M17X dell/AW australasia back-order on RGB LED SCREENS

they only list the m17x's as having rgb led screens and DO say 5-14 working days from order to delivery, this is the standard screen so all m17x's are on back-order atm

just got off the phone to a sales rep, there is a big e-mail going around that all m17x's will be delayed until the 2nd week of MARCH.... yes MARCH
the screens have not arrived in aus but they still sell the laptop to everyone at the same price with no offers or warnings on the time :|
anybody who ordered a laptop after the 3rd of feb will recieve this laptop sometime LATE MARCH if not APRIL!!!
lucky i phoned to ask how my order is going, i asked for some compensation for a laptop that will take 6 weeks to make, and will get a phone call back later this week (yeah right)....

i ordered on the 3rd of feb, wont be here till atleast 15th MARCH


should i cancel my order?
should i wait?
should i ask for an free upgrade for time wasting?

 

Oh you gotta be bsing me. Thats crap. I ordered mine on the 31st of jan...Does that mean i'm gonna have to wait? -.-

You rage at them. Asking why there was no warning given then you ask for a free upgrade.

 

doesnt matter when u ordered it, the screens wont come till start of march,

 

*Rage comment would be inserted here* Im asking for a free 920XM then...

 

When will they start updating EDD's? I can't wait muh longer for this, sold my other computers to pay for this one.

 

best way to find out is to ring them, as the e-mail was only passed around today :\

and yes ask for a big upgrade for the trouble!

 

hmm thats strange
just yesterday i asked my rep if any delays on the RGB, as i had heard rumors it was OOSin europe, he said nope...ETA is 14 days from date of order
I guess this lets me wait abit to see if they fix the flickering problem

 

This is something I dont really understand. I would have thought that most dell/allienware machines are assembled in the same place, in some low wage country and thus the stock should be the same for everyone.

I dont think there is much point in buying the M17x without the RGB screen. Also, I remember when I was replacing my lcd screen in my M15x in mid-decemeber. The guy over the phone told me that they are out of stock of screens and a new bunch will arrive in January. But two days later they called and said that they had the screens in stock.

I would just wait for now, and call them in a weeks time to get more info

 

Can you PM me the email? i would like to read it. And see what it says.

 

lol i dont work for dell, i just told told by a rep that there was an e-mail going around that the screens will be delayed, so if anyone else has any info on this situation id be glad to hear it !

im quite pissed off also, i cancelled my g73 for this cause it would of come quicker, but dell have done it again!

 

FWIW - when I ordered, I also asked if there were any delays - the rep said no.

Ordered on 3/2/10

 

I was told 19th feb new stock arrives.

 

Ohh my bad. I thought you Received the email. And Im pissed off too. Anyway go talk to dell see if you an get a free upgrade cause of the delay.

 

What numbers are you guys calling to get a status?

Or are you calling your Reps directly?

 

im calling my rep directly, she is handling my new purchase since my r1 had so many troubles etc etc, im thinking for a refund.... dell now owes me 6.1k for both laptops :<

 

See if you can haggle a free upgrade.

 

lol, im trying but atm id rather all my money back and an g73 or clevo

ive kinda had it with dell

 

Me too. But this is my first Alienware so i can wait..Either way if i do find out this is true i will be calling my Rep and asking for a upgrade.

 

are we talking only Australia machines or us too ?

 

Only Australian Machines. It doesn't surprise me. Cause I'm STILL in "Order received" stage, either way if i can haggle a free upgrade i'll be happy.

 

i dont think haggling will do much in this case tbh

 

Why wouldn't it? Not only have they lied to us. But they also deceived us..

 

It's worse than low-wage, it's state slave labor ala China... and with the screens coming from there I wouldn't be surprised if they are all going to their favored Asian partners first... not being prejudicial, but this is a common backdoor business practice in the Orient from what I've been told. I won't even touch on questions of economic warfare at a higher level, but suffice to say tactics like this don't always happen just because of sheer ineptitude.

 

Word of advice - NEVER trust a rep at Dellienware... they make politicians look respectable

 

Since I am at work too early for my taste I will continue my posting roll in this thread...

What you say is correct, although it is "Dell" not the reps per se. When I say don't trust them this is because some are just telling you whatever to get the sale (they ARE on commission) or more than likely they just have no clue what is going on because the internal system at Dell is fixed on a cost-part basis. The simple issue of having orders with a part they can't get for a DVD drive and not simply updating the orders with a new part with a notification seems... alien to us, no pun intended, but this is how little Michael Dell made his fortune (God bless him), and the system remains unchanged. Dell locks in a cost for lots that a system is to be built around at a margin. Now, this is based on what an honest, informed rep (apparently) explained, and it makes a lot of sense from a business perspective. The only problem is that it makes for unsatisfied customers who don't get their orders filled in a timely basis... at least within a month by most accounts, if you can't meet that then I believe customers are due SOME kind of compensation beyond a trivial NBD delivery... which I suspect is frequently taking advantage of weekend shipping going on in the background, so it's not really that big a concession to the customer. Simply put Dell should not NOT allow parts to be put into orders for items they don't have confirmation of having in the very near future, pure and simple, this amounts to what is called "naked short selling" see this Wikpedia link, it is essentially what Dell is doing: http://en.wikipedia.org/wiki/Naked_short_selling

My "escalation rep" is going to have to pony SOMETHING up more substantial than NBD delivery if this rolls into March...

