G51j Blue screen of death problems

Not everyone and every game is efficted, but hopefully a "fix" comes before the new year. Who knows, maybe you'll be one of the lucky ones who doesn't experience this problem.

 

I've not had a single problem with any games I've played (CS:Source, Batman AA, Guild Wars, WoW, Medieval Total War 2, Crysis and GTR2 all on maxed settings). Have not had a single BSOD nor freeze up....

 

Dammit! Now I can't even play Borderlands single player. I guess I cursed my machine when I began testing

Will have to try all of my games to see which ones are affected and which arent.

 

If you ever have time, could you try playing one of the games that alot of us have had BSOD trouble with? I wonder if you either have a good G51J, or you just haven't played a problematic game yet.

Borderlands, RE5, CoD4 are games I've heard of BSODing the most, if you ever have plans to try any of them.

I too have played WoW plenty without a single problem - very stable, but RE5 BSODs constantly.

 

Yeah, I've been keeping my out for any kind of a price drop on Borderlands, as I already own COD4 and RE5 for my ps3....If I do buy it, I will test it out and report the results back here ASAP.

 

Been watching this post for days in the expectation of getting a fix for the Demon that is the BSOD. Using BIOS 205, Nvidia 195.39 drivers, No AA, uninstalled all creative Software and drivers (that solved the freeze issue) did a fresh install of win 7. Nothing solves the BSOD while playing CoD WaW. there's gotta a FIX soon from ASUS. I'm absolutely disgusted with the silence and denial form CS.

 

I'm a bit swamped with work at the moment but will try and get to it this weekend. I'm really disappointed in Asus's response to this problem (whether I have it or not)... got a private message saying they can't reproduce at HQ even though the US office has, so its basically not being looked at right now until they get some exactly reproducible steps.

Can anyone, I mean anyone, trigger the BSOD in exactly the same part of whatever game they play? Doing the same thing repeatedly? Seems thats the only way Asus HQ will look at this issue again.

 

Today's BSOD in COD4: I launched the game in multiplayer hosting a lan game. No wireless or eth connection. Entered game left it alone and within 30 minutes it BSOD'd

 

If this is true, and they're pretty much saying "tough cookies" then that is quite unacceptable. This is making me think twice about buying ASUS products in the future. At least Dell would be at least TRYING to figure this issue out....

 

Hey there all... gotta add my BSOD woes along with this thread. I don't play COD, WoW, Batman AA, etc., but I do play Dungeons & Dragons Online. It's the only game I have loaded into my laptop. I have no other software loaded either except for everything that came with this system. I purchased this laptop almost 2 weeks ago and I have had 2-3 BSODs per day while playing DDO. The crashes do not happen any other time. I was ready to take this system back tomorrow, but after reading this whole thread, I'll hold off just a little longer for a fix from ASUS.

The BSOD I got BTW was also a 124 error. My system is the G51J as well.

 

Yeah, I've been thinking the same thing. The M15x is defective too (GPU throttles when the CPU is loaded)...and it's super frustrating but at least a Dell guy is on here talking about it (although so far just defending it...though I think it's going to be harder to do that now that more and more people are showing examples of it).

 

62 pages of mixed infos all over .. gl finding the cause like this.
0 bsod here playing all my games.
Asus not going to pay ppl to play 2h games to get to a bsod that gets them nowhere.
Have to get the problem displaying in a testing util.
Usually game crashes/bsod not the job of the pc maker but the game programmers

 

hopefully, but most likely not
damn. I'm seriously considering returning my laptop. Any suggestions about returning this laptop? ASUS! What the hell are you guys doing....

 

My cousin and I both got our G51J's today. I haven't installed any games yet, but he's installed and played Heroes of Newerth for a couple hours. He also left the game running over night and there was no BSOD when he woke up. I've had the OS running for a few hours now, creating the recovery disks, changing settings and getting rid of the Creative drivers. So far no crashes, freezes or BSOD. I'll update when I've tried a few games.

 

are the creative drivers the 'creative mediasource5'?

 

Yes and all the other creative software too like volume controlls ..


ps.: 1 seagate 500gb hdd went fully dead , other one lost mbr-s and data .. running recovery on it, and backing up the other 3 seagate atm.
Bought them same time .. they craping out same time .. I'm pissed atm

 

anyone want to go on a device-disabling frenzy? just to rule out drivers.

