Asus Warranty Repair?

I suggest you contact them and tell them to send you the parts (rubber feet and crooked door) by post. Don't 'ask' if they can do it, say (politely) that your laptop has been in repairs and they did this and that wrong. You are not willing to stay without your laptop for another few days, so could they please send the parts that got broken during the repair. Send a picture along with that, via email.

Then you can just glue / replace them yourself, much better than sending it back in.

As to ASUS UK... I am considering making an explicit note on that in the Info Booth, during my next edit.

 

Asus NL needs an explicit note too....Something along the lines : BEWARE . Also a list with people who lie to clients...and a list with people who solved problems. Like that, people will know whom to talk too...

I will start first for Asus NL:

1. Martin Kramer. This guy says one thing today and in 3 days will say something else.
2. Mr. Serry or something like that, when you ask to talk to the manager he will tell you that he is busy and that he will call you back. He never did, after 2 weeks of waiting.
3. Mr. Hervin, excellent help from L2. He did in 8 hours what the other incompetents could not do in 1 month and a week.

 

I have plenty names to add mate

ASUS down...

also this guy had something similar, Actually its same thus
if its once = coincedence...
2 times = bad luck...
3 times = Law or rule...

http://www.neowin.net/forum/index.php?showtopic=641066

http://forum.tabletpcreview.com/showthread.php?t=11764

i feel for him... but his struggle is over and mine has just began!

 

I work with the European Parliament, with the European Commission and with HSBC. When I told some people what happened they were shocked. Asus can count on the fact that this has been brought to the EU commission's attention. They lost some loaded clients. They even posted don't buy Asus on their bulletin boards. Also, the guys from Asus NL did not want to help me at all only when I started reading the letter I had from my lawyer. So, yeah, I started legal matters too. I had the same thing. Lies over lies over lies and the eternal 'we don't know. You need to wait from3 weeks to 4 months for the new motherboard'. This was after they said 20 times that my mobo will arrive in a week. It never did, they never asked Asus TW to ship the mobo.

Next time my U6 breaks, which is gonna be pretty soon, I can feel it...there will be hell to pay if they don't fix it in the timeframe they say. I am not kidding, my lawyer has put the situation on hold with them. He wanted to send them a nice letter when he heard that my 2 day old brand new U6 had a faulty card reader.

We should really find a place to post all these things maybe someone will notice them. All the reviews here on NBR all positive and missleading. Even the Seagate Momentus review is saying things that do not convey the proper message.

 

I called and asked for Donna King, I was told that she didn't work at the company any longer. Next time i called, guess who answered??

 

@ Wishmaker

If you want all this to get into the attention of some ASUS employees than I suggest you can start this thread at www.asustreiber.de.

This is a German website, which also has an English section and is created by some persons who work in ASUS Germany notebook section.

This website is dedicated to help ASUS customer in Germany to find the latest software and drivers for ASUS notebooks.

One time I was looking for ATI x1700 video card driver and I was referred to this website by one of the ASUS support persons in Germany.
The owner has one time confirmed to me that he works for ASUS Germany.

I think this way the information about the lawsuit and all the disappointments of the costumers with ASUS UK and ASUS NL would also be known to some ASUS employees in Germany as well as all the ASUS’s German customer who visit this website.

We can only hope that ASUS will improve their service quality for the benefit of everyone of us.....

P.S. The website mentioned above in currently being reconstructed with a new design and many things which were there on the old site are not yet laoded on the new one.

 

few emails you should expect from ASUX

coresppondence with anna

Dear Andrew,

We did arrange the credit back but the US office sent us an email that they cannot credit the customer who is not living in the US.
That’s why I arranged VX2S notebook.

90NGJA2174136GAK10AT AS VX2S COT7500/2AP7/1G2/UK VX2S-2BAK/1BR/V/T/L8/WN/B/GA 85N0AGHRR057208


Model: VX2S
CPU: Intel Core 2 Duo T7500
HDD: 200 GB
Memory: 2GB
Bluetooth
Fingerprint
Camera
8 Cell battery
Blue ray


Once you confirm we get everything arranged.
If we don’t have confirmation within one week then the unit will be confirmed automatically

(this is yet 3rd email with tricky trick to trick me into dud.)


my replay below....


