Beta BIOS - Possible Missing Keystroke Fix

Hahaha, that might work as well. But if hitting it actually works for you that may be evidence that this is indeed a hardware issue, as it's similar to what I've been doing (minus the violence )

 

a little violence is acceptable

 

sigh, doesn't sound like this beta bios will fix the touchpad. I'll wait then. Once My touch pad is fixed I'll be happy (happier) I spent $1645 on mine (after7 months of waiting).

no gsods, no windows lock ups, no crap

 

same here...only touchpad problem
from where did you bought it
mine comes with 1333mhz ddr3 ram (powernotebooks.com)

 

same, poewrnotebooks.com with 1066mhz ddr3. Sucks cause I think 9 months ago when there was a shortage on shipments, they ran out of 1066mhz ram cards so some got the 1333mhz for free

doubt it makes much of a difference though

edit - well, I did have issues but not anymore with the new (first vbios update) and bios 211. earlier it was gsod hell and lockups (from sound). got all of it fixed already.

 

in the description was clearly described that you get DDR3 1333mhz for free and it was the cheapest offer in September
on the back of mine says 2010 / 07 JULY
probably we got pretty much same series...same problems (only touchpad)

 

Is there a missing keystroke fix for the G73JW?

 

No there is not one yet

 

I tried the 6 finger press and it did not work for me.

The right button press does work most of the time though. When the touchpad goes 'fubar' as quoted by another affected user, I move the cursor onto the desktop, and this can be quite difficult at times depending on the severity of the failure. Then do a hard press of the right touchpad button. For whatever reason this seems to fix it most of the time.

 

I found a solution to my crazy touchpad! I went back to bios 211 and the MS mouse driver!

I'm sorry. That's not funny. I'll stop now.

 

lol you've got me excited

 

That fix(hard press of the right touchpad button) is what has usually worked for me.
I don't think Gary intends on addressing the touchpad specifically because it's hardware related. If he was he probably would have done it by now.

 

why hard press can it be done with a normal press of the right button?

 

I can't get mine to work correctly at all. It has completely flaked out. I touch it and the cursor jumps two inches to the right. I've tried bios 211 and 209. I've tried removing and reinstalling Synaptics 15.0.11 and 151.9.

I'm stuck in one of those endless driver remove/add loops again and can't figure out what I did last time that finally worked. <sigh>

EDIT: I turned off pinch zoom and chiral motion and it seems to behave a little better now.

 

The hard press is usually because I am mad at the time. I think just a normal press is all that is needed.

 

The more features you have enabled, the worse it'll behave. Tap-to-click seems to completely break mine.

 

It was working perfectly for 3days, then it started going crazy again.

 

I turn off all of the 2 finger scrolling and leave the Chiral scrolling on. I also turn off the horizontal scrolling and all of the touch zones.

 

Its kinda obvious that the Engineers at ASUS doesn't test this for more than 24hours before releasing. The problems re-occur often after 2-3days.

 

Amazes me you haven't figured out only a few have this problem and hundreds of thousands of people don't. Personally I think you all just need to RMA your notebooks and get the touchpad etc replaced instead of whining about bios updtates for over a year.

 

I believe it's not a hardware issue. As mine and my brother's G73JH-A2 came with bios 206 (no problem on touchpad for months) and after we flashed to 211, the trackpad goes nuts by thinking often times that a single finger is doing a pinch-zoom or sometimes the cursor gets unresponsive for few seconds.

 

I think there is an issue that is tied in with the keyboard. Some notice the keyboard problem because of the way they type. Most likely the faster the typist the more dropped keys there are. Slower typist might not notice the dropped keys at all, or it might even be a rhythm thing. I think the beta bios releases have changed something to favor the keyboard data and impacted the data from the touchpad.

Typing in these quick reply windows almost always causes my touchpad to screw up.

 

It was all fine before I updated to the latest BIOS and vBIOS, mind you.

 

I am also pissed when this failure occurs. So I press it rather hard. Then it corrects itself immediately.

RMA is easier said than done. I don't think Asus has the competency to diagnose or detect this issue since it is totally random and requires actual use of the touchpad past booting to the W7 desktop.

In the past I have asked Gary and other Asus reps here by way of PM or in open discussion to help facilitate a RMA since they are aware of this REAL defect in workmanship but they all ignore me.

Lame
I'm starting to rethink my strategy...maybe I'll keep M17x R2 CF and sell my G73JH for a Dell Inspirion Duo Tablet. The M17x R3 has the same GPU limitations the 5870M has but in a much cooler/expensive form factor. Oh yeah and HDMI Input.

If this is how Asus treats it's customers I'd rather spend more to get more. I can't believe I wasted the last 3 years of my PC gaming with Asus.


I think that my touchpad is fixed becuase I performed my second touchpad replacement.

 

My touchpad lasted for about 4 hours tonight, I had to do about 5 right button clicks but then it finally got to a point where I could not move the cursor. I am now using my trackball...

