G51j Blue screen of death problems

The new drivers don't fix it. I blue screened about 10 minutes into the game. This is really makes me consider returning the laptop.

 

it wouldn't be an nvidia driver problem, else I'm pretty sure the G51VX would have the same bsod problems

 

Yup, this laptop(which I bought last week) was bundled with 204, but I was not using today's NVIDIA drivers, but the ones before those.

EDIT: Tried windbg, it's not very cooperative.

Wouldn't PCI-Express mean the Video Card has a problem? And everyone who have this problem seem to come up with the same minidump analyze(look at the thread on ASUS's forums)

 

Well what PCI express error means is that there is a problem talking to the card..

The reason the G51VX does not have this problem but the G51J does is that they are using different motherboards. Clearly something in the new mobos that use Intel PM55 chipset have a problem that the previous Intel PM45 + ICH9M chipset did not have.

Since the hardware is probably good this will probably be resolved with either a bios fix from ASUS or an nvidia driver fix.

 

I've heard that the reset of nvlddmkm.sys (This is from the NVIDIA card's drivers) might be causing this because it is unstable.

 

so is asus going to comeup with a solution or what??
seriously!!!
They should DO SOMETHING!!
Wow
Its Pissing me OFF
All of you people email them so they Start Doing something like Commin up with a new bios or something!!

 

Calm down man...lol

I'm sure they are working on it. They just need time to figure it out.

 

its been a month and a little over a week since the issue was reported. id say that's more than enough time, seeing as how they're advertising a "gaming" laptop that can't really game (on a small, but popular choice of games).

 

But do they have all the data they need to figure it out? Collecting the data is what takes some time...and then going through that data takes even more time. So therefore...yeah it takes time to figure these things out. And we don't know how much data they actually have as of yet. This thread has been helpful I'm sure...but if it's the only source (highly unlikely I'll admit) then they're likely going to need quite a bit more to analyze.

Or they're just all pulling our chains and have no idea what they're doing about this.

 

unless theres something i missed, this thread has the minidump (if not, only the info), 3 or 4 dxdiag's, my dmesg/debug logs, and my lonely everest report. the rest was off-topic. also seems that not everyone is affected.
mine's going in for an RMA some time soon due to the broken sensor. i suggested a replacement and they can use mine for further debugging, waiting for a response.

 

I hope they do use yours to help troubleshoot what's going on. While I don't play any of the games that are affected (hence the reason why I haven't received any BSOD)....I would really like to see a solution to this issue. That way if I do decide to play some of those games I know they will be playable...and also it will let me know that ASUS is actually capable of figuring problems like this out (which I'm quite confident that they are).

I really want to check out Borderlands....but I won't even bother until I know I can play it without worrying about a BSOD. I guess I'm just not too pressed on it so I'm not sweating a resultuion as much.

 

you should always test it out. I have no problem playing borderland. It's a great game, especially the online play with friends.

 

I would if I had an unlimited amount of money to spend on games.

 

having friends playing makes it a good amount more fun. just make sure everyone has a mic and uses steam/xfire/vent/ts for voice

a bsod while doing the last boss solo on the second playthrough, would suck major balls...

 

Actually I just checked....$40 right now. I might have to put it on my very short almost non-existant x'mas list for my wife. (gotta give her SOMETHING to get me for x'mas I suppose....already got my laptop so there's really not much more I even want right now lol)

 

a gaming laptop without any newer games? (where have i heard that before )

 

I would very much fit in that category. The newest game I purchased was ArmA 2 and that was back in May, but with this new laptop I haven't got the time to reinstall it and I'm possibly just lazy.

 

one question.
i heard the screen looks like its washed out or the black looks like gray soup.
Cant you adjust the brightness and gamma to fix that or does it still look like gray soup?

 

it does, but only in a very dark room. adjusting doesn't help much (i'm not picky about screens).

 

You'll want to turn down the brightness anyway. As far as the black levels go...yeah they can look more gray but really it doesn't bother me. The viewing angles are rather limited...but once again it doesn't bother me too much anyway. I've actually come to really like the screen after using it for a couple of weeks.

 

on a scale of 1- 10 how much gray do you see in the black?

 

I'd really like to hear how ArmA 2 plays on the G51j. I play on the G51vx and was wondering how much better the i7 would work on this demanding game.

 

I'll possibly install it tonight or tomorrow, so I'll let you know this machine handles it.

