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    ASUS Zenbook UX303 (Nvidia GT 840M)

    Discussion in 'Asus' started by [-Mac-], Mar 5, 2014.

  1. vili

    vili Notebook Enthusiast

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    I got my laptop back yesterday with the hinge fixed, and apparently the entire LCD cover replaced.

    Since someone at one point asked how this process goes, here's how it went in my case. I'm in Hungary.

    19 July: I send an RMA notification to ASUS through their website
    20 July: ASUS requests reference photos, which I provide
    21 July: The RMA is accepted
    22 July: I fill another form on ASUS's website to arrange a pickup for the 24th
    24 July: The courier calls me and asks if it's ok if he comes on Monday, as he forgot to stop by when he was around
    27 July: The courier picks up the computer
    30 July: ASUS emails me that they have received the computer and that it will take 2-20 days to fix
    30 July: ASUS sends me an SMS that they have received the computer and that it will take two weeks to fix
    31 July: The company doing the actual repair for ASUS sends me an email that they have received the computer and that it will take between one and one and a half weeks to fix
    4 August: Both ASUS and the repair company email me that the repair has been carried out ("LCD cover replaced. Test OK.")
    6 August: The courier brings back my laptop

    All in all, even with the courier messing up his route, this went pretty smoothly.
     
    vili, Aug 7, 2015
    #2501
  2. voinea

    voinea Notebook Enthusiast

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    I have i7 4510U IPS non-touch matte screen. I updated to windows 10. All fine for two days. Today MS decided to update the track-pad driver. Now two finger scrolling is only backwards :( . Not possible as before ...

    also as I see Windows 10 keep installing some games and twitter app and few others. I choose uninstall and after few hours I see them as recently added .. weird thing and I must investigate where do I choose not to have these apps on my laptop ....
     
    voinea, Aug 7, 2015
    #2502
  3. duevvu

    duevvu Notebook Consultant

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    @ HTWingNut
    Thx for reply. Well, can u suggest to me a good 256 gb ssd for the laptop??
     
    duevvu, Aug 7, 2015
    #2503
  4. vili

    vili Notebook Enthusiast

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    Double click the touchpad icon in the systray. That should open the ASUS Smart Gesture settings. Under the Two Fingers column, check the "Content moves reversely with your finger's direction" box. Apply changes. That should do it.
     
    vili, Aug 8, 2015
    #2504
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  5. Meaker@Sager

    Meaker@Sager Company Representative

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    I'm 4 months down the line with my EVO drives and no issues so far.
     
    Meaker@Sager, Aug 8, 2015
    #2505
  6. duevvu

    duevvu Notebook Consultant

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    I have made a fresh win 10 installati on. Can someone link the last drivers?? Thanks
     
    duevvu, Aug 8, 2015
    #2506
  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Kevin@GenTechPC, Aug 8, 2015
    #2507
  8. duevvu

    duevvu Notebook Consultant

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    duevvu, Aug 9, 2015
    #2508
  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You will need to install [Intel Dynamic Platform & Thermal Framework Driver].
    Do you have any external devices connected to the PC? If yes, then please unplug them to avoid confusion to yourself.
     
    Kevin@GenTechPC, Aug 9, 2015
    #2509
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  10. duevvu

    duevvu Notebook Consultant

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    Thanks so much for the fast reply.
    Where can I find the drivers?
     
    duevvu, Aug 9, 2015
    #2510
  11. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Have you tried the drivers for Win8.1?
     
    Kevin@GenTechPC, Aug 9, 2015
    #2511
  12. duevvu

    duevvu Notebook Consultant

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    No. Are good??
     
    duevvu, Aug 9, 2015
    #2512
  13. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Since ASUS did not release any Win10 drivers, looks like you have no choice.
     
    Kevin@GenTechPC, Aug 9, 2015
    #2513
  14. duevvu

    duevvu Notebook Consultant

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    I suppose yes
     
    duevvu, Aug 9, 2015
    #2514
  15. iaTa

    iaTa Do Not Feed

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    iaTa, Aug 9, 2015
    #2515
  16. Prostar Computer

    Prostar Computer Company Representative

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    10 and 8.1 share a similar platform. They may work, but there's certainly a chance the 8.1 drivers won't work under 10.
     
