*OFFICIAL* M17x Order Status Thread...

Wow thats messed up...I would message any of the alienware employees who peruse these forums. And keep calling until you get someone who cares. Thats messed up...

 

that is totally screwed up, i thought they were not supposed to even charge you until it ships so it seems dell screwed up multiple ways on this one.

 

every company has mistakes when you deal wih 500,000 orders a week you gonna have to forgive them at least one time .....

not saying it was ok but seriously .... its a hard job manageing all the orders and never screwing up


try not to bypass the filter?

 

yes we know mr. moo but it is still screwed up whether you forgive them or not.

 

!

Wow - That is so screwed up. Did you place your original order over the phone? Do you have the contact information for the agent?

Are you charging it to a Bank Credit card or some kind of debit card? Maybe the process is different for each. Debit cards get charged right away?

 

It's more than likely "pending" until the order ships. That would subtract that amount from your balance but can easily be put back if the transaction falls through.

 

You would think they would cancel the "pending" as part of the process that canceled the order.

 

Mandrake is right.

If you use your bank acct (aka debit card) the funds will be held, but not charged until the system ships.

 

Still on the FedEx delivery truck! Getz to my house dammit!!

 

Let's see. Who is gonna officially be the first person at NBR with a picture of their M17x in hand?

Hmmmmm.

 

I am so excited. I can't wait. Unfortunately mine will be delivered tomorrow. I even took the day off so I can play around with it.

I just hope fed ex comes earlier in the day. They ether come mid morning or mid afternoon. I am hoping earlier in the day.

 

Correct, Dell would have to do it.

 

We should have some East coast people reporting in soon.

 

I have just recieved my M17x !

 

pics or it didn't happen

 

SWEET! I can't wait!

 

Congrats!!!!

pictures
pictures
pictures
pictures

lol

 

Same as you.
I Order mine by DELL France the 06/03 confirmed 06/05 and now the status page said the order was cancelled....
I try to join my rep.

Anybody have information about that?

 

Congrats man!!!!!!

Better upload a pic pronto before someone beats you to it!

 

If Dell doesn't think it will get your order out within 30 days, they sometimes will cancel it.

It sucks, but there's not much you can do about the delays (except go buy a sager or something )

 

Mine has been cancelled by Dell too!

No M17x's for Europe so it seems!

Way to go Dell!

 

Ok.... If morgotth doesn't come in here with pics soon, I WILL fnd out where he lives!!!!!

I want box pics showing contents too

 

haha just cause the google search???

 

should be getting mine on Day 13, which is tomorrow

 

WHERE IS HE?!?!?!?!?!?

 

LOL I am optimizing it right now and I am taking more pictures.

 

GET EM UP HERE
btw, windows 7 coupon??

 

Don't forget to re-size the photos a bit before you post them, and if you could post those pics ASAP that'd be super. There is some +rep here waiting for ya!

 

You can optimize later, chief.....

I WANT PICS!!!!!!!!!!1

 

if you don't get pics up, sleey0 will find your house take pics himself and your laptop lol

 

Ya damn skippy!!!!!

I will add that the M17x is a great system and I feel it will be the best AW to date.
this statement was added as to not get an infraction according to mods rules

 

LOL
ten char

 

I just noticed something are the times when the comments are posted in central time?

 

You can set that to display any time zone you want in the user control panel.

 

its set on my time zone but its an hour behind kind of weird but oh well nothing important. something to chit chat about til morgoth is done

 

LOL! Try to grind as much as you can from them.

Okay, so update on my story. My order was cancelled due to an internal error, for which several people who I went through was not my fault and Dell are sorry for. (Heh...) They told me that to order an m17x of the same specs it would cost £2750; I paid £2328 the first time around. I said that was ridiculous and that I'd just simply cancel my order. The rep told me she'd talk to the financing department and sort it out. she calls me back and says "we've decided to give you £400 off the system etc. etc." I was like "wow, so you're basically giving me what I had before?" Then she was like "okay, okay, we'll put your order into the next batch of deliveries too". Thank god!

So anyway, my order has been placed again using the payment from the first order. My rep apologised for nearly charging me twice but refused to give me any compensation for that. >.> The order was put and I was sent a confirmation e-mail. But I don't have an order number, customer number or internet receipt number. Need to get those off her tomorrow. Oh, right! I also found out 30 M17xs have been shipped so far, with 100 more to be dispatched this week.

 

How do I compress the pictures a bit? I have some ready for posting !

 

You can use photoshop save as and select a lower rez/size for the image.

ooo i cant wait...

 

i don't even care if he resizes them

 

Make a new thread but post a link here since I'm just refreshing this thread over and over.

 

That is great news Morgoth! I'd like to see some nice pictures too!

I just got a call from the Dell rep I have been dealing with since my order was messed up. He said they are trying to get my system on the "shuttle" tomorrow. It brings the systems from the factory to the US. If they can it should be a matter of days till they can Fed Ex it. So maybe, MAYBE it will be here next week. I am so excite about this!
They also called to track down information about my support call that resulted in the multiple transferrs then busy signal. They are trying to make sure that doesn't happen again. I also talked to him about the problems I had trying to get to a customer service manager and the issues once i did. I generally don't get upset at people just doing their job but since he didn't escalate the problem and refused to give me a case/reference number he WASN'T doing his job. That is gonna come back to haunt him.

Woohoo - m17x - coming soon!! wooooohooo!!!

It seems to me you got a whole lot of compensation. They screwed up my order too (cancel --> start over) and I didn't get any discount. Still - I don't care. I am getting what I paid for: A great notebook computer!!

 

Post them in the owner's lounge.

 

glad they atleast sorted it out for you, i hope one of those 100 will be mine though it's not in boxing yet

 

I don't either. I know when i have used image shack i just post it.

I just want to see some pics!!! lol

 

Enjoy !

More coming soon !

 

Come on, now.

We are going to change your name from morgotth to mr. blurrycam

 

i think i'm going to be sick

 

Unfortunately I couldn't get them on the phone anymore today.
Gonna call them first thing tomorrow though.

Those numbers: 30 this week and 100 more next week is that total world-wide?

 

I just realized it was blurry when I posted it I will post another picture of the lid lol.

 

Make that Major BlurryCam!

Did you get an name-plate? close ups! more light! focus focus!