Hello Anna

i Have to decline your offer.

explanation of your failure.

US office didn't have to credit me back in UK
vice versa the Person and account that was used to purchase laptop are
both US based.
therefore there is no obstacles in order to credit back the account
that was used in order to purchase your
faulty equipment.

US vesrsion laptop (V1S-B1) couldn't be purchased from UK that's why i
asked one of my friends to do it for me.
so you can credit back the person who whos (credit card number)was
used and credit the money back to their account.

the online based company called newegg.com has all the necessary
details of the account to which they need to credit back if YOU ASUS
give them the credit note. you need to contact their office and speak
to the main manager in order to arrange this.

in case you have problems talking to US based ASUS you can provide me
with contact details of their office, and my lawyer will take it from
there.

Best Regards


her reply below........................................................................

Dear Andrew,

I am really sorry but if you would like to have the refund then we need
to send you the unit back and you need to send it to the US support and
if they would agree then they can give you a refund. They refused to
give you a refund as the unit has been shipped for replacement in
Europe.

Our procedure sais that we can just refund the customer thru the place
of purchase. There is no other way. Since the US support refuses to
refund the customer who travel overseas we can just offer you a
replacement unit I offered you in my previous email.

The Lamborghini VX2S I offered you is much better than V1.

Kind regards,

Anna Kornatowska
Asus UK

my reply to her sorries....


Dear Anna kornatowska

Thus "unit"is in your possession (ASUS)

And I have paid to to have VIP support, and also 2 year +1 year north America

i strongly advise you not try and trick me into accepting faulty
laptop back in order for me to send it to you
(global ASUS warranty) in USA there is no difference where my faulty
laptop is as long as its in your hands (asus) and you just have to
credit me my money back onto my account thats all.

if you are unable to do this please give me the contact details of you
management and ill speak to them.

this looks extremely incompetent if say such thing as I customer need
to send item UNDER global
warranty else where while its in your possession.

note to admin:

there are allot of media company's that will be interested in my
story, and also i have found others who will join me to tell the truth
about how you treat customers under global warranty.

so shall i give you my bank details now?

to say the least i had 100+ emails sent to you and spent allot of time
just talking which isnt getting us anywhere really


regards

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

this all began with this email....

to me, Jay_Parmar

show details 30 Jun


Reply


Dear Andrew,

We can offer you a refund.
We arrange the credit back thru the place of purchase and it would be
100% of the distributor price.
I can see in our system that you purchased your notebook in the US, so I
hope it wouldn't be a problem for you to collect the money from there.


Kind regards,

Anna Kornatowska
Asus UK



now please tell me im wrong or stupid?!


check this other email after several misleading emails to make me beg

shoocking calculative email after saying 100% refund

Dear Andrew,



In our system is info that you bought the unit 9/4/2007





The repairs took together 88 days:



GC7


GC81


GM83


GH85

Top of Form

10/8/2007

Bottom of Form


Top of Form

1/15/2008

Bottom of Form


Top of Form

4/23/2008

Bottom of Form


Top of Form

6/19/2008

Bottom of Form

Top of Form

11/12/2007

Bottom of Form


Top of Form

1/21/2008

Bottom of Form


Top of Form

5/27/2008

Bottom of Form


7/2/2008

35


6


34


13





9/4/2007

7/2/2008

302 days

-88 days

214 days



214 days is about 7 months so the credit will be 80% as the unit is older than 6 months.



If you bought the unit later than 9/4/2007 please e-mail it to me.



Kind regards,



Anna Kornatowska

Asus UK

 

hello

why would you think its good to inform ASUS about ASUS ? LOL^^

I would think GLOBAL people should know that its GLOBAL warranty is (not so Gut) scheiz.

why Germans should know and say Italians shouldn’t? , also me being 25% German i don’t speak German so stop trying to get free traffic mate we aren’t born yesterday like wishmaker has said !

thers alllways someone who wants to benefit on your crappy situation.

