ASUS loves their customers - Free 1 year Accidental Damage Warranty

I'm trying to sign up my laptop for the coverage but I keep getting this error everytime I click submit:

String or binary data would be truncated. The statement has been terminated.

What's the problem here? It happens with Internet Explorer, Firefox and Chrome. Do I need to register my laptop on the website in order for me to take advantage of it? It's only been 10 months since I bought it so I should still be under the coverage, right?

 

Asus Rocks!

 

Can anyone confirm that if i buy from US (g53) then would the adw be applicable overseas eg. in india

 

You're TOAST! Sorry to say those words, but the warranty is only available to those who REGISTER in the 1st 30 DAYS of ownership! YOu're outta luck, sorry to say, must be done in the 1st 30 days you own the notebook.

That's a big No Can DO! The warranty for ADW is only a USA deal, Canada too, as I recall, but NOT overseas just because you bought it in the USA...that just will NOT FLY!

The ADW Warranty must be to a USA or Canadian laptop where the owner lives/resides in the USA, PERIOD! End of discussion...ONLY for USA and Canadian laptops whose owners live in those nations.

 

Dude, why u being so harsh? He was just asking nicely. Also, he's stimulating US economy

 

Per the Asus ADW site: "Note: Register within 60 days."

 

How do we confirm our registration ?

do we need to call & confirm cos they dont send any E mail or Notification that they got our mail

 

I would contact Costco Concierge Service right away. I just checked and ALL ASUS laptops on their site state they come with a 2 yr Global warranty and 1 yr Accidental coverage. PLUS, per Costco's electronic policy, any laptop (regardless of manufacturer) you buy at Costco comes with a manufacturers 2nd yr warranty (Costco pays for it; this was the case with a Toshiba laptop I bought). I think ASUS may be trying to pull a fast one on you.

If it is the case that Costco does not qualify and they have the wrong info on their site, then Costco will allow you to return the product for a full refund.

I am a Costco member and have bought laptops and major electronic purchases from them in the past; Thus I have previous experience with some of these issues.

Good luck and keep us updated.


*EDIT* In fact Costco still sells the N71JQ and it states it comes with a 2 yr warranty, 1 yr accidental, and 30 days pixel guarantee. Contact Costco!
http://www.costco.com/Browse/Product.aspx?Prodid=11621798&whse=BC&Ne=4000000&eCat=BC|84|56670|78129&N=4047232&Mo=40&pos=0&No=5&Nr=P_CatalogName:BC&cat=78129&Ns=P_Price|1||P_SignDesc1&lang=en-US&Sp=C&ec=BC-EC10590-Cat56670&topnav=


*2ND EDIT*
I just went to ASUS ADW website. It states if you bought the laptop at a Costco warehouse (physically went into a warehouse as opposed to buying it online at Costco.com), then they won't cover it. WOW, that is stupid. I mean what's the difference.
http://completewarranty.asus.com/Content/US/ADW/adw.aspx

 

Thanks for your reply, Alexmuw. I actually did end up returning the Asus laptop, for other reasons. But it looks like Asus has made changes to their ADW website to clarify their policy (probably as a result of my complaint to them).

 

Sort of an O.T but it is still about warranty.

I bought a refurb g73jh from best buy. since it's already been used, how will i know if this laptop still has warranty or not?

 

@AsILayDaing refurbs typically have 90 day warranties. It should say on the sticker on the bottom something like WARRANTY: 3M.

 

!!! i haven't got the chance to check, but man am i relieved. I was thinking about saving up for the incoming mobo in case they don't accept the receipt or warranty. Thank you!

Is there an asus site where you type your s/n and shows you how many days your warranty has like apple?

 

The warranty starts on the purchase date on your receipt. If you don't have a receipt, it goes by the build date which is extracted from the serial number: http://forum.notebookreview.com/asus/487940-asus-rma-warranty-guide-dead.html

You should sign up for the warranty at http://vip.asus.com

 

Hmmmm... up to which part can it work in the Philippines?

 

woohoo after 7 yes 7 phone calls and 2 weeks i finally have my g73jw warranty registered.

 

Guys dont scold me, i lost my purchase receipt and its been 3.5 months since i purchased my laptop.. Is there anyway i can register for the 1 year adw and 2 year global warranty?
P.s- i purchased my lap from xoticpc

 

i would start by talking with xotic and see if they can help you. they helped me.

 

The ADP says that scratches and dents are not covered.

I just happened to have a nick on my LCD, so I'm not covered? I think it's dumb because this means that I can just drop a screwdriver on my LCD and claim the warranty?

 

This is a long thread; so, I haven't read it all, but ASUS does NOT love all of their customers.

I recently purchased an ASUS NX90JQ and went to activate the warranty only to find out that it doesn't apply to me since I bought it from Microsoft Store.

Microsoft Store wasn't the only seller that the warranty doesn't apply. Cosco, Buy.com, and a few others were excluded.

I had read about this warranty and thought that this was a great deal, but I didn't know about any exclusions regarding sellers.

I am sure that it is related to money, but an ASUS computer is an ASUS computer and SHOULD be covered.

 

How did you try to activate it? Did you get an error message when you tried to register on the ADP registration site?

 

There is a box on the Activation page that says Microsoft Store and others are not included in the warranty.

No, you don't get an error message, but you have to send in your invoice and there email of activations. When they see where I bought it, the computer will not be covered.

 

Im having issues with my Laptop
guess i need to mail it back for repires

Wen I start it, i dont have anything on the screen

How do i format my laptop & get it to factory setting
is the a thread or video for it ?

 

Wow, that's messed up. And those sites say it comes with the ADH warranty anyways. I'm interested in what companies and sellers are on that list.

 

Source: ASUS ADP at a Glance

Try it on an external monitor.

Save any data you need to keep to an external drive or a network shared folder.

Clear any personal data after backing up that you don't want ASUS to see.

 

Thank you
Rep +

 

Ditto!!

 

Hi people,

I'm planning on buying the asus u46sv from USA and bring it back to the UK. For example if i were to buy it from here GentechPC with the Asus 2 Year Limited Global Warranty, how would i claim the warranty if the laptop broke and who would i take it to here in the UK.

 

hmm working on a laptop for a co-worker of my wife. Her kid dropped it and the hard drive is damaged. Was going to just order a replacement but I wonder if she registered hers in time... Or if she didn't if they require proof of purchase to register...

 

anyway if she didn't register it within 60 days of purchase,ADW is not applicable anymore .