 

Um... yeah. I did that. I was without my laptop for 35 days. I have a new motherboard, audio board, palm rest, and LCD. I am on the second keyboard which I purchased myself.

It does not fix the problem. I still have missed keys unless I disable it in bios or run a beta bios. With either of those solutions I can type all day without typing errors. Personally, I am not a fast typist... anywhere from 45 to 60 WPM but I am very accurate. It will make you want to throw the laptop out the window when you've blasted off a quick IM to your boss only to look up and see that it appears you spell like a third grader. In email, one always has plenty of time to correct before sending but in IM it will make you look like a real dope.

Does anyone know if the beta bios modifies something that the original bios does not? The reason I ask is that I'm finding it impossible to get back to the original touchpad behavior once the beta has been installed.

I put 211 and then tried 209 on my laptop but my touchpad is still psycho no matter what driver I use or how many features I disable.

I suspect that the beta is setting some things that can't be "unset". I held in the reset button for about thirty seconds and it doesn't seem to make a difference.

 

It seems that when we use the new Bios the track Pad works for some time.
But on every one the Track Pad degrades over time and the more you use it the worse it gets.
I do not know if it is Hardware or firmware or drivers but this is not fixed.

And to just RMA it , well that does not always work as when you get your systems back it is still the way you sent it in and you have something else not working.
I bought this G73 and it has been out 3 times from the second day I had it. And I have to pay every time I send it in, I could have bought a better machine for the extra money I have spent on getting a brand new system fixed by warranty work having to be done.

 

I still say, just RMA your notebooks and not just have the techs do some bios fix that isn't fixing what seems to me a hardware issue.

Make sure they REPLACE the touchpad.

Because face it, it's only a few of you who are affected. And I know on my system and talking to others on Mumble, Teamspeak we find your issues baffling as the touchpad and keyboard do work. But considering the nature of mass production of the most popular 17" gaming notebook that made even Alienware change the M17x R3 to compete with the G73, have to expect a few misses. Hell even from a boutique notebook like Alienware you get bad apples.

Good luck. RMA or just live in laptop hell waiting for bios fix that may never fix your problem when it's likely a hardware issue not bios. Just my 2 cents. Wait a few weeks to be fixed, or run out your warranty and then screwed forever when Asus discontinues any fixes for G73jh.

 

I appreciate what you're saying here. It makes sense to just send it in until you get one that works correctly. I just wanted to clarify that the palm rest is the touchpad. It's all one piece. They replaced this part on my laptop in December and it didn't fix the problem. I really thought it was going to be fixed. If you replace the motherboard and palm rest, what else could it possibly be? However, it didn't change anything.

Gary said earlier that they had tried keyboard/motherboard/palmrest replacements on units with this problem and it doesn't solve it. That's why he states that it is software whether that is driver or bios I do not know. I do know they are working on it and I really like my laptop aside from this issue. It doesn't prevent me from playing WoW at night or programming all day so I'll live with it and see what shakes out of the tree.

 

They have tried hardware changes , and so far it did not work.
It has to be in software or firmware as when we get a new bios it does seem to work and work well for awhile, some for quite awhile and some it does not work from word go.
We can reboot and the Touch Pad will work again and may work the whole time you use the system, and then the next boot up the system may not work right in anyway.
So replacing the Touch Pad and Keyboard by RMA does not fix the issue. This has been tried by many and By Gary in testing to see if a new hardware replacement would fix the issue. That is why you do not see anyone in a hurry to RMA for this problem.

So in till they find what the issue is it does not help to keep throwing things into the mix . We have to find out what the Root cause is before anyone can get this problem fixed on our systems. And by Gary,s post there are a few companies involved in finding out what this issue is and how to fix it.

Yes I get angry at the problem , and get tired of waiting and dealing with reboots and restarting software just like everyone else. But Gary and crew are working on the issue and are trying to find out what is the cause, so I wait. I really like this Notebook and it does play games fast, and it allows me to do Video and Audio Forensics that I used to have to bring home and do on a Desktop. So when they get this fixed I will have a great system.

The only thing I worry about and would like to know from Gary or ASUS is if they do not find a fix what are the planning to do about all of us that have these units that do not work or keep having these problems , we are working around problems that we should not have to , and are doing this on a daily basis .

I have been using ASUS Computers and motherboards and parts for years, and I have had very few problems with the parts in the past, and when I did it was replaced quickly and with out issue and I was on my happy way.
But this one, the G73 has me puzzled as I have not had to wait this long for a fix or replacement over a system that did not work.
And what bothered me the most lately was while talking to a tech on what to do about this his answer was to buy one of there new systems that are coming out! Well I do not have the money to just go and buy one of the newer ones that work and just forget this one because they do not have a fix. Some may have the money ,but I would guess that most of us can not afford to do this. And I would like to get some Answers back from Gary on what is going to happen like I said above if they do not get this fixed soon. It has been eight months sense I bought this machine and I went without it for over 10 weeks from day two waiting for it to be repaired. So I do not think I or anyone else is out of line asking these questions !

