14th. -
oh yea i know i wont get it by the 16th, just a little concerning that some people are gettin new dates and mines still stuck on the 16th. Ive told them i wanted to keep it so. Are there phone lines open on the weekend? And does anybody have a number to an american rep? No offence but i cant stand dealing with those indians. Also how do you go about asking for compensation? Never asked before so dont know
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You should read this post;
http://forum.notebookreview.com/alienware/456885-aw-dell-ordering-advice-how-save.html
A lot of useful information there about getting deals, compensation, etc. Definitely worth the read. -
ok thanx alot. This is my first Alienware and definitely didnt see it going this way lol.
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My EDD online hasn't changed.
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Mine changed from 2/18 to 2/25
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My EDD hasnt changed either )-:
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when did all of yall place your orders? Maby there changing then from time placed?
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I placed mine on the 31st Jan
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Ordered Jan 26th, EDD has always been 2/18. Phone has always said estimated ship date of 2/15.
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mine was ordered Jan 30th with EDD of Feb 16th, Ship date of Feb 14th so looks like maby the people with earlier orders are getting the updated edd's first. (again just my guestimate)
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order Jan 27th, EDD of Fed 16th... no change
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Mine still says 2/16, even though I ordered a day after you. Well, technically a few hours after you, cuz it was 1/27 here in Cali, but it was 1/28 when reflected online. -
maybe its cuz ive made such a fuss on the phone so many times that mine got updated lol they just want to shut me up by now >_< im praying that its in my hands by the 24th tho
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In other news... Intel fixes Sandy Bridge chipset issue - Notebookcheck.net News
Hopefully OEMs listen and send that stuff out already. -
pretty frustrating that orders that were placed after mine got updated first.
maybe its random but i dont understand why that would be -
@Schism, did your status change both ONLINE and on the PHONE too? Or just online? -
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Also: -
Yeah, the hard drives use both of the SATA III ports (0 and 1), and the dvd and esata are on the SATA II ports (2 and 3) which are affected by the problem.
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being that intel is suppposed to ship the updated chipsets today im hoping that dell might have more definitive info rather then the run around that they've been giving us these last few (looooooooooooong) weeks.
here's hoping -
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Interestingly, there are a few websites that indicate Intel or Asus makes Dell laptop motherboards. Still not sure about Alienware. So perhaps as you say, Intel may indeed make the motherboard.
see: http://www.answerbag.com/q_view/1901780 -
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The have tio make the new motherboards and build the computer then ship it to the USA. -
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Just received a call from Dell. The CSR insisted that the R3 wasn't going to be made any more at all... He told me, and I quote, "Dell will never make this model again so it's important that we go ahead and cancel your order and re-order you an alternate system." Before I even had a chance to respond he said "I'll go ahead and cancel your order right away." I told him to wait and informed him that I've been told by several CSR's and Supervisors that I can keep my order on hold and whenever the new chipsets were received, my laptop would go back into production as normal. He said no. I told him not to cancel my order and asked to speak with a supervisor. I was placed on hold for a while and when I finally got around to speaking with a supervisor, I was told that I didn't have to cancel my order and that it was back in production awaiting parts. My question is... Did anyone else get a call like that this morning or was I the only one? I figured the guy was just trying to get a sale out of me or something...
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DaneGRClose Notebook Virtuoso
Most likely just trying to get credit for a sale, if he cancels the prior order and places the new one for you it's him that gets the credit and not the prior rep. This is just another thing to prove my theory that Dell sales people are worse than used car salesmen.
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Thats messed up that they'd do something like that.....
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) its just the Intel chipset. Dane is right, the rep was just trying to take his part of sale from another.
Anyway, IMO this is a very good chance for Dell to fix all other issues that R3 might have and make a better R3. Customers who have had R3 may return it for replacement later - and all of these expenses would be covered by Intel.
I feel sorry for Intel now. LOL. But after this, Intel's reputation to me does not change at all, if not improved, because at least they are willing to face the problem and did it after a reasonable period of time, unlike OCZ who is making excuses for their false advertising. -
I've been recieving a call from a CSR rep EVERDAY asking me if I want to cancel my order. Everyday I tell them NO and just like clock work the exact same time the next day another csr asking me if I wanna cancel my order. The two times I didnt answer my phone they left a message saying if I didnt call them back that they would cancel my order. So what it's turned in to is that everyday I have to verify that I dont want to cancel my order EVERYDAY.....
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so to no surprise I received my 2nd call from a Dell CSR rep today recommending that I cancel my order because he doesn't foresee it progressing anytime soon. He says their still waiting on an official declaration from INTEL (whatever that means) So twice today I have had to tell them not to cancel my order to go along the the other 20+ times they have tried to get me to cancel.
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Intel Press Release - Sandy Bridge Issue - What does this mean for the M17xR3?
Discussion in 'Alienware' started by BatBoy, Feb 1, 2011.