*OFFICIAL* M17x Order Status Thread...*PART 2*

As everyone else mentioned, your best bet might be to call the Escalations department, and threaten to cancel your order. Chances are, you might not even actually have to do it.

The mere implication that Alienware is going to lose a commissioned order is generally enough to send them into hyper-speed mode with your order.

Hope this helps!

 

My EDD is still too far from today but I wonder if I got delayed eventually, then I contact Escalator Dept then complain etc... What if all they give me is a confirmation: Your order has been cancelled instead of further discount or freebies or giftcard etc... If this does happen then I think I better wait for few more days rather than having to order again. I have been living without personal computer for 2 weeks and I'm sick of it I really really want to put my hand on the first Alienware of my life ASAP. It is my childhood dream

 

Escalation would be a good idea if you were in Mandrake's position. Dell is not really doing anything shady. Dell do give extended lead time on orders to cover themselve just incase anything goes wrong.

My suggestion is very simple, which I took to expedite my order. All you have to do is send CS (Returns Department) an email and asking them to expedite the order, and give a valid reason why, and make it professional. The CS in returns are frontline employees that has to do what it takes to satisfy the customer in order to save a sale and keep the business.

It will be a total of 13 days including tommorrow for my m17x to be at my door step.

 

wow dude, seems like tomorrow you'll be the first one to have M17X with ATI's 4870 CF !! Congrats on that man , I hope you'll enjoy them !


p.s.bench those up ASAP !! ))

 

Haha. Gotta love Fed-Ex. Getting my M17x tomorrow as well. The race is on!

 

Looks like Zennick is the first to post that he had his M17x with 4870s machine in hand!

 

yes and it looks like he has GDDR3...

 

Now we all do have the right to call them 4850s (Except 4850's overclock stupidly well, im not so sure about 4870s).

 

I just got an update on my order and it has been delayed to an EDD of Oct 29th. I'm not really sure what component would have caused the delay though.

I may call escalations or send CS an email like you guys suggested. It really can't hurt since I've waited 18 days already (13 working days)

Thanks for the advice, I'll post when I find out more.

 

Not entirely sure on that yet, they might be GDDR5 after all.

 

I ordered mine 01 OCT 09 and my EDD has been 29 OCT 09 from the start. Thats only a week away, and I havent recieved any delay messages yet. I am crossing my fingers that I dont get any. I think 1 month should be more than enough to get my laptop to me and if it takes longer than that I am probably going to yell at someone over at Dell/Alienware.

 

all my source could tell me (or all he was told) is there are actual manufacturing delays. he said it is not the ati cards per say it is actual parts for the system he was told they did not expect it to be as widely popular as it has become and they did not have the backed up stock to keep up. remember minus the cards the rest is the same setup. he said he was told not to blame ati for the wait. he will call me with any new updates he has and the people he asked in the upper offices will keep him posted they told him

 

I had a brief amount of time to call during lunch. I tried to get to escalations but wasn't successful. Maybe I wasn't rude enough, she said all they would do is tell me the same thing. She was more than willing to put in a cancellation request when I mentioned I wanted to cancel, almost too willing. I might try to get escalations tonight when I have more time to argue unless someone can conjure up their direct line. At this point I might just cancel anyway and phone in my order rather than do it online.

Oh and when I asked for the reason for the delay I got "due to the high demand of the system you are ordering..." to which I responded, "Then why do I know for a fact that people have ordered after me and already received their systems?" In response I got "I'm sorry sir, I understand your concern, blah blah..."

 

Mine arrived today! Woohoo!

Same specs as yours. I tried calling the MD Game Fuel hotline, but it's been deactivated. I've sent an email to a Pepsi Customer Representative to see if they can find out the reason for our hardware discrepancies compared to previous winners.

I'll PM you the results if I get a reply.

 

Thanks for the input Z !!!
I actually got a little something from my sales associate too:

"
At 01:56 PM 10/21/2009, you wrote:
Its DDR5 and it looks like there was a slight delay in the hi-res screen… should be IP by this afternoon "

 

My delay email didn't come until after my EDD past. I think I'm the only person who ordered in September that hasn't received it yet.

 

i called him back and he said they swear to him it is not due to the screens...

he did also say he was told there *MAY* be another vendor soon for screens... =)

 

Even more incentive to wait until Black Friday.

 

After reading all reports here I have a confession: I AM REALLY CONFUSED NOW!!!

 

^ ha-ha ... welcome to the club !

 

lol! Dell finally called and said to give them another week to get it shipped out and they upgraded me to next business day. The rest of it was the normal speech you get.

 

^^^They should give you a nice fat gift card to go along with that shipping upgrade.

 

I wasn't in the mood to argue I think I have food poisoning. At least now I have someone expediting the order and I have next business day shipping. If it gets into boxing this week I can get it by next week.

