G51j Blue screen of death problems

Ok I think maybe I'm retarded because I have no idea where this list is, which one you're referring to, or where to find this driver in the first place. Can someone please link directly to the SATA driver? I seriously have no idea where this thing is.

 

from the guide:

instead of selecting ICH9M-E/M, you select PCHM 6-port

 

Ok I didn't see that part. Thanks Thalanix!

 

Hey all, I just did a new install went out bought a copy of win 7 ult 64, installed the drivers from the web site. haven't tested yet will do that tonight and let you guys know, I'm crossing my fingers and hopping for the best.

on a separate note while reading around (google) some people were saying that it could be a creative driver and they say that creative software/drivers shouldn't be on the machine sine there's no hardware there to begin with. My question is if that's the case what is the "Creative Audigy HD 3D Gaming Audio" listed under audio on the asus g51j product page? anyone know if that is a chip on the M/B or just software?

 

Well mine came back from last RMA with a new video card and it has BSOD'd again since then in both wired and wireless ethernet connections, COD4 has even done it hosting with only me in the room.

I have also gotten multiple lock ups in fallout 3 that do not blue screen where I have to kill it in task manager ( I may try removing the creative drivers.).

 

Well, you should definitely remove the creative drivers, but Fallout 3 locks up because you are using a quad core processor and Fallout 3 is known to have many issues with that.

Open up the fallout.ini file in: My Documents\My Games\Fallout3

"Find the line:

bUseThreadedAI=0

change it to:

bUseThreadedAI=1

Add another line after it and insert:

iNumHWThreads=2

This will limit the game to 2 cores and prevent the engine bug from causing the game to freeze."

Those instructions are quoted directly from this link,

"http://www.pdsys.org/blog/post/2009/02/07/Fallout-3-VideoDisplay-Freezes-sound-keeps-going.aspx"

After doing that my fallout 3 stopped freezing.

I never bothered playing COD4 so I couldnt tell you where to start troubleshooting.

 

I totally missed your reply here, but when you did your clean install before the RMA, did you use the ASUS' win 7 disc or did you have a retail Win 7 disc handy?

 

first with retail, sata shoul be wifi (idk how i mixed those up, it was one of the unidentified devices) + inf update + 195.62. nothing else installed besides steam and CoD.

then i gave it a go using the recovery, same thing.

 

Ah, that's lame, I was expecting you just tried the recovery disc and didn't try retail yet (that would open up a door of opportunity that its the ASUS' Win7 causing the problem)

But here's the problem I've been thinking, if it is a BIOS problem causing the BSOD for most users, it should be affecting all users, not just a selective bunch. And as Ryzeki pointed out on his review page, he's probably one of the first G51J users, and he hasn't gotten a BSOD even on Borderlands.

Defective batch? Maybe, but I would like to see this get resolved for everyone who has this problem so it can put my mind at ease whenever I load up Borderlands and hoping I don't get the same error code...

 

ok people I tried it with a clean install retail version and only the standard drivers from the asus driver section. Played CoD:MW2 multiplayer for 1:30 minutes, sweet !
But 1 hour and 30 minutes after playing none stop I get a bsod !
thing is this wasn't the same bsod i was getting before! before it was [I'm playing "just got iced" bam cut to bsod], this one was [I'm running "GRRRRRRRRRRRRR" weird sound bsod "with sound"]. windows restarts no dump file no windows has recovered from an error ? what the?
I don't know what happened? I know I played for 1:30 minutes better than 30 minutes!
I think I'm going to try and pull the Realtek audio driver from windows update catalog and give that a try!

 

Can I just say how totally sad this all is? The G51j and Dell's M15x are the two notebooks that best fit me...and one isn't stable, and the other clocks it's GPU down whenever the CPU is at full load. Totally frustrating

I didn't see this addressed yet. Yes, the screen is TN-all or virtually all notebook screens are (as are an increasing number of monitors, unfortunately-including all 22" monitors to my knowledge). There's still a huge range of quality even within a particular type of display.

And no, you can't really replace notebook screens like that. There probably wouldn't be anything to replace it with anyway.

 

got it back from asus, and they said there was no problem. HWmonitor and dmesg CLEARLY show 0c on THRM. prime95 gets the CPU up to 96c.

do i have to shoot the BBB an email (and how would i go about that)?

