Asus Warranty Repair?

Well I finally got my replacement and I think it was well worth the wait. I sent my original laptop back in because of overheating after a repair and they sent me a replacement for it with in a week.

 

the thread has stopped !!! asus must have been cutting heads recently

 

Not really their customer service in europe is still rubbish.
My laptop failed due to the Nvida defect and Asus dont want to do a thing about it except charge the customer for a repair that doesnt even fix the problem.

Ok you can argue Im probably giving a biased view, but how come the other manufacturers
HP, Dell, Apple, Sony all acknowledged the problem and extended warranties in their customers interests. What have Asus done?

 

if you are within warranty you should send them their crappy laptop back and refuse to accept it unless things are done. e.g. call the support a nag the hell out of them I did so and got the money back though i had 3 year warranty on my "elite-garbage" laptop. and it was more than 100 emails and bounch of calls
and about 1 year battle (in my free time) this message for all those who were cheated of their green and feel betrayed by customer support

 

Out of warranty but thats not the problem, problem is the laptop was defective when bought.
Tried all the email stuff dont have the patience the only way they will take you seriously is if you show your teeth and take them on with legal action

 

well if you are from UK then you should contact the consumer rights and explain
what has happened they will be able to help you but they may need evidence receipts etc

 

Wish it was that easy mate. Laptop was bought from Gentech Pc in usa.

 

mine was bought from new egg USA didnt hurt calling and asking , you should fight for your right to party m8 , thats what beasty boys sang once

 

Was your refund in GPB then or USD?

 

Whats the rma in USA like?? Ive decided to bypass the shockingly poor Uk customer service and rma in the USA instead. Hopefully that goes a lot smoother than dealing with the incompetent customer service in Holland


Specifically the Indiana service centre. Anyone on here experienced an rma through them

 

I purchased my G71GX-A2 notebook from tigerdirect november 17, 2009. On January 1st is shut down on me and when I attempted to turn back on it would not post and the screen showed nothing. I RMA'ed it and the Indiana service center recieved it on January 7 of 2010. I was told at first it would be a 3 to 4 day turn around time but that came and went. I called a week later and asked for the status and they said they were waiting on parts to replace it and that it would take 2-3 weeks for them to recieve them. Well 3 weeks went buy and I called several times during that time and always got the same answer they are stil waiting on parts. Well on the 4th week I called and they told me they recieved the parts and that it was under final testing getting ready to be shipped out. I called the next day and they told me they were still waiting to receive the parts!!! I was pissed due to the fact that the previous day I was told they had them and was ready to ship me my notebook so pretty much I was lied to. I finally got ahold a supervisor and she told me she would contact them and see what was going on. I got an email a few days later and was told my parts woul be in by the end of the weekthis is what email said quote
"We apologize for the delay in service and the inconvenience this may have caused you. We would like to inform you the replacement part will be received end of this week and the unit will be repaired immediately and be shipped as soon as possible. You will be provided a tracking number once unit shipped out. Please contact us if there are any questions, issues or concern, you can call at: 510-7393777 or log-in at: http://livesupport.asus.com."

Well I called the following monday to check on status and they said the service center sent me an email and to check it and this is what the next email said quote
"We apologize for the delay in service and the inconvenience this may have caused you. Due to non-availability of the replacement parts up to this time, we would like to offer you a comparable unit as a replacement. The model number of the replacement unit is G72GX. This is final and data will not be back up to the replacement unit. However, if the parts become available while the replacement is being processed we will repair original unit. Please review the attached specification and confirm if you are willing to accept the replacement unit after further review. To do this, please send us an email to: [email protected] to confirm."
So after a month and a week of waiting and being lied to this is what the ending result is. I dont know if I should take the new one or wait longer what do you guys thank? I really like the look of my G71GX-A2 but I an really getting sick of waiting.

 

"ASUS IN EU"

ASUS = Lie

ASUS = waste of time

ASUS = low quality

ASUS = never in-time

ASUS = is Evil!!!

who bought asus = made mistake

of-course this is my and only my opinion but after what I've been through with them Never Ever Ever again in my entire life.

plus I advice you to look out for similarly built laptops and avoid them!
easy when you know them inside out but bit harder when you dont , I know.. but still. tacky = ASUS the rest above

i probably not gunna return commenting on this thread again so just read my and other peoples posts and you will see your own reflection ("but have no fear and battle they expect you to give up")

 

Wow, is Asus support that bad in the UK? In Canada I have nothing but praise for them. They are fast, efficient, and polite.

 

They are all the same man. ASUS Customer Service Reps don't work in the same buildings as the repair facilities, so they only communicate through email. It's the same freaking story all the time.

1. You RMA your machine, and wait a few days with no update.
2. Call CSR and she says she'll escalate the request for additional info.
3. Repair Center doesn't respond, EVER
4. Call CSR again and she escalates the request for additional info.
5. Repair center ignores request again.
6. Call CSR and request to speak to a manager
7. manager reads the exact same script as her workers, but tells you she will personally check on it for you and call you within 24 hours.
8. 72 hours go by and YOU have to call back because she never did!
9. New manager apologizes, says they are waiting on parts.
10. You spend the next 2 weeks calling every single day. Each day, you have a manager send a request to the repair facility, and every single request goes unanswered.
11. You finally realize that the manager have absolutely NO influence over the repair facilities, and can't even get a simple answer about when new parts might arrive inhouse to even fix your machine.

