m15x Alien FX big problem

here is the USB problem detailled report, it may help an expert.


Yes i made a ticket on the support web site, but no news.
And with that problem i find another one, due to AlienFx problem i'm stuck in stealth mode

 

i've tested the TI drivers and same problem, reboot.
I had to switch off the usb port to be abble to start again ... and another factory respawn.

Let see what the support will say on monday. But its appears we are about to send back the computer for a mobo replacement ... 2 days and another month to wait ... my first purchase with alienware is about to be the last.

 

Hi guys, have the same problem here. Talked to Alienware UK and the only answer they could give me was "Send it back. It will take 3 weeks to repair".

Damn, this really is annoying! As I see it, the only problem is that the mobil-bundle checks the firmware and then skips flashing because it can't identify the firmware, right? Isn't there any programmer out here who can just rewrite the installer to force it to skip checking and just flashing the firmware anyway?

I mean, it was my own stupid fault to try to install AlienFX 1.05, but in Europe no other was available and I thought it was only software... aarrgggh!

 

Yep the support told me: There will be soon a release for AlienFx to download and install.
the next day i go to the support page and see the AlienFx 1.5 and install it ... now begins the flash error process and the end of the story
It would be really nice if they could provide us a flashing utility that correct the problem ...

 

is this the file that your using? "CommandCenterBundleSetup-Mob-1017"

 

The installation file causing the whole flash problem for me was:
AlienFX_1.5_en.zip

The CommandCenterBundleSetup-Mob-1017.exe should be the correct installation file. Problem is just that I had already tried to install the 1.05... If you stick to the mobile-bundle, you should be safe...

Cheers,
Aballister

 

Oh yeah, almost forget. Stick to the m15x-Ripley Design when asked for the device. There is an option for skull cap and the m17x, but I don't know if these are stable. So I wouldn't advice these selections...

 

the last mobile install file i have is the CommandCenterBundleSetup-Mob-1018.exe (from myhive) and its safe (but it doesnt solve the keyboard light problem).

 

I think it depends on where you are. Here in Germany, I got the 1017 from a support technician (as I can't download anything from myhive, everything greyed out...).

 

Yes their servers are down..... Have to wait monday for call them..... You're sure we must send it back???? I'm really bored of that....

 

FluffyRug mean he has resolv these problem but he didn't come back here.... so I think there's a solution....

 

Fluffyrug, Please Come Back!!!

No, seriously, I read that post already. That's why I was checking back here every 30 minutes today. I don't want to send it in either, not because of my stupidity !!!
If there is a way to "reflash" the chip, I will try it. I need my laptop for work here and could send it in in a month the earliest anyway. (and even the it would suck, I freakin' want my lappy to stay here!!!) So again:

FLUFFYRUG, PLEASE COME BACK!!!

 

Ok guys very sorry I didnt get back to you sooner, but RealLife got in the way. Here is a link to my wiki with the solution, let me know how you get on. Reply either via email or on the forum.

http://danielclegg.com/publicwiki/AlienFX Problem.ashx

Hope this helps!!

Best regards

Fluff.

p.s. you can leave your comments on the wiki page, it will be easier for me to reply that way.

 

Nice work FluffyRug, +rep

 

Thanks GRB,

I'm just glad I can help.

Fluff.

 

You were right though, it is a complex solution

 

FluffyRug yessss I waited you lol

I'm happy to see you here

I'm going to try that tonight.... thanks you very much

 

Thanks, we are registered in the EU support and cant access files on the US server.
Is there a link to CommandCenterBundleSetup1090b.exe for us?
Could you give it (in private if there is a legal problem in posting it).
Thank you for your help.

 

I think CommandCenterBundleSetup1090b or the EU version is the same and will work too we just need to flash our eeprom for working..

Concerto please tell me if it's working for you and I'll do the same

 

Hi Guys,

I've added an entry on the wiki on how to download the latest Command Centre files. http://danielclegg.com/publicwiki/MainPage.ashx?NoRedirect=1

Fluff.

 

got it, you are a king.
I make the partition and install XP now, i get back to you ... in an hour or 2

 

Lol,

I'll be on the forum for most of today, so if you need any help just shout.

Fluff.

 

i have installed a lot of OS but it is the first time i'm blocked like that. My xp install stop because it doesnt detect the harddrive (of course i've made a 2nd principle partition but it stop before the partition selection it says i have no harddrive...)
did you have the same pb?
thx for your help.

