My nightmare experience with @DellCare / Dell Complete Care Warranty / EMEA Dell support FULL DETAILS INCLUDED

He is being argumentative Stevie. He didn't even bother reading the warranty, and lied about it (his comments clearly depicts a person who either lied of neglected to read the warranty... hence why he never went on the defense on that front). His posts are not constructive and were generally created to belittle and mock you. I have no idea why he even bothered posting if he didn't have anything of substance and/or constructive to contribute.

Rusty,

My opinion is still valid because you still have not mentioned who "we" is. And if that's the only thing you could point out? You have made yourself appear to be "stupid" (I'm not calling you stupid btw unlike you done me) by challenging your own remarks

 

LOL these two are cute together. You could hire tayer as your prosecutor steevie and go fight big brother Dell in a court of law. he clearly has read the warranty back to front and you have the sales act of 1912. Sounds like a great plan!

I'll check back on this forum from time to time, see how that goes for you guys

 

1. where is the machine currently?
2. does the refund offer include the cost of your warranty?
3. could you maybe post up your warranty language that was sent/transmitted to you at the time of original purchase?

 

Erm.....hate to state the obvious here, but many people get what you would call 'upgraded' machines through warranty, that are worth considerably more than their older faulty machines - without having to resort to legal action. You have obviously not been paying attention to the posts being made here - Did you miss Brother Alienwolf's saga that I posted about a few pages back....that, my friend, is an example of Dell warranty when it is shining. All I wanted was the same treatment to be afforded to myself when dealing with replacement warranty/policy from Dell. You seem to have it in your head that I have a vendetta to get a free upgrade out of Dell, when all I want is for them to abide accurately by their own terms and conditions.

Epic Fail on your behalf, my friend. And if you had read accurately, you would also see that I have not rejected anything thus far. I am merely weighing up my options vocally.

No need to be so nasty, it really is a pathetic attempt at humour....really.

 

Errrrrrm...... you just said prior to that post you contacted the local authorities! How ridiculous is that! Ring up the police station and tell them Dell computers won't give you a like for like replacement because your hard drive was faulty. This has gone beyond well what you think you deserve from the warranty into absolute madness.

I can clearly understand why nobody at Dell wants to deal with you. Take the hint.

 

Yes, I contacted various people to establish what my rights are, under UK law. I'd hardly call that a vendetta. I'd call it being smart by informing myself with as much information and knowledge as I can BEFORE entering into anything. If you are correct in your muddled thinking, then everyone who approaches a lawyer or solicitor is on a vendetta....even people making wills.....they want to know their legal rights are, too......

As for you rather childish behaviour and churlish remarks, I'll just choose to ignore that....

 

I'm trying to make humor here out of the pure ridiculousness this has turned into. DELL has tried to offer a solution and you act like a pouty toddler who isn't getting their own way.

You certainly haven't been the nicest person in the world and I guarantee we haven't heard the OTHER side of the story from Dell.

Someone please close this thread and end the madness.

 

To whom have I been nasty to exactly?? - and where??? - you do realise that your constant comments are not adding any value to this thread, don't you? - again, no one is forcing you to stay here and post, you just choose to do so to be argumentative...

 

At the end of the day, the warranties between the USA and Europe should be pretty much identical except colloquially/language differences. Therefore, if Customer A in the US is afforded a "like for like or better replacement" for his system (in fact there have been multiple occasions of this from memory on this forum alone), then Customer B in Europe should be afforded the same custom, for a similar claim. This cannot be argued with logically. Stevie is entitled to a like for like replacement or better. Therefore it is perfectly reasonable for him to take this further, and, if I shared his patience, would do exactly the same. I suggest people here either get behind him, support him through this, or just keep their comments to themselves!

Just my two pennies.

 

+ rep, Oli - thanks mate. :thumbsup:

 

I merely have stayed to give you the opinion of someone who has been in the position of granting Replacement computers for people in positions such as yourself. The way you have conducted yourself in these forums is less than admirable and so I can only imagine you're not the easiest person to deal with on the phone or in person.

Several people tried to give you polite GOOD advice and instead of considering it... you turn your head and pout like a child. Now those people are sick of hearing it and are leaving the forums, don't believe just re-read the last 10-15. Sounds like Tayer is the only one left to blow steam into your head. It has turned into Crying Wolf, getting the sympathy of the board and now acting like a whiny teenager that got his car keys taken away.

