*Official* Alienware Launch Discussion Thread

I just saw my order, still in pre-production... i've ordered 13/06, had to re-order in 16/06 due some bank error and dell didn't even let me know... i had to call and ask if everything was clear to discover that was canceled in the first time...

I got student discount (UK agreement with universities) plus free standard delivery.. If dell cancel my order again.. They will loose another customer just like you...

 

Nope. It went from the 18th to the 26th

 

I just called Dell to make sure my order had not been cancelled out and the representative I spoke to said my 18 was in production. The website, however, still says pre-production. Not sure how accurate the info is.

 

They are often out of sync, I wouldn't stress that one. I've had invoices before delivery notification, but do have the item. Give it 24 from when he said and call back then.

 

I was checking 3-4 times day on the status..lol. I guess I won't sweat it too much.

 

Worse than New Coke and the XboxOne having mandatory internet check in's?

 

If they are cancelling due to discounts promised, then I'd be pretty disgusted as well. The discounts weren't insane IMO and they could always just limit discounts for any newer orders to sorta benefit the early "best" adopters. This is a total cop out and I wonder if there's more people can do...

If Alienware is limiting discounts to a mere 50-100 dollars, then they certainly have lost me as a customer. Good thing I have no money nor time for them and me to care too much I guess. Maybe I'll wait for a new vendor after Dell goes private (perhaps this has to do with that issue?)


Edit:
Anyhow, I doubt after 3-6 months the discounts will be 50-100 dollars only...At the end of the day, it's just a computer which only gets better and better each generation...

For folks wanting a higher discount, this is the 2nd week for these new systems so I'd recommend just waiting a bit till the early adopters die down a bit.

 

Talk about dropping the ball. What a screw up. I'm surprised Dell are penny pinching to that extent. It's counter productive which ever way you slice it. Surely customer good is worth more than clawing back $50-100 per customer?!

 

It'd be nice if everyone who had that happen just don't buy it yet...Wait for an even BIGGER discount later. I can understand not wanting to discount a new product, but taking it away after it's been agreed upon is very low and poor customer service to the point of bait and switching. People should open up BBB complaints.

The sad thing is that a lot of people are simply just re-buying it again so it's sorta like allowing them to treat customers that way.

Of course, there maybe some other reason, but maybe someone from Alienware (Luis?) can clear it up at least.

Again, I know they won't "care" whether you don't buy since that's what they want at the old agreed upon price, but re-purchasing at the higher price just seems like going back to an abusive gf/dh/dw, etc...

 

If my order gets canceled, I think I might just order from a different company. Such a let down hearing this news . Did you guys have to call to find out if your order got canceled, or was there a note on the page with the summary of your order.

 

I had to call. I ended up getting $200 off again but the guy assured me he was allowed to give me the discount even after explaining to him my last order was canceled from an unauthorized discount. SO I GOT THE SAME DAMN DISCOUNT. I don't get it...

Total and complete BS. This is thier last shot and never ever again.

 

Man... Just thinking about my order being cancelled is so infuriating! Plus, it sucks since our orders will arrive here later than expected.

Edit: Did you still get a promo gift card?

 

Yup. And this happened a week ago but they never bothered to tell me that I had to cancel and reorder. I had to call them to find out that there was a problem. Insane.

 

Can you do:
1.shift+space+straffing 2.forward+shift+space strafe left right
3.forward+shift+1234 etc.
4.crouch forward/strafe+jump or change weapons.

My old Alienware m15 couldn't jump while holding shift running (Sprint) or strafe while crouching into a jump.

