Asus.G1S.Resource.Thread

About three weeks ago upon turning on my computer i noticed that the video card was no longer operating. That is to say that the audio "kaboom" could be heard, but no video was present at all. I called up ASUS and sent in my G1S for repairs. That's when ASUS customer service lies started. Whenever I asked for an update I would be given the ring around. In addition, I was told that I would receive a call giving me an update on my comp, that I never received. Finally I received my notebook back two weeks later, with a note saying they changed the motherboard, because the video card was attached to it.

Computer seemed to be working fine FOR ONLY SIX DAYS. The sixth night I turn on my comp and the display picture colours have changed from black to red and that was the last time I had video on my notebook. I literally have the same problem I had previously. Clearly ASUS was not able to fix anything.

I call ASUS customer technical service and they tell me I have to send the notebook in for repairs, and that I should talk to a manager about my concerns. I called ASUS four times on friday trying to talk to the RMA Manager. I've been given the following excuses:

Excuse #1 (10 am) He has not come to work yet, call back in two hours.

Excuse #2 (12 pm) He is in a meeting, call back in a few hours.

Excuse #3 (4 pm) He is in a meeting, call back near the end of his for workday.

Excuse #4 (5:36 pm) He is not here, I'll send him a message to call you (takes down an additional phone number of mine.)

I call on Saturday and am told that the manager does not work on Saturday or Sunday. I ask to be patch through to any manager of any department at ASUS, and am told that the technician cannot do that. I ask for an e-mail or any other way to get in touch with a manager and am told that they cannot give me that information. It is now monday, with most of the work day gone, and I have still not received any phone call from any manager.

In addition when I spoke to the technician of my concern that my warranty will expire in three weeks, knowing that it will take at least two weeks for my computer to get back with only a motherboard changed, leaving me susceptible to the same problem, I am told that when one reports a problem to ASUS they are automatically given an additional 90 day warranty. I asked the technician to send me written confirmation of that so that I have proof If I need to make a claim later. He agrees and says he will send it now. That was four days ago and I still have not received anything, although I am receiving their RMA and shipping e-mails. Convenient how that e-mail is missing.

Personally I would rather they replace my GIS, because I don't think they can fix it. Alternatively, I would also accept $1700, which is the cheapest market value of the GIS in Canada, that I could find.

Is there any way for me to make my case to ASUS, because I have been stonewalled so far in my attempts to do so? Does anyone know the criteria that needs to be met before I get a replacement comp or money for a replacement comp? Do I really qualify for a extended warranty, and how can I prove it? Is there a chance that they will actually fix the problem on their second attempt of just screw me over like they did last time?

Thanks in advance for any help on these issues. I use my comp for work and am in need of any advice I can get. Sorry for writing so much.

 

Same problem as you and it took almost 6 weeks to get my laptop back. They just shipped it Monday so hopefully it should be at home when I get there this weekend. I really hope I don't end up with the same problem as you, that would really really upset me.
I've heard that others had their motherboards replaced with the one from the G1Sn which has the 9500GS that isn't affected by the video card fiasco. I really hope that's what is in my computer when I get it back.

 

I took my G1SX1 apart and AS5'd my GPU. Before, at stock clocks (475/700), it idled at 70c. Now at 550/900, it idles at 70c. On top of that, I cycled through 3DMark06 three times in a row while OC'd and it never hit the 96c safe mark. Before, it would hit that on the first loop.

Should I do the same to my CPU? It doesn't get too hot like my GPU did, so I don't think it would really matter.

 

Dont touch anything if you want your warranty. I AS5'd both CPU and GPU before asus admitted that there was a flaw and promised a new card if broken. I dont know if i regret it because my 8600 GT card is still alive and pumping mile after mile! Its kind of like, the 8600GT sounds and feels like an american monster engine V8 that you have to keep an eye on. Check the oil, water cooler etc etc. The 9500 is more of a porsche, its just as fast / faster, requires no attention and is plain out boring. Nothing gets the girls like a growling thundering engine... the prosche gets you gay sailors...

So thats my comparison, if you can keep your 8600 Gt card cooled then stay with it. If you want a newer card + main board, fry it, lock the 86gt card up in the oven and make it run so warm the card melts! - its a personal choice really..

Anywho - my G1S, i mounted a new cooler for the GPU. A salvaged GPU cooler from my previous 6600gtm. It runs at max temp 86 c now Looks a bit hampered and i wouldn't travel with it anymore, but its a fun project and i kind of love my laptop.

I bought it the 2007-07-17. When i bought it i scored around 3,9 K in 3dmark06, today with OC i can force 5 K out of it!
(4948) 1280*1024 with all settings on default in 3dmark06.
(6149) 1024*768 with all settings on default in 3dmark06.

That is from 3907 to 4948 with a simple OC! thats 26 % improved performance! There is not many laptops that overclocks 26%!