If I was the manager dealing with this case, I certainly would NOT be inclined to satisfy you. Simply put. That is life and you are terrible at playing the game which will most likely cost you dearly in the end with years of frustration.

From the sounds of the email, they were at witt's end with you. How many people on this forum went through more BS than you and a refund wasn't even remotely an option. TAKE THE HINT.

and if you CANT take the hint: a polite way to rephrase "refund " is: "there are some customers we would rather not have or need and lots of other manufacturers in the world who would be glad to have you"

 

Can we recap for a moment? From what I remember reading:

Dell sent you a technician to fix the issue.
Dell sent you two SSD's as replacements for yours.
Dell offered you two system replacements, both of which you denied.
Dell offered you a full refund that you do not seem to want.

Is this all correct? Am I missing something? I'm asking because I can't seem to find the all of the details in this mess of a thread.

If all of the above is accurate, I believe Dell has attempted to resolve this matter in respect to the warranty you hold, despite the manner of the people you spoke with (which is unprofessional, to say the least). In return, you acted similarily and replied unprofessionally. Now you are likely being ignored by the people who are handling your case because of this, and I cannot help but think this has turned into some sort of "I'm right, you're wrong" debacle.

It may behoove you to write a lengthy and detailed letter (or email), with an apologetic tone -- even if you don't feel apologetic in any way -- in hopes of them realizing your frustration of this matter and your sincerest gratitude for the attempts at resolving the issue, despite all that has happened. Make it clear to them that you are entitled to a adequate system replacement, but do so in a manner that will let them understand how it must be/feel in your position as a loyal customer to receive such inadequate offers before, as their policy clearly states: like or better.

Keep it professional and displace your anger elsewhere, otherwise, you will get nowhere.

 

I apologize for being so harsh. You had my sympathy, I thought you were getting the shaft here. The more and more I saw how you reacted to the refund email, my opinion of you changed very quickly. Your method simply doesn't get results and probably won't. How you reacted turned them off and likely put a sour taste in their mouth. That probably ruined any chance of them wanting to help you further thus offering you the refund to politely say enough is enough.

 

It's really sad to see former/current (whatever) managers would have this attitude toward their customers. I've had some pretty awful treatment from Apple in the past however, one such case was a manager actually attempting to tell me off like a child in an apple store because my iPhone 5 cable broke under warranty and I requested a replacement, so this doesn't surprise me.
He's certainly not alone, this forum is a community and we stick up for each other. I suggest you do as the others have who were sick of hearing about this and just leave; comment on some threads that interest you instead of stirring the pot.

 

I have just read through most of this thread and seeing the case escalate, and the chain of events from the beginning I can understand the frustration of the OP and might even agree to what he is doing right now. However, on a second thought, what is this all about? It is an issue with 2 SSDs; they are not faulty, only slower than specified. Now we're at the point that the OP could get a full refund for a partially-functioning SSD.

I see the reason why you don't want the refund stevie, I understand how this is now a moral battle for you, however if you think about what you could gain if you kept fighting for a new system, you realise it wouldn't change anything, but your attempt could possibly end in failure. It would also cost you much more time, and time is worth much, much more than anything. Your single case will not make a difference for Dell, no matter how long you drag it out and it will not make a significant difference in hindering Dell sales using your influence either. In the end nothing would change, only your time would have been wasted. (Not even mentioning the possibility of just selling your laptop on eBay as it is, probably noone would notice the reduced speed anyway.)
I know the feeling of being in a long argument and slowly realising I am not right (or in this case that it is worthless to continue the argument as there is no acceptable solution), and how hard it is to admit that it is simply not worth continuing, because of the time already invested in it. With you issue, however, I don't really see a more favourable outcome than you getting a refund and it might be worthwhile to consider the option of accepting it and accepting the amount of time wasted on it as a loss as well, but a loss you learned a lot from for the future.

 

Hope I'm not interrupting anything here but just thought I'd share some comments:

Firstly, stevie, you must realise that Dell is a company, not a person (silly me for jesting the opposite many posts ago ;p). Dell cannot be shamed, coerced or threatened into a certain plan of action. In fact, given that you have every reason to believe that Dell EMEA has effectively "gone rogue", presenting your case to them is like preaching to the heathens. A satisfactory resolution on the matter can only be foreseeably achieved by arbitration from a third party, preferably a legal authority. In this light, you should avoid revealing your frustrations and your intention to seek legal action. Only when you have prepared conclusive evidence to make your case should you spring to action, giving Dell the shortest possible amount of time to dig through the log of your correspondence for materials in their defence.

