Asus Warranty Repair?

yeah this is of base but queston to wishmaker, hows vista 64 and was it pain to get double boot?

 

PM'ed you.

 

Gahh, still not a single word from asus NL regarding the delivery
I thought it would be quicker than last time, but they're taking more time sending a new one compared to repairing the old one

I got the impression that they had a machine ready waiting to be sent, hence the "stats" they gave me. Oh well.

 

Don't want to burst your bubble but...Asus NL are very unpredictable. Never rely on what they say.

 

Heh, I guess. Funny thing is, the mail adress I was contacted from was "asus nordic". Why don't they have a service center there (here) ?

Bahh, customer support Doesn't work anywhere, does it ?

 

Neverending story....

since my notebook isn't finished, and i about 2 weeks on "waiting()", i called yesterday th asus support to find out the "problem"....

Answer? Well, we're wait for spare parts.... but we have no supplydate....

I love Asus !!!

 

Call again and do not waste time with Level 1!! Ask for the manager or Level 2 replacements. I've been through this and after 1 month and a week of telling me its waiting for parts they said they have no delivery date and that I should wait 3, 6, 8 months. Un ********* believable, innit?

I hope you recorded/wrote down every conversation with Asus support. I am telling you this because the guy from the center will say everything is perfect when asked by the manager. If you provide logs with convos, the manager will check the tapes! The tapes will support your argument.

Also, if anyone rings Asus NL and Martin Kramer picks up, don't waste your time. That guy will make any arid field flourish with the bull he says on the phone.

 

Im STIIIIL waiting for my ASUS rebate...Been a year now....Theyre not helpful any

 

Ok ... my G1s is back, with the "right" mainboard, but the problem i still there....

Sorry, but ASUS RMA is just §%&$&&$%/&/%

 

Just thought to update my situation, contacted them last week and they said they "expect" to send it out that week. No surprise here they didn't, and still waiting for a word.
Well, think im not going to get any information this week either and after I'll contact them next week again they probably will try to shut me up with another "expectation".

Im not even hoping for a new unit anymore, it will be some scrap pieces put together

e: just got a mail that they've sent it, to be honest have no idea what it'll be

 

Well, they managed to surprise me, got my hands on a brand new G1S-1AAS.
Only drawback is that it has a 1400x900, as my old had 1680x1050. Too tired to complain about that, though, as im gonna use it mainly on an external monitor.

e: Ah, it has the 9500M GS. I was thinking they'd do that as they've probably had enough 8600 GT:s RMA'd. Well, it's a bit slower than the GT but if it means I wont have any problems, I'll take it gladly Shame bout the ddr2 memory it uses though..
So, a G1SN.

 

I got a question if someone can help me out. I recently purchased the ASUS W90-VP and when i received it, it had a dead pixel. Along with that some older BIOS in the system and the wifi had issues and so i decided so get ix fixed as the 30day warranty covers. i emailed about the problem and they were saying to send it over to their facility. Am i supposed to ship it or they will send me a box in the mail? I am not entirely sure how the entire process works or where the item is to be shipped. Can someone help me out?

 

Purchased a laptop ASUS G1S-AK005C in June 2007 been having issues with it for the past month contacted ASUS (still 2 weeks inside warranty) was given an RMA number by ASUS and assured when I queried that the device would be repaired under warranty. Almost a week since they picked it up I found my laptop has been shipped to a third party repair centre called Let Me Repair UK, in Kilbride, and they emailed me to inform me that ASUS has informed them that the laptop is out of warranty as it was sold to Nexus13(the company i purchased off) on such and such a date means its out of warranty confused: ridiculous a warranty is from the time it is sold to the consumer, not the supplier) and have been sent a quote of around £500 for repairs as the mainboard needs replacing. This i could not afford and poses a significant problem being a undergraduate student studying from home i can not afford these repairs myself, but also need the machine, I intend to fight ASUS on this issue but very angry and frustrated to have to do this and from what i have read so far i'm expecting them to drag there heels

 

That's a very bad situation and I am sorry to hear about such a problem

I would suggest first give both the repair company, and ASUS, a call and explain that the laptop was in warranty at the time it broke and you sent it in; and that this was confirmed by ASUS. Have a receipt and a scan of it; and be ready to send it by email to verify the purchase date. If the confirmation of ASUS was made by email, also be ready to forward that email.

