ASUS G73JH Problem - Very slow after using battery

I'm a little lost for words, yet I'm not entirely surprised by the reply. I suppose it is something that they are collecting information and they would certainly need to test to see the issue for themselves. Therefore, while you have done a great job trying to get this issue addressed by ASUS, it would also seem you have gone as far as you can in your current path.

I don't know if you are satisfied with the results, there are some other things you could try. For example, is there a trouble ticket number in the subject line?

If so, one option you might consider if you wish to continue pursuing this would be to remove it or write a new subject, and see if that puts you in contact with a different agent. Having said that, I think at this point doing that might ultimately be a waste of your time.

 

Does your laptop have the 206 bios?

If you ever get bored try running 8 threads of a stress testing program like Prime95 Small FFTs while on battery power and run ThrottleStop in monitoring mode and check off the Log File option. Let the battery get down to about 20% before stopping the test. Chipset clock modulation should be steady at 100.0% if this isn't a problem for your laptop. The laptops tested so far tend to choke and slow down significantly before you ever get to this point.

If your laptop works correctly then that is great but you need to do some thorough testing to prove that. If this is a common problem for the G73 that anyone can recreate then Asus will be motivated to fix it.

 

I have the BB model and its happening on mine sadly I'm still in the return period by a couple days...I'm thinking I might just return this...and I love this lap top too But I want a laptop that will run on its full battery life, not half of it! (yes I know its not the battery lol) This has ruined my day!

 

JJ at Asus is getting the ball rolling with this issue. They will be trying to duplicate this problem in the lab. If anyone has access to Everest, can you create an Everest Report File and post it somewhere or send it to me so I can forward it to Asus. I'm not sure why they need that. Probably just to confirm the bios version, etc.



They will be testing for this problem in the lab today.

 

I dont know if you have resolved this or not ..
neways i have HP HDX 16t and after i upgraded it to windows 7 as soon as i unplug the AC Power the CPU used to show 100% for no reason.


i posted a temporary fix in CNET (under - 100% CPU Usage After Unplugging AC Power)

http :/ / forums. cnet . com/5208-19411_102-0.html?messageID=3229131&tag=forums06;posts#3229131


Go to power options and change the processor cooling policy to Active (if it is passive) in both balanced and in power saving mode and in both On battery and Plugged in options in windows 7.


let me know if this works for you ..i now have the Asus G73 - A2.
i need to check if this has the same issue,.

 

Mine are both ACTIVE and always have been - so, no that doesn't help the situation.

 

Unfortunately this is a problem with ALL G73s in my opinion.

Luckily with Throttle Stop, there is no more issue...I just ignore it now, cause it doesn't happen anymore with TS on.

Unclewebb, there is no negative or long term issue that the computer can have by forcing Throttle Stop on it is there? If not, who cares if there is a fix or not really?

 

ok, just started messing with Throttle Stop a bit, and curious, is there a good place to find the latest build or release?

 

ThrottleStop 2.00 Beta 14
http://www.fileden.com/files/2008/3/3/1794507/ThrottleStop.zip

The latest version is always at the above link. The documentation needs a few updates but other than that the program seems to be running as designed.

corpfan1: These laptops haven't been around long enough to know what the long term results will be of running ThrottleStop. During normal use you shouldn't have a problem but I can't guarantee that because I don't own a G73 and don't understand the logic behind the severe chipset clock modulation that Asus is using on these. Hopefully Asus can come up with a bios fix quickly to adjust this throttling scheme while on battery power.

If anyone is uncomfortable using ThrottleStop to reverse this throttling then just wait until Asus has a chance to look at this issue.

 

Thanks so much for all the help!

 

This is the reply i got from asus. im in the process of trying it now. fingers crossed.


Thank you for your email.

Please download the BIOS file from the link below:

http://dlsvr.asus.com/pub/ASUS/nb/G73Jh/G73JhAS206.zip

Once downloaded open the file and click on EXTRACT ALL at the top of the screen. Select an extraction location, we recommend the DESKTOP.

Please view the BIOS Update Guide below:

http://support.asus.com/technicaldocuments/technicaldocuments_content.aspx?no=195&SLanguage=en-us

Once the machine restarts and it completes the update it will restart. On the next reboot it will ask you to press the F1 key to load Default Values or the F2 key to enter System Setup. Press the F1 key to load the Default Values and it will then continue to boot in to Windows (this is only required ONCE after running a BIOS update, the machine will boot without the above prompt every reboot after the update).

For any further queries please contact ASUS on 1300 278 788 from Monday to Friday between 9 am and 6 pm AEST.

 

So, they are telling you to update your BIOS?

And that will solve the problem, because?

I think the problem continues with 206.

 

Yeah i just relised it was an bios update the the 206...which as u saud doesnt change anything.....thanks asus

 

If ASUS is indeed investigating the issue, that fact hasn't reached their level one support yet.