However, should legal avenues be sought, the only way for you to win is if Dell is ordered to give you the like-for-like as well as compensation for all legal costs. Now is that a sure bet? I would not be inclined to think so as lawyers don't get paid big bucks to read out things in black and white. If anything, they are paid to turn black into white. For example, remember when you said that UK customers don't have to take the refund (I hope you're absolutely sure about there being no exceptions to that)? Even with that being the case, could the offer of refund at least be considered as a "mitigating factor" that absolves Dell of part of the compensations they owe you, thereby resulting in sub-optimal outcomes for you? Also, I know that you take pride in archiving all the Dell correpondence. Doubtlessly Dell does the same and how would your angry emails sway the mood in a court of law? Anything less than a full victory would be at your loss yet full victory at this point simply cannot be guaranteed.

Moving on, I do emphathise with your feelings of being "singled out" for unfair treatment. However I will offer a change of perspective that might do you some good. You may not be the only person who has purchased that flawed RAID 0 SSD setup. However, to our collective knowledge, no one has yet managed to get a like-for-like replacement on that basis so as far as this isolated issue of the RAID SSD goes, you are being treated exactly like everybody else in the same situation. Doesn't seem so unfair now does it?

Lastly, let us not get too hung up on the broken promises that someone made you on Twitter. I highly doubt that they will strengthen your case by a significant degree. Rather, work on the solid facts and forget that people have feelings for the moment

 

Stevie,

No offense to you, you've been a wonderful help to me and others here on the forum. But, I have noticed that you keep saying that others who are in the US are getting "better outcomes" then my friends across the pond. It's not always the case though, and it seems like you're kinda hung up on that. And while it may be true and the evidence certainly shows it to be, from a personal level as a US citizen, I am not getting a wonderful system replacement and upgrades, (with the exception that I'm being upgraded from a 580m to a 680m) for my troubles, the issues I've experienced and the frustration I've dealt with.

I've had worse issues with my laptop then you (regarding this case only, I don't know of your past experiences) and this is what I've ended up with. I've got nothing but respect for you, and I'm not trying to make this a "contest" but instead just showing that not every US customer ends up with "the new gear" as it were. You seem a bit hung up on that, but it's not always the case

As for my previous comment earlier about taking the refund, I still would. I think it's quite funny that Dell's response of you re-spending that money on them as it were to be expected, but I would graciously accept the refund and then politely state how you'll take your business elsewhere.

Again, that's me and no disrespect from me either. You're free to do what you like, and I wish you luck in your endeavors.

 

This is very true. People in such positions of power should have the decency and moral ethics to realise that people get frustrated and angry when things do not go right for them - or how they perceive to be right. What these people in power (like Rusty) forget is that they are PAID to do a job, and dealing with such customers is part of the territory. It's the people like Rusty that let the whole team down. How on earth can he claim to provide good customer service, and as a manager I might add, and in the same breath, effectively admit that he would disregard anyone who had the tenacity to question his puny authority as an Apple employee..

If you ask me, I think that Rusty has been on some kind of mental power trip - no wonder he said 'former' Apple employee - there is no 'I' in 'TEAM' is there.....great customer skills Rusty, way to go fella......Rusty - you were PAID to deal with that kind of situation, yet you seem to take pleasure in saying that you would not help someone who got the least bit annoyed and voiced that to you.....glad I never bought an Apple, and certainly glad I never had the pleasure of dealing with you as a 'manager' (definition of such is one who handles, controls and directs) so your people management skills were obviously not very good.....

 

Hope you read my post above. I still believe that's your best option.

Here's a wild suggestion: I'm not sure if this would help, but would you be willing to "sell" the system to someone in the U.S. (transfer the warranty as well), and then have them report the issues and see if it gets fixed or replaced, and "sell" it back to you? You seem to believe American's receive adequate system replacements, so, would this be something you'd be willing to try? Perhaps brother Fox would be able to do this, LOL? There are obviously no guarantees either way.

 

Again:
You had some SSD speed degradation because TRIM isnt working on your Raid setup.

Nothing on the Alienware machine itself broke. No hinges, no screen, no keyboard, just the communication between garbage collection and the Raid. Maybe even something Dell didnt even know of. Something thats in Intel's hand to fix, not Dell.

