All the G73JH Problems and solutions here!

I have an ASUS G73jh and can't get the Bluetooth Adaptors to work with my Motorolla MOTOROKR S9-HD Bluetooth Headphones or MS Bluetooth Mouse - I know how to make the devices discoverable so that's not the problem - I've tried RoketFish and Targus USB Bluetooth Adapters and the Drivers don't seem to work - Any Suggestions?

ToeKneeSr

 

Hi guys. Anytime I try to adjust stickykeys or adjust any filter keys in windows 7 the laptop freezes. Whenever I press shift 5 times it automatically brings up the initial window for stickkeys options which after pressing apply gives me a freeze.... Does anyone else have this issue or a solution? Thanks so much in advance for any help!!!!!

 

FWIW, I just got the laptop keyboard replaced from the ASP here in Dubai. Just took a few minutes. Took it in, they dint have the G73 keyboard though. It is the glossy black KB with matt keys. They placed an order for the G73 KB an will arrive in 2 weeks. I can just take it in and they will repace it again. happy camper now and i can play peacefully an not worry if the D will fall of when i strafe right.

 

It's because it's bringing up Ease of Access center, which in turn causes the laptop to lockup if you have Creative (improperly) installed. What I would suggest is to uninstall Creative and see if you can get into it. If you can, and you want Creative back (I don't use it personally) you can check out Chastity's Creative thread (in her sig).

 

sig sig sig sig

 

Hey does anyone know how to disable Flash player 10.1 from downclocking the GPU to 200mhz/500mhz ram?

Really is bad when playing WoW windowed and you open up youtube and lags WoW.

 

I believe disabling hardware acceleration in Flash will do that.

 

random + rep for you cause you are awesome.

 

So does this thread apply to the best buy version as well?

 

Why wouldn't it?

 

Hi there

I have a small problem, and I wish to knoe if anyoine else around has the same issue. I recieved my G73 about a month ago. I have used three times the ExpressGate asus application, turning on the netbook with the turbo button instead of the power button. Every time, after using ExpressGate, when I return to W7 the netbook freezes, and the only solution I've found to this freezing is to restore the system ([F9] during boot). Does anybody else has the same issue with ExpressGate??

 

Sorry, ive never even used that thing so i couldnt say...

 

TO solve the KB problem: ASUSTeK Computer Inc.-Forum- Keyboard Lag - FIXED!!

 

I do not reccommend doing that. Some users have done it and reported no improvement. I will not post that as a solution. It doesnt really make sense why it would help to remove the synaptics drivers if it would be a hardware problem such as the keyboard ribbon cable.

 

Did you read the thread? Made sense to me.

 

thanks guy's for all ur help
but can any one tell me how to update the bios using flash or EZ Flash

 

The keyboard on my HP has the same black goo on the end of the ribbon cable and it works just fine.
And some users tried that a few times and even got replacement keyboards and nothing helped if you read the whole thread. Im not posting something that hasnt been proven to work and can very easily result in many users mangling their keyboard ribbon and having to buy a replacement keyboard and not achieving anything.

 

Thanks HellCry - I believe that the poster in that thread on vip.asus.com actually said that the problem came back and he had to re-strip the ribbon cable. I mentioned in another thread that I attempted that fix and it did not work, nor did a new keyboard with a different ribbon cable. However, I also discovered that uninstalling the synaptic driver and using the default ms driver didn't solve the problem either. The only thing that has worked 100% is disabling the touchpad in the bios for me.

 

Thats what i was refering to.
Well i posted both uninstalling and disabling in bios, so one of those at least should be fine for users, its not something that could go wrong like toying with that ribbon cable .

 

LOL - good point.

Just another note: I once again uninstalled the Synaptic driver (this time with the new 2.11 bios loaded) and enabled the touchpad in the bios. With the stock MS driver, it actually does appear that the missed keystrokes are fewer than before. This was not the case when I tried it with 2.09 or prior. I installed Touchfreeze, however, to prevent the touchpad from registering the inadvertant taps from the palm of my hand but otherwise it appears pretty good!

 

Sorry for the repost from another thread, but after reading and searching this forum, I do not see a description of these problems. They seem to belong here.

I have the same issue. Actually I have two issues and I'm trying to figure out whether they are distinct, related, or the same.

1) same as you describe: computer freezes when GPU automatically changes frequencies (I can change with AMD GPU tool with no issues)

2) Freeze with a buzz like an alarm clock. Mostly in games.