 

Well said.

 

Well, if I have the opportunity to send it back for a refund (even at a loss), I'd do it. Sure, all my problems are fixed NOW, but how long will that last?

And even if it does work perfectly for the next 2-3 years, I really don't want to reward a company that has to "repair" my laptop 5 times and hold onto it for 3 months after I owned it for only 6 weeks.

Sure, it works great now. I'm happy it does. I'm VERY pleased with Gary helping us fix the problems. But I'm not going pleased that ASUS finally fixed the laptop that should have been working from day 1.

 

I found this page.
G73 Series Driver and Application Reference
Anyone tried "211 Beta 4 for Keyboard Lag / Touchpad 01/08/11 [JH]"?
Is it working? any side effect??

I'm not sure whether I should go ahead and refresh my G73Jh from the origianl BIOS 211 to solve the issue.

 

Just a quick update. The BIOS 206 makes the touchpad issue quite a bit better.

Since a downgrade policy seems to work, I also downgraded my Synaptics driver to version 14 (downloaded from ASUS G73 official page and applied via Device Manager => Update Driver not via running setup). It looks good now.

If you didn't have keyboard issues too, you might want to try the two AT YOUR COMPLETE OWN RISK WHATEVER MAY HAPPEN.

I must remind you my first time trying to flash 206 my motherboard stopped detecting my SSD then stopped powering at all, but when sent to ASUS they said it was motherboard and SSD issues not BIOS issues and replaced both without charging me.

 

Replaced SSD? None of the laptops shipped with a SSD.

 

I got it from
Logical Blue One - ASUS G73JH-FHD-TZ155V

It's g73jh-fhd-tz155v. Was configurable to have an SSD via the seller. Not quite sure if fact it was the seller or ASUS who replaced the SSD (I think it was ASUS but the warranty for it was different than the rest of the laptop as it had to go to ASUS through the seller).

I'm sure though it was ASUS that replaced the previous motherboard.

 

thx for the info that a new beta is out

 

Soooo... we throwing in the towel on this? New BIOS didn't fix a thing. Flashed back.

 

Everyone is just getting back from CES, so give it a moment

 

Not yet! It is going to take a few days for everyone to get back up and running after CES.

CES has slowed everything down for the last 10 days or so , Now we can get back to working on the issues at hand.

 

Well this Bios version is not working as it should. I am having keys that I have to press and hold down to get them to work, it is like they are skipping again.
I am also losing keys while typing in any software and when this happens I have to reboot to get them back , unlike before where I could just restart the software .
Also this seemed to get worse this week when I got an update for Win 64 through Windows update. I do not know what it did but I do know that it did not help with this matter.
Hmm , This is making it close to impossible for me to do anything on this system fighting these Keyboard and touch pad issues.

 

What would happen if Gary weren't around? Damn....

 

I've been experimenting, and it seems that the plastic around the edge of the touchpad will activate it (not heat or anything) if there is pressure applied to it! Up to about a cm away from the actual surface, even!

So if your wrist is even touching it slightly, it'll "activate".

 

Maybe this has been asked and if so my apologizes but this being a beta build should people who are not really experiencing the problem wait for a new release?

I was about to update but as I followed along the instructions it ended up being more work that I thought (simple bios update). I don't want to risk creating a problem if my current system state is "stable".

 

If you are on 211 production now I would not update to the beta version. No reason to if your machine is fine.

 

have you tried putting up a big sticky paper around the touchpad if it will neutralise the unwanted resize ...

 

I can confirm that on my system downgrading to bios 206 helped tremendously. My touchpad was absolutely unusable with Synaptics 15.1.22.2 on the betas, 211, and 209. I flashed 206 and it seems that any of the touchpad drivers works fine. Of course I'm dropping keystrokes like mad again, but the touchpad works.

I would love to be able to establish some brilliant hypothesis about why flashing back to 206 works. I think it replaces the muffler bearings and refills the blinker fluid. That's all I got so far.

Edit: I flashed from 206 to the latest beta (#4) and the touchpad is still behaving itself. Can someone else who is having a wacky touchpad give this a shot and see if it fixes yours? Some people were reporting that theirs would work fine for a while and then screw up. Mine was screwed up 100% of the time. It would act like I had two fingers down all the time and I couldn't get enough cursor control to even surf the web properly. It is still extremely sensitive, but working correctly.

 

I think it's the fetzer valve. You know, it's all ball bearings these days..

 

Old saying , If it's not broke don't fix it!

If you are not having any issues then I would leave it alone and not do anything that might make it worse.

 

Jody - I will consider trying your down to 206 and back to beta 4 if the fix seems to be still good after a few days. It seems that changing things does fix it for a while but it always creeps back. Mine has never been totally wigged out like you described.