You have now realized that you are at the mercy of the repair center, who answer to no one. ASUS doesn't even have a corporate entity here in the USA. You couldn't email a "white shirt" even if you wanted to, because they are all in Taiwan.

 

Hi, I've just registered after reading this thread in order to post my horror story about the ASUS UK support. I bought an Asus EEEPC 1201n early January. If I read this thread earlier I would never buy an ASUS device, but unfortunately I did that mistake.

I decided to import in into Ireland from US as the UK/Ireland release date was kept postponed mutliple times. Unfortunately it arrived with two dead USB ports. OK it was a newly released device, some problems may occur I understand that. As shipping it back to the retailer in US would generate too much costs (shipping + the possibility of paying customs charges again) I decided to make a HUGE mistake: RMA this laptop to the UK ASUS support centre.

I requested the RMA on the 20th of January. On the 26th the laptop was picked up by the courier. Pretty late, but within a reasonable time. According to the courier tracking site it was delivered to Anovo on the 28th of January. According to the Asus on-line repair inquiry system the receive date appeared as 03/02/2010 and the status was 'Waiting-Wait Parts'

I waited patiently for 2 weeks and after seeing 'Waiting-Wait Parts' every day I started calling ASUS CS on the 16th of February. After hearing several times that 'they will escalate and e-mail me back' I finally received a first e-mail on the 18th stating that my part (motherboard) is 'ready to be shipped from Taiwan'. I kept calling and e-mailing Asus support almost every day adn received an e-mail update on the 22nd of February that the previous update was a mistake and my part was not shipped. IT WAS OUT OF STOCK. I called ASUS CS again reuqesting to find a solution which in my opinion should be sending a new laptop at that stage.

The nest day I got a phone call from CS in the Netherlands and I was informed that a miracle happened and the part is actually in stock and it will be delivered to Anovo (the repair centre in Falkirk, Scotland) by the 27th of February and I will get my laptiop by the 5th of March. I checked the status yesterday - guess what: 'Waiting-Wait Parts'. I called ASUS support and heard the same story as usual: we will check and e-mail you back. No e-mail received obviously. I called them again today and 'they will escalate'. So I called the Anovo directly asking for an update and they are 'pretty sure that the part arrived today but they will make sure and call me back'.

I requested 3 different RMAs with HP over last two years and each single one of them was carried out within 12 business days including the postage time (shipping from Ireland to UK both ways). Good job Asus.

 

Bumping up an "old" topic

Bought a M51 asus laptop around 1,5 years ago... And Hard Drive Broke down
Did it back to my local shop, they send it back to Asus because of warranty.

Now I live in Belgium, which is around a an hour drive for the main repair in Holland. It took almost a week for Asus to pick up my laptop here (Yea!).

After 2 weeks I called my shop and asked where it was.. With a shivering voice he said: Yea, it's over at the manufacturer for inspection and repairing, Asus said it should be here within a week.

3 weeks past I called again. So Where's my laptop? Asus had some problems making it you gotta wait a few days, however we're expecting everything from Asus on Friday (same week).

2 weeks past after that Friday: I called yet again. They sounded... Well embarrased, I know the shop can't do anything about it so I said it's oke, and he made a call that very next day. The shop sounded quite pissed and suprised tbh lol

The next day the shop called me and said: We called Asus and they said it's on tour to the shop right at this very moment.

Me with good hopes going to the shop next day.
To my suprise I received not only a new laptop but even better than my last one x.x


Summary: A broken HD -- 7 weeks repair needed + a week pick-up (note the repair from asus is just 1 hour drive) -- outcome: New laptop and angry call from the shop to asus xD

 

Do you know how many people suffered in this war to make them do that now?

I am a true veteran of 1st WW aka "ASUS against Humans" war and I can tell you that was vicious beast! it ate allot of men (their money and time)
so remember the fallen! always!

(all joke with a grain of salt)

 

can somene point me if there are is any information regarding the extra one year accidental warranty if i register within 60 days?

i called up asus care and when asked about this he said (if you register you get 1 year accidental warranty and i dont if i dont register)

can anyone confirm if they get 2 years accidental warranty or just one?

i tried searching the threads but could not pin point any ..
thanks in advance

 

Here's the info I believe you're looking for:

http://forum.notebookreview.com/asu...jh-x2-warranty-microcenter-2.html#post6293911

 

that clears the thing.
thanks a lot.

 

Hi, just registered and hope it's OK to post in the thread...

I have an issue with Asus repair in the UK. After requesting an RMA at the beginning of April and receiving the repaired EEEPC901 back at the end of April I noticed physical marks on the outer case and the netbook would also not charge properly (constant charge / not charge notifications every second).

I requested a 2nd RMA the day after receiving the unit back from first RMA. Now Asus helpline state that the 2nd repair will not be done under warranty as the repair centre states main board damage possibly caused by user removing the SSD card.

I am going to sent Asus an official complaint regarding this and will then, depending on their response, consider court action through small claims to get my netbook back repaired or refund of purchase price.


Looking for any advise in dealing with Asus support / claiming back through the courts.

 

and the beat goes on

 

Sadly this seems to EXACTLY be my experience (well, only up to step 6 so far); it has been 45 days since I requested repair now (in the USA). They are still "waiting for a part".