*Official* Alienware Launch Discussion Thread

Looks like my order was cancelled

Edit: Apparently this is due to the 240W adapter being incorrect - my account manager was away so I wasn't notified. I had to rebook but they will put express shipping on for free.

What I cannot understand is why orders cannot just be edited they have to be outright cancelled to change anything (think I have about 4 cancelled orders in my account now!!)

It would also be nice if time was taken to ensure that if someone is away someone else deals with their important communications!

 

Good day to all. Im very new here and i'm thinking of purchasing an aw 18. I have spoken to a rep via chat and this was the quote i was given:
Components
1 Alienware 18 BTX Base Mod
1 4th Gen Intel Core i7-4800MQ (6MB Cache, up to 3.7GHz w/ Turbo Boost)
1 18.4 inch (467.36 mm) WLED FHD (1080p) TrueLife PLS 350 Nit Display (1920 X 1080) 1 Alienware 18 LCD Hinge Up
1 16GB Dual Channel DDR3L at 1600MHz
1 1.5TB RAID 0 (2x750GB 7200RPM) + 64GB mSATA SSD Caching
1 Slot-Loading Dual Layer Blu-ray Reader (BD-ROM, DVDRW, CD-RW)
1 330W A/C Adapter
1 8-cell Lithium Ion (86 wHr) Battery
1 Dual NVIDIA GeForce GTX 780M with 4GB GDDR5 - NVIDIA SLI Enabled
1 Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
1 5G WiFi Broadcom 4352 802.11n/ac and Bluetooth 4.0 driver
1 Internal UK/Irish (QWERTY) Keyboard
1 Thank You for Choosing Dell
Software
1 Power DVD 9.6, 3D,V2
1 Operating System : English Windows 7 SP1 Home Premium (64 BIT) 1 Os Media : Included with your OS
1 Alienware Avatar -Alienhead 3D
Service
1 Standard Service - 1 year of Next Business Day coverage included with your PC 1 1 Year NBD with Premium Phone Support
1 No Accidental Damage Protection

The price before tax is 2519 gbp. Is this good enough or should i try to haggle? Im also open to suggestions for a different spec

 

what model did you order vortex?

 

I would haggle. Thats before tax. Im sure you could get 15% off that easily.

 

will try that.

 

It's an alienware 17, i7-4900mq, 16gb ram, gtx-780m, 256gb sdd and 750gb hdd with 3 year nbd warranty

 

Thats pretty sloppy on dells behalf of adapter being incompatible. What on earth is happening with them at the moment. Mine 18" is still stuck in PRE PROD - due to LCD screens not passing QC testing.

 

They also messed up my delivery address and billing address which has happened every single time I ordered!

 

I would definately be on the hunt for compensation, free upgrade to a better component, or further discount due to their mistakes. Worth a try

 

Just got the revised order number and confirmation PDF - all that changed was from power cord (UK) to UK 250V power cord

 

My kind of thinking. You don't get if you don't ask - nothing ventured, nothing gained, eh?

 

So even if you buy a $6,000 machine, the most they will discount is $100 or $200 off? what ... happened?????

 

The order status on the webiste say I am in production as well.

 

It depends.. I was able to get a $2098 rig for $1800 so it all depends on your rep. I would try to just keep on calling until you can get 15% off.

 

Yep all depends on the rep involved. Also key factor is how much your spending. I ended up purchasing a base config but got 14% off that price form £1999.99 down at £1721.54. Im sure on a more expensive machine the discount will be much greater. There seems to be bigger markup on the warranty and accident care being offered thats where they can make more margin when offering the discounts.

 

The 'man with no name' certainly came good for you, Dazzy :thumbsup:. Base configurations are pretty hard to get decent discounts on because they normally don't include the 'goodies' that Dell make more money on, such as warranty (like you mentioned), memory and SSD's. Those things tend to bring in more cash than not, so with more expensive machines comes more 'wiggle room' for discount, as Dell are then selling some of those profit-loaded components....

