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    asus g53jw freezes when playing games! help plz

    Discussion in 'ASUS Gaming Notebook Forum' started by the[r], Jun 18, 2011.

  1. Chastity

    Chastity Company Representative

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    No, you are going to contact Mason@Asus, and he's going to help you arrange for a RMA in Brazil.
     
    Chastity, Jul 2, 2011
    #51
  2. sbman

    sbman Notebook Enthusiast

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    Never mind still freezing really running out of ideas to try and fix this.

    Tried every driver I can think of
    BIOS update
    VBIOS update
    Graphics card drivers
    Uninstall Creative
    everything

    I might try that processor idle hack if any one can tell me if that fixes the problem.
     
    sbman, Jul 3, 2011
    #52
  3. RenanMoura

    RenanMoura Notebook Enthusiast

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    Ok! Thanks Chastity! I registered on the asusrog now I am looking for mason to ask him!

    @sbman: we are on the same... Ive tried a lot of things, now I am going to try to update the bios, lets see if it helps, but I dont have too much hope...
     
    RenanMoura, Jul 3, 2011
    #53
  4. sbman

    sbman Notebook Enthusiast

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    I don't think it is bios related my current theory is that it has something to do with C++ eater 2005, 2008, or 2010 i'm currently reinstalling all of then and see if it helps.
     
    sbman, Jul 4, 2011
    #54
  5. RenanMoura

    RenanMoura Notebook Enthusiast

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    If you have any success please let me know, I made the bios update and stills freezes... I have no more ideas
     
    RenanMoura, Jul 4, 2011
    #55
  6. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    which bios are you people running? Did you face any problems after flashing bios like losing your keyboard backlights or anything? I'm asking cuz i want to flash my bios But I'm scared of bricking my computer and RMAing would be next to impossible and the Asus service centre guys wouldn't even know how to open up my computer cuz I'm in kerala, India.
     
    FlyingFalcon, Jul 4, 2011
    #56
  7. sbman

    sbman Notebook Enthusiast

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    I'm running 213 for my JH if you have the JW then don't use that bios
    it isn't that hard to install just get a good flash drive drip the bis files on there go in to bios upgrade in in BIOS select the file and step away and don't touch the laptop.
     
    sbman, Jul 4, 2011
    #57
  8. maykon_helver

    maykon_helver Notebook Consultant

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    Ola Renan Moura, Estou escrevendo em Portugues mesmo ja que voce é Brasilheiro, me adicione no MSN que vou tentar Ajudar voce Resolver este problema. Acredito que deve ser Algum problema SImples.
    Sou De Angra dos Reis-RJ, meu MSN é [email protected]
    Abraços.
     
    maykon_helver, Jul 5, 2011
    #58
  9. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    Yes. But what if i brick my laptop? Trust me. India is one of the last places you want to be in if you brick a computer, especially an Asus cuz the service is as good as non-existent here. If i somehow manage to brick my computer or if i lose my keyboard lights, I'm left helpless. The problem I'm facing now is trackpad issues which require a bios update.

    Yes. But what if i brick my laptop? Trust me. India is one of the last places you want to be in if you brick a computer, especially an Asus cuz the service is as good as non-existent here. If i somehow manage to brick my computer or if i lose my keyboard lights, I'm left helpless. The problem I'm facing now is trackpad issues which require a bios update.
     
    FlyingFalcon, Jul 5, 2011
    #59
  10. RenanMoura

    RenanMoura Notebook Enthusiast

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    E ae cara! Adicionei você, tomara que você esteja certo, espero que seja um problema simples mesmo. Quando você aparecer online a gente conversa. Meu msn é meio bugado, então se não apareceu eu adicionando você, pode me adicionar, meu msn é [email protected] vlw ae!

    @sbman: any news about what you were trying to do?
     
    RenanMoura, Jul 5, 2011
    #60
  11. sbman

    sbman Notebook Enthusiast

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    well theirs not much i can tell you then other than you have to risk it if you wan to update, your less likely to brick if you use the BIOS level utility than the windows one.
     
    sbman, Jul 5, 2011
    #61
  12. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    I know sir. Forgive me for being so scared. I so wish the Asus people here were competent. I wouldn't have thought twice afford flashing then. But that is not the case. And i want to open up my laptop to remove the tape below the trackpad to see if it helps but again not very confident.
     
    FlyingFalcon, Jul 5, 2011
    #62
  13. RenanMoura

    RenanMoura Notebook Enthusiast

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    I guess there is no solution, I am going to use my rma...
     