Today i run it at its cool factory settings, i let it rest, its like a veteran already, not many people can say they have the first edition of the G1S with a working 8600gt card.. not many would brag about it either i guess ^^

But for 2 years now (yay it was our anniversary 4 days ago!) this notebook has been able to play any game ive thrown at it! Cod4, AOC, WoW, BF2, CS Source, HL2, Unreal Tournament and the list keeps going..

I simply wont demand more of it! It agitates me slightly when people say that the G1S is a crap notebook, you could probably find it for around 150 USD (used) today, i would say it's probably still worth the money. Don't buy it as a gaming rig, but buy it as the rig that can play ANY game decently and out performs any FERRARI / LAMBOURGHINI laptop from the same time!

I just want to state - the G1S cost me 1 875USD (i live in norway, it costs), the FERRARI / LAMBO with "similar" yet actually slightly lower specs cost 3 125 USD at the time i bought it. --------------- with a 8 USD / NOK exch.


so what did you buy? the super expensive lambo enlarger that got you sailors and hobo's? or did you buy the "V8" that could make anyone shake..

go enjoy your sailor vahe..

 

Well I've since sold my G1S-X1 and bought a G50VT-X6. I did do the AS5 on the G1S, lowered temps by 8c on the GPU!!! The new owner of it doesn't play games period, so he should see no problems from it.

And the G50VT-X6 rocks. Anything less is simply uncivilized

 

which is why im done with laptop gaming, ive ordered this desktop:

AMD Phenom II X2 550 (can unlock 2 additional cores = x4!)
Gigabyte GA-MA790XT-UD4P, Socket-AM3 (unlocks the cores)
OCZ Reaper HPC DDR3 1333MHz 4GB - 6-6-6-18
PowerColor Radeon HD 4870 512MB GDDR5
APLUS Case CS-188AF, ATX
Chieftec Smart Series PSU ATX 550W

all at the neat price: 730 USD (6,5 usd/nok) ... now thats cheap!
expected 3dmark06 score anything from 10 000 --> 15 000.

i recon in notebook that would roughly translate to:
ASUS G71GX 17"WUXGA
GeForce GTX260, Core 2 Duo Q9000, 4 GB RAM, 640GB HDD, Blu-Ray, Bluetooth, VHP64

at the net price of 2 923 USD...

 

Thread reopened by request.

 

i still own the the Asus G1S-A1 from middle of 1997. early 2010, i encountered the same problem many owners had, which was a faulty graphics chip set. seeing my notebook was no longer under warranty, and i assumed the cost would not be feasible to repair, i got a netbook instead and kept my G1S in its original packaging.

last month, when i was clearing my storage, i saw my old notebook, and decided to give it away/recycle. however, i thought i'd bring it down to the Asus Service Centre to see if anything can be salvaged. to my surprise, they said, if stocks were still available, they would be able to replace the graphics chip set with an identical one, for the cost of USD80 including parts & servicing. otherwise, it would cost USD400 for replacement of the whole motherboard if no stock. it seems the G1 series most common problem among customers was the graphics chip set frying.

so i agreed for the cheaper option. and a few days later, i called back to find out they had stocks for the original graphics chip set, and managed to replace it. so it was cheap to get my old Asus G1S-A1 back to working order again!

and only yesterday, i decided to upgrade the stock Hitachi 160GB 5400rpm hard drive to a Western Digital Scorpio Black 500GB 7200rpm. and the performance increase so was noticeable. start up and loading times were blazing fast now. i decided to keep the original 2GB sticks, as constant upgrades to Vista SP2 x32 now seems to keep my RAM usage under 80% even whilst gaming.

i'm a happy camper again, and i hope to use this for at least another year before making a jump to a new Asus G-series.

 

I know this is way late, but you actually can add a second hard drive to the G1S, I haven't done it myself, but I think I might soon. Essentially you buy a caddy that holds the new hard drive and you replace you cd/dvd drive with this caddy. You're cd/dvd drive can then be installed into an external enclosure and used via USB port. Here's a link:
Asus G1S Caddy - G1S Caddy from Batterystyle.com
check ebay too, here's a link to the cd/dvdrw external enclosure:
USB EXTERNAL CASE Enclosure SATA 12.7mm dvd drive dvdrw | eBay

 

Not too late at all. Some people out there must still have the laptop running like me, well i have the G2SG but has the same problem. My graphics died in June, but managed to bring it back to life after 2 bakes in the oven. Re-applied new thermal pads also, and has been running well since. Whilst i had it in bits i removed the tape from the vents and removed the left side tweeter to allow greater airflow. Why they put tweeters in i dont know.

Interesting idea with the caddy replacing the dvd drive. would be nice to fit in a SSD in there. But, the question is how long do i have left before the graphics go again? So it may not be worth adding modifications

 

I hope that's not the oven you cook food in. Solder fumes are toxic.

As far as it lasting it all has to do with heat and lead free solder. Read here