ASUS UX32VD-Touchpad issue

Ever since I upgraded to the new BIOS, I have been having problems with my touchpad. If I don't shut my laptop off for lets say 4 days keep it in hibernate and sleep mode, then on the fifth day the touchpad stops responding whenever I turn it on from sleep or hibernate mode. It takes a minute for it to start responding or i have to complete shut the laptop off. Anyone have a solution or had gone through this problem. Also anyone found a fix for the fan noise? I am past thirty days so I can't exchange it now, just have it sent to ASUS to repair it.

 

Which touch-pad driver are you using? The ELAN one or the ASUS Smart Gesture driver? And which version(s) ?

 

The ASUS one, since I never D.L Elan.

 

BUMP.

10 charrrrr

 

Same problem with my UX31A. I think the problem started when I first connected a Bluetooth mouse. It seems the touchpad is not waking up when I open up the lid. The external mouse works very well though and I do get the message that the touchpad is being switched off every time I turn on the Bluetooth mouse.

I thought I could hit Fn+F9 to turn on the touchpad when it is not working but it is actually turning it off when I do that (meaning that it was already on). I did not check which BIOS version I have, I believe it is the one from June. This is really annoying as I don't use the mouse all the time...

 

Same prob for me as well. The internet navigation also becomes slow after sleep or hibernate and i have to restart. Did you install the system on the SSD ? I did follow the guide to do so perhaps it could be linked

 

No I never reinstalled anything, just kept it as it was. I hope when Windows 8 comes out this problem will be fixed. Anyone find a solution for this?

 

bumpppppppp.

 

I re-installed the ASUS drivers a few days ago and the problem went away. But it came back today.

 

Same issue here.
The touchpad is dead after sleep.

Additional notes:

- The touchpad buttons actually work, its only the touchpad itself that does not responds.
(E.g. clicking the right touchpad button opens the context menu while the cursor can not be moved)

- The icon in the notification area ("ASUS Smart Gesture") correctly shows how many fingers is touching the touchpad. So the problem does not seem to be the driver ( ? ).

- There is no minimum sleep time for this to occur on my machine. If I just close the lid, and then open it 10 seconds later, the problem reoccurs.

- After a few minutes it sometimes starts working by itself if the lid is left open.

- If I just insert and then remove the USB adapter for my wireless mouse, the touchpad starts working. (Edit: not consistently though.)

------
Win 7 Home Premium 64 bit, SP1
10GB Ram
240 GB SSD
BIOS: v.206

AsusVTouch driver 1.0.0.20
ASUS PS/2 Port Smart-Pad driver 1.0.0.93

 

My touchpad seems to be quite loose on the left side and kills my overall experience with the UX32VD:



Video demonstrating (90mb):
[video]https://dl.dropbox.com/u/506136/upload/ZenbookTouchpad.mov[/video]

Is it supposed to be like this?

 

The touchpad is tooo sensitive, every time Im writing a text the mouse jumps around...

 

I had the same problem, googled it and found this post. I might have found the solution to your problem. Did you remove the battery to be able to change the hdd? That's what I did, and apparently didn't tighten the screws enough when I put it back. So if you did I would recommend to open it up again and tighten the screws some (there was one in particular in the middle, right under the left side of the touchpad that I was able to tighten a bit more than the others).

If you haven't opened the computer at all, you could still try to open it (you need a T5 torx screw driver to remove the bottom) and tighten the screws holding the battery.

It worked for me anyway, hope it will help you too

 

That's pretty much what I am experiencing too. We're talking about new computers aren't we? Should we not be getting help from ASUS?

 

Has anyone found a solution for this? Or are the only ones who are having such problems?

 

I replaced the hdd with an ssd and was pretty strict when screwing everything back, still the touchpad seems looser than before.

Do you know if it's possible to put a little piece of double sided foam between the battery and touchpad to push it more firmly in place?

If anyone is willing to try, be sure to let us know. This is right now the only thing keeping this machine from beeing perfect

 

^ Same for me. Requested an return to seller but if I could fix it myself it would obviously be much better.

 

Did anyone ever solve this issue?

 

I asked ASUS about the problem and got this answer:

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

Hi,
For this issue, firstly, have you installed any other memory to the laptop? If so, please remove it for the compatible problem may cause this phenomenon.

Secondly, Please try the following method:
1.go to control panel ,open the network and internet ->network connections->network and sharing center->change adapter settings
2.right click the wireless connections ,hit the properties
3.hit "configure" ,switch to Power management,disable "Allow the computer to turn off this device to save power.