 

hey guys, I guess i am in too
when playing either resident evil 5 or 3DMarka06, i get BSOD within an hour.
i am on Win7 and stock clocks.
I really hope the come up with a solution

 

I now think BSOD is not software related anymore. It might be hardware quality related.
reason:
1.some people don't get BSOD no matter how hard they try to
2. people BSOD at different games and at different time frame; some BSOD within few min into game, some takes more than 3 hours to get BSOD

Number 1 may not be true for me since I haven't try many games, but I have no BSOD on any games I had played/finish:
I have played/finish these games on G51J:
1. COD WaW
2. COD MW2
3. Devil May Cry 4
4. Borderland
5. Mass Effect
6. League of Legend
7. assassins creed
8. Command and Conquer Red Alert 3
9. Fallout 3
10. batman arkham asylum

 

I think it is completely random. I finished Resident Evil 5 entirely in like 3 sittings and I didn't get a single BSOD while I got a BSOD for playing Oblivion 5 hours in a row. I also played TF2 a lot.

 

I have a question for all those that are seeing the BSOD.

Have you all done a "clean" OS install ?
If so did you use a Retail DVD or did you use the ASUS supplied OS installation ?

The reason I ask is because I have been getting the BSOD and doing a fresh OS install with the ASUS software changed the behaviour but the BSOD is still there.

 

1) reinstall from hdd + extras -> BSOD
2) reinstall from discs, no extras -> BSOD
3) reinstall from retail disc, no extras -> BSOD
4) reinstall from retail disc, some extras -> BSOD

5) XP from retail, some extras -> no BSOD

 

So are you thinking it's a windows 7 thing ? Considering the WinXP install is the only one you haven't had BSODs on ?

 

BIOS.

CoD crashes more often than i remember, but i played borderlands for 50 hours without it crashing once. if it's hardware, then it's a really interesting corner asus cut.

 

yes, thalanix you are right.
so far, there not a single BSOD with XP, I am guessing it has to do with win7 or the bios.
does anyone know if vista is ok with this whole thing?
also any idea when will a fix for win7 be available, it's been over a month now?

 

After weighing up all the pros and cons, would you still recommend this notebook?

 

I would recommend it

Cons:
-BSOD (only for some people), but XP downgrade fix it; Asus might fix this issue sonner than expected;
-Heat! (the laptop get hot during gaming, buy yourself a notebook cooler) ~88-90C GPU temperature without cooler during gaming;
-screen (some people hate the viewing angle, but I personally like the screen because you don't really need wide viewing angle.
Pro:
-core i7 720qm;
-GTX 260M; I can play games in max setting; something I haven't been able to do for a long time;
-1920x1080 screen; I like watching HD video on this machine
-free razor copperhead mouse
-free backpack
-free game

 

When you downgrade to XP, I assume you mean you bought an older copy and installed it as another option to boot into?

 

Thanks. I currently have an Asus C90S which basically doubles as a portable heater so i dont think the heat on the G51J will bother me. I am slightly concerned about the BSOD problem but im sure that Asus will fix it even if it takes a while.

 

There's a chance you might not get any BSOD when you play games

yeah, you can do that; Or you can reformat and clean install xp as primary boot option. Or you can use VMWare and install window XP and use XP within Window 7 environment. You can allocate how much ram you want the virtual window xp to use.

 

Ah okay. I just ordered my G51j and didn't really feel like spending moar $ for XP. I'm guessing the Virtual XP is fine for running older stuff?

 

Really don't know what to tell you guys. I had Borderlands up and running for 4 hours yesterday. Not a single crash.

204 bios, latest nvidia drivers. Win 7 64. Steam...

Really at a loss here. I'm tempted to downgrade to 203 bios to see if I crash but have not had time to do that.

 

ok so i updated to latest nvidia driver 195.62 , removed microtrend (anti virus software that came with G51J). and played for more than an hour and no BSOD!!
can you guys confirm this too with your laptops?

 

ive stated before, with no change to the system, borderlands crashed once after an hour, and twice not at all (more than 6). some days cod crashes after 10 minutes, others nothing (again, more than 5/6 hours).
^195.55, 195.39

clean RTM disc, with only bluetooth and ATKACPI installed from asus.

some OEM's of old provided retail discs and keys

 

I certainly wouldn't recommend using XP in a virtual machine running under Windows for any games... VMware supports running some DirectX games, but its *really* slow and not very compatible with much. More than that, however, I don't think it would help with the BSOD problem some are experiencing since Win7 would still be the underlying software at lower rings, etc. In other words, it wouldn't work to solve this problem I'm sure.

However, you certainly can install XP then Win7 and dual boot between them. I don't have the BSOD problem on my deck but I have XP installed just in case it pops up. Otherwise, Win7 (retail in my case) is the main OS I currently use. Works a treat.

 

So when is asus comming up with new Bios
SEriously
Why is it taking so long...!
F*CK

 

Created an account just to throw my voice into this. .I'm sure there are plenty of other owners out there that aren't bothering to post up, but still experiencing these frustrating crashes.