The only thing you are entitled for here is something to do with the SSD. Solution? One SSD without the Raid0 hassle. Same capacity as the customer had in the Raid0 setup.
You still havent replied back to me on my last post. Liteon SSD vs Samsung 830 is generally moot. Take any SATA 3 SSD and compare. Once you have bought an SSD, there will be very little benefit with buying a new SATA3 SSD since they all are very similar in speed.

So one thing is making a scene over the fact that Dell couldnt get Samsung 830s due to full stop on the production of these, but offered you a Liteon SSD instead. Another one is asking for a brand new notebook with all new parts just because of this little issue.

That is silly. You got a full refund, a ton more money than you actually should have had because the value of the hardware in your ancient M18x is worth very little now. So you got more value then what you paid for the warranty.
That is Dell saying they are sorry after so much complaints from you.

 

Haha, Brother Dre - I'm gettin' around to everyone, fella.....I've been a little busy. Apologies, I will reply ASAP. Same goes for you too Cloud - and everyone else I might have missed. I need to catch up.

 

I believe earlier in the thread Steve said that Dell claimed the issue is with Intel, which may be why he hasn't gotten anywhere with an adequate system replacement. I agree with what you're saying.

Edit: It seems to me that this specific issue can be tied to either Dell or Intel. But I still feel Dell is liable because of the warranty. As I said before, Steve and Dell entered into a contract. It is their legal obligation to handle this issue, and I also feel they have made an effort to do so...as I stated on the previous page.

 

Guys - I'm gonna cover this in one swoop. AGAIN - for those who STILL have not read up on things. I will not be repeating myself again on this point.

It was DELL who offered (I did not request, nor demand) a new replacement machine. That was THEIR choice to do so. They obviously did that because of the problem itself, I cannot see ANY OTHER reason for them to offer this as a resolution if they did not believe that it would rectify the issue for good. If they thought it could be resolved with a simple SSD swap, then they would have stuck to their guns.....why on earth would they elect to chuck a new machine at me if they did not think it would resolve things? - they are not stupid, you know....

Saying that, all I was waiting on was a specification to come through, it did, it was crap, I complained, they said they DID offer like for like, I said they did NOT - which is blatantly obvious. They deny again and then chuck my money back at me as some form of good will, and ironically, expect me to buy a specification from them again - as per the refund email I got.

That's about it. In a nutshell. Arguing about who, what, why, when or where is irrelevant. Dell offered to replace my machine LIKE FOR LIKE - they retracted that offer, quite simply because they must have realised that financially, it was better for them to give me £3k back than stand up and be counted and actually stand by what they offered me, which was a LIKE FOR LIKE REPLACEMENT.

I really don't know how much clearer I can make this. I did not demand this resolution, no was I expecting any 'upgraded components' from it.

Do you guys understand this or not?

 

Actually, there are VERY likely that there is a ton of stories similar to what Stevie is experiencing, people who live in US and get the same offers as Stevie got.

Some get lucky and get extra service, some do not get this VIP service. I am sure Dell treat this case to case, depending on the circumstances. Stevie have not gotten any bad deals. Well not counting the ridiculous replacement offer which was horrible. He got a full refund. That is very good deal right there. Something no other ORM would even offer. There you get the issue fixed, in this case the SSD, meaning a new one, probably LiteOn or similar if Samsung 830 is impossible to get, and then you are done. Ask for a refund, and they will hang up the phone at you.

 

Will you stop already. You have a smartass remark for everyone on here trying to help you. You are driving home the point I made earlier about your attitude. People like you are what forced me out of that job which I actually really enjoyed helping people.

No one on earth gets paid enough money to deal with people like you. We are paid to help customers and solve problems, not to be verbally and mentally abused. YES, you have a problem with an electronic peiece of equipment. It HAPPENS ALL THE TIME. I've dealt with thousands of people like you who have this entitlement about them that they can come in and spout off, treat me with disrespect and in turn expect me to respect them and help them. SURPRISE, thats not part of the job. NOBODY has to help you, you aren't entitled to anything. Tell me in the contract you purchased does it say you can verbally abuse people and get your problem resolved. That is BASIC human to human respect with one another. If you are angry with a company, don't take it out on the person trying to help you.

This has absolutely nothing to do with Apple or me being a former employee/manager. You created this mess buddy.
You are one of the most ignorant people I've dealt with and its no wonder why you are in the situation you created for yourself.