Granted these are finger gymnastics, but it demonstrated some problems with the keyboard matrix surrounding wasd and modifier keys (jump, Sprint, crouch, prone)

 

umm need to ask for confirmation... Alienware 18 have no multimedia keys?

in tech spec Alienware 18:
Customized Features
Laser-Engraved Nameplate

when I tried to order there's no nameplate section >.>

 

I ordered the 17 with i7-4900mq, 16gb ram, gtx780 and 256gb ssd with a 750gb hdd - just the normal screen. Think I ended up with around £300 off (not much more than if I had used a voucher I had from them so I would be annoyed if it was cancelled too)

Edit: meant to say it went into pre-production this monday

 

Gonna have to call them tomorrow and see if my order is still good. If not, I'll definitely be buying something else. Still says pre-production on the order status page, ordered on 6/11 ~4pm.

 

Hey Satan, how do you have Windows 8.1 (Beta)? Is that a disc they are offering? And if its beta will it be upgraded to 8.1 after Beta ends? Or will it downgrade to 8? Thanks!~

 

Hi guys

I have two questions, Luis if you could help or shed some light it will be of a great help or anyone else for the matter comparing the these two CPU options that I am torn between for my M18 R3:

i7-4900MQ
i7-4930MX

is the MX really worth the 500 USA upgrade ? I couldn't find any solid benchmarks anywhere for the two but in theory the only difference is that the MX is merely clocked higher ? trying to make a sound decision.

Second question how does the 780SLI fare when compared to the 770SLI ? is the performance gain decent to justify 400 USD premium ?

My M18 R3 will be primarily used to play WOW on an external DELL U3011 2560x1600 when I am not travelling, how would they fair ? is it an overkill ? At the moment I have on my desktop an AMD HD6970 along with i7 second generation CPU forgot the model number (at my laptop now) however I can only play on fair-good settings and during raids its choppy and sometimes it drops below 15 which is unpleasant, I am not sure whether WOW engine is more friendly with Nvidia cards or AMD cards overall so I will leave this to who ever tried both

Thanks a bunch in advance !!

 

Wow is very CPU heavy. An XM chip will let you OC the CPU to insane levels, much more than a 4900. If I could afford it I'd go the XM every time. But a 4900 certainly won't disappoint.

 

Just a thought for anyone who is having their discounted order cancelled - if you guys bought with a credit card, have you checked to see if there is anything in card providers terms/conditions regarding purchase protection that you could enact? - I'm thinking here that you guys entered into a contract with Dell, they took your money and they are liable to fulfill their commitment. If they break it, surely there is something in contract law that gives you guys the right to get the goods your ordered/paid for at the 'contract price' with the help of the card issuer's protection.......

I'd be looking into it....

EDIT: Just thought of a snag....I don't think Dell actually charge your CC until the unit ships, from recollection, so from that point, no contrct exists as no money has been paid. You guys could check your CC's, though...

 

I'm sure you are 100% correct. A contract has been agreed and both parties are bound by it.

I have seen dell cancel orders without reference to the purchaser before but it was always because of payment problems (failing pre-charge?)

I'll wait this out to see the scale before I go on another crusade

Edit: I don't think money has to change hands to seal a contract. Just a legally binding agreement to buy/sell at a price. Them local laws kick in relating to cancelling. I'm no legal expert though...

 

Just digging into this a little further, an whislt I'm no legal eagle either, seems that money indeed does not need to physically change hands - it's called "consideration" where both parties have knowingly entered into said contract. There's obviously a lot more to it than meets the eye, but I wonder if there would be any recourse in this?

Sales Law legal definition of Sales Law. Sales Law synonyms by the Free Online Law Dictionary.

http://legal-dictionary.thefreedictionary.com/Unconscionable

 

just spoke to my rep and he said everything was ok , he was contacted by the man with no name who told him to speak with me on the price so all is well. Will be in production in next 48 hours

 

Doesn't sound like the cancellation problem is widespread but different regions operate on their own P&L so will always have different deals and operating practices (where they can).

I wonder if it is limited to a specific method some managers were using to allow then to push a discount up? Dell get wind of it and put a halt but end up with orders cancelled because a code is no longer valid? Just a thought....

 

I think its all about normal sales chat wanting leads on sales for themselves, instead of getting auth for a discount first they want to get as much leads before speak with managers. Just my 2 cents.

