ASUS loves their customers - Free 1 year Accidental Damage Warranty

No, Asus units purchased from Best Buy does not have the 1 year accidental damage protection, however, depending on the model, it may have 2 years warranty as opposed to 1 year.

If you want the 1 year accidental, you'd have to purchase it from an authorized Asus reseller.

 

I was just wondering if Asus really just fixes these laptops for the ADW or do they replace them? I've got an M50vm that I bought in August last year, and its got some little problems, my '3' key doesnt work on the numpad, it creeks, my fan runs loud, a lot loud that I remember. I just have a few questions like someone a few pages back spilled tea on their laptop, what did they replace? Has anyone managed to get a brand new laptop for this? And do I need my original OS on it? I'm currently running Windows 7, does that void my warranty?

Thanks a bunch guys.

 

Asus will most likely replace the parts that are faulty. An entire notebook replacement are usually given when the notebook still fails to work after 3 RMA attempts or when parts are not in stock for a period of time or if the repair cost is greater than than a new notebook replacement.

You do not need to restore the original OS and a Win7 installation does not void warranty. There is a high chance that your HDD will get formatted and restored back to Vista.

 

Can anyone tell me if you order an asus laptop from the US, and ship it to Australia. Will the international warranty be valid? Someone told me sometimes in the fine print they dont cover it if it was shipped for sale or something =\

I dont know how that would make sense though.

 

wait so does this also give the “20224” protection free?

 

AFAIK, as long as your notebook is purchase from the US/Canada and you've registered your notebook, you are entitled to the international warranty regardless of you location.

All Asus notebooks purchased in the US/Canada comes with the "20224" protection for free.

 

even from best buy? cause they said that there is only 1 year warrenty

 

No, not Best Buy... sorry, i should have been more specific. Only US resellerssuch as gentechpc.com, excaliberpc.com etc will offer the free 2 year global warranty, 1 year accidental and 30 day zero bright dot protection. Most of Best Buy's warranty are 1 year domestic, some may be 2 years but it's rare.

 

well when i went to the asus website for the 1 year accidental and i entered my serial number. it says that i am qualified. is that suppose to happen?

 

yeah, i was about to say in a review someone mentioned signing up for the 1 year accidental with the rx05. probably was war archer.

 

nah i wasnt me. i saw someone saying that they signed up so i went to sign up

 

Consider yourself and other RX05 owners to be lucky!

Also, AFAIK, the only way to activate your 1 year accidental warranty is to mail in your warranty card.

 

well wont asus find out since it ask us to mail in the sale receipt as well?

 

Does this warranty apply if you buy it online from here:
http://www.zipzoomfly.com/jsp/ProductDetail.jsp?ProductCode=10010558

 

Yes, but if you have the warranty, then it shouldn't matter where it's purchased from.

I believe it applies to zipzoomfly too.

 

Ah sweet... Imma get the netbook soon. Thanks David.

 

I wouldnt bet on the warranty if it truly isnt supposed to cover the best buy model - they look completely different (well, the online was has a lot of red in it). As soon as they received your broken laptop they'd notice this and might tell you they cant honor the warranty, so dont run over it in a year to try and get an upgrade.

 

I don't know, if you send them all the info including a copy of the sales receipt and they say you are covered, you'd have a strong case if you ever had to make it a legal matter My G71 said it was valid and covered.

 

can anyone confirm me this? My cousin told me I had to send back warranty card for registering warranty to ASUS 14 days after purchasing. Is that true? Coz if I were supposedly buy from US and ship it back to Singapore where I currently in then it would take more than 14 days tho. Then warranty void? My cousin had such a bad experience before with Sony btw.

 

The ADW is US and Canada only, so if something happens and you want to have that covered under the ADW terms you will have to ship to Asus NA in California. You have 60 days from purchase to register - read the terms here.

The 2 year notebook warranty, however, is global -- so any hardware failure warranty work etc would be handled by the regional Asus service center that included Singapore.

 

The card that you send in is for your 1 year accidental damage warranty and the deadline is 60 days after the date of purchase as ClearSkies mentioned. Your 2 year global warranty can be activated by registering through the Asus website.

On a side note, Asus is very lenient on the deadline for sending in your warranty card information. I have sent my ADW card in 3 months past the deadline and Asus still honored my warranty.

 

can u guys put up a pic of the warranty card? cause i dont think i got one

 

It's the card on the very left

http://www.notebookreview.com/assets/32714.jpg

 

Does this warranty also cover netbooks or just notebooks?