 

Carry on believing that, mate. You clearly need some job related anger management classes or something...You are not trying to help me at all.....show me an example of your help???? God, I wish there was an 'ignore' button (or better yet, an ejector seat button) I could press right now...I am not going to lower myself further in replying to your drabble......[ignored]

 

Maybe I remember incorrectly but wasnt the LiteOn SSD offer before the replacement offer? Maybe they had second thoughts: some higher up decided that SSD or refund was the best they could offer you? And the replacement offer was more of a bait they hope you would bite if you didnt know hardware?

I agree that the offer was bad. But the refund was not. It is a very good deal.

Just take the money and buy yourself a Clevo dude. Stop wasting energy on this. Too much stress is not good you know

 

@ sponge_gto - Some wise words their GTO. Good to hear a new perspective

@rustybojangles - Ill be honest here, I don't like your attitude, it evokes a sense of troll. I don't think its wise you speak on the behalf of the community here..I don't recall voting for a public mouth piece. You haven't added anything of value to this discussion. I don't feel its worth trying to break it down for you because its seems you either didnt bother to follow the thread in its entirety, or you're just here to be antagonistic.

Stevie as a customer who paid handsomely for warranty, who was then assured by Dell, a replacement system - like for like. You have every right to feel cheated when Dells haste assessment of a like for like machine was nothing of the sort. There was nothing like for like about it except for the Alien badge. By doing this, Dell have effectively cheated their way out of a fair warranty procedure.
Which makes such a warranty a total sham. I don't see why people take this " oh that's the way it is" DEFEATIST attitude. Some folks gotta remember something, Its not the way it is unless you take it!

 

If I wanted a Clevo, I'd have bought one. I didn't because I don't. Simple.

Just to recap again, as you really need to read up again, the LiteON was NEVER offered. I asked NICELY (as I had reserched the two) for a Samsung and Dell agreed. Tech turned up with the wrong drive - LiteOn. Tech phoned next day, been given wrong LiteON drive again. At this point, Dell offered replacement machine.

Please read the thread guys, it would stop a whole lot of me repeating myself constantly.

 

Taking this into consideration:

Try sending an email directly to the CEO of Dell: [email protected].

In all seriousness, have you tried finding out where the regional headquarters are in Europe and traveling there to speak with supervisors - face to face?

 

The SSDs weren't like for like, offering lower quality single drives vs his higher quality RAID0 drives.

Neg on the system replacement as well, only one was offered, which was a baseline M18x R2 w/ 3630 and single 675. Not even close to like for like.

 

The underlying point is that this is much more than an SSD and more on how you conduct yourself as a human being. I dealt with your kind enough to know you are never wrong, you would treat someone with unbearable disrespect, than turn around and say we need anger management due to something you created? Because your upset your SSD doesn't read and write as fast as it could?? REALLY? That warrants you to act like that? Most of the people you deal with are making minimum wage, trying to feed their families and can't even AFFORD an M18X.

If the service industry keeps turning the blind eye and HELPING people like you, that drives home the expectation that it is acceptable/reasonable to act like that and get your own way. The only reason they retracted the like for like and went straight to the REFUND is that they are tired of dealing with you. Get over it.

Everyone on here that keeps defending him is proactively reinforcing this disfunctional expection of society today and should be ashamed of themselves. Antagonisitic or not this has to be addressed and I don't care if anyone likes or dislikes me because of it. Maybe they need to seriously evaluate how they treat people on a daily basis that try to help with something as miniscule as a SSD doesn't read and write as fast anymore.... pathetic

 

^^^^ argumentative yet again.

 

So why didnt you ask for the LiteOn again? It would have resolved this matter. Sure you wouldnt have gotten Raid0 speeds, but neither would the 830 offer you. There isnt many places where you would notice the Raid0 speeds anyway. In fact due to the extra latency/access time, a single drive is most often faster in everyday scenarios

But yeah I hear you, Dell wouldnt have to be all stubborn either and could have shown a little extra service by ordering the 830 or 840 (non pro) from outside their channels.

But since you are offered a refund, its muuch better of course.

 

Think what you will, I've never had a problem getting anyone in the service industry to help me and when they do, they usually go the extra mile and throw something else in as recognition of me respecting them.

You can't say the same now can you? I would have had an upgraded M18 fully spec'd a long time ago.

