G51j Blue screen of death problems

it's there as well on the P5Q pro. could be with every Asus AMI BIOS, but i don't find that likely.
tuesday is also my last exam, so that + wine would be a double whammy (if it even runs).

to chime in to the other conversation, i had 0 problems with steam, source-based games, or games bought via steam.

 

By default if it senses AMI as the vendor it will do that... it's in the kernel since 2.6.27. You have to force it off and then use the test memory corruption option to debug.

Found some new stuff though.

Code:

Dec 20 13:52:41 g51j kernel: [    0.000000] ACPI Warning: 32/64 FACS address mismatch in FADT - two FACS tables! (20090903/tbfadt-369)
Dec 20 13:52:41 g51j kernel: [    0.000000] ACPI Warning: 32/64X FACS address mismatch in FADT - DF645F40/00000000DF648D40, using 32 (20090903/tbfadt-486)

So to summarize, there are problems in the DSDT, there are problems in the FADT... there are potential problems with the embedded controller... in a nutshell, it's sloppy.

 

I tried before with all the creative drivers still on and steam worked fine. Then I did a complete format and reinstall of Win 7 Ultimate without the creative drivers and still no problem

 

I'm not getting any BSOD's (desktop replacement, not much gaming), but I do see lots of this in the event log (under Applications and Services Logs->Microsoft->Windows->Diagnostics - performance):

The Desktop Window Manager is experiencing heavy resource contention.
Reason : Graphics subsystem resources are over-utilized.
Diagnosis : A consistent degradation in frame rate for the Desktop Window Manager was observed over a period of time.

And I just have a bunch of web pages open...

 

+ rep for Groceries since thalanix couldn't give it to him the other day. Nice to know at least someone is trying to figure the BSOD issue out...guess ASUS couldn't be bothered to do their jobs.

 

Christmas break! They're probably in lazy mode right now.

 

Thx for that.

This stuff is arcane, they probably don't have too many people who can do BIOS implementation. There are more bugs than man hours. I'm afraid I'm just scratching the surface, and this hardware is bleeding edge, so if I want to get any deeper I'm going to have to get into Intel whitepapers.

That and the AMI bios version is basically unknown, it's many generations newer than anything the BIOS modding community has become comfortable with. For example, the book I mentioned a page back is the only thing you'll find on the topic, and it's so old it talks about southbridges and northbridges...

Edit: I had an Idea for a poll but I deleted it because it's probably a crappy idea.

Edit 2: Looks like there is a new version of that book coming sometime... http://bioshacking.blogspot.com/2009/12/bios-disassembly-ninjutsu-uncovered-2nd.html

 

Yes I am! O.O Is this a known problem when connected to a display?

And for the record - I have my laptop lid closed - so it's not extended display... my Asus screen is off completely.

 

That was what my game issues were. At my office hooked up to my lcd the whole laptop shuts off every 10 minutes or so in game. With the laptop just sitting in my lap with no external display, I have no problems at all. I think I remember being able to be hooked up to the lcd as long as the laptop lid was open, but I can't check that until tomorrow at work.

Try the laptop without the external display. See if it fixes your issue too.

 

Thing is: how widespread is this problem, really? One of the reasons I finally settled on the G51J is the glowing reviews it's gotten from reviewers, and more importantly to me, users!

My other serious contenders were the xps studio 16, which has major issues of it's own ("throttlegate"), and the Envy 15, which is WAY more expensive, and has issues as well (and hasn't gotten very good reviews). I almostsettled for an xps studio 13, but it costs as much as this one, is only 2 Lbs lighter, and nowhere near as powerful. The Sager 8690(?) also looked good to me, but again, it's more expensive, and it's a two-inch thick pig.

So I look at this thread. It's gotten about 36000 views, and just over 700 posts (not all of which are from discreet users). But even if they were, that's less than 2% of the people that have bothered to look in here. Outside of this forum, I just can't find a whole lot about this problem. I know this is not a statistically sound analysis, but it's all I have to work with.

And then this thread.... BIOS, drivers, heat, power supply, mouse, bloatware, certain games.... Opinions are all over the place as to what's causing the problem. Asus says they're working with Nvidia to solve it, but nobody here seems to trust them. Some have fixed it. Most haven't.

So I don't know. I just keep going back to the fact that this problem doesn't seem widespread based on my anecdotal observations. The bummer, of course, is that if you're in that 2%, you're in a world of hurt. And as with any product, there's no telling who the poor saps are going to be.

Of course, I can always try it when it arrives, and if it's flawed, I can return it. I'd pay a restocking fee (maybe), but at least I'd cut my loss. In the meantime, I just can't find a suitable, comparable, somewhat portable substitute.