Do NOT sign any invoices that you have been sent. Also check the RMA documents that you provided, unless they mention that you are willing to pay for any out-of-warranty damage, you should be under no legal obligation to pay them (but be careful, I am no lawyer so this is just guesswork!) Usually what will happen is that if you are unwilling to pay they will return the notebook to you unfixed, provided you pay for shipping and handling. If you are unwilling to pay that, they will also keep the notebook.

If the first person you reach via phonecalls is unable or unwilling to help you, ask for his superior, and so on. Maybe some people who have had trouble with ASUS UK can help you with some high-level contact information already. (check this thread, as well as related threads that you will find linked at the end of my Survey on ASUS Problems, which is in the Info Booth, which in turn you will find linked from my signature).

Try to be ferm, but polite -- even though it is difficult because you have been wronged. You are more likely to be taken into account if you are polite.

And if all else fails, contact a lawyer for help. Although at that point it may be cheaper to just give up the computer and buy a new one

 

Thanks E.B.E. am off to Fax some evidance to the repair centre now on the purchase date as they have requested, if no luck with them will go back to ASUS, we'll see how it goes, fingers crossed.

Anyone who does have higher level contact info for ASUS UK if you could msg me the info would be great. Thanks in advance

Update, ASUS have confirmed the machines repairs will come under warranty, hopefully it will return in working order. Does anyone know how reliable LetMeRepair UK in Kilbride are?

 

I am not sure about that company (maybe some other people know) but in general ASUS UK repairs are not stellar. So you can have unpleasant surprises. But, well, it's better having a free surprise, than having a 500-pound surprise, right?

 

Bah! I had my A8Js sent in for warranty repairs last fall because the LCD bezel was splitting from the top piece. They fixed it and it looked nice and all but I didn't realize the stiffness was because their tech guy overtightened the screws. Now, it's out of warranty, cracked and loose more than ever!

All customer service can do is offer to look at it and do an estimate. Shipping would be on me.

I was too tired to argue that it was their technician who messed up so I'll have to call back.

 

If you're in the US then you can use the ASUS eStore. In that case, you could try to get the plastic pieces yourself and replace them, you may end up with a cheaper repair in the end. (assuming it's only plastic parts that are broken, e.g., LCD plastic cover, hinges, LCD bezel).

 

I'm in Canada. I've already checked the eStore and they seem to be out of stock. I think it's only something like $18 for the LCD top.

 

Canada is also fine, I think they ship there. You could try calling them, see if they can get the part for you?

 

i had the same problem myself. i live in the us, but when i called to inquire the customer service representative just said to include a copy of the receipt with the correct purchase date and they will update the warranty.

 

I checked the Asus eStore today and found the LCD cover is now in stock. I'm not sure if I need the LCD bezel as well so I've gotta take a closer look at my unit in the next couple of days. I can't believe the only shipping option is FedEx and they want $23.75 to ship it to my company's US address!

 

what? asus have the guts to let you know that they are not capable of fixing it themselves? tsk tsk...

 

Could anyone give me the e-mail adres of the asus service center in Holland? I can't find it anywhere on their website. My laptop has been away for repairs for more than a month now without any communications so now I want to try to find out what is going on.

 

I don't know about their e-mail address, but they list the phone number as

 

Not sure if this is the service center, but here is the invoice address for some components I bought some time ago:

*ASUS HOLLAND BV
*NIEUW AMSTERDAMSESTRAAT 44
*7814 VA EMMEN
*THE NETHERLANDS

Edit: sorry I just saw you need email address, not physical address. Anyway I'll leave it here, maybe useful to someone in the future.

 

I have called them friday. But they did not say when I could expect my notebook back. The man on the phone told me that the only alternative they had was to give me a partial refund but then I wouldn't recieve my notebook back.