 

This post http://forum.notebookreview.com/ali...port-full-details-included-3.html#post9228040 is why I did not accept a LiteOn. Speaks for itself. You must have missed that bit, Brother Cloud....and a refund is not in my best interests as a customer. It's in Dell's best interests as a business.

 

Well 4k is the most important aspects of a SSD. Well that and everything up to 512K. But I dont think you would have noticed much difference between those two anyway.

Not so much I would have bothered to write all of these emails, calls back and fourth, this long thread with discussions. I would have settled with the LiteOn and called it a day.

I had a SSD problem on my GT70 too with the only available SATA3 slots for mSata SSDs. MSI did not mention that at all, so I bought a Samsung 840 PRO and to my dissappointment could only use it on the SATA2 port since it wasnt a msata drive. I made a big fuzz about it too, both in the MSI subforum and in the MSI official forum. I got some sort of connection sent to me from the reseller, which allowed me to use the 840 PRO on the SATA3 port and finally got full speed again.

The 4K speeds on SATA2 was 50% of what it was on SATA3, but you know what? I didnt notice much speed increase once I got it to work on SATA3 despite having 2x the 4K speed.

That is why Im telling you right now it is NOT worth the energy to fight over this.


Cheers

 

I respectfully disagree with you, Cloudfire.

For my performance figures to have dropped by over half what I posted above was not acceptable. It was also not acceptable to take an even lesser performing SSD than what was AGREED after Dell agreed with me to replace with the Samsung SSD over the LiteON (notice how I mention agreed and not demanded - something some people have a hard time in grasping the concept in the difference between those two words - also notice that Dell offered the Samsung because it was indeed an option - an option I asked them for, because I was aware it existed).

You guys really need to start thinking differently about me - I am sure that many of you think that I am trying to get some kind of free upgrade without having to pay for it, which could not be further than the truth. Dell were the ones that suggested/offered the replacement machine, and if you guys were in the same position, do not tell me that you would not grab it with both hands, too - if you were offered it, like I was.

I'm being made out here to be a criminal fraudster by many of you, with your comments. Basically intimating that I am only doing this to grab some sort of free upgrade to the latest and greatest from Dell. This is something which is deeply hurtful to me, especially as I have always done my level best to help ANYONE I can here on NBR - wether that be with their own issues or when they have been looking to buy Alienware machines. I've ALWAYS been here to lend a helping hand. That is my nature, but I am deeply upset that some of you are categorizing me as some kind of 'gold digger'. I thought many of you were my friends - I was obviously mistaken on a few counts.

Is it my fault that Dell botched their replacement proposal? - No. Have I demanded any upgrades? - No. Have I demanded a new revision? - No. All I have asked for is to be treated the same by Dell as many others have been, regardless of location.

They do not make the M18x R1 anymore, so as far as replacement machines go, it HAD to be some kind of upgrade, from that perspective - is that my fault, too? - No. Have others, in a similar situation, with older machines been offered new revisions with decent specification? - Yes. Have I been afforded that same treatment? - No. Should I have been? - Yes.

I NEVER placed any demands on Dell. They made the propositions, not me. Am I wrong for wanting the best resolution for myself, given the fact that I have the same Dell warranty as the next guy? - I don't think so.

Did I have a moment of maybe showing my contempt for Dell over how they have treated me during the last almost 10 weeks? - Yes I did. I am guilty of that, I admit the same. Human frustration for you....frustration that I did not bring on myself - frustration that Dell inflicted upon me.

Up until yesterday, I felt that I had remained extremely calm and patient, given the circumstances. Many people have commended me during the course of this thread on how I have conducted myself. Yes, I had a wobble, who wouldn't......after all, I was expecting the resolution to be a like for like replacement, as many others get...I certainly was not expecting to be fobbed off with "We can't be bothered doing that anymore, here....take your money back and go and play somewhere else....."

So, I ask you again.....am I really as bad as some of you are making out? - I don't think so. Do I want what is best for me and for my wallet? - of course I do.

You guys can continue to interrogate me all you like with random questions. I feel that I have pretty well laid out all of the facts within this thread, if you are bothered enough to read them properly, you can find them. Repeating myself is getting tedious. To be honest, it feels more and more like I am the one on trial here, even though I am the one with the problem.I feel like it's like I have done something wrong......the way some of you are going on.

The very last thing I expected was a lack of faith in those who know me......I'm truly amazed, really. Not in a good way either.