    Prostar Computer, Aug 10, 2015
    #2516
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  17. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Yup, that's correct.
    Do check the drivers on station-drivers.com but it may be slightly difficult as you may need to find the right chip model in order for some drivers to work.
     
    Kevin@GenTechPC, Aug 10, 2015
    #2517
  18. duevvu

    duevvu Notebook Consultant

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    Exactly. Some drivers are installed from Windows but others one aren't recognized and the old for windows 8.1 aren't good.
     
    duevvu, Aug 11, 2015
    #2518
  19. duevvu

    duevvu Notebook Consultant

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    Can someone explain to me because I can't start from usb to make the installation from usb?
    I start with "esc" button pressed.
     
    duevvu, Aug 12, 2015
    #2519
  20. Prostar Computer

    Prostar Computer Company Representative

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    Go into BIOS and disable Secure Boot. (You may need to disable UEFI/enable CSM/legacy temporarily, also).
     
    Prostar Computer, Aug 12, 2015
    #2520
  21. duevvu

    duevvu Notebook Consultant

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    Thx for the reply.
    Nothing happen. Is "esc" (the first on top at left) the properly button to do it?
     
    duevvu, Aug 12, 2015
    #2521
  22. Meaker@Sager

    Meaker@Sager Company Representative

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    Do an advanced restart to get into the bios.
     
    Meaker@Sager, Aug 12, 2015
    #2522
  23. duevvu

    duevvu Notebook Consultant

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    Do It but, i don't know why, i cani't see my usb drive made with media creation tools.
     
    duevvu, Aug 12, 2015
    #2523
  24. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you checked all the boot options?
     
    Meaker@Sager, Aug 12, 2015
    #2524
  25. Meaker@Sager

    Meaker@Sager Company Representative

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    Weird lag there, sorry for duplicate.
     
    Meaker@Sager, Aug 12, 2015
    #2525
  26. duevvu

    duevvu Notebook Consultant

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    Secur boot and Cms Legacy yes. I haven't found Uefi.
    Is "esc" the botton that i need to use to choose the boot drive?
     
    duevvu, Aug 12, 2015
    #2526
  27. Meaker@Sager

    Meaker@Sager Company Representative

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    What happens if you expand the 1st and 2nd boot device options?
     
    Meaker@Sager, Aug 12, 2015
    #2527
  28. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Which OS were you trying to install? If it's Win7 then you will need to enable disable UEFI and CSM as Prostar said.
    But if you are installing Win8.x/10, then you don't need to disable the option.
    Best to provide more details, or screenshots.
     
    Kevin@GenTechPC, Aug 12, 2015
    #2528
  29. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    F11 key is the override key to select a boot device manually.
     
    Kevin@GenTechPC, Aug 12, 2015
    #2529
  30. duevvu

    duevvu Notebook Consultant

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    duevvu, Aug 13, 2015
    #2530
  31. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Use recovery discs to restore the OS onto your new SSD.
     
    Kevin@GenTechPC, Aug 13, 2015
    #2531
  32. duevvu

    duevvu Notebook Consultant

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    Hi Kevin, thx for reply.
    Well but, at the moment, I still have not solved the problem. I can not start the installation from USB
     
    duevvu, Aug 14, 2015
    #2532
  33. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Was the USB flash drive made by MSI BurnRecovery utility?
     
    Kevin@GenTechPC, Aug 14, 2015
    #2533
  34. duevvu

    duevvu Notebook Consultant

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    All is ok. It was for a wrong bios setup.
    After a fresh installation, i have installed all the drivers correctly but i have two warning in the system peripherals. One is an "unknowed peripherals" and another one is a bus controller. I suppose one can be the card reader.
     
    duevvu, Aug 16, 2015
    #2534
  35. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you tried the intel chipset drivers? Also is the web cam installed?
     