To give a more complete story, I had a problem with my hard drives. The local computer store told me the would have to replace both hard drives but I should better send it to Asus because they would repair it under warranty. This was on may 13. I send it on may 18 and the man on the phone said they recieved the notebook may 19. When I called friday this man said my hard drives have been replaced but my motherboard needs to be repaired but they ordered it but there have been some problems with deliveries.

It seems the problem I had is better know as S.M.A.R.T. Does anybody know if it is possible that they have to replace my motherboard to? I allways heard that S.M.A.R.T means your hard drive is broken.

 

Yes, SMART is a monitoring protocol for hard drives. When SMART gives status "bad" the drive is either dying or dead.

It is of course possible that the BIOS implements the protocol incorrectly/with bugs in which case it would be the BIOS' fault, and the hard drives could still work fine.

 

Thanks for the information. In any case they have replaced the hard drives and are replacing the motherboard.

Whatever they are doing, does anybody know if it's normal you have to wait more than a month? In their own agreements they say that a notebook will be repaired in a reasonable timeframe (14 days).

 

I bought an Asus while I was in America because I was going to move to Japan and I wanted a computer with a global warranty. A few months before my warranty was up (thankfully) my motherboard fried. I was so thankful that I got a notebook with a global warranty. I sent it away. I thought, "Well I only sent it about 50 miles away from where Im living. This thing couldnt take more than two weeks to fix. Not so. They told me that I would have to wait FIVE weeks before I would get my computer back. I was pissed but I grit my teeth and said ok. Five weeks went by. No calls nothing. I had my girlfriend call them (for a global company, youd think they would have a multilingual call center but no.) so that she could figure out what was going on. They tell me that they haven't even gotten the damn parts yet! They say it will be at least another week. So a week goes by. Then another.... and another. I am furious at this point because not only am I having to wait for these morons to fix my computer but there is no one there I can talk to personally so I have to talk through intermediaries and stew in my own anger. Eventually I rented a computer (which I was not reimbursed for). Another month goes by and they finally tell me, "We still haven't gotten the part, we cant find it blah blah blah so we will send you a rental". THANK YOU SO MUCH. I only had to wait two damn months to get one. I had that rental another 3 weeks before I heard that I would FINALLY get my computer back. When I got it back it thankfully had been updated to a G1Sn (i had a first generation G1s). Because of this though, I will never EVER buy another asus again.

 

Yes, the quality of ASUS service varies a lot over the world, and in some places its turnaround times are horrible (UK, for instance). Even the US service seems to have been going down in quality lately -- some bad reports are surfacing now and then.

14 days is the limit they impose as long as they have the necessary parts in stock... so yeah, it's pretty meaningless because they can always claim they are waiting for parts.

 

i just sent in my m50 for rma and asus has definitely impressed me with their customer service

everything went smoothly. the phone reps were nice(minus waiting a total of 40 minutes on hold). from the day i sent the laptop out to the day i got it back, it was 4 business days. they replaced the keyboard, screen, and motherboard. all the replaced parts are the same as the originals

so far the laptop is running smoothly(i just got it back 2-3 hours ago)

i would definitely recommend asus' rma service in canada

 

My laptop arrived back today, all seems to be working well, although somehow the silver A inset of the ASUS badge on the back of the screen is missing, odd, cant see how? but all in all seems to be a happy ending.

 

Looks like i spoke to soon, second attempt at booting up, green starts glowing at the botton of the screen, all turns, then to pink and white then black. Is being shipped to a different repair centre have contacted ASUS.

 

Well heres my first experience of asus rma. Laptop went in for excessive heat stuttering and blue lines on the screen. Asus arranged for pickup on the 25th and sent the laptop out to a company called letmerepair uk ltd. I was expecting a long wait but it was returned to me yesterday with a new lcd. Although with a missing hinge cover and nothing mentioned about the excessive heat and stuttering, so I called up letmerepair and was told by the person on the phone that a tecnician would call back to explain what was carried out. I thought I wouldnt hold my breath on the phone back but within 10 mins I was called back and the technician explained that they carried out tests which were normal? I didnt think operating temps on a gfx card of 102-110 were normal. Will have to see if the stuttering persists, as Im guessing their trying to fob me off without carying out the repairs on the 8600mgt

 

Reading this thread really makes me glad that I can get my repairs done in CA. I've had three Asus notebooks repaired under warranty, all came back within three days. In all cases, they not only repaired the problem, but also replaced any part of the chassie that showed wear and tear.