 

i never had shutdown issues while hooking up to an lcd (via hdmi). 3+ hours of CoD/nsmb, both on win7. lid open, but laptop screen off.

 

There are a number of threads on ASUS own VIP forums about this issue, this one is by far the largest though.

It's restricted to a few games, and even then it's not easily reproducible, it seems random.

Since there is SO VERY LITTLE real progress going on in this thread and with ASUS being minimally responsive, there's little left to do at this point. I'm digging for clues, but when it comes down to it, I'd have to be an ASUS employee or the 1337est BIOS h4x0r in the galaxy to find the problem.

If you don't play borderlands or CODMW2 it's probably not going to cause you problems.

The only reason I have windows installed is to play CODMW2...

 

I'm pretty sure I only had the problem with the laptop lid closed. WIll check tomorrow at work.

 

I don't play either of those, but it's not reassuring to know I may get a ticking time bomb if I ever wanted to. The fact that it seems so random is the real bummer. Hard to fix such an elusive problem. Thanks for your input, though!

I'll have to check out the asus forums. They don't come up in Google search.

 

To be honest, I wasn't even getting the BSOD until I started to help fixing it haha.

Only Borderlands for me though. No other game, from the dozens installed, has given me BSOD or problems when playing.

It is a bummer to have the issue, but I will just wait for a fix and try to help as I can.

 

Hey guys, its been a while since i came to this forum, anyways, the only problem i had with this laptop is the freezing ( the crap audio driver stuff) and the screen started to bother me, But only in dark seens ( the blacks acually look gray and its anoying but not too anoying. anyways everything else about this laptop is fine. really like it.

 

unless MW2 has dx10 features, XP would be the way to go if it's only for CoD.

unrelated, do i need an RMA number to drive it down to a service center or can i show them that the sensor is broken on the spot?

 

Hey guys me and my friends were looking for ways to fix BSOD on my G51J-A1 and this is what we did.
Installed the beta nvidia driver
Installed the new firmware version 204
And I think the most important one would be changing the power settings from Power4Gear to the regular Window's power option.
I did those 3 things and have never gotten BSOD after again!
Give it a try!

 

Yeah, I will do that if it never gets fixed.

I'm not sure, if you're close to a service center you can probably call them and see if you can just stop by, but I'd suspect you need an RMA anyway so that you don't have to pay for it.

My THRM sensor (and the rest) work perfectly, so it's not a design thing.

Edit:

Code:

Dec 20 17:00:17 g51j kernel: [11286.791145] ------------[ cut here ]------------
Dec 20 17:00:17 g51j kernel: [11286.791161] WARNING: at arch/x86/kernel/hpet.c:390 hpet_next_event+0x4f/0x72()
Dec 20 17:00:17 g51j kernel: [11286.791170] Hardware name: G60J
Dec 20 17:00:17 g51j kernel: [11286.791175] Modules linked in: nvidia(P) ipt_MASQUERADE iptable_nat nf_nat nf_conntrack_ipv4 nf_defrag_ipv4 xt_state nf_conntrack ipt_REJECT xt_tcpudp iptable_filter ip_tables x_tables ppdev lp parport sco bridge stp llc bnep rfcomm l2cap bluetooth ipv6 acpi_cpufreq cpufreq_userspace cpufreq_stats cpufreq_ondemand freq_table cpufreq_powersave cpufreq_conservative kvm_intel kvm binfmt_misc uinput fuse ext4 jbd2 crc16 sbp2 loop joydev snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep uvcvideo snd_pcm_oss arc4 snd_mixer_oss videodev v4l1_compat v4l2_compat_ioctl32 ecb snd_pcm snd_seq_dummy snd_seq_oss snd_seq_midi snd_rawmidi snd_seq_midi_event snd_seq snd_timer iwlagn snd_seq_device iwlcore i2c_i801 pcspkr psmouse snd serio_raw i2c_core atl1c mac80211 battery ac cfg80211 soundcore snd_page_alloc evdev rfkill asus_laptop processor ext3 jbd mbcache dm_mod sg sr_mod sd_mod cdrom ahci sdhci_pci sdhci libata video ohci1394 scsi_mod output mmc_core led_class ieee1394 ehci_hcd
Dec 20 17:00:17 g51j kernel: button thermal fan thermal_sys [last unloaded: nvidia]
Dec 20 17:00:17 g51j kernel: [11286.791456] Pid: 0, comm: swapper Tainted: P           2.6.32.2 #1
Dec 20 17:00:17 g51j kernel: [11286.791463] Call Trace:
Dec 20 17:00:17 g51j kernel: [11286.791477]  [<ffffffff81044e0c>] ? warn_slowpath_common+0x76/0x8c
Dec 20 17:00:17 g51j kernel: [11286.791488]  [<ffffffff81011f0a>] ? read_tsc+0x5/0x16
Dec 20 17:00:17 g51j kernel: [11286.791498]  [<ffffffff810256bc>] ? hpet_next_event+0x4f/0x72
Dec 20 17:00:17 g51j kernel: [11286.791509]  [<ffffffff81068674>] ? tick_dev_program_event+0x33/0x9e
Dec 20 17:00:17 g51j kernel: [11286.791520]  [<ffffffff81068162>] ? tick_broadcast_oneshot_control+0x9b/0xf6
Dec 20 17:00:17 g51j kernel: [11286.791530]  [<ffffffff81067b32>] ? tick_notify+0x1f7/0x352
Dec 20 17:00:17 g51j kernel: [11286.791540]  [<ffffffff81060cae>] ? notifier_call_chain+0x2e/0x5b
Dec 20 17:00:17 g51j kernel: [11286.791550]  [<ffffffff81067548>] ? clockevents_notify+0x2b/0x7b
Dec 20 17:00:17 g51j kernel: [11286.791568]  [<ffffffffa0143417>] ? acpi_idle_enter_bm+0x18f/0x316 [processor]
Dec 20 17:00:17 g51j kernel: [11286.791578]  [<ffffffff81031645>] ? nr_iowait_cpu+0xd/0x21
Dec 20 17:00:17 g51j kernel: [11286.791589]  [<ffffffff81230c4f>] ? cpuidle_idle_call+0x98/0x121
Dec 20 17:00:17 g51j kernel: [11286.791598]  [<ffffffff8100ae54>] ? cpu_idle+0x52/0xa3
Dec 20 17:00:17 g51j kernel: [11286.791605] ---[ end trace a1da0c5be4c4315c ]---