 

Has anyone try test the game with just one stick of RAM at a time? it could be bad RAM.

 

We are adding the creative drivers as possible source of conflict.

We have tried running units that have come back for this issue with multiple sets of RAM, and not able to replicate issue.

Unfortunately, in order for us to "replicate" issue, we would need to have a finite set of steps, our HQ have processed our reports on their end and are not able to duplicate the reports and findings submitted to them.

We have requested a few users to forward the logs to an internal Asus email account. Hopefully, the dump files would have information needed to resolve this long standing issue.

We would like to thank all users and contributors patiently waiting and trying solutions and work around.

 

It seems pretty clear that Asus HQ hasn't actually done what causes the BSOD on their end with the returned units they've supposedly tested: run either Borderlands or CoD: MW2 in *MULTIPLAYER* mode for four hours. Having so many people report *the exact same issue* in this thread makes it uneqivical: do the above with one of their machines and you should get the issue. There's too many people its happend to to be non-repeatable.

 

C.T. told me a week ago they were able to duplicated the problem and already sent the unit to Taiwan HQ for evaluation.

Ryzeki has two G51J-A1 and he is trying to swap RAMs with different combination and it seem turn out to be the RAM, he is still testing it right now and will post his result soon.

 

I am currently still testing. My unit (A) does not BSOD right now, and I aquired a G51J that does have BSOD (B).

I swapped my RAM modules to B, and put B's modules on mine (A). I used my machine with B RAM and tested Borderlands, and got a BSOD quite fast. B unit worked for about 30mins with my memory modules.

Second test began with trying one module at a time, with only one RAM slot occupied testing each slot independently and each RAM module independently.

Currently, the BSOD unit (B) is stable with only one RAM module, using the lower slot. We will continue playing with the game on multiplayer and test how long it lasts. My unit, A, equipped with my original RAM is not BSODing anymore.

IT could be an issue not only of perhaps RAM, but the RAM slots. If I can test for several hours with 2GB of RAM on the lower slots succesfully, I will post again with the results.

 

I didn't read all the pages, this may already be suggested... did anyone have BSOD with stability benchmark test like in Furmark. Try to find any demanding application that would make a BSOD requiring as less time as possible to crash. Debugging drivers with a game that requires couple of hours of multiplayer gameplay to 'BSOD the hardware is not a good idea, most of the demanding games usually don't run when they detect a debugger or even if they do, it would a pain in the to debug. In your best interest is to make the developers job as easy as possible

 

How about Folding @ Home? Anyone Fold using the SMP and GPU clients? That usually turns up issues.

(EDIT: Of course try to return the work units so the science gets done!)

 

I hate to inform that after a long while of testing, just right now... we had a BSOD again!

It lasted quite a bit but it seems the issue persist. My machine still seems to be BSOD free though.

I wonder what is causing the problem??

 

a little confused on the last 2, so correct me if i'm wrong:
RAM A in machine A (originally without BSOD) -> no BSOD
RAM B in machine B (originally with) -> BSOD
RAM A in machine B -> BSOD
RAM B in machine A -> BSOD?

your RAM slot guess might be right.

furmark (stability, bench, xtreme) and prime95 (blend) work without issue.

 

Yes, you got it right. I tried all the combinations and it still got BSOD. Though when Machine B used RAM A in first slot, it took much longer to get BSOD, like 2 hours. The rest of combinations always got Machine B a rather quick BSOD within 30minutes.

It could also be the RAM slot AND the RAM itself. Considering I got BSOD with the RAM too, and quickly too, like I fired up the game and as soon as I loaded the game BAM BSOD. The single stick test did work for machine A for a long while and didn't BSOD.

 

Well people, I got bad news well, at least bad news for me lol.

Got my first BSOD with borderlands while on a multiplayer session. Oh well, I guess that means this problem is a default issue with the G51J?

That, or my friend's RAM cursed my G51J

Oh well.... not much to do about it for now, let's hope Asus gets a fix soon.

 

Have you played Borderlands on multiplayer before or is this the first time you go online in that game?

 

I don't understand why Asus doesn't just keep the laptops that are being sent in with the issue, with the logs, and send users back a new one so they have test units. My laptop is currently waiting at Purolator right now, I'm strongly considering returning to sender and getting my money back. My cousin received his today and so far no BSOD but he also hasn't played a single game yet.