 

OK, so I hope we have T-shirts to this club, becuz now I am in it. I ordered my G51J from amazon the day they were released and have used it a TON with video software, Office, and school work (Graduate degree) running Win7 64. I also use dragon naturally speaking 10.1 and have never had a freeze or even a hiccup with this machine. Machine is stock.

Finally get a break from school and I get MW2 and bam! BSOD (124 error) left and right when playing. I do not have the creative sound software installed. Only the newest updates from ASUS site with firmware 204 updated yesterday. No help.

I have been following this thread, but it seems to have stopped as well.

http://vip.asus.com/forum/view.aspx...0736296&board_id=3&model=G51J&page=1&count=21

Last night, I played MW2 SP for 1 1/2 hours with no issues. Left it paused for 1 hour (just for giggles) and it was fine. Played another 30 minutes on SP. No issues. Switched to MP and could not even finish an entire round before it BSOD'd about 6 times. in a row. Switched back to SP and it did it about 4 more times, then was stable for another hour and then BSOD.

I must tell you, I am beyond disappointed and aggravated with this! There seems to be no rhyme or reason.

 

That's not the case here. There's a flaw with the system.

 

jhmariscal: That other thread you posted a link to is talking about a completely different issue. This thread is about blue screen of death stops (that you are now experiencing) and the other one was about freezing (which the Creative software was causing for a lot of people).

Just wanted to clarify that they are not the same problem: there are two separate problems with this machine out of box (for most).

 

Everyone who has the BSOD issue:

send off an email to Jarred Walton ([email protected]) with a description of your issue, a mention of the over 30 people with the same problem reported here and a link to this thread. Ask him to update their review with mention of this problem.

Without some mainstream tech press, Asus HQ is not going to take this issue seriously (or at least, urgently). Its OUR responsibility to make that happen. Or not... If you're not proactive it doesn't matter much to you, clearly. No one seems to post their logs here either so I wonder how serious anyone here *actually* takes this problem.

Maybe some of you really do want it fixed though...

 

i'm sure he meant this thread: http://vip.asus.com/forum/view.aspx...&board_id=3&model=G51J&page=1&SLanguage=en-us.

http://www.tomshardware.com/reviews/g51j-core-i7,2471.html, http://www.notebookreview.com/default.asp?newsID=5315&review=asus+g51j and http://hothardware.com/Articles/Asus-G51j-Gaming-Notebook-Review/ would also need an update.

i only have access to a desktop some of the time, and iphone safari is harder than it seems.

everyone who joined in here recently and didn't bother to read the rest of thread (no surprise, it's mostly spam), post your dxdiag and everest hardware report.

posting a review on e-tailor sites linking to these threads will also help get it out there.

 

I said I wouldn't post here again but I went directly and talked to ASUS's technical laptop support( http://livesupport.asus.com/livesupport.html ) and I thought it might interest all yall asses:

And for anyone wondering, I was banned for contesting the moderator's warning not very nicely with a PM. I felt insulted for getting warned for insulting people and bypassing the filter while I did not.

 

Lol, well thanks for the update, gives us some partial closure.

 

another month, maybe more

i've sent my requests out, hoping others do the same.

 

For anyone trying to poke feelings of feeling offended by the words I used up there. I didn't use them to insult someone. I did say however earlier that I was disappointed in the moderation of this forum and would contact ASUS directly, so I did.

Sometimes you need to explain

 

No worries, I actually laughed, but bolded it to indicate so.

 

has people with new batch of the g51j ( one with 204 already installed) had Bsod yet?

I played hawks, ava, cod 5, sun online, nfs pro street and stil no bsod!

 

Hmm...so is Nvidia working on a new driver? Or ASUS on a new BIOS?

Kind of funny if it ends up being an Nvidia issue, what with it being "the way it's meant to be played," and all

 

How could it be an Nvidia issue? It's specific to this laptop, not this GPU.

 

While I haven't experienced the BSOD issue, I have experienced shutdowns while gaming (where the laptop simply shuts itself off). This did not happen with load testing software, just randomly in games, and further testing showed it does not appear to be a heat issue.

Using the game Deadspace I found it interesting that when Vsync was enabled I never saw this shutdown, but with it turned off, I would randomly get the shutdown.