 

Could You please check if Call of Duty 5: World at War gives You BSOD? I'm talking about maxed out settings, 1920x1080, everything set to very high, without AA. I did the same - fresh Windows install and Bios Update (to 205) and unfortunately the issue still exists...this is the only game which causes me the BSOD so quickly. In Crysis I had 2 BSOD, but not so quickly.

 

Here is my list of games that BSOD to date.

COD 4 Multiplayer, this is the one that kills it the most. I can start a hosted game not connected to anything let it sit and it almost always BSOD in 30 minutes. Just sitting there. Even with graphics dialed down a bit.
Fallout 3 I have gotten 2 last one just this weekend.
Borderlands I get them intermittently, but not as consistent as COD4

My machine has been RMA's 2X and now has a new vid card. It also is running 204 bios. I'm not putting 205 on untill I see it listed on the site as for g51, or hear that it 100% fixes the issue.

My temps get into the 90's according to GPUz. They are highest in COD 4.

My friends are pushing me to get COD MW2, but I don't even want to try it with my performance on COD4. I may install and run it as a test on their account.

 

Have you tried it yet while disconnected from your external display? Could you?

Thanks,

Chris

 

Ok,

I am at my office and just tested Dragon Age again. With the external display hooked up via HDMI and the lid of the laptop closed, the game shut the whole laptop down within 15 minutes. It did this 3 different times this morning (every time I try it). I have played this game for hours on end over the weekend with no external display and did not have one shutdown.

There is a big problem with this laptop while an external display is connected with the lid of the laptop closed. I am now going to test it with the lid open and then with VGA to see if it still shuts down while connected to the LCD.

Chris

 

Personally I never close my laptop's lid, though it sounds like this problem is worse than just that :-/

 

Just drive there man, I'm assuming you live near the Markham service center? Its better than waiting

 

If I recall (though never tried) you can't close the lid when hooking up to an external monitor for this laptop.

 

You can, and I just did.

 

Also, the problem has more to do with being hooked to an ext. display than whether the lid is closed or not. i can reproduce the problem and the fix every time.

 

Hey guys, im new here and have been following this with you guys for a while though, ( Yes I took forever to register an account ) But anyways, I just bought the G51J and its getting shipped here to me in Iraq. I also purchased DA:O so if I have any issues with mine, I will be sure to post what happens and what I do, if anything, to fix it/remedy it.

 

I am not having the BSOD problem, but I am having the "external display random shutdown" problem. I have my laptop on a cooler with the internal display disabled and the lid closed. I have my LCD monitor connected via HDMI. The laptop won't shut down when browsing, listening to music, posting on this forum, etc...but when I'm gaming it shuts down after about 10-20 minutes. So seems like the HDMI external display ruins dreams....has anyone tested this with the laptop lid open?