The issue you mention is not so minor, because when the screen freezes, (no GSOD) there is nothing else to do than to forcefully shut off. Upon reboot, it freezes again if I touch anything before it has fully loaded stuff (I use a password. what I mean is waiting until there is no disk activity before typing in my password). Afterwards, it will run fine for quite some time.

This problem was driving me nuts, but over this weekend and reading your post I am more confident about my diagnosis:

"something" happens when powerplay or other software changes the clocks of the GPU. If I play on "high performace" which has powerplay settings of leaving the clocks at 700/1000, I run for hours without trouble (except sound..different issue). If I play in a setting which lets the clocks fluctuate I get a screen freeze at some point. I certainly feels like its when the GPU changes frequencies that it happens.

I have played GTAIV for hours. Batman AA, The Guild II, Mass Effect 2... no issues whatsoever in High performance. I ran furmark for "a while" (forgot it running and came back a few hours later panicking... but temps were still 87C)

I have an A1, came with BIOS 206, I updated to 209.
Everything stock.
Removed Creative (driversweeper) and reinstalled Realtek.
Original vBios
Original win7 x64 install with some bloatware removed.
No repasting, no extra cooling.

Two changes that brought great benefits:
- Removed Creative and that immediately brought a greater stability:
far fewer lock ups during non-gaming usage)
- Installed latest version of power4gear (1.00.37 but some people speak of 1.0.0.38 which I didn't find)
GPU idling temps went from 85C to 57C... I couldn't believe it. I checked and rechecked, but now it's always that, even in "high performance" mode.

I will disable any automatic change of frequency for a while. I'll use the trick of putting shortcuts to AMD GPU tool to change from 700/1000 to 150/300.

I'll report what I get. Honestly, if that fixes it, I would be able to say that my G73 is perfectly stable.

On the second problem (the sound)
I first simply disabled the loading of the creative software, but didn't uninstall. That brought what seemed great stability for a few days, but when I played a music CD and left it playing while (not working at all on the computer) it locked up after about 15 minutes.
I then removed Creative completely using driversweeper and the same CD played a couple of times without freezing.

As I said, I can't yet figure out if this is a sound problem of if it is when sound and GPU-auto-frenquencies-change happen at the same time.


To complete the picture: I've only had two BSOD (standard MS Blue with white text giving some reason): one when I updated Vuze and one when I first started using virtualbox (but I think Comodo firewall interfered in both cases). Now that Comodo is trained I can run both apps without issues. I have run Mandriva 2010.1 as a virtual machine including the beta 3D hardware acceleration without any issues.

I've never had a xSOD while gaming.

 

Answer: G73jw (hopefully)

 

can any one help me please

and what rma mean ? thanks

 

which bios r u on...well the process is much the same but js make sure u use a fat16 or fat32 usb drive...here is a link to flashing bios to 209

 

thanks but what
RMA ? mean ?

 

Returned Merchandise Authorization

Means you send your laptop back to Asus to fix what ever is needed

 

I purchased my G73JH-A1 about three months ago. I have had the issue with keyboard lag and also lost lights until the recent fix that was shared by Gary. Aside from that I have had one issue I haven't been able to resolve. I have even tried formatting and testing it on a fresh re-image with nothing but the a factory asus install minus a few things like lifeframe.

The problem I am having only only occurs with some games. It never happens in windows and it doesn't happen in all games I play. However in some games during transitions of scenes and places where there is "loading" involved including in combat at times I will get a hard 5 second pause on the computer. The hard drive LED goes solid for the entire 5 seconds. Then it releases and runs smooth as glass once again. It seems like something to do with the quasi-SSD functionality of the drives in my system (I am using the factory seagate 500GB drives in it). I have tried every to get it to go away including checked TSR's, optimizing the swap file, etc. I am out of ideas at this point and the problem does not seem like defective hardware to me.

Has anyone else encountering this hard drive hitching I am getting?

 

Does the Creative issue fall into the "random restart/BSOD" category?

I just got my A1 yesterday. I kept the base install and removed bloatware. I did not update anything. The laptop was shipped with bios 209.

After exiting Bad Company 2 (through Steam) my computer restarted without warning. When it booted up a Windows dialog popped up and I clicked on the "details" button which had listed "Blue Screen".