Further testing with using an external monitor or not and playing with the NVidia drivers and the Single or Multi-Monitor performance modes seemed to indicate a possible issue with the NV chip kicking into a high performance mode when multiple monitors were enabled. This behavior was also different based on whether the laptop was opened or closed while my external monitor was attached (and while I believe this has to do with the lid-closed preferences and the nvidia driver, I haven't completed testing to draw a conclusion)

I have not had time to complete my testing, so have not posted these results, but it would seem to correspond to the above post with Asus response regarding nvidia drivers.

-To those having BSOD's I would suggest testing various driver settings in the 3d control applet of the Nvidia control panel. Some here have suggested Anti Aliasing causes more frequent BSOD in some games, my experience has shown that by enabling vsync in Deadspace, I avoid my shutdown issues. (This nvidia driver explanation, however, does not seem to be able to explain why multiplayer sessions have more problems in some games than single player in some games).

-Finally, the Creative drivers *do* cause lockups of Windows, and I uninstalled those and the HD Audio drivers completely, and then reinstalled just the HD Audio drivers and have had no further Windows locks. (The creative software is just an "enhancement" layer anyways, and doesn't add much if any benefit to sound quality)

I hope my experiences help some of you find further specifics about this issue, and possible workarounds until Asus and Nvidia resolve this issue.

 

shutting down sounds more like a temperature issue rather than a crash. check with HWmonitor/GPU-Z while playing.

 

Have to ignore a few posts they don't even own this notebook just spreading misinformation .. as spammers

 

I have, and I apologize, that testing was performed and posted before. My temperatures while playing games have been logged, and are actually lower than what I get with specific stress testing software like furmark. I can reach 100 degrees on the graphics chip using furmark and not see a shutdown. While gaming the temp doesn't pass 95 and is normally about 92 and shuts down.

 

Those temps are still on the high end (even for this laptop). Did this problem occur recently or when you got the laptop?

 

I've only had the laptop for 2 weeks, and has happened as soon as I installed and played my first game C&C Red Alert 3. I agree the temps are high, but do not believe this is temp related. This only happens in games, not in any other productivity software, watching movies, or DVD's or in Sony Acid. Nor does it happen while running stress testing software, where I get even higher temps than gaming. It seems specific to games, which would again point to potential for a driver issue. Below are the temps from my prior post using RealTemp software while playing C&C3. . .and you can see when that shutdown happened, the temps were running within specs:

DATE . . .TIME . . . . .MHz . C0 C1 C2 C3 NV LOAD%
12/07/09 20:14:30 2133.35 59 59 62 58 91 18.1
12/07/09 20:14:35 2146.68 59 60 62 58 91 17.6
12/07/09 20:14:40 2240.01 59 58 60 58 91 18.3
12/07/09 20:14:45 2173.35 60 59 60 59 91 18.4
12/07/09 20:14:50 1960.01 59 60 62 60 91 21.8
12/07/09 20:14:55 1813.34 61 60 64 59 92 29.6
12/07/09 20:15:00 1853.34 59 62 62 60 91 33.1
12/07/09 20:15:05 1973.34 59 61 61 59 91 26.6
12/07/09 20:15:10 2053.34 58 60 61 59 92 21.1
12/07/09 20:15:15 2120.01 59 61 61 59 92 19.0
12/07/09 20:15:20 2026.68 59 62 61 59 92 22.5
12/07/09 20:15:25 2000.01 60 58 62 59 92 21.4
12/07/09 20:15:30 2120.01 61 59 62 59 92 17.7
12/07/09 20:15:35 2066.68 59 60 62 58 92 20.7
12/07/09 20:15:40 2106.68 58 59 61 59 92 17.2
12/07/09 20:15:45 2253.34 59 59 65 59 92 17.0
12/07/09 20:15:50 2186.68 60 61 61 58 92 17.4
12/07/09 20:15:55 2146.68 59 59 61 58 92 17.3
12/07/09 20:16:00 2093.34 59 59 61 58 92 16.9

(Ultimately I'm not sure, and it's a strange issue. I just wanted to post my experiences and testing thus far in case it helps someone else who also uses an external monitor to find a possible cause/workaround). It's possible the issue I'm seeing is in no way related to your BSOD's, but I suspect they are similar cause, just different result.

 

It also could be 120W adapter is not sufficient, I'll send a 150W adapter to Ryzeki maybe he can test for us.

 

If you use ups you can monitor the W the notebook pulls.
So you can see if it tops out or not.