    RenanMoura, Jul 6, 2011
    #63
  14. RenanMoura

    RenanMoura Notebook Enthusiast

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    Chastity, do you know another way that I can talk to mason? He isnt answering my messages on asusrog hehe
     
    RenanMoura, Jul 6, 2011
    #64
  15. Chastity

    Chastity Company Representative

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    it's the holidays... maybe he's on vacation
     
    Chastity, Jul 6, 2011
    #65
  16. msbearbr

    msbearbr Notebook Enthusiast

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    Hello Guys!

    Glad to know that im not alone on this!

    Here is another Brasilian guy that brought a G53SW on amazon that loves to freeze!

    Not happens at the boot time, dont appears any blue screem, just freezy, sometimes the laptop turn in slow motion for a time and unfreeze... Usually freezes when a use MSN webcam or skype for a time, or play a game (not everytime). NOT IS HEAT PROBLEM!

    I really dont know what i can do... Already tried to put another video drivers and made some SSD tricks, but nothing....

    Configuration: G53SW + SSD vertex 2 + 8gb ram

    Helllpppppppp!!!!
     
    msbearbr, Jul 6, 2011
    #66
  17. sbman

    sbman Notebook Enthusiast

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    Well So far my fix to reinstall all C++ versions seems to help me 3 days and no freezes yet. I uninstalled 2005 C++ but others say 2008, I would try all of them and see i it helps.
     
    sbman, Jul 7, 2011
    #67
  18. msbearbr

    msbearbr Notebook Enthusiast

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    I remove all C++ version from contral panel!

    Opened my webcam in 720p + 2 pages of XXX cameras ( LOL) + a mkv + play dirt 3 + opened utorrent (always freezed with that) ALL PROCESSES TOGETHER for about 1 hour and NO FREEZY!!!!!

    Man im afraid to say yet but i think that works!!!!!!

    Lets see tomorrow cuz need to sleep now!

    For now, thx so much!
     
    msbearbr, Jul 7, 2011
    #68
  19. RenanMoura

    RenanMoura Notebook Enthusiast

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    sbman, let me see if i understood, you reinstalled all the c++, the 2005, 2008 and 2010?
     
    RenanMoura, Jul 7, 2011
    #69
  20. sbman

    sbman Notebook Enthusiast

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    I uninstalled each set one at a time, testing for freezes. I was originally told 2008 would fix the problem but reinstalling 2005 fixed the problem for me it seems.
     
    sbman, Jul 7, 2011
    #70
  21. RenanMoura

    RenanMoura Notebook Enthusiast

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    Nice to know! I will try that! Hope to have the same luck
     
    RenanMoura, Jul 7, 2011
    #71
  22. RenanMoura

    RenanMoura Notebook Enthusiast

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    I tested with 2005 2008 and 2010 isntalled and didnt work, now I am going to let just 2005, let see what happens
     
    RenanMoura, Jul 7, 2011
    #72
  23. RenanMoura

    RenanMoura Notebook Enthusiast

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    did you make the windows update on c++ 2005?
     
    RenanMoura, Jul 7, 2011
    #73
  24. msbearbr

    msbearbr Notebook Enthusiast

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    First freeze today...

    If i open Webcam using skype or MSN the G53 freeze!!!

    Still without any C++.

    No freezes when browsing at internet or using msn without cam.
     
    msbearbr, Jul 7, 2011
    #74
  25. RenanMoura

    RenanMoura Notebook Enthusiast

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    I installed 2005, played almost one hour (it usually freezes with 15 minutes),, but it freezed again...
     
    RenanMoura, Jul 7, 2011
    #75
  26. msbearbr

    msbearbr Notebook Enthusiast

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    Webcam bug freeze fix for now.

    Things that i made today:
    Unistall microsfot C++ all version
    Remove and reinstaled webcam
    Remove and uninstall not need or unknow programs
    Remove and revised most G53 drivers from Asus website.

    I saw in my Device Manager that i had one bug in wirelles driver, together with atheros i found something like microsoft wifi or something.... Remove Atheros e installed again.

    Test one hour webcam with a friend and everything is working now...

    Lets see....
     
    msbearbr, Jul 7, 2011
    #76
  27. RenanMoura

    RenanMoura Notebook Enthusiast

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    I have installed all windows updates from c++ 2005, 2008 and 2010, framework update, anyway, nothing solved. I guess now I am going to unninstal c++2010 and if doesnt work again, I will unninstal c++2008 and lets keep trying...
     
    RenanMoura, Jul 8, 2011
    #77
  28. RenanMoura

    RenanMoura Notebook Enthusiast

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    chastity, is there another asus member from asusrog that I could talk about my rma?
     
    RenanMoura, Jul 8, 2011
    #78
  29. Chastity

    Chastity Company Representative

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    there's also Brian@Asus
     
    Chastity, Jul 8, 2011
    #79
  30. RenanMoura

    RenanMoura Notebook Enthusiast

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    I will try to send him a message, thanks again for your attetion and help chastity!
     