I think im becoming paranoid with ASUS more AND more , and belive this or not, I have also waited for my V1S to die every time I switched it on.

and guess what didn’t have to wait long for it to happen.LOL^^

ASUX

 

geez sounds like this company is a cone man factory.

 

How come we stumble on info like this after we buy the product? ***hahaha...censorship is the cure for everything....***

I use my U6 less and less. I hear new noises every time and am thinking of selling it. For the moment it is in the fancy black box I have with U6 Series on it.

 

@ tyrell_corp

Chill man it was only a suggestion.
By the way, I am not a German also.
I even cannot speak a good German.

I personally believe ASUS germany has one of the good supports. I so far had no problem to get help from them and especially in English!
I thought maybe they will know how badly their colleagues in other countries are treating the custumers.

I also had my part of disappointment with ASUS notebooks.
Look Here: http://forum.notebookreview.com/showthread.php?t=276384


I am sorry if I hurt your feeling or something.

 

tyrell_corp, take it easy, and stop assuming negative stuff about people and replying to them in an aggressive fashion.

 

I noticed that the keyboard in my G1 is loose, when I click buttons close to left or right side, it makes kinda 'rattling' noise. Very annoying to write with. I have contacted the asus support about these things and they'll contact NL.

 

I feel sorry for you...

 

Well we have no experience from the Finland branch yet. Hopefully things will not be as bad.

Have you considered just asking them to mail you a new keyboard and replacing it yourself? Just to avoid the possibility that Finnish support is as bad as UK.

 

Another thing, please, do not post contact information for people without their explicit confirmation. I have removed email addresses from the messages.

 

and dont forget 2000$ waisted !!! invested in china and they make new model laptop AK477.62

 

im sorry man really...

i have read your posts and yeah it sound similar.
id say exactly same for someone looking from the side.


just this 180 s email to asus made me paranoid !!and very agressive!! 9 months of dead laptop and they have also counted that i should be refunded 80% after which they offered me vx2s and before that 100% and b4 that v50 which is same mo bo as F3 maybe with one more faulty cheap chip from junk yard of M$ and not refund !!!


i really think that ASUS uses faulty chips that didnt pass QC and thats how they make money , its a lesson for us not to buy cheap and not from trusted market giants, like i would think Sony Dell IBM<--top class aome apples not those which have rotten motherboards from asus. and no joke PANASONIC TOUGH book wow nex ill buy is going to be sony ibm or toughbook.

 

Exactly. I paid 1100 eur on my first U6, 60 eur shipping, 185 euros customs+VAT. This sum is very acceptable (2150$) considering in my area you get the U6Sg for 1800-2250 euros. I said I did the perfect deal. When the famous Mr. Kramer from Asus NL offered me a refund with a nice smile he said he will pay me back a sum that was 500 eur less than what I paid. When I asked, what about VAT, Shipping, he said tough luck. Bear in mind that my laptop arrived 3 weeks after I bought it, sent it to Asus and they kept it for more than a month without doing anything to it. To summarize, a 3.5 week old brand new U6Sg-A1 barely used and still with plastic covers everywhere was worth 500 euros less. Talk about being desperate and ripping people off.

 

and thread is dead.... coz nothing to add .

 

Oddly, my V1S came back in only a week or two, despite it having taken *much* longer to get the battery back!

 

check this out...



after 2 times saying we are going to give you refund in USA and if that shouldnt be a problem for me to get it there , they wriite me this.




letter from ASUS (the way he writes somehow reminds me "gold member" from ostin powers film) ...bless him as he cant speak english.

email...

I want to treat your case because I am taking over the case as end responsible.


The NB is bought in the United States and due to this fact we can not credit back because we have different policy terms then in Europe and they only can offer a replacement and have not the Credit policy.

Regarding the Global warranty is only for repair as stated in the Notebook Global service terms and policies.