 

Because I OBVIOUSLY don't own this laptop and OBVIOUSLY didn't enter my G51J Serial Number to speak with ASUS' tech support because I don't own it, RIGHT?

Because this OBVIOUSLY isn't a G51J I'm owning and that I paid 1650 Canadian bucks plus taxes for:

http://img694.imageshack.us/img694/5214/p7080072.jpg
http://img687.imageshack.us/img687/545/p7080073.jpg
http://img121.imageshack.us/img121/1624/p7080074.jpg
http://img64.imageshack.us/img64/6972/p7080075.jpg

EDIT: Sorry for snapping but I think everyone with this laptop here have a reason to be angry, we paid for something and it crashes when it does what it's supposed to do.

I think it's a motherboard conflict with the video card, thus the PCI error while playing game. Testing the 150W adapter might be a good idea as said above but I doubt it's going to work, they tested it before sending it out and this BSOD is rather rare(In occurence). I doubt it's a wattage error considering the conditions needed for this error to happen and the benchmarks that were done on it that are way more demanding than any game you can play.

My G51J had 204 installed on it when I got it(When I tried to install BIOS 204, it said it was already installed). And it still occasionally gets BSOD about one-two time a week(The same error than everyone). I got a BSOD in TF2 yesterday. Counting up to 3 BSODs since the end of november.

EDIT: I also had to reseat the RAM since one bar was loose.

 

OK There.........

Dude I've yet to see a constructive post from you, and please stop with the " " , you use it so much I'm starting to think its being substituted for punctuation.

 

I didn't see from you either
Guess not going to go over 10000-s of useless pages to find 1 useful.
I read whatever I want and write whatever I feel like, this is the internet not usa

Just watching over the topic if I ever run in to bsod know what is the problem.
No bsod til now.

There was 0 clue pointing to nvidia til someone try to blame it on them ...
And lol Sefam .. none of my comments were about you

ps.: already wrote a comment that there should be a different topic with only raw data where ppl get bsod/crash without discussion, and keep this a bla bla.

ps.: 2h ingame and bsod then .. look to parts that don't run hot from the start but getting heated up with time but they usually run cold ..

ps.3.:just lost 10 years of mp3 collection thanks to seagate .. 2 hdd craping out and 3 on the way to there, so guess how #% I am.

ps.4: I had asus a2k notebook with x64 compatible cpu .. asus never releases bios that would have supported x64 win .. finally the display broke down due material failure .. still wasn't that pisses to asus as a few ppl here because random bsod

 

Sorry then.

And as I said, my G51J already had the 204 BIOS on it, so I suppose my laptop is not from the first batch. Yet it occasionally get the same BSOD than you guys.

 

This has always seemed to be a low level problem, so here is some stuff for anyone else who wants to dig.

There are a number of potential problems in the DSDT:

Code:

$ iasl -tc dsdt.dsl

Intel ACPI Component Architecture
ASL Optimizing Compiler version 20090521 [Jun 14 2009]
Copyright (C) 2000 - 2009 Intel Corporation
Supports ACPI Specification Revision 3.0a

dsdt.dsl 13831:         Method (KPTS, 1, NotSerialized)
Warning  1087 -                    ^ Not all control paths return a value (KPTS)

dsdt.dsl 13847:         Method (KWAK, 1, NotSerialized)
Warning  1087 -                    ^ Not all control paths return a value (KWAK)

dsdt.dsl 13880:         Method (_Q0C, 0, NotSerialized)
Warning  1087 -                    ^ Not all control paths return a value (_Q0C)

dsdt.dsl 13909:         Method (_Q0D, 0, NotSerialized)
Warning  1087 -                    ^ Not all control paths return a value (_Q0D)

dsdt.dsl 16623:         Method (MF42, 4, NotSerialized)
Warning  1087 -                    ^ Not all control paths return a value (MF42)

dsdt.dsl 17637:                     And (CTRL, 0x1E)
Warning  1105 -                             ^ Result is not used, operator has no effect

dsdt.dsl 18059:             Acquire (MUTE, 0x03E8)
Warning  1104 -                                 ^ Possible operator timeout is ignored

dsdt.dsl 18073:             Acquire (MUTE, 0x03E8)
Warning  1104 -                                 ^ Possible operator timeout is ignored

dsdt.dsl 18088:             Acquire (MUTE, 0x03E8)
Warning  1104 -                                 ^ Possible operator timeout is ignored