 

"The man with no name" came into LAGO, and painted the town red, then killed the other notebook manufactures holding the town to parts shortages, then left leaving a message for future visitors "who am i...."

 

Very fast

Send me a PM with your order number, I'll look into it and get back to you asap

 

Luis could you confirm the heatsink/pipes on each model and what we get them with like CPU and GPU. Thanks pal

 

On my order (M18xr2 order placed 22/05/2013), it still says "Work in Progress", does that mean its still not in production ?

Sorry if stupid question, I have never bothered to check order status in past.

 

I would call and talk to Dell if I were you. That seems like a long time to me. And by M18xR2 you mean the previous revision before the new 18 correct?

Seems like a long time to be in production....

 

I just called in and said i wanted to cancel the order once it was in production and they offered me another $75 off. So that brings me down to about $1265 for my sig laptop

I also get the 5% Gift Card and NBD Shipping :/


Ugh i shouldn't buy it but such a good price.

 

You must have this laptop in order to continue your life normally and maintain happiness. BUY IT BUY IT!!!

 

So how long do you guys think the inproduction process will take for these laptops?? 5-7 business days??

 

I really want it but don't need it and they just gave me such a good price. :/
I already have a desktop that has an i7 3770k and a GTX 780 :/

If anyone cares when i called in they asked me why i was cancelling i just said" Buyers remorse" and let them keep typing. I was then asked if there was anything they could do to help me keep the order i said, i really just spent more money than i wanted to.

Probably 3-5

 

That would make anyone frustrated. Hopefully you will be able to stay connected long enough to place an order next time.

 

Are u kidding me.. My order just say power cord (UK) ... It is really stupid cancelling just for it... I wonder if mine is holding in pre-production due to it..

 

That would make me punch a baby.


Can i get any more thoughts on my quote of my laptop @ 1265 USD? Maybe make me feel better for going into debt for it lol.

 

So i just ordered this thing:
210-AAOY Alienware 14 : Standard Base
370-AANG Memory : 16GB Dual Channel DDR3L at 1600MHz
580-ABDP English Keyboard
490-BBFM Graphics : NVIDIA GeForce GTX 765M with 2GB GDDR5
658-BBOD Broadcom 4352 Driver
400-AARO 512GB RAID 0 (2x256GB SSD) + 256GB mSATA SSD Storage Drive
619-ACNF Windows 7 Ultimate 64-bit, English
817-BBBC Not included
555-BBEQ Broadcom 4352 802.11 ac 2x2 and Bluetooth 4.0
470-AAKE US 110V Power Cord
340-ABEU Documentation, English
421-1723 Soft Contracts Dell In-Home Hardware Agreement for Alienware
932-5231 Premium Phone Support, 1 Year Extended
950-3338 2 Year Limited Warranty
954-1680 Premium Phone Support, Initial Year
995-5423 Dell Hardware Warranty Plus On-Site Service, Initial Year
995-5433 Dell Hardware Warranty Plus On-Site Service, Extended Year(s)
995-5443 In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, Initial Year
995-5453 In-Home Service after Remote Diagnosis, Parts and Labor On-Site Response, 1 Year Extended
931-7581 Accidental Damage Service, 2 Years
338-BCDQ Overclocked 4th Gen Intel Core i7-4900MQ (8MB Cache, up to X.YGHz w/ Turbo Boost)
391-BBDL Display : 14.0 inch (355.6 mm) WLED FHD (1920 x 1080) Anti-Glare Display
451-BBBZ Battery : Primary 6-cell 69W/HR
450-AAGT Power Supply : Alienware 150W AC Adapter

Didnt know they offered raid 0 and OC CPUs on the 14... also i only got $100 off the system, + $200 GC, just saw this and people are getting way better discounts.. I guess i should call them up? Whats the best way of reducing the price? Final price was like $3400+ with taxes

 

I would call them just to confirm - the order process is so frustrating!