 

Yup, just as valid a reason - doubt we will ever know- it's all bad publicity.

 

I used credit card. The charge amount for the system is on hold until it is shipped.

 

The problem does appear to be only located in small regions.. In UK no case was reported so far and it should not happen... Words of one of the sales team guy...

However, my order is still in pre-production and no idea of when it will be changed to production..

 

TBoneSan, I oredered the 18 with the 4900MQ. Can the 4900MQ be manually overclocked or is there just 3 presets to choose from? It has been my experience when gaming with my desktop I7 990x anything above 3.9-4.0 does not show a dramatic increase in FPS. Of course benchmarking is a different story. Just my observation.

 

I think mine was cancelled, the hold on my credit card returned. I'm calling them now. Very disappointing.

 

seems mostly USA peeps???

 

I hope not but if it is give them hell before rolling over and re-ordering! What region you in?

 

Sounds like what occurred with me.

 

Did it show up in your account as cancelled or how did you find out?

 

I got a call from a Dell rep on this.

 

I saw the new Aienware Command Center came out for the new range, will it be made available for the older models?

 

I tried these for instance (Shift+strafe+jump+back+change weapon), mostly the ones I had trouble with when playing on my M17x.

I'm not too fond of the new keyboard itself but the functionality improvement is noteworthy.

I hate being a downer but none of our new rigs have multimedia keys and we don't offer customizable nameplates any longer.

If you have to choose one go for dual 780s over the processor upgrade.

I run WoW ultra settings on a single 680m without a problem (maybe some slight fps drops in raids if the card is on stock clocks). I'm sure a 780 Sli configuration will be more than enough.

No, just for the new line.

 

I'm in Canada.

Sent from my Nexus 4 using Tapatalk 4 Beta

 

Thanks, just trying to figure out where this is happening. Did you get a reason?

 

I just got off with customer service. It seems not to be cancelled but I find it weird that the hold on my credit was released. They told me the system was delayed and they created a case for me and will contact me on the 25th with order status info.

Sent from my Nexus 4 using Tapatalk 4 Beta

 

All this talk about cancellations worried me. I have just spoken to them, nobody is aware of this so called cancellation policy. My order is still in tact and it was nearly £700 off - not only is it still in tact but they have confirmed that my estimated delivery date of 27th July is way out (I ordered on the 11th June). They say I should have it on the 5th July.

 

Sounding like if they were trying it on now it's backtracking and fixing time, 'we know nothing about this'. I think dell are making this go away so panic over?

 

I'm chatting with a Dell rep right now because I got around $332 discount. I'll update when I find out more...

 

This is what the Dell rep said, "upon checking on the information, your purchase is already approved, there's no way to cancel it, the reason why it is still in preproduction, because the item is build to order, and the estimated delivery date will be on or before July 25, 2013". That's exact quote...I dunno. Maybe the cancellations are an isolated incident, or an old discount code like was suggested earlier????

 

Luis, what excatly don't you like about the new keyboard? Was the old version better in some way?

 

I think a lot of people dislike the new keyboard because the older one looked better and the new one looks like a normal keyboard that you find in every other laptop. Besides the looks, the newer keyboard should be better for typing, which people don't understand.

 

Good to hear. The fact that a credit card 'hold' was released (gamerjoe) says to me that a cancellation did take place at one stage since the usual procedure is to leave it in place until the item ships, then applied. But at least anyone now worrying about this is getting better news

 

Just spoke on Dell live chat with a rep, he had no idea of the cancellations going on (at least in the UK).
He even gave me an EDD of 24th June 2013 - that's next week! Over a month earlier than 27th July 2013 which is what it says on my order page.
I asked if there were any problems with the order, no problems mentioned so far..

Although the money has been returned to my bank account - the 'hold' that Dell had placed on the funds has been lifted. However this doesn't worry me since it's happened before, and I think there is a policy that funds cannot be held for more than x days without actually being withdrawn...

 

Does your laptop say in production??