dsdt.dsl 18103:             Acquire (MUTE, 0x0FFF)
Warning  1104 -                                 ^ Possible operator timeout is ignored

dsdt.dsl 18117:             Acquire (MUTE, 0x03E8)
Warning  1104 -                                 ^ Possible operator timeout is ignored

dsdt.dsl 18132:             Acquire (MUTE, 0x03E8)
Warning  1104 -                                 ^ Possible operator timeout is ignored

dsdt.dsl 18147:             Acquire (MUTE, 0x03E8)
Warning  1104 -                                 ^ Possible operator timeout is ignored

ASL Input:  dsdt.dsl - 18619 lines, 524548 bytes, 7511 keywords
AML Output: dsdt.aml - 63003 bytes, 1897 named objects, 5614 executable opcodes

Compilation complete. 0 Errors, 13 Warnings, 0 Remarks, 2603 Optimizations

dmidecode says the x16 slot is out of spec, not sure if this is true:

Code:

Handle 0x0019, DMI type 9, 17 bytes
System Slot Information
	Designation: J5C1
	Type: x16 <OUT OF SPEC>
	Current Usage: In Use
	Length: Long
	Characteristics:
		3.3 V is provided
		Opening is shared
		PME signal is supported

Does anyone know the EC chip used in the G51J? I don't know of an existing teardown or disassembly and I'm reluctant to rip it apart myself to read the chip.

A problem somewhere between the EC and the BIOS would seem to at least be possible.

 

compress and attach the disassembled DSDT, i need something to do in my spare time (being down a laptop). as for the EC error, xp shows the same as reported on page 2/post 12, which would make sense with all those MUTEs.

 

k, here 'tis:

http://allurgroceries.com/g51ja1dsdt.zip

Edit: HPET write failures?!

Code:

Dec 15 19:50:25 g51j kernel: [    1.776712] rtc0: alarms up to one year, y3k, 242 bytes nvram, hpet irqs
Dec 15 19:50:25 g51j kernel: [    3.029128] WARNING: at arch/x86/kernel/hpet.c:390 hpet_next_event+0x4f/0x72()
Dec 15 19:50:25 g51j kernel: [    3.032352]  [<ffffffff810256bc>] ? hpet_next_event+0x4f/0x72

 

thanks.
"You must spread some Reputation around before giving it to ALLurGroceries again."
i tried.

kmsg from the default ubuntu 9.10 kernel > http://forum.notebookreview.com/showthread.php?p=5517801#post5517801
no event timer errors there.


edit: the stuttering in CoD4 on joining a MP map seems to be related to the BSoD issue. i copied over the setup 1:1 (Steam and punkbuster) to my temporary crapsicle desktop and there is NO stuttering.

 

Yeh it's the first time I've seen it, I'm on 2.6.32.1 right now, just about to build .33-rc1, you were on .31-something it looks like. I did find this:
http://groups.google.com/group/linux.kernel/browse_thread/thread/775e786c0f2ef5be/c9ecd9827fffb39d?lnk=raot

Looks like it's related to turbo mode, so I know that isn't directly relevant to the BSoD (since ppl get it without turbo on).

Oh yes I get that stutter too, sometimes just in the menu. Although it seems to be directly related to HDD activity. Once that clears up it doesn't stutter at all for me.

 

never happened on our old G50s, and those were 5400 drives. it clears up after a minute or two, and sometimes comes back in the middle of a round (in which case i find a corner to sit in and get a drink).

ive tried on both win7 and xp on the desktop, nothing.

i take it you compiled cpufreqd into the kernel instead of a module? that could explain why.

 

Neh, it's a module. But it's in the initramfs. AFAIK it's not a real problem after reading that thread I linked to above. I'm looking at everything I can though, since this is starting to get aggravating having to read this thread every day.

Edit: Also, has anyone had problems with an external USB keyboard in CODMW2? Sometimes it will die on me and I have to hold ESC for a massively long time... and the one time I got the BSOD it happened about 10 seconds after that happened.

 

installing XP with only SATA/LAN/Video/CoD/whatever's required on its own 30GB partition will take quicker than reading through this thread alone. it'll even run a solid 5-10% quicker

that was the only way i found CoD to be stable, with the exception of more frequent crashes (one every 5-10 hours, no more than 1 per day).