 

At least the worst thing you folks have had is a simple BSOD. Today I had to refotmat and reinstall everything all over again (3ds Max, AutoCAD, Adobe Collection, Microsoft Office, games, and so much more) after that freeze that destoryed my Windows installation. Hopefully I don’t have to go through that again. I have yet to play a game with this fresh installation, so hopefully no BSOD.

 

only once eh. i did that three times (stock + RTM install + recovery install) to see if the BSOD was win7-related. then again on XP. got it back from the RMA and they didn't replace the motherboard/fix the sensor, but i installed some stuff anyway. by the end of the week it's going back once more, so that guarantees me another one or two complete reinstalls.

and that's assuming they do the repair properly this time.

at this point, any theory is a good theory. could be a bad batch, bad RAM, bad slots, bad memory controller, bad BIOS, bad driver, maybe even just bad win7.

@fuyuki, do some more New Haven / The Descent farming. you know you want to.
@MichaelKW, any way to get Borderlands (perhaps a friend)?
it seems to be the staple game that can affect everyone.

 

Sucks to be you.. Just kiddin.
At least I'm not the only one who's been through the terrible task. Now hers the big question; did you have as much as 135GB of files + installation to set-up too (on C Drive)?

 

CoD, CS, TF2, GW, Borderlands, SC, WC3, office, msvs, Photoshop + the usual set of small stuff. of all those, moving profiles is by far the most mind-numbing

combined reinstall time would be close enough to par.

 

Sorry Asus CC, clean install was without Creative drivers, just the audio drivers that were included on the g51j download page. (though I don't know if the creative drivers are already in that!)

I'm confused wouldn't faulty RAM/RAM slot cause problems across all applications not just CoD:MW2 multiplayer. I mean I played the whole game through in single player mode just fine. Does RAM behave differently when you’re playing online then when you’re playing solo?

by the way thanks for running the RAM test!

 

running memtest for kicks, no issues yet.
edit: and no errors at all.

in theory it shouldn't. in practice, you never know.

 

What did you use to run memtest?

 

In theory yeah but I also had an oldish (last year) HP laptop that ran great with 4GB of random brand RAM, but a certain application crashed it. Changing the RAM (it was a single stick 4GB ram test) to the other slot and the problem was fixed.

Who knows? The good thing for now is that this is the only game I have had problems with, the other games I am currently playing are fine so I am not really that bothered yet heh

I had played before, but never over an hour or so, and during those times I hadn't experienced the BSOD.

After testing the machines, we wanted to play a bit of borderlands on our desktops but I used my laptop so for me it was the first time to get it today.

In single player there are no problems. No other game so far has given me a BSOD and I hope it stays that way! *knocks on wood*

 

the one that ships with ubuntu 9.10, default settings.

 

anyone run Memtest86+?

 

If it's Win7 memory test at boot and it says there is nothing wrong with your RAM then there is nothing wrong with your RAM. Which isn't to say that Asus didn't muck something up that will cause memory errors anyway...

With that said, I have 8GB of 1333 RAM and have only had blue screens involving netio when I used jumbo frames. This is what mine looks like:

2 x 4GB G.Skill PC3 10600
Intel X25-M 80GB SSD
Clean install of Win7 Ult with Windows Updates drivers for the most part as they are newer, and the ATK drivers from Asus' web site. I'm also using the 195.62 WHQL drivers from Nvidia.

Without jumbo frames it runs great.

 

that would be the one, 2.11. 100% and 0 errors.

 

I’d really like to believe that but if you look at this link
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

they clearly say

“QUOTE from the site”
Tip
If you suspect memory issues, then you may also want to consider using and running Memtest86+ at boot. Memtest86+ is a comprehensive stand-alone memory diagnostic program that you boot from at startup to test your RAM. You can download a ISO file to burn to DVD to boot with, or a floppy disk package installable from Windows to a USB flash drive or floppy disk to boot with

So I was just wondering if anyone ran the test with memtest86+.

opps work really delays my responses , thanx thalanix

 

If you want to install another memory tester from a non-MS or OEM site that's up to you. Good luck with that.

With that said, please don't. We have enough machines in the world infected with this that and the other. If the Win7 memory test at boot says your memory is OK, then it is. No question. You're done.