Mine has happened numerous times within 5-15 minutes of C&C Red Alert 3 downloaded through STEAM. There doesn't appear to be any rhyme or reason to the timing, and I can't predict when it will happen. My crash doesn't take me to a blue screen but instead shuts down the laptop completely. I used RealTemp to ensure that I wasn't running into a temp issue, and no, system load is maxing at only about 30% (this is a strong laptop)..and temps while warm are within healthy levels:

DATE TIME MHz C0 C1 C2 C3 NV LOAD%
12/07/09 20:14:30 2133.35 59 59 62 58 91 18.1
12/07/09 20:14:35 2146.68 59 60 62 58 91 17.6
12/07/09 20:14:40 2240.01 59 58 60 58 91 18.3
12/07/09 20:14:45 2173.35 60 59 60 59 91 18.4
12/07/09 20:14:50 1960.01 59 60 62 60 91 21.8
12/07/09 20:14:55 1813.34 61 60 64 59 92 29.6
12/07/09 20:15:00 1853.34 59 62 62 60 91 33.1
12/07/09 20:15:05 1973.34 59 61 61 59 91 26.6
12/07/09 20:15:10 2053.34 58 60 61 59 92 21.1
12/07/09 20:15:15 2120.01 59 61 61 59 92 19.0
12/07/09 20:15:20 2026.68 59 62 61 59 92 22.5
12/07/09 20:15:25 2000.01 60 58 62 59 92 21.4
12/07/09 20:15:30 2120.01 61 59 62 59 92 17.7
12/07/09 20:15:35 2066.68 59 60 62 58 92 20.7
12/07/09 20:15:40 2106.68 58 59 61 59 92 17.2
12/07/09 20:15:45 2253.34 59 59 65 59 92 17.0
12/07/09 20:15:50 2186.68 60 61 61 58 92 17.4
12/07/09 20:15:55 2146.68 59 59 61 58 92 17.3
12/07/09 20:16:00 2093.34 59 59 61 58 92 16.9

(Realtemp is a sweet program by the way)

I am running the base ASUS load that came with the laptop, with some of the bloatware uninstalled, and also uninstalled trend micro and creative stuff. The current setup is USB Mouse, USB Keyboard, HDMI monitor 1680x1050, external speakers plugged in to headphone jack. I'm on not on the latest BIOS rev yet, since it hasn't seemed to help anyone with these crashes, and ASUS doesn't post what it *does* change.

I agree with the "Hurry the hell up ASUS!" sentiments. . but am a bit more patient. However, to have bought a gaming laptop that can't play games does not bode well for ASUS Quality Assurance, nor my future support of their products

 

same here man, i tried a couple of more games, and yet all of them seem to get a BSOD, for example, when playing batman on extreme turbo mode, i can't get it to run for more than a minute and after that, it either freezes, crashes or get a BSOD. the same with 3DMark06.
man, i really hope they get a fix for this thing soon

 

I've replaced the laptop with a new one and now no BSOD for the last two weeks.

 

New g51j-a1, and no issues? That is somewhat reassuring for me and my RMA, though probably not for the wait for bios/driver crowd.

However, I am waiting on mine to ship back after service. I will let folks know when I have it in my hands again.

 

Until ASUS acknowledges the cause of the issue, it might be better to wait. RMA's a *censored word here*.

 

I wish those of you who post here with BSODs would provide the information requested by ASUS to help them track down this problem. Its pretty simple to do so, but I've only seen one person provide it all... one. Maybe you all haven't actually read through the entire thread? Maybe this info should be posted in the first message of this thread. Dragokld, are you still around and willing to update your original post?

If you want Asus to fix this problem as fast as you say, help 'em out and give them the info they need to hopefully do so. Here's a repost of the second time the information was requested in this thread:

 

My only and major problem with the BSOD issue is with Borderlands.

I get the BSOD at random times. It could be 3 minutes in or 3 hours in.

I've disabled the Graphics Accelerator feature but to no avail.

GPU temp reaches around 85-90 Degrees C.

Laptop: Asus G51j-A1
OS: Windows 7 Home Premium
Version: 6.1.7600
BIOS Version: 203
SMBIOS Version: 2.6
Hardware Abstraction Layer: Version=6.1.7600.16385
4 Gbs of RAM
Nvidia Geforce 260m gtx
GPU Driver Version: 186.81
BSOD STOP error code: 0x0000124 (0x00000000000000004, 0xFFFFFAB0041548D8, 0x000000....(just zeros..)

I hope this information helps out with what Asus needs to look at...

I talked to Ken from Gentech PC and he talked to an Asus agent. He came back to me and said he/they think it has something to do with the RAM timing, which I believe what some of you have mentioned already in this thread.

 

this is probably a hardware problem hearing that some people got it replaced and never go the problem.
asus probably used cheap part ( concidering the price) and they will have to do a Recall of all the g51j a1.
i lost all my faith in asus now.
ASUS QUOTES "Inspiring Innovation-Persistent Perfection" MY @SS