 

Crackpot, I read back in this thread that it was a known issue to do anything with the LID Closed on this machine while hooked up to an external display. All signs point that it works just fine with lid open though.

 

Well I Bought a Intel SSD Intel 80GB X25-M G2 and did a fresh install of windows 7 with only power4gear latest video drivers, downloaded from nvidia, the ATK stuff and I still can't play res5 for more than 10 minutes without BSOD

 

I tested this extensively today but no one seems to want to believe my results! haha

I can report 4 facts:

1.With the lid open and connected to an ext. display it will not shut down.

2.With the lid closed and connected to an ext. display it WILL shut down in Counter Strike and Dragon Age within 10-15 minutes. Probably other games too.

3.With no external display connected, the laptop will NEVER shutdown at any point during gaming

4.External display, lid open or closed, the laptop will never shutdown if you are not gaming.

Chris

 

By the way,

I replaced the main HDD with an INtel X25G2 80gb. Fresh format and install. Nvidia drivers from nvidia site, only necessary Asus software.

Chris

 

can anybody tell me the "necessary" Asus softwares and useless asus softwares?

 

Too busy to link to it, but if you look in the first post of the "optimizing the G51 thread," there's a link to another thread that explains the bloatware.

 

Kim,

Asus ControlDeck, NBProbe, Chipset inf, Sound, VirtualCam for the webcam, Bios update to 204. Those are the only things I find essential. I also added FancyStart, LifeFrame, and Data Security because I wanted them. But they are by no means necessary.

Chris

 

nothing on the disc is "necessary". chipset/wifi should be updated to latest from intel regardless, realtek sound is already there (unless you mean creative, in which case you should steer clear), and the rest you install as you see fit.

it's not the drive there (apx an hour from mississauga), it's the 401/QEW traffic on the way back that kills me if they refuse, it would suck. so just making sure.

 

Oh eww, yeah I commute between Markham and Mississauga for work every day, I know the pain of driving back and forth =/

Edit: Anyways to answer your previous question, yeah just bring the RMA number just in case. I brought a printout of the RMA email when I picked up my old G50 even though the guy recognized me and didn't ask for it. Better be safe than sorry!

 

Trust me, I believe you. I've ran all the same tests - and produced all the same results.
1) Connected to external Monitor via HDMI with LID CLOSED: Laptop shuts off ~10-15 minutes playing almost any game (UT3, CS:Source, TF2, Mass Effect, etc)
2) Connected to external Monitor via HDMI with LID OPEN: No shutdowns.
3) No external monitor: No shutdowns.

I just play with the lid open now, and I just black it out with FN+F7.

 

I've played DA: O and WoW for hours on end with maximum settings and 4x AA on both games and they run flawlessly. Hope that puts you at some ease.

 

when ppl r running borderlands when do they get the BSOD is it soon as they start it or after a certain amount of time?

 

hunter3160: When I run Borderlands, the BSOD comes in at variable times. Sometimes at 30 minutes in, sometimes at 5 minutes in, sometimes even around 3-4 hours in. It's aggravating to say the least.

 

I installed the beta Nvidia driver and switched from the Power4Gear to Windows balanced power setting, just to see if what you're suggesting holds any water. I restarted my computer, logged in and as soon as my desktop appeared, I got a BSOD. I have NEVER had a BSOD other than when I'm playing Borderlands. As a result, I switched back to my previous Nvidia driver (186.81) and everything seems to have returned to "normal".

 

Probably guwakjai can give clarification which version is the beta nvidia driver he installed.
I'm still hoping we can come up with solution before I decided to do this. To me, BSoD problems aside, there's no notebook close to my preference other than G51J.

I'd like to know how's euisungkim doing with his new G51J.

Add:
Does anyone who has win7 pro ever tried running XP mode when they run the game? just curious since there wasn't any BSoD report as long as the OS is XP, right?

 

Most definately does! But I still enjoy the enthusiastic approach you guys are taking at helping ASUS fix this problem and to know that there is an ASUS representative that watches this thread/forums, puts me at a little bit more of a ease also!

 

k after 5hrs of borderlands i got the BSOD DX might be i played to long or wat not but if it's going to happen after 5hr i dont really mind long as it's not 5mins

 

Yea 5hr gaming session is a good length of time by any means!

 

yup same results here, just wanted to confirm the info

 

The BSOD isn't just people running the system with the screen closed is it? I'm just shocked anyone would try to do that, but it sounds like that's not the only issue.

XP Mode isn't for games.