If the problem still remains, please try to reinstall all the ATK drivers.
Version V1.0.0020
ASUSTeK Computer Inc. -Support- Drivers and Download UX31A

Also I suggest you update the latest BIOS for a try, I suggest you use the winflash utility to update the BIOS in the windows mode. Please firstly download the winflash utility and the latest BIOS, install the winflash utility, run it and then set the path to the BIOS, then flash. You can download the utility and the BIOS from the following website:
BIOS Flash Utility(Version V2.41.1):
ASUSTeK Computer Inc. -Support- Drivers and Download UX31A

BIOS driver(Version 212) (UX31A):
ASUSTeK Computer Inc. -Support- Drivers and Download UX31A
Please make sure that the power not cut during the operation.

If you continue to experience issues in the future, please do not hesitate to contact us.

Best Regards,
Pig
ASUS Customer Service Center

 

Have you tried this? Does it work?

 

So did it work or not? For me it does not.

 

I have the same problem with my UX32VD (out of the box). And one time the tp stopped responding during use. Clicking works but no mouse movement. So I tried two finger swipe - still no mouse movement. Then three finger swipe - now the mouse started to move again!

Regularly the left click + drag on the scroll bar, or one tap to select doesn't work for a moment.

 

This time when the tp stopped responding (mouse move) the above three finger swipe didn't solve the issue. Instead I restarted QuickGesture, QuickGesture64, and AsusTPCenter and that "unlocked" the mouse. This time...

 

So far so good but it has been only a few days....

 

Did you download the video drivers from ASUS.com or from NVIDIA/Intel?

 

So has this ever been fixed? This is an incredibly annoying bug for such an expensive laptop.

 

ASUS since the link was provided by ASUS tech service.

 

Agreed. Does not look like it was solved, the problem keeps coming back for me.

 

A new touchpad driver was released (Asus Smart Gesture). Maybe the issue has finally been resolved? Any experiences?

 

Ok they seriousely screwed up two finger scrolling now... this is perhaps even more annoying than the unresponsive click bug (though that one may finally have been solved).

Try scrolling through a website or large PDF file now. :'(

 

I've installed the new drivers and will see how it behaves for the next few days...

 

How has it been so far?

 

Press/click registration issue seems to be resolved, but only in Windows. In Linux it's still problematic.

However, they totally destroyed 2-finger scrolling. It is pretty much unusable now.

 

Still no freezing nor any other issues. I'm keeping my finger crossed.

2-finger scrolling may be a bit different but still useful I find. Maybe it depends on what is being scrolled?

 

I ve used the Elantec software ... then few days ago I came back to the Asus smart gesture

The two finger scrolling is smotth enougth to be used all the time
What is missing is to personnalize the finger commands as middle button or application
Otherwise all basic features are present .... the Elantic give me more possibility but is well less adapted to this Touchpad ..

I hope in the future we will have more functionnality from Asus
the things I never used is the three finger horizontal scrolling to replace ALT+Tab

just my point of view

 

Since the update left click works but the following cause problems:

1. two-finger right mouse click: it only works after trying it forcefully for a number of times.. extremely annoying
2. two-finger scrolling: it only works when I keep my fingers horizontal now, and very often it moves the mouse while scrolling.. almost unusable now

 

Im not the best with computers but I had the same problem and searched and searched and found nothing that helped. Then I just started poking around on my NEW s400c and think I figured out the problem. Please let me know if this helps you.
In the notification status area over by your clock on the right side of your toolbar click on the small arrow pointing up.
There you should see where you can safely among other things.
You should see a dark square with a red dot or slash through it. Click on it. It is for your trackpad.
It should bring up a screen with options to customize your track pad.
Click reset to default settings and apply.
This worked for me so far. I will keep you updated. Please share on other boards as needed if this worked for you.
Thanks,
Merritt Burdett

 

Merrit8..Thanks for such a simple answer to a irritating problem that ASUS doesn't cover in their own manual or on their website. This worked great for me. The touchpad icon was in the notification area all along and you can customize it there by clicking on it!

 

If anyone is still having issues with trackpad driver, here is my solution.

The sensitivity issue and unbearable scrolling was driving me nuts. As appeared, it was not a crappyly built trackpad, but entirely a driver issue. I didnt have any luck with ELAN or Asus drivers for UX32VD, but found one form Toshiba to do the trick.

The trackpad's responsiveness now is just unrecognizably accurate and scrolling is a bless after installing Elan's drivers for Toshiba Satellite U50D. I have been using this driver now for a year and am happy I did since I was really into selling this laptop.

The ELAN driver version I used is 11.8.7.4. You cannot install it the regular way from setup, since it is meant for Toshiba, but update the driver from device manager and point to the extracted drivers from the setup.

 

Thank you very much for experience sharing! I will try out this ELAN driver version