 

Funny thing is, I just talked to chat asking about the delay, and half way through, here is what happened:

Me: "I beleive that as already done. It isn't necessary. I guess the only thing I can do is wait. Is there anything Dell can offer me for my inconvenience?"
REP: "Yes, Vassil there is something that we can offer you like an upgrade probably on the hard drive or Memory capacity."
ME: "How about another 250GB hard drive and 6gb at 1333MHz?"
ME: "or"
ME: "a T9600 processor?"
ME: "or even a dual 280m GTX SLI?"
REP: "That will be for approval first by my Supervisor Vassil. We have to wait first for the system to arrive for us to also have the technical specifications of the system."
ME: "ok"
ME: "well, the technical specifications are listed under the order #XXXXXXXXX"
REP: "Yes, it is. But the part upgrade has to be done under the system's exchange service tag."
ME: "I see"
ME: "ok, no problem"
ME: "Should I just contact you once I receive the system then?"
REP: "Yes, please. I will also take ownership of this issue Vassil."
ME: "thanks!"
REP: "You're welcome."

 

im sorry to hear that Mandrake, hope you feel better soon! As for the order status of my future M17x? With this whole "are they GDDR3 or GDDR5" nonsense I am more gun shy then ever. I wish there was definitive answer one way or the other.

 

Well we have a couple people saying they'll open up the system after work so hopefully we'll know more tonight.

 

Sweet, thanks! Hopefully we can all get to the bottom of this mystery.

 

I ordered on 25 Sep with an original EDD of 23 Oct. Now it's pushed back to 13 Nov!

 

you're pretty much in the exact same boat as I am.

 

I ordered on OCT 1st and my EDD is OCT 28th and still standing!

 

pushed too to 12th of Nov ... ?!?
Could that be that they realized their issue with ATI's GPUs ?

 

You might get the GGDR5 then. Hoping for yah...

 

^ yeah right ? I can only hope for that ... but then again , I feel like by that time something better will show up on the horizon ...

 

wow ... that's getting really interesting....my "pre-production" system is completely gone from the order status page now !!!

the only indication of it being still on the record it's when I log in into my Dell account @ Dell.com and even then it shows that it's "work in progress" ... hmmmm

 

^^ Which one is better? In production or Pre production? I got In production the day after I ordered and it is still there.

 

funny. mines just got pushed to that same day as well! it was to be due oct 23! which is this friday!

 

I'm awaiting a system replacement M17x. I was able to negotiate to the Crossfire cards. My order has been in-production for nearly 8 days, I got a call from my supervisor who said it's looking like it will not ship until the first week of November.

I sure hope the delay will result in correction to GDDR5.

 

@ SillyHoney


well, do you see your "Dell Purchase ID" number ?! If so, click on it and it should bring you to the new page ... Does it say something there ? Cause mine was saying "work in progress" , but now everything is gone....( !??! )

 

Damn! In this the page that has: Order Number --- PO Number --- Order Description...? It shows In Production, still, from the first day.
I emailed my rep sale 5 days ago. He said he expedited my order and I will get it by Oct 22-23. I don't know if he was talking about Shipping date or EDD but it doesn't really matter. Then I asked him to put Windows 7 on it first before ship it to me. He said he will do his best upon my request right on Monday and promised to KEEP ME UPDATED! Well, I believe UPDATED in his vocabulary mean NO REPLY because I tried contact him by email several times but heard nothing since then

@ Anyone who received AW recently: Do you got Windows 7 installed or just Vista?

 

Ordered mine on sept 27 original EDD oct 16... Updated EDD oct 23.. NEW NEW updated EDD OCT 30..


So close to canceling that its not funny but i have wanted one since forever... so i wait...

i didnt even order any thing crazy i just couldn't afford all the bells and whistles.. I wish i knew what was holding it up....

 

I would blame this all on Delll, but the same thing happened when I ordered my last laptop which was an HP. I never even got an updated EDD, I just didn't recieve it for like 2 weeks after the EDD had passed. I even called and they just told me "we'll check..." but I never did get an answer until I recieved it. Seems to me that with computers/laptops becoming so essential and ubiquitous, customer service is not a priority because their products will sell anyway. And they know that the brick and mortar stores customer service is great and will sell their products for them.

In fact, I have thought about ordering a few more things, but I think I might just compromise and see what I can get from Best Buy to avoid this situation again. Then if neccessary upgrade myself. Of note: People that order from the Japanese companies like Sony do not have nearly as many complaints as with the American companies. (I am American, BTW.) Automobiles, electronics, and if they started making decent guns they would completely own the American consumer.

 

^ LOL @ firearms statement !

 

Update on my order: I just canceled the order, which seemed to be the one thing that was easy and they were willing to do. I don't think I was assertive enough to get anything else done. I then reordered using information I learned off this thread. I realized that I could use my wife's student status to get a 7% discount through the university. In addition I got the 3% using my preferred account. I also got 18 months 0% instead of 12. Win 7 will be installed instead of Vista. I ordered using a phone order instead of online. There were a couple of benefits to this. I was able to haggle an upgrade and further discount. I also got an EDD of Nov 5th which is a 2 week timeframe.

