*OFFICIAL* M17x Order Status Thread...*PART 2*

Well, at 23 inch, i think we depart from the notebook concept, and start to dwell in the new category of BLACKBOARD computers.... perhaps the lid can be used as a blackbaord for office presentations

 

By the way i have refrained for posting for a ;long time... sicne sept 24 (whne my replacement order was placed)... and yes, I till dont have my lappy (but at least on the phone trackign system is hows as boxing stage since yesterday). Anyways, i will post later my theories on the delay... but basically speaking its either:
-Windows 7 (no need to send the upgrade coupons and less work for their customer tech support)
-the screens, they told me this was the reason

 

Ok. So now my rep sale told me that my order has been shipped. Here is what he told:

Your order is already shipped and in transit stage (5484- IN TRANSIT TO US)

Since it is manually expedited we can see it on our tool, I am not authorize to send this. Because I want you to believe me I am sending this.

Here is the attachment in his email:
http://m.flickr.com/#/photos/41219718@N05/4035845872/sizes/o/

However when I check my order via automated phone service it told me my order is in boxing stage.
So does IN TRANSIT TO USA mean IN BOXING STAGE? If not then which one is better? If IN TRANSIT TO USA is better then does it mean it has been shipped or it just means that they are transferring my M17x to the U.S to complete stuff like LED color, wallpapers etc...
Besides, do you guys think I'm gonna get the Windows 7 preloaded or just Vista?

 

^ they are manufactured in the US (Florida, Miami I believe).
Hey, Silly, whats your zip ?

 

Actually they are manufactured in China and if your currently in boxing it's being shipped from there to here.

 

are they ?! hmmm , I was thinking that Alienware notebooks are being made in the US

 

Nope he is correct all dell systems are produced and built in china....That is what is meant by the boxing stage. Boxing USUALLY takes about 3 days....at least that was how long it took with my last m17x. GL and at least you aren't in the build status limbo I have been in.

Boxing: This stage is misleading. The automated support line will tell you this is when you are being prepared to ship. In reality, more is happening. Usually your laptop was built outside of the US in Malaysia or somewhere similar. In the boxing stage, your completed laptop is boxed up in a smaller box, then taken to an airport where it is shipped to the US where it can then be boxed up with your accessories and shipped. Generally this stage takes AT LEAST 3 days. Reports lately have said four days is normal, mine actually shipped in 3.5 days of "boxing". Some customers have reported being stuck in the boxing stage for weeks. Other customers have called dell, asked a rep, and found out that their laptops weren't even in the "boxing" stage at all even though the automated line says they were (see note). It has been suggested as well <by surfasb 8/15/07> that your laptop could be sitting on a pallet waiting for enough pallets to be filled to justify a plane ride to the USA. With the recent shortage in parts, this may be the very thing that is delaying your shipment. It is obvious that this stage is the most vague of them all. How long you will be in the "boxing" stage seems to be undeterminable at this point. If your luck holds, it won't be more than 3-4 days. Even though this stage seems the longest, it usually means that your laptop is built, and in a box on a pallet somewhere. You can breathe easier that all your parts are installed at this point and it is only travel time that is ahead of you.

 

Rep +! My ZIP is WI 54601. Does anyone happen to know how to make sure what is engraved on your lappy? I sent my rep sale a separated email just to make sure he know what to put on my M17x on the very first day but I'm still afraid... I don't see any part that has engraving details in my on-web order detail but there is one in the confirmation email right after I ordered.