 

I think you need to have a external diskette drive and make F6install driver disk before

 

Hi Guys,

You need to add the Intel Chipset drivers, but I created a slipstream disk using the tools here http://www.driverpacks.net/DriverPacks/ Use the 'DriverPack MassStorage'. Create a Windows XP disk using these and install using that, the driver for the M15X is included.

Fluff.

 

Yo guys,

Anyone had any luck getting their AlienFX back yet?

If you need any help just let me know.

Fluff.

 

I can't download the driverpack error 404 .. :/

 

Ok, I've added them to the wiki, under Useful downloads.

I said this fix wasnt an easy solution

Let me know how you get on

Fluff.

 

Hey Fluffy

just got back home from work. I'll start installing XP in a minute - hope that it works.

Cheers,
Aballister

 

I'm on winXP I'm programming the EEprom I try it's gonna work

 

It's workinggggggggggggggggggggg


I love you FluffyRug

great I'm very happy

 

LOL!! I glad you got it working Lets hope everyone else gets their M15x's sorted out.

Fluff.

 

Yes Good luck all I try it's gonna for you like me. It's a real pleasure to get back his AlienFX. I'm really really happy .

 

I know this probably sounds stupid but how the heck can I create the slipstream cd? I have the DP installed, copied the XP CD to HDD, integrated the chipset and Mass-storage drivers. What now? I tried creating an ISO with nLite but it states that the file-size of the XP folder on my HDD is only 507.8 MB (same as on the original CD). Are the new drivers incorporated anyway?

Thanks in advance, I really what to get that thing blinkin' again...

Cheers,
Aballister

 

Yeah, just create an ISO from the extracted and slipstreamed XP folder, and reboot and let it install. All should be ok, not sure about the size tho, make sure you have selected the right location for the copy XP disk. You could always try to burn it and see if it installs. Let me know how you get on.

Fluff.

 

Burnt it, try it now...

 

I don't know because I have use my Windows XP cd and my external diskette driver. I have press F6 and select my driver on the diskette

 

For me F6 doesnt work because i dont have external floppy drive and my first attempt for slipstream XP with the additional drivers didnt work (i made the cd with nlite without any pb but still cant see the HD when installing).
I'll try to add some other drivers ... finger crossed.

 

Hmmm... Installed XP in an existing partition that was already set up by Vista (E . Got it started, rescued my Vista. Now I can't set up dual boot... Any suggestions?

 

You need to create a separate partition, using a tool such as Acronis Partition Manager. Then install XP to that partition. So that you can dual boot XP and Vista. Here is a step by step on how to dual boot with vista installed first. http://apcmag.com/how_to_dual_boot_vista_and_xp_with_vista_installed_first__the_stepbystep_guide.htm

 

Got XP running. Now the final step. Hope it works. Got an error message when I tried to install the programm (driver could not be installed)... I check back later

 

Oh, still there... So: did the driver install straight away when you clicked the setup????

btw: Problem with dualboot was too simple. I simply had to select drive E: first and THEN set is to XP. Tried the other way around and the drive selection greyed out...

 

Aw damn, I am that close and now I can't install the proper driver. Did you do anything more? Disables the TUSB or something? Or is it possible that XP tries to install to C: and does not have the rights or something? Any Ideas? PLease?

 

I have install the programm and going in devices manager for install TUSB driver manualy....And then flashing the eeprom

 

And where was the driver? There is no .inf file in the installation folder or did I miss something?

 

They are back, oooohhhhh the pretty lights

 

hehe great to hear they're back

they really are a feature that you take for granted... when you lose them you really start pulling your hair out trying to get them back

 

Uuuuhhhh that was close. I almost started crying because I still had the Skull Cap design displayed in the command center and the ALIENWARE logo didn'nt light up. Luckily it was only the old theme that was saved on my system.

Now everything is pretty and shiny and bright *come here big m15x, gimme a hug*

Thanks to FluffyRug, I bow before you

 

Yes a big bow to FluffyRug.

All is working fine now and i love more my M15x

 

finally i made it with XP and the flashing process thx to all of you.
The ligths are back ... but i'm back to my initial problem too : i dont have KEYBOARD lights.
The keybord has no light AND the AlienFx has no Keyboard zone to select.
I'm in 1.00.19 firmware and 1.00.19b command center. Do you have the KB lights guys?