    Meaker@Sager, Aug 16, 2015
    #2535
  36. duevvu

    duevvu Notebook Consultant

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    Fixed one with chipset drivers. I never found drivers for webcam. Any suggestion?
    And... is a good idea upgrade the bios??
     
    duevvu, Aug 17, 2015
    #2536
  37. pavko

    pavko Newbie

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    after upgrading ram to 12G sleep mode doesn't work (wake up to black screen and hangs). no any other problems with ram. Any ideas?

    Sent from my SM-N9005 using Tapatalk
     
    pavko, Aug 17, 2015
    #2537
  38. Prostar Computer

    Prostar Computer Company Representative

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    Same problem if you go back to stock configuration/RAM (if you still can put it back)?
     
    Prostar Computer, Aug 17, 2015
    #2538
  39. pavko

    pavko Newbie

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    it worked fine with stock


    Sent from my SM-N9005 using Tapatalk
     
    pavko, Aug 17, 2015
    #2539
  40. pavko

    pavko Newbie

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    I have two ram modules, both crucial. both are working fine on ux32vd and both have sleep problem with ux303ln

    Sent from my SM-N9005 using Tapatalk
     
    pavko, Aug 17, 2015
    #2540
  41. Prostar Computer

    Prostar Computer Company Representative

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    It's rare - and it may be unlikely here - but it could be a set of RAM that is not on the OEM QVL. Since you can verify the RAM works in another computer, you may need to go with another brand for the 303ln.
     
    Prostar Computer, Aug 17, 2015
    #2541
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  42. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Webcam doesn't require drivers since Windows has built-in driver for it.
    The last device could be ME device (management engine), but if you can provide the vendor & device ID for that particular device then you can find it on Google, or we can help you to locate the driver.
     
    Kevin@GenTechPC, Aug 18, 2015
    #2542
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  43. duevvu

    duevvu Notebook Consultant

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    really thx for the reply even if, i'm honest, i don't have understood all :(
     
    duevvu, Aug 19, 2015
    #2543
  44. pavko

    pavko Newbie

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    I have find the solution - if in the BIOS graphics ram set more than 256 then sleep mode is broken.

    Sent from my SM-N9005 using Tapatalk
     
    pavko, Aug 19, 2015
    #2544
  45. Prostar Computer

    Prostar Computer Company Representative

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    Ah, well thanks for that info. :)
     
    Prostar Computer, Aug 20, 2015
    #2545
  46. poohbear300

    poohbear300 Notebook Enthusiast

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    I installed a Samsung 850 Evo in my ux32ln & it works flawlessly. It's NOT the same controller as the 840 Evo so it doesn't have the same issue. It's state of the art & my laptop just flies with it. Mind u, I have two 840 Evos in my desktop, and since the latest bios all issues have been fixed. Samsung was committed to fixing it. :)
     
    poohbear300, Aug 20, 2015
    #2546
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  47. Meaker@Sager

    Meaker@Sager Company Representative

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    It's not the same NAND which is the biggest difference. It uses stacked layers of larger cells that are more durable.
     
    Meaker@Sager, Aug 21, 2015
    #2547
  48. duevvu

    duevvu Notebook Consultant

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    Nobody can help me to fix the cam drivers?
    @ poohbear300
    I have installed an Evo 850 500 gb on my laptop right now but on my pc i have an 840.
    What drivers i need to apply? I have the EXT0CB6Q and magician suggest me to install EXT0DB6Q.
    Is a good idea?? Because i have read something about upgrade problems for more 840 ssd
     
    duevvu, Aug 21, 2015
    #2548
  49. Meaker@Sager

    Meaker@Sager Company Representative

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    Magician should only suggest firmware compatible with whatever installed SSD you have.
     
    Meaker@Sager, Aug 21, 2015
    #2549
  50. kousuke

    kousuke Notebook Guru

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    Hey Guys, if you are experiencing consistent BSOD when booting up. You have incompatible RAM installed. Seems like this laptop is picky about the ram timing or something. I had to replace mine. it's not a hardware fault with the RAM. You can run memtest 10 times and not find any memory errors. It's kind of a quirky issue.
     
    kousuke, Aug 22, 2015
    #2550
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