Edit: Well Digital1337 you are confusing me with the engraving part
I post my order details here so can anyone tell me what is engraved on my system:
1 224-5966 Red Metallic
1 317-0820 Intel Core2 Quad Q9000 2.0GHz (6MB Cache, 1066MHz FSB)
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1 421-0415 Mouse Pointers,STANDARD
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
1 320-1000 1GB Dual NVIDIA GeForce GTX 260M - SLI Enabled (NB10E-GT1)
1 341-0006 128GB Solid State Drive
1 330-3924 Name Plate Engraving
1 421-0720 ALIENFX RED
1 420-3251 Windows Vista Home Premium (64-bit Edition) with Service Pack 1
1 330-5414 Windows 7 Home Premium UpgradeCoupon, W0, ENG,SPN,FRE,GER JPN
1 421-0360 Avatar1
1 421-0389 Window Style, DFT
1 410-0173 ADOBE ACROBAT READER - Eng
1 313-7711 Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
1 430-3558 Internal 300Mbps Dual-Band a/g/n 2x2 MIMO
1 421-0405 Automatic Updates ON
1 421-0398 Power Plan, BAL
1 421-0399 Time Zone, CENTRAL
1 421-1724 Soft Contracts,Dell In Home,Alienware
1 994-7017 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 994-3660 Next Business Day In-Home Service after Remote Diagnosis , Initial Year
1 990-8029 1 Year Limited Warranty and Next Business Day,Desktop
1 994-3730 Warranty Support,Initial Year
1 988-7347 No Warranty beyond 1 year
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks
1 430-0628 Bluetooth 2.1 with EDR
1 421-0410 Wallpapers, C01W
1 421-0361 Wallpapers, C03W
1 421-0403 Wallpapers, C09W
1 421-0381 RSS Feeds,AW
1 330-5090 Thank You for Purchasing AlienWare
1 464-7528 DHS 10 percent EPP Discount Match

Is the engraving ALIENFX RED or it's just the LED color

 

I am sure they'll get the engraving right, otherwise, its held by 4 screws so its easly fixed.

 

^ what I was told by Dell is that you also get one "empty blank" name plate, just in case

@SillyHoney
it says that its : ALIENFX RED ! Is this is the one you've picked ?

 

On my quote page it has "KAL-EL" clearly listed on the very bottom. Now of course thats still no guarantee that somewhere along the "assembly line" someone wont screw it up

 

It'll end up saying Clark Kent.

 

HELL NO! How on earth can I put that stupid name on my baby Mine is All Powerful M17x. I don't see that part in my order status but I do see it in the very bottom line in my confirmation email.
And if you are right about the Empty blank name plate then damn it! I should put my real name on it instead of a nonsense All Powerful M17x

LMAO

I got my desired name clearly listed on the very bottom of my confirmation email.

 

LOL I wouldnt be suprised in the least! Or maybe it will be "General Zod"

 

i contacted dell about this, cause i was figuring mine would come blank, well they said you cant get new ones since they are made when the laptop is, but they atleast put my name on it so im good with that

 

Mine's on the order confirmation...

- Name Plate --
-- Personalized Nameplate (ATI Extreme Edition)
-- [330-3924]

 

"Alien M17X" here )))



also, lol @ Mandrake's Clark Kent ahahahha.


p.s. .. that being said, one of my friends called once NYC's night club "Webster Hall" - Wesley Hill .... LMAO !!!!

 

@ SillyHoney

ummm...Ooopps !!! pwnd ..Call'em up !! See if there is anything they can do at this point !

 

KNEEL BEFORE ZOD!!!!!!!! Sorry, just had to get that out

 

Does the name plate suppose to be all Capitalize? Cause I requested only the first letter to be capitalize, but everything came capitalize.

 

yeah , that's how they do it

 

I called my saleman asking about engraving nameplate. He swore to God that everything will go just fine and I don't need to be worried about it. I also push him to get my lappy loaded with Windows 7 and he told me he contacted production team to get it done. He is a good boy I believe

 

Yo Mandrake, When is your Ati's m17x due to be delivered? I'll be pissed if you got GDDR5s on em'. * cross fingers *.

 

Any up-dates ppl ?!

 

At the rate my order is going it will be sometime in the year 2015.

 

I saw them. Time to start OC'ing the GPUs.

 

Shipped today!

 

Still in the build stage, order placed on 10/06. My escalations guy is saying i'll get it sometime around 11/2... this is complete BS...

 

^ whaaat ??

 

Mine is ordered on Oct 07 and now in boxing stage.