I left the machine on overnight (without Steam running) and got the same thing again. This morning I decided to completely remove the Creative software. After it uninstalled, it prompted me to restart, which I did and then I actually was met with a BSOD.

I'm currently monitoring remotely today without the Creative software to see if I get any more crashes. I also did some temp monitoring and everything seems okay - gpu idles at around 60 and hit a peak of 88 during gaming.

What are your thoughts on this?

 

Crap.

It restarted again. I guess this isn't a Creative issue. Here's the message from the Windows dialog (will investigate the dmp in a minute for more info)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFF6800000A300
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF800030A6957
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090310-27066-01.dmp
C:\Users\me\AppData\Local\Temp\WER-77657-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

Did you update your Realtek drivers from stock? The stock ones have issues with Steam's new client.

 

Oh, I did not. However this has happened once without Steam running. I can certainly try that though.

Please standby...

 

Oh this can't be good. This system is crashing harder than Tiger Woods on Thanksgiving. It's not even giving me enough time to find a new driver to install.

 

Unfortunately my computer is completely offline now so I can't troubleshoot further till later. I guess I should start by setting Windows to show the actual BSOD message so I can research further.

I guess I'll start with Realtek drivers and go from there. Have you seen any other remedies to this issue? I wonder if I need to re-seat the RAM or something...

Would you suspect a driver issue or could this also be hardware related?

 

I play steam heavily and never had a blue screen with the stock drivers. The screen would randomly just hang.

 

What leads you to believe this has anything to do with steam or the creative drivers? I see no indication in that error it's either...

TBH it sounds like you need to re-image it.

 

I retracted that thought later on. I'm going to see if I can salvage the base install otherwise I will be forced to do a re-image.

 

You didn't by chance to go ATI's site and install their latest drivers did you? They are highly unstable with the G73...

 

No I didn't update anything. I decided to try everything stock including the base Windows install. All I did was uninstall some bloatware.

 

Hey guys. The BSOD I get says MEMORY_MANAGEMENT. I'm currently searching around the net for this to get an idea but wanted to post here as well.

Oh, and I got a BSOD when in safe mode so can I rule out a driver issue?

(Currently re-seating RAM now)...

Edit: I see 3 RAM slots...where the heck is the 4th?

 

Looks like I fixed it! It was a faulty RAM module. I tested each one-by-one until I found the bad one. Yay!

I have a couple of questions:

1.) Where is the 4th slot?
2.) I have never RMA'd anything. I got this from xoticpc. Do you think I can just send them back the faulty module in exchange for a new one or does this need to go through ASUS?

 

4th slot is under the keyboard.

I would call xoticpc them and ask, not really sure, I would say it would be silly to have to send the entire laptop for a ram module, or maybe asus can send a replacement and you can send that one back.

 

Well good thing that wasn't the faulty one! The others were a piece of cake to get to.

 

Fourth slot is internal, under the keyboard. If you Youtube the G73Jh there are some good videos on accessing it.

 

Bump, no one else having this?

 

GSOD Official Fix Right Here!!! --------> http://forum.notebookreview.com/asus/515388-g73jh-gsod-oficial-vbios-fix.html<----------

 

I updated the first post - linked the official sticky from Gary for the new vBios. Sad to hear about your bad sodimm hax0rJimDuggan, i would have expected such a reputable reseller as xoticpc to test the system for such faults before sending it... But this is an easy thing to replace. Just contact your local service center and arrange to take the faulty sodimm to them and have them give you a new one.

 

Just so you get an answer: no.

On this PC I game exclusively through Steam, I had other issues, but never what you describe.

 

Hello Notebook ReviewTeam!
i just bought my ASUS G73jh-a1 ( 08-26-10 ) and i received it this month of September
03 2010.

Im having problem about the sound here is me video link:

YouTube - Brand New Asus G73JH-A1 sound issue

i cannot tell if this is a hardware issue or software issue. base on my research
uninstalling creative and sound blaster will help me to fix this problem, but it wont
work.

i just wanna ask advice on you guys what should i do about this problem,

i hope that you can help me to fix this problem, because Im so worried about it.

Thanks in advance
More Power Notebook Review team !

 

95% of my stuff is from Steam as well. Ok, let me ask you this, did you maintain the wierd ASUS partition structure the computer came with or did you resize both drives to a single large 500GB partition?

 

I think that is gonna be an RMA solved issue, sorry.