Since the problem continues with BIOS 206, it almost seems necessary to lie and say that you already have 206 installed. Maybe that will prompt them to try something different. Who knows.

 

Yeah ill give it a go and see what happens. they have a feedback ting ill post on. thanks guys

 

Companies like Asus and Dell are huge with different departments spread across the globe. The left hand never knows what the right hand is doing. I'm confident this issue will be taken care of but it's going to take some time.

The people you talk to on the front lines are reading from a script and often times don't have a clue about what is going on. Problems get fixed based on complaints. If you have this problem then contact Asus and complain. Enough complaining finally got Dell to address some of the throttling issues throughout their lineup but this didn't happen over night.

 

All, a few pages ago I already e-mailed Asus and was given the same response. Go back about 2-3 pages.

 

what only a few have this problem?
I think this is a comparatively important issue than others.

I just RMA'd mine. i will hold on untill there is a permanent fix for this.

 

Anybody had any further word from Asus on this problem?

 

All the issues I'm reading (static, uninstalling programs that come with the system), this problem here, make me want to delivery refuse my g73 thats arriving on Monday.

geez. This was going to be my awesome computer buy for the year.

damn.

 

So, just to be clear, you don't have it yet, don't know if you'll have any problems, and you're ready to return it?!

Look, I have mine. I love it. I've added an HD caddy and will add an SSD this weekend, added blu-ray, and may add a newer intel wireless card. But as it is, this laptop is truly the best hardware I've ever personally owned. This battery issue IS an issue, to be sure. However, it's an inconvenience that is fixed by rebooting.

I don't understand the mentality, honestly.

 

Umm quite a few quotes here seem to indicate it is happening to a large percentage of the machines. Nothing like having to uninstall software that is not bloatware to get the system to run right, beg and plead for someone at the manufacturer to notice you and acknowledge a problem, and go out on your own and find programs to work around something that SHOULD (no excuses here) have been found LONG before release.

I'm just saying that it's not the most encouraging thing to read thread after thread of throttle-this, static-that, slowdown-here, keyboard-lag there unless you uninstall the touchpad driver..

Kind of silly to be a non-paid tech for a company. Are other laptops perfect? no. But when you just shell out $1500 and it's still on the ups truck and thread after thread comes up you wonder about keeping it.

 

The REAL actual numbers of RMA is in the low single digit percentage. The forum posting here are not representative of reality.

To say what you said makes you look extremely naive and ignorant. Just think for a second and you'll realize how wrong your statement is. Thousands of G73 have been sold. And only about 50-100 have actual posted here and probably only around 50 enough to inflate the number of issues.

And people with problems almost never tell the entire story. You don't know what happened they are not telling. Heck they may now even know themselves what they did. Running out of the box, pretty sure there are thousands who are satisfied without issues. Asus came in #1 for least number of tech support calls needed for their laptops. They destroyed Dell, Apple and other competitors. This bloatware is installed on almost ALL Asus laptops. Don't make blanket statements that are simply not true.

As for keyboard, I still believe people need to do some serious finger exercises as there is no problems and considering that Asus is now using the SAME keyboard across their entire Gaming and Performance laptops, this is a miniscule problem among the few who don't like typing on this keyboard. I also suspect they are not as accurate when typing as they believe to be and blame it on the keyboard instead of their typing skills.

Just saying ignorance is not bliss. You can do whatever you want, but don't say it's because of the high rate of G73 failures or problem with Asus software as that simply isn't true. The throttling is not just an Asus issue, this is an issue across the board among many manufacturers and brands. Some fix some don't. But having the CPU throttle does not affect your ability to watch movies or any other offlline needs. No you can't game when on battery, but with only 30 minute battery life if gaming is pretty dumb anyways.

I'll admit the CPU Throttling is a real issue, but an issue I highly doubt anyone would notice unless for some reason they wanted to do folding while on battery or some reason want to game...

 

Doesn't TS fix this issue 100%? Although I don't like the fact that something like this has to be fixed by a third party, It is pretty evident in this thread that the issue has been escalated to higher levels in ASUS and they are working on a fix. This issue isn't even that bad to begin with, at least it doesn't throttle down the cpu when plugged in like some of the dell laptops were notorious for which was fixed by using TS as well.

 

Do you want me to post each day saying how much I use and enjoy my G73? I have been using it on business where I run it 8+ hours a day, take it back to the hotel and either watch a movie or play games on it. Been doing that for weeks. I don't have static-that, slowdown-here, keboard-lag there, I use the touchpad driver and love it (and I've "modified" the settings to behave exactly as I like). Yes, the throttling is an issue, but as I said it's easy to work around it. Honestly, when are you going to be using the laptop down to less than 30% battery, plug it in and need to suddenly do something CPU intensive? If so, you probably wouldn't have been on battery in the first place.