The only issue I encountered was a cut bluetooth cable on one of the repairs. Asus paid for another round of shipping and fixed that as well.

 

Rung ASUS this morning and asked for an update, ASUS even though they said my laptop wasnt going back to LetMeRepair UK it has gone back to them, not happy.

 

I just sent my Asus X83VM-X1 for repair on Aug 7. They only paid for ground shipping, going to take a while from Alaska to Indiana.

I had to send it in because when I received the laptop on the 4th of Aug the screen had some problems, 8 black shadows at the top, then the screen stopped working entirely. So, I had to do an RMA, hopefully they will get it back to me soon, sucks that I just received the thing, then have to ship it out.

 

Sent my G1S-B2 with a fried GPU to Asus Canada in Markham (thats in the greater toronto area) about a month and a half ago, about 120km from where i live. Two weeks ago they told me that they dont have parts and will be replacing my laptop. A week ago i confirmed the new replacement model - G50Vt-X1. As of this moment in time it still hasnt been shipped out. Go figure...

 

I have had excellent service with that Service Centre all 3 times I went.

- Dropped off my A8jm for cracked hinge issue, turna round of 1 day and they replaced the entire casing of the laptop

- Dropped off for a mobo issue, turn around of 4 days AND they replaced the entire casing

- Now my computer is out of warranty, dropped off for cracked hinge AND cracked LCD screen. Turn around of 2 HOURS and there was no labour charge and I only had to pay $200 (cracked hinge was free).

Simply incredible service for me.

 

My new g50vt left laptop speaker wasnt working. I personally went to Asus Canada in Markham. They replaced the speakers and the motherboard. I waited 2 hours. Excellent service.

 

After waiting and waiting for yet another new motherboard for my G1S that Asus has had since June, they have offered me a replacement unit, a N50VN, should be with me in the next 10 working days, very nice laptop, and happy that this is finally resolved, kinda wish i was still getting my laptop back even tho the replacement is a bit of an upgrade on specs than mine.

 

Would you mind sending me a pm of your current RMA number? I would like to followup on the progress of this RMA. Thank you.

 

urgent question about asus warranty in north america. for my laptop
does fed ex provides a box for shipment ? or am i supposed to box it myself ?
and just give it to the fex ex guy

 

For my RMA today, I had to go to a Fedex location as they use the RMA printout/pdf to actually create a Fedex label. I used my own box. So not sure about the box issue.

 

Can you please check your PM? I sent you one last week and there has been on followup yet.

 

Asked for an update on the replacement via email had no reply, tried calling and asked they couldnt tell me anything beyond the 10 days thing when I askedto speak to someone in the swap dept. or anyone who could tell me there 'wasnt anyone availible' how do I get past these level 1 people? like other forum members have suggested. I am a little stuck now semester has started and assignments are piling up, doing my best with the computer access I can get, really need the replacement.

 

Please anyone with any experiance, how do i get past level one customer care, i can't seem to get to speak with anyone else.

 

Tried again to find out whats happening, my replacement is waiting for parts?!? and have been given a new reference number starting NLA. So the replacement is what then, someone elses machine they couldnt fix before....I dont know whats going on now, waiting on an email from the swap dept. still no-one availible to speak to me past level one.

 

Update.....I actually got an email

"I apologize for the late reply I have checked your swap and the unit is awaiting a part.

I have emailed the dept. to get an update on the ETA for this to arrive or if it has already been allocated.

Once I receive further information I will let you know,

This should be tomorrow.

Kind regards

Donna

Asus UK"

I wont hold my breath, very concerned about my replacement unit needing parts, will i have to wait 3 months again for said parts never to arrive just like the G1s they have had since June!

I replied saying "What I dont understand is why I was offered a replacement that is not even working and given a 7-10 day timescale for recieving it? This is unnaceptable that ASUS solution to being unable to fix my laptop to try and repair another faulty one and once again wait, have been without my unit since June."

I dont think my response has been unreasonable here, but was quite angry when i replied.