The site you linked to isn't an Msft site, so I have no idea why you would trust anything from it... I guess people can be talked into buying anything...

Edit: for those that do not know how to use the built in memory test:

Restart your computer.
Press F8 frequently during the boot sequence
From the advanced boot options screen press esc
At the Windows Boot Manager screen hit tab to the Tools section then press enter to start the Memory Diagnostics.

 

ummm memtest86+ is freeware. and I did run Windows memory diagnostic and it returned no errors, but honestly I'm not going to take the word MS gives me hand over fist either.
I know I'm not the only one here doing everything imaginable to try and fix their machine. so if some off the things we're doing starts becoming un-orthodox or odd to some, well that's just the PC world for you. Let’s just hope for all our sakes that someone here or at Asus can figure out what the problem is!

 

A) The site you linked to wasn't the memtest site. You linked to a site full of ads.

B) You run an MS OS but you don't trust their memory test to be correct?

C) my head hurts...

 

A) sorry i'm at work and wasn't able to get to memtest86+ quick enough proper link is
http://www.memtest.org/

B) Yup, I do run ubuntu on some of my pcs but that's another matter, also I'm no real fan of apple pcs cause of their hardware lag ! so to answer your question if you have two OSs but only one runs on the newer hardware, what option do you have?

C) mine too but it's cause I'm at work

 

I too am having a BSOD issue with my brand new ASUS G51J-A1 laptop. For me its with Resident Evil 5. I get a BSOD about 30 minutes into gameplay fairly consistently. Same error code as everyone else - 124. I've tried installing updates, changing drivers, setting it to Turbo Mode, disabling Turbo Mode... no dice. I haven't gone to the extreme of reinstalling the OS but it sounds like others have tried that without success anyway.

A fix on this would be really appreciated.

 

Have you tried:
- playing singleplayer/multiplayer (some find the crashes in some games occur only in MP)
- disabling LAN adapter in devmgmt.msc (allegations the PCIe LAN card is at fault)
- playing on different video settings (allegations that AF & certain other graphical settings invoke the BSODS) - try min first, if that works that points to a certain type of graphic effect feature (driver...?)
- playing on different audio settings (is there a "Hardware acceleration" slider in Win7 like there is in XP which setting to "None" is a sound troubleshooting step)
- monitoring temps (some still allege heat is an issue)

Many have said they've not had BSODs with a clean Win7 install, but I'm not sure they explicitly said they had BSODs to begin with while on the Asus Win7 bloatedcrapware disc.

------

Someone needs to start a new thread, with a post sorting stuff actually relevant to the thread title from all the random crap. What games, at what points/times, error codes, what updates/uninstalls/reinstalls. Bags not me as I don't have my G51J yet and have no experience with Win7 or a lot of the games mentioned.

 

This happened every time when I was doing single player.

I can try this, although since I wasn't playing multiplayer I suspect this won't help.

I'll try playing on the lowest settings and report back..

Did some google searching on it.. no luck. If there is an option to do so then it isn't in the same place as it was in XP.

I did some temperature checking. GPU never goes above 85 degrees, which is within tolerance from what I've read. I also am able to play other games which run just as hot (such as Left 4 Dead 2 and World of Warcraft) for many many hours without a BSOD. This appears to be specific to certain games. (Borderlands, CoD4, RE5...)

From what i've read on this thread, switching to XP seems to fix the BSOD problem for most - but I'd really rather not have to do that.

Not a bad idea.

 

Microsoft's new tester might be good, I don't know for sure, but Memtest has been around forever and isn't weird at all. I've never heard of anyone having any issues with it, or it failing to turn up bad RAM, etc. It's more thorough than typical built in RAM tests.

Heck, it found a minor flaw with some RAM that didn't fail completely for 5 years, and only caused about 1-2 crashes a year with heavy use.

 

Not sure if this is relavant but I switched from full screen to windowed mode while playing and have not recieved a BSOD 124 yet. I have had the game freeze up, become unresponsive and then the window goes completely white. This happens at different times one time after i left it running overnight.

 

Did Windows itself freeze as well?

 

No, just the game.

 

wow now i see this thread... I get my laptop next tuesday. If this is a "gaming" machine that plays no games... what's the point of getting this laptop?
you guys think this problem will solve quickly?