 

Mmmm, if you call in you might get a little more discount, but at this point the order is placed, they see it as money in their pocket. You'd have to call and say you want to cancel because you spend too much money, but i'd wait until it hits production, because if its in pre production they don't lose anything. If its in production they have a half built laptop that no one wants at the price you paid.

 

I did.. They are " checking" according to the rep.. Asked me to wait the reply..

I think they are more lost than a blind guy during a shootout... Kkkkk

 

I got a guy overclocking his GTX 765m and posting 3d mark 11 results here: Sager NP7370 Review

 

Agreed - they make it very hard for you to part with ridiculous amounts of money!

 

From the Alienware facebook page

 

Thats ironic seeing as the 18" have LCD QA problems!!!

 

Well there are 2 other models you know. And who knows, the LCD issues might not be across the board for all Alienware 18 so they can ship out some.

Finally they are beginning the shipping

 

It would be interesting to see if ANYONE has actually ordered an 18 that HAS gone into production......if it's an LCD issue, none of them should have, as there is only one panel 'choice' for want of a better word.

 

Post on FB says they are about to begin shipping! Hopefully my AW 17 is in the first shipment.

 

Just got details on a GTX 765m @ +120 Core +277 Memory it hit 4800p in 3d mark 11. 400 pts above a stock GTX 675MX.

Note this is from a sager

 

Very Nice Cloud and it probably has something to do with Miami Heat winning the championship lol since AW is in Miami Florida and they were in a good mood lolz!!!

Btw what did you end up getting? I got the GE40 a few days ago and I wrote some pros and cons on it on the ge40 owners thread. I also ended up purchasing the Alienware 14 with the gtx 765m and 1080p IPS upgrade and got a decent 10% discount.

 

Looks like Alienware is following MSI... I hope Dell provides decent drivers.

 

Exactly... If happened that my order was cancelled.. I will ask my money back and adios alienware.. Second time cancelling is pushing the bar way to high for any customer...

 

Not sure if I like the sound of anything being "built in" - especially Killer related, given the vast amount of BigFoot problems from the last revision.....they put their big 'foot' in that one, and it sucked for many an owner of a Killer card...

 

Here is a comparison of the 14" display of the new Alienware 14 vs M14x R2. Taken from Alienware facebook page and used snipping tool for the side by side. Enjoy

The new 1080p display of the new AW 14 is definitely more vivid and colorful and has no glare w/ better viewing angle.





If pic didn't work, try this direct link

http://i824.photobucket.com/albums/zz166/alcalite/NewAW14vsM14xR2display_zpsddbe8a0f.jpg

 

Stevie, My 18, and I believe SaintSatan's 18, have both gone into production. We are both in the US though, so either it's just 18's to UK with the LCD QC issues, or UK has higher standards...that would suck...

 

You are in the UK right? Have you found anywhere to buy for example the MSI gt70 dragon 2 other than overclockers who only have the £3299 spec!? Seems very hard to find gaming laptops other than alienware

 

To be honest, I don't think it matters if you are US or Outer Mongolian, as far as production issues are concerned. Their ALL made at the same factory, so ALL would possibly be affected by a production line issue. They don't make 'em separately for us UK guys LOL. Still, good to see that your's and Satan's (that sound's odd - Satan buying a laptop lol) have indeed started rollin'..........

 

Dunno about 'higher' but all countries have their own 'type approval' required to see a product there. Europe (states of Europe) have harmonised on the CE mark, US (and canada?) use UL mark. Why there are so many logos on equipment! If there was a problem with meeting the spec of a specific approval body then is is possible a single market could be affected - but highly unlikely after approval has been issued (I worked with medical device manufactures in the States on getting CE approval on new devices so they could sell in Europe )

 

Interesting, Micky - never thought of it in that context.