So in the end I was able to go from 1066MHz to 1333MHz memory, from 260M SLI to 280M SLI, 320GB HD to 1TB HD but sacrificing the processor from T9600 to P8600 (which I can upgrade later), for the same price and only 1 week more EDD. I checked the status and it's in the build stage which is where the 1st order was in. I'll keep an update but I'm hoping to confirm phone orders do take priority.

 

Hey Platu,
how exactly you've managed to snatch some additional $ off ?!

 

Way to go Platu10!! I myself negotiated back and fourth with a relashonship manager/sales person for almost two weeks to get what I thought was a decent deal.

 

It was pretty easy, I was close to the limit on my preferred account and just mentioned "boy I really wish I could get the upgrades for the RAM and hard drive, I'd really like to get those but I'm at my limit" she said she'd talk to her manager. Couple minutes later and she said her manager approved an additional discount with the upgrades. This is on top of the total 10% from the educational and preferred account discounts. Also I got the metallic red promo which isn't offered through the EPP site. It really does pay to talk to someone live. If they say no, no harm done really. I also now realize I have a sales rep with an email and phone number to contact in case of a problem instead of the generic support number.

So I'm hoping lesson learned. I still have to see how it pans out but so far I see better service talking to a sales rep rather than just ordering online.

 

ROFL, this is OUTSTANDING !!!! My chat conversation with Dell 5 mins ago :

11:47:28 AM System System
Connected with BE_HY_Khaja
11:48:08 AM Agent BE_HY_Khaja
Hi Art
11:48:13 AM Agent BE_HY_Khaja
Welcome to Dell US Chat! Thank you for waiting. My name is Salman. I will be your personal Chat Advisor, how are you doing today
11:48:48 AM Customer Art
HEY
11:48:57 AM Customer Art
i got a question here
11:49:14 AM Agent BE_HY_Khaja
sure but please provide your phone number where I can contact you in case we get disconnected
11:49:26 AM Customer Art

11:51:08 AM Customer Art
problem is that i placed my order for M17X wirh ATI CF 4870 DDR5 memory based card (according to my invoice at least) and now I see on your web-site configurator that DDR5 listing is gone. Also, according to some forums people who start getting their systems are reporting that those are not DDR5 based video chips , but rather DDR3.
11:52:09 AM Customer Art
Is this is a massive falls advertisement by Dell , cause I don't wish to miss something I paid for ... I hope you do see my point
11:52:28 AM Agent BE_HY_Khaja
yes i do
11:52:43 AM Customer Art
so, what's the situation here ?
11:53:08 AM Agent BE_HY_Khaja
ist DDr3 right now
11:54:13 AM Agent BE_HY_Khaja
but cannot say because the configuration keeps changing
11:54:54 AM Customer Art
well my order was placed for DDR5 , so were the others for other ppl too, but they got DDR3 based system instead ...
11:55:32 AM Customer Art
do you have any up-date info on how they are going to deal with this situation ?
11:56:28 AM Agent BE_HY_Khaja
right now i dont ,but let me tell that a new 23 inch laptop is going to be launched from alienware
11:58:04 AM Customer Art
what ?! A 23'laptop ?! this is ridiculous ... . anyway, do you know when ?!
11:58:40 AM Agent BE_HY_Khaja
next month i guess
12:00:14 PM Customer Art
well, all other points aside, I'm still trying to understand your company's approach to misleading facts ...? It should be something that they have to do regarding their current customers with the confusion they've caused !
12:01:35 PM Agent BE_HY_Khaja
i agree
12:03:14 PM Customer Art
so do I, but it doesn't fix the problem, does it ? Are they planning on taking some firm approach to this matter and call/contact their customers at least with some more information options or solutions ?
12:03:41 PM Customer Art
is there a way how I can get to the apper management ?
12:05:05 PM Agent BE_HY_Khaja
i would take this to them
12:05:10 PM Customer Art
upper*
12:05:20 PM Agent BE_HY_Khaja
yes
12:05:31 PM Customer Art
yeah , well how ? any phone nuber I can utilize ?
12:06:15 PM Agent BE_HY_Khaja
i will send a mail to them
12:09:10 PM Customer Art
well , I would like to have a copy of that as well if you dont mind ... And still, a phone number would be a little extra bonus to my inappropriate service received from your company, so that I can do my own follow up with them , as my issue remains unsolved !
12:11:37 PM Customer Art
Excuse me , can I get a phone number please ?
12:12:27 PM Agent BE_HY_Khaja
Art i dont have one but i would definitely send a mail
12:13:08 PM Customer Art
ohhs, ok , thanks for all your help here !
__________________________________

I don't know guys, but it gets intense ...

 

Well Platu, its good to be able to speak with a specific rep instead of talking to a new person everytime you call. it also makes it much more personable. Like you, I was able to get the red color added for free with some other stuff. The rep worked with me and was curtious.

 

A 23 inch alienware laptop!?!? So basically that would be the equivalent of carrying around a boat anchor.

 

ahahah , I dunno dude, but im ROFL as we "speak" !!!