 

Maybe we should change this to the "why-everyone-hates-Dell" thread. I would say that I should just man up and build my own DT, but I was just reading a thread about a guy who has been waiting weeks for his NB and SB waterblocks (not from Dell).

In the mean time, its time to figure out how to OC my xBox.

 

Hard to complain when they're upgrading your M1730 for you. Most of us would be glad to wait for that delivery.

 

It's almost like they keeping skipping me on purpose.

 

OK guys I had to finally post:
This was ordered 9/29/2009, and even the additional battery was delayed and promised late to the point of needing approval before the FTC booted Dell:

Sent: Friday, October 23, 2009 7:43 AM
Subject: Re: Dell Support Request: Status of my order xxxxxxxxxxxxxxxx


Dear Impatient,

Thank you for contacting Dell Online Customer Care.

I understand from your e-mail that you wish to get the updated status for your order number xxxxxxxxxxxxxxxxxx and know the reason for the delay. I do apologize for the inconvenience caused.

Your order number xxxxxxxxxxxx is currently in production and has an estimated delivery date of 11/02/2009. I have checked the details and see that the 17 inch LCD screen, CrossFireX - Dual 1GB GDDR5 ATI Mobility Radeon HD 4870 and the 256GB Solid State Drive is currently backordered. Every effort is being made to complete the order and ship it as soon as possible.

The estimated delivery date you received when you placed your order was based on the most up to date information we had at that time. Occassionally a delay can occur because the product you have chosen or one of our offers is exceptionally popular. Once your order ships you will receive an "Order Shipped" email with the required delivery information for your order.

So, please check your e-mail regularly (including "Junk" and "Spam" mail folders).

Remember, you can check the progress of your order any time by clicking the link below and entering your Order number & Customer number.

www.dell.com/orderstatus

Sincerely,
INDIA

 

Its never hard for me to complain

... but I agree, I am just inpatient as always...

 

This confirms my suspicion that it was/is the screens that are the issue...

 

They actually named the same items that shows up as delaying your order when you go through the order config page.

 

I complain so much and majority of the times, i get compensated, my brother in-law calls me a " Professional Complainer ".

 

The 18 months no interest promo ends next week so I decided to place an order a few minutes ago. Now the waiting begins......

 

So if the tech in India tells me the ATI cards are going to be GDDR5 is that reaffirmation as to what I had ordered will not show up as GDDR3?

 

well, just got my official delay email from dell....my original order date was 9/29 and edd was 10/28 now it has been bumped to nov 4th! Maybe I will have it for thanksgiving! Anyone else get bumped lately?

 

I heard that some of the invoice you guys have for the order of the m17x with the ATis has been modified to not say GDDR5 right? Well, It's just wrong that I've received my unit already , and then to go back and check the invoice online to find out that Dell modified my invoice too, so it does not say GDDR5 on the ATis anymore.

Isn't that a " genuine " proof of bait and switch?

 

holy crap! i just checked my invoice and dell modified my 4870s to NOT have the GDDR5 on it anymore! It was there before!! what are they doing?
I really hope these are not GDDR3 cards! ? i don't understand this! is this illegal?

They are going in and changing the specs from what you ordered! what is going on?

 

Well, the very first invoice that was e-mailed to you just right after you placed your order should still indicate DDR5, but it won't make any difference, as they have been DDR3 GPUs from the day one.

 

THey are not changing the spec, just taking back the lie...

 

So to make it clear: Everyone who ordered 4870 JUST because of its GDDR5 now end up with a GDDR3 which performance is not really great at all as someone here has post his Vantage result.
So are any of you gonna sue Dell yet?

 

No point in suing. If you don't want it return it and if your order is still in production just cancel it.

 

What is better then a 280M SLI or the 4870 Crossfire?

 

Err... I couldn't remember his score but it's kinda lower than GTX 280 SLI, I'm not sure. But we can't tell because we may need more ppl to benchmark it before giving out conclusion.

 

Has anyone recieved and M17x with Windows 7 yet? (from the dealer?)