 

According to the Asus ADW website, only EPC1002HA-BLK006X and EPC1000HAM-BLKAM1X purchases through Fry’s Electronics are eligible for the 1 year accidental damage warranty.

 

This is an old thread I know but is this offer still good?

Just order my X5 off of ebay about 2 hours ago

 

The accidental warranty is still currently being offered, but only for certain models depending where you purchased your ASUS notebook.

 

As far as I know it is offered for the reseller versions of notebooks (not necessarily netbooks).

 

does this applies for refurbished notebooks?

 

No, new notebooks only.

 

ok so i registered on sep 16 and i have yet to get the confirmation email. i printed the receipt order and i am planing to send that in along with a copy of the invoice.

thanks

 

Finally went into fulfillment. Hope they send it off soon.

 

doesn't help either...Asus laptops are a mess. I had one before I bought my Mac and honestly it was one of the worst notebooks I ever had. It always broke down while I was working on important stuff for university and sometimes lost data and so on. Not to mention the lack of capacity of the hard disk.

 

Is any warranty covered by ebay's "Brand New" asus laptops? They should be right?

Also, if the computer was to break, do we have to pay for shipping ourselves? Sorry if I'm a noob. Just wondering if I should buy it from eBay or not. Cause they have awesome prices with BCB...

 

1. Unless the Ebay seller is an authorized Asus reseller (you can look up on the Asus website), I would not expect that any warranty is implied or covered by Asus because what you're technically doing is purchasing a previously owned notebook on the secondary market (even though it may never have been opened) - if you ever needed the warranty and Asus said no you shouldn't be surprised, but maybe they would still honor it anyway. I believe the warranty is transferable from owner to owner if the proper paperwork is filed with Asus.

2. Several authorized resellers also have Ebay storefronts, and that's a different story since those are Asus direct products. Anyone can list a notebook as "Brand New" in their listing and meet Ebay's definition of the term, but it's what Asus thinks that counts when it comes to warranty coverage.

3. Under the global warranty terms, Asus pays for shipping both ways and you get a prepaid label to send it to them if you file an RMA. However, if it goes back via 2 day it is usually returned via Ground.

 

will asus still honor my registration even if i'm 9 months past of the registration? i didn't know that i need to register to adw. ):

 

You have either 60 or 90 days from purchase to register the ADW.

 

Yes, they usually will honor it. I remember I was at least 6 months late and they still honored my ADW.

 

Are notebooks from Amazon and Tigerdirect covered by this warranty? I'm interested in getting getting either a UL30A-X5 from Amazon or a UL20A-A1 from Tigerdirect. Also are all notebooks covered by the Zero Bright Dot guarantee? The Asus warranty information on the website seems kind of vague about which Notebooks are covered so I'd like some reassurance.

 

So when going through resellers, this warranty is provided, and then you can upgrade from 2 to 3? What a deal!

 

definately a strong selling point to buy ASUS, great read, good info in here

 

I filled out their online form for the ADW and it said my laptop qualified. Then it said to mail them a copy of my sales receipt and the email confirmation of the ADW that I would be sent by them.

The email never came and it's been 24 hours.

I called Asus Customer Care - omg, the volume on the rep's phone was so low, and the background SO noisy! - but basically, she said "keep checking email and then if it doesn't arrive, call us". Well, that's exactly what I was doing already, wasn't I?

In any case, useless to call Asus but how long should it take for a confirmation email to be sent? And yes, I checked the Spam folder...

 

This is one of the many reasons my next laptop is definitely going to be an Asus. Sorry Apple, you lose.

 

Just looking at the topic of this thread and thought it is really funny.....

Does ASUS really love their customers or just their money?

 

Both of course.

 

haha, good one.

p.s Is that your pic, Angelic? Looks really cute

 

Yea, but I might need to take it down, too many threads going OT because of it.

I was wondering though, any particular reason Asus is giving such an awesome warranty standard? Seems to good to be true, maybe they do love us.

 

LOL, please don't , leave the eye-candy there

It's like when you drive a car on the highway and see a big billboard showing a hot woman .... accidents happen

 

Mine isn't really an accident, but a key from my keyboard fell off and I can't put it back on i(it won't snap back).

I never sent in my warranty papers and I've owned my Asus for 11 months. Can I still get a replacement keyboard free of charge?