    RenanMoura, Jul 8, 2011
    #80
  31. msbearbr

    msbearbr Notebook Enthusiast

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    Just to confirm...
    After more than 24hrs using my G53 i think the problem is solved.
    I unstaled all C++, revise all driver from asus site.
    Install Intel Rapid 10 driver for my SSD
    Fixed the wifi driver (most important i think)

    NO FREEZING ANYMORE!!

    thx guys!
     
    msbearbr, Jul 9, 2011
    #81
  32. RenanMoura

    RenanMoura Notebook Enthusiast

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    two days with no freezes on my notebook, but I just find out a display problem on my notebooks monitor..
     
    RenanMoura, Jul 11, 2011
    #82
  33. RenanMoura

    RenanMoura Notebook Enthusiast

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    3 days with no freeze!

    what I did: reinstalled all c++ , 2005, 2008 and 2010, made all the updates, installed all windows update, and installed framework with updates, too. On the first day that I did all that stuff it freezed, but now isnt freezing anymore, actually I dont know what changed, anyway, I guess I have to test more.
     
    RenanMoura, Jul 12, 2011
    #83
  34. RenanMoura

    RenanMoura Notebook Enthusiast

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    freezed today on portal 2. Problem not solved.
     
    RenanMoura, Jul 13, 2011
    #84
  35. sbman

    sbman Notebook Enthusiast

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    did you update windows form the patches on Tuesday?

    Mine started freezing again after updating.
     
    sbman, Jul 13, 2011
    #85
  36. RenanMoura

    RenanMoura Notebook Enthusiast

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    I am doing all the updates, thats weird!
     
    RenanMoura, Jul 14, 2011
    #86
  37. RenanMoura

    RenanMoura Notebook Enthusiast

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    Ive being doing*
     
    RenanMoura, Jul 14, 2011
    #87
  38. RenanMoura

    RenanMoura Notebook Enthusiast

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    nobody from asus help me, I tried to send an email by contact form and I got no answer, I tried to register on asusrog to talk to any asus staff team and nobody answered my private messages or my topic, its being really hard.
     
    RenanMoura, Jul 14, 2011
    #88
  39. Chastity

    Chastity Company Representative

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    Why don't you PM me a detailed description of your issues, and a list of what you have already tried, and we'll get this banged out. :)
     
    Chastity, Jul 14, 2011
    #89
  40. RenanMoura

    RenanMoura Notebook Enthusiast

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    I am testing my notebook with two games: team fortress 2 and portal 2. On the last week, just freeze on portal 2 and nothing is happening on tf2. (Before I made all windows update, c++ update, it was freezing on tf2 too). Does it means something?
     
    RenanMoura, Jul 18, 2011
    #90
  41. RenanMoura

    RenanMoura Notebook Enthusiast

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    freeze on portal 2 keps happening =/
     
    RenanMoura, Jul 20, 2011
    #91
  42. msbearbr

    msbearbr Notebook Enthusiast

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    2 weeks without freeze... uffffff
    I think i have one laptop now...
     
    msbearbr, Jul 20, 2011
    #92
  43. RenanMoura

    RenanMoura Notebook Enthusiast

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    what did you do after you said freezed again with windows update?
     
    RenanMoura, Jul 20, 2011
    #93
  44. RenanMoura

    RenanMoura Notebook Enthusiast

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    team fortress 2 is freezing again...
     
    RenanMoura, Jul 20, 2011
    #94
  45. sbman

    sbman Notebook Enthusiast

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    At the moment trying to figure out why it is freezing....
     
    sbman, Jul 21, 2011
    #95
  46. RenanMoura

    RenanMoura Notebook Enthusiast

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    I see... this video freezing is bothering me a lot... I dont know what else to do.
     
    RenanMoura, Jul 22, 2011
    #96
  47. sbman

    sbman Notebook Enthusiast

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    New Idea, you sain that you have had TF2 and Portal 2 Freeze, well my new therry is that this freezing might be related to steam running....
     
    sbman, Jul 22, 2011
    #97
  48. Chastity

    Chastity Company Representative

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    Or having a browser open when gaming, especially one with a video or flash on it, and your browsers having hw accel enabled.
     
    Chastity, Jul 22, 2011
    #98
  49. RenanMoura

    RenanMoura Notebook Enthusiast

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    Its not... it freezes on portal 2 too... and it has already freezed when just the game was opened. Its really weard, on the last two weeks i played tf2 with no freezes, now its freezing again almost all the time, and I didnt change anything on the computer. I really dont understand what happens.
     
    RenanMoura, Jul 22, 2011
    #99
  50. Chastity

    Chastity Company Representative

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    What else are you running while you game? And I mean EVERYTHING.
     
    Chastity, Jul 22, 2011
    #100
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