Kind of silly to worry about all of this when you don't even have one in your hands.

Seriously, if you don't enjoy going out and finding programs that work or fix the issue or tweaking of software and/or hardware, PC gaming is probably not for you, and thus this laptop probably isn't either. Tweaking drivers, settings and hardware for max performance are kind of part and parcel of PC gaming.

 

I agree with Aramis to an extent. I think most people that buy a laptop like this are computer literate. I myself wouldn't run a laptop like this on battery for intensive tasks. Only for like browsing the internet, email, etc.

 

I haven't use mine on battery much so it hasn't been much of an issue for me. But, I so think it's important to add that the throttling can be so bad that you can't even surf, type or just about anything else without waiting for every click or keystroke. It was so slow that I have no doubt it was wasting much more battery life by making tasks take much longer (like saving 20% battery but taking 3x longer) . So it doesn't have to be an "intensive task" while on battery, just light use can be a huge problem.

 

It is awesome.

Install a little program called Throttle Stop, set it and forget it.

Not sure why a few people have static.

Uninstalling the bloatware takes 10-20 minutes.

 

Just FYI, I am sure all the machines have the battery issue...as it is a system design rather than a fault. Just overly crippling design unfortunately. I am sure it is designed so that the battery is able to power the machine adequately....they just overdid it in my opinion.

 

Damn Dirty Ape. Every mfr that I know of with preinstalled windows comes with bloatware.

If it really bothers you, just do a clean install with the disks and don't use the disk with bloatware, it's very easy.

 

Hi All,

We are already coordinating with internal teams to verify the issue and will be forwarding the results to our HQ as soon as possible. Once we have more information about the progress we will post here. Thank you.

 

Asus has an account on here?!

 

Good to hear it's being looked into. I've got one of these guys coming in a week or so.

 

Yay!!!! I have been waiting for ASUS to fix the problem. Glad to hear their looking into it now.
I Love my Laptop (My Gf gets a little jealous) and this is the only thing that bothers me about it.
I guess I will keep watching the forum.

 

Awesome, can you tell your customer service reps so they are not clueless? After e-mailing them back and forth they won't even reply to me when I ask who they forwarded my information to so I can follow up on them

 

Im planning to buy this G73 over the weekend. Im a bit hesitant when I read all these and that. Where can I download the application called Throttle Stop and who developed it?Does that remedy this issue really? I'd appreciate all the responses you could give.

 

Read the thread. It was developed and created by poster "UncleWebb" and it's been around for awhile.

 

Alright Thanks Aramis109 for your response. I've already downloaded it. It seems that it's intended to be used for i7 processors as it doesn't work on dual core procs. Can somebody tell what's the brand of the RAM's that's included on the G73jh?

 

Yup. I can watch a DVD on battery. When it hits 30% battery, it chuggs like hell and CPU Z reports the clock at 133mhz per core. Only way to get it back is to reboot.

 

@apachehavok

Wow.that sucks big time! dude can you please check what's the brand of the RAM that is installed on your laptop?Is it Kingston?Thanks!

 

E-mail I just got. What the hell is Asus Live Update?

 

I assume it automagically downloads and installs software updates from Asus...

It scares me

 

ThrottleStop supports Core i7/i5/i3 and Core 2 based CPUs, dual or quad core.

 

It's just one of the ways that ASUS offers to potentially brick your G73 with a failed BIOS update. What would be impressive if ASUS Customer Service broke the wall of silence and informed their customers as to what the "new BIOS" is suppose to accomplish, instead of showing contempt.

Any word from JJ regarding the mysteries that be BIOS 206 or apparently BIOS 206+?

 

JJ at Asus was too busy yesterday doing some extreme overclocking to prove that the Asus P6T7 WS board is working like a champ.

XtremeSystems Forums - View Single Post - My ASUS P6T7 WS Supercomputer is here...

Asus is way better than most companies at fixing problems so hopefully they get around to this issue. I'll ask him again next week if he knows anything new about the G73JH battery / performance issue.

 

@punyemas

I have Hynix ram but the ram has nothing to do with it.

Its a BIOS problem with the G73 where it doesnt switch back to high-speed mode after AC is plugged in during a low battery.

I kinda don't care because rebooting takes a second but I would LOVE to see a fix from asus soon.

 

@unclewebb

has there been an update w/ Asus BIOS Engineers? I held off my purchase of this laptop till this gets resolved.

 

yes i am wondering as well. I see this issue sometimes that my i7 is not boosting anymore and its very slow. I am not comfortable with using any tool like throttlestop.

 

Shoot, that was 10 days ago and there is still no word what is in BIOS 206 or apparently BIOS 206+?

If only ASUS had provided reasonable documentation of the BIOS history from the beginning.