 

i do believe they do not do NBD delivery in aus, were slackers

and these laptops are made in malaysia not china

 

I see, i understand. Sadly enough for me my order is still in phase one "Order received Stage" So i shall be calling Dell and asking for a reason why nothing has changed in five days..

 

I have emailed that I am dissapointed with teh delays for a top of line laptop and if there is any we are sorry from dell things they might do will see how that goes....... 19-2 they are suppost to get screens and then they can start to process again.

 

No stock of RGB LED screens boys have to wait 1-2 weeks

 

Yeah thats what my rep said. I was compensation. I wanted the laptop like soon. Not in like a month. -.-

 

this is my second alienware that im ordering due to my failed r1, and now ive learnt that it is chinese new year soon, so the factory that makes these screens will be having a holiday also... starting 14th of feb till the 19th....

so i have no idea how u guys think they will be getting the screens on the 19th

im trying to ring them as we speak and ive bin put on hold for over 25 mins now just asking for a return on my money, i wonder howlong it will be before i get my 3k back lol....

 

Lol. I might see if i can get a upgrade. I might beable to get a CPU upgrade to a 920xm if i cant ill go for 820qm

 

= / that is terrible ikuto, my laptop jsut arrived in australia last night, so its waiting to be taken from the main Australian HUb to local deliverary serivce then finally to me... u should be fine since u ordered urs on the 31st right?
unless they didn't get ur money order until after the 3rd which is when they actually issued the build order.

i had no idea about this issue in delay until i was linked here, anyways fingers crossed to get my soon

 

Sadly no. I just got a email from our rep today. And he said there is a delay in the RGB screen. So i wont have my laptop for a good month...

 

Just found out my order will be delayed by two weeks, but others who ordered arround the same time will not be delayed - luck of the draw.

At the time I ordered my rep stated there were no delays, and it wasnt until I emailed him yesterday that he indicated there was a delay.

So what are my options here?

Can I cancel the order and not be charged a fee?

Can I ask for a upgrade?
cpu from 720 to 920 is $1500+aud - no way dell would do this!
cpu from 720 to 820 is $500+aud - I cant see dell doing this either!

And to be honest I dont really want those cpus anyway, due to the issues with flickering.

Looks like I will be canceling.

 

The objective is to try. They lied to us. So they should give us the upgrade no matter how much it costs them.

 

yep rep just messaged me too...
not to worried, maybe the 5XXX ati cards will be out by then

 

We should all talk and ask for upgrades and stuff. Cause we were lied too etc etc.

 

acutally try asking because the price is what dell sells to us lol, they must make a killer profit for them to cover all thier costs, so in reailty those cpu might only cost dell 200ish to buy in the first place? then they sell to us 3 times the price D=

 

Yeah something like that.

 

How you were you guys lied to by Dell if stock ran out.

Each country has its own stock levels so when it runs out have to wait for more to be manufactured. When the i7 M17x was released in Australia and NZ a lot of orders were placed as people were waiting for i7 and the ATI cards.

For such a laptop its worth the wait if the screen is the same RGB screen as my XPS 16.

 

Well I tried with my rep (aust) and have been given 60 aud to play with as a good will gesture.... hmm

 

well if somsone asks "IS there any stocks left" and if dells says "yes" when they know there isn't. then the consumer are lied to.
i love how you say its worth the wait because anyone knows PC got a life cycle roughly about 6 month because new hardware will be out thats more powerful and when you spent 4000 on a laptop only to wait for 2 month there really isnt much of a point? thats 40% of your life cycle gone.

u wouldn't understand unless u buy a Alienware.

 

Its more or less the fact that i ASKED him before i ordered i was like "Is this a Pre order? Will there be a delay?" And he said no.

 

Same I asked as well. However I believe that there was a problem with the quality not quantity of the RGB LED's. I imagine that dell is hitting up samsung for a penny now.

 

Still no real 'excuse' I'll be asking for some type of compensation either a small discount or a upgrade.

 

well i am sorry to say but look at it this way, me and you ordered on the same day, at the time when we both called up the sales rep and asked, "is there stock avaiable". However because you decided to do money transfer that takes 3 days to process, the stock may have run out already...

not saying its your fault, but we can't blame the sales rep unless YOU order after feb 3 and they still tell you there is stock left.

I think the best thing you can do is ask for some upgrade or cancel your order, get a M11x, and wait for 5870 and order again.

By that time, i will be so jealous of ur GPU

 

He still should of warned me cause i told him the date of my payment and should of said "Just as a warning. We may have low stock and you may be delayed on your laptop" But yet since he didn't say anything about it. Either way tomorrow i will talk to him and see what happens. If he cant do anything i'll ask Dell.

 

ive just canceled my order and will be getting my money back as early as friday morning, i got no time to be screwed around, gl to all of those that are sticking with dell, but i will no longer be giving money to dell in future transactions

 

i suggest putting those money into ausis g71 thats a mean looking laptop