 

I think that most posters agree that you're right, but they don't agree that Dell cares.

 

The thing is though, on a Raid0 setup you get the exact same 4K speeds as you do with only one of the drives. The only time you will notice the speed increase with Raid0 setup is mostly with file transfer or working with big files (1.0GB++) files with professional software.
Access time on a Raid0 setup is higher than a single SSD, which means in some scenarios the Raid0 setup will be slower.

That is why I didnt want to use the Raid0 card in my GT70 but instead use the Samsung 840 instead. Anandtech have also written articles about it.

In most tasks you are dealing with multiple small files, and thats where the 4K - 512K comes in play, which is almost identical on a Raid0 vs Single drive. So for the average Joe, you are not down 50% compared to the Raid0 setup.

Raid0 is mostly for those who work on huge 3D projects or similar, other than that it is just fun benchmark wise to have these 1000MB/s CrystalDiskMarks.

Im not trying to interrogate you. Im just trying to show you that you are making too much big deal out of something thats not worth fighting for. In my eyes. You are free to do whatever you want of course

Im out. Hope you find peace in mind on something soon Stevie.

 

In which case, and I appreciate the value of 4k figures, why would I take a LiteON over a Samsung given the following figures - that I did post earlier, but you didnt pay much heed to, so I'll post them here, instead of linking them so you dont have to make the effort to click the link I provided.

LiteOn 512:

Seq. Read - 500mb/s
Seq. Write - 430mb/s
4k Random Read IOPS - 56,000
4k Random Write IOPS - 27,000

Samsung 830:

Seq. Read - 520mb/s
Seq. Write - 400mb/s
4k Random Read IOPS - 80,000
4k Random Write IOPS - 36,000

The Samsung clearly eclipsed the LiteOn in 4k performance. So did my raid 4k performance, which you failed to notice too. I feel like I am bashing my head against a wall with you, Brother Cloudfire....no agression intended, buddy. Here, I'll post it again for you: http://forum.notebookreview.com/ali...port-full-details-included-3.html#post9228040

If you cant see the difference, then I dont know what else to say to you...

 

I have already read that post Stevie. And responded to it which you clearly missed.

My Samsung 840 on SATA2


My Samsung 840 on SATA3



Noticed very little between those two in everyday tasks.

Do you see what im trying to say to you?

 

Just because you did not notice the difference at 50%, does not make it right, Brother Cloud. That's the point. I expected for a certain level of performance, regardless if I would notice the difference ALL the time. If I want to move large files etc, why should I suffer the performance of a single poorer SSD I ask you.....we have performance figures to gauge performance. Paying no heed to them is turning a blind eye to what you should have.

 

Where's that Dell Bill guy when you need him?

 

I'm surprised people are still responding to this thread

 

I'm even more surprised you are - is that all you could be bothered to post? - is that just another lame attempt to stir up ill feeling? - you really are a sad individual if this is all you can do. Great post, mate....that's a real winner and adds value to the thread. Nice contribution to the topic at hand. Thank you for your superb contribution thus far. Well done. Really.

 

Well I do think people, everyone should stop all this snipping. And should get back to the purpose of this thread. And that was for Stevie to deal with Dell. This thread has run its course and should be closed. Stevie I think emailing the Boss is the best advice you have received in a while. Do it and open a new escalation thread.

My 2 cents worth

 

Sorry Wolf - not gonna happen, mate. Unless a mod wishes to close it, which I suspect what will happen now because of all the bitter posts for no good reason - thanks Rusty. You are a real star. Personally, I have posted many times during this thread asking for people to remain civil and add value to the thread, not detract from it. Rusty did a number on my thread. Not my fault.

Back on topic though, and in relation to contacting Mr. Dell, apparently, the refund email i got through said that EMEA Executive Resolutions were in on it - that is the same result as sending an email to Mr. Dell.....so a futile exercise.

 

You created this much havoc over 4k speeds that you may or may not potentially use one day with the likelihood of rarely ever taking advantage of? I'm a real star?

 

This isn't a discussion anymore. 9/10 people offer you advice and you disagree. You have made up your mind. Dell has made up their mind. There really isn't anything more to talk about. You can debate 4k speeds and "doing what is right" all day long now with zero chance it will change anything.

Doesn't feel so hot on the other end of the spectrum does it? for someone who can sure dish out a whole lot of havoc