We can only SWAP this case with a Notebook with higher specifications as provided to you. But to close the case I would like to offer the following instead of the offered VX2S

V1SN with higher specs: 250Gb HDD, 3Gb int. memory. The other offer is still booked.

{i dont want their faulty devices i want my money that THEY promised BACK!}


Thank you,

Ing. M.Groenwold

European account manager

 

I finally have everything promised to me! After a month of waiting I have a backpack for my G2S to go in and a power supply for it too. Im only dreading the day this one breaks and I have to deal with the stupid RMA People!!

 

hehe yeah mate i supose i would do the same , think about it ASUS offers me LAMORGHINI laptop , and i refuse to take it and ask for for my money back even knowing that VX2S costs about 30% more.. there should be a mighty good reason not to innit?!

 

That still does not change the fact that their service is crap. They think they can shut you up by offering something more expensive. The have this twisted approach making sure the client is okay in the short run and not the long run. If the lambo breaks, you will have to deal...with them ...again.

 

In anycase, aren't most the replacement laptops that they offer refurbished ones rather than factory new? Please correct me if I am wrong...

 

Mine was brand new. Covered in plastic, it had that leather smell when I opened the box. To be on the safe side, I recorded the convo when they guy from SWAP said he will give me a new one. Like this, had the replacement been a refurb, I could have done something about it.

 

If they really don’t like me or any other client in the same situation ,they can send me dud and pretend I was responsible for it becoming a dud. So I agree that no matter on the “plastic smell side of view” or leather”
They are prone to ship you something not so fresh…

I phoned and spoke to groenfeld guy and he told me with sorry voice “if I could I would give you money back, but I cant” then when I said lets take this matter in the court and or can I talk to supervisor he said …well he is on holidays…(familiar situation to all of us) and he will be back on Monday. And also he said quoting: if you don’t mind waiting till Monday?! I have laughed and said hey I was waiting 9 months and bought laptop from IBM to just communicate with you LOL .

I think guys who work there unless they are hungry to get some and run type of people know that they are torturing clients .

 

All these things should be put in a sticky with a title..'Read before you buy Asus'. Honestly, I am disgusted. Everytime I see my U6 I remember how that Kramer guy said I should be happy they are offering me an U3. How can you say that to someone who spent over 2200$ on a laptop.

 

These things are in the sticky, as I mentioned a while ago I think on this very thread. These discussions about support quality occur periodically in this forum. During one of these occasions I synthesized the information in one single big post, and I linked if from the Info Booth (under "negative aspects"). That post is indeed out of date (we have info about quality of support for several new countries right now, and that should be added. Also I should warn more strongly against UK support). I will edit it when I have the time.

http://forum.notebookreview.com/showthread.php?p=2950778#post2950778

 

time you had time to type 1024 characters !1kb! lol and your saying that you don’t have time to drop a line about true state of their support right this moment? people are dying and you don’t want to intervene?

In other words why wait .. or you want to discuss with them?

 

I think this is becoming slightly paranoid.

I type 1024 characters pretty quickly when it's something simple that I have to say. But to discuss the state of ASUS support and quality, that's not something simple and requires thinking and proper, objective formulation. So I don't do it in 5 minutes.

Besides, this week I didn't have much time for ASUS/NBR, so I plan to catch up with the forum. Afterwards, I will do my edits (Info Booth, and then the post I was mentioning).

PS: Nobody's dying quite yet

 

well iv read it http://forum.notebookreview.com/show...78#post2950778 and admit that it shouldf been time consuming still.

you know half or it only coz we all also too lazy to give up all little details there are to add about crappyness os ASUX support UK

joint venture is atractive idia for me court process is free so i am not affraid
of court costs nor ill pay for any. so asux will be the one who will have headache if im not getting money back. others may have to spend some , but together stronger!

 

story continues ...


no one has called me from ASUS during the day.

again case was given to some wacks

excuses follow...

email/...

Dear Customer,



Anna Kornatowska is currently out of the office so I have taken over her work.



We have checked the US service and, apparently, they do not credit customers who travel overseas so in this case only a replacement is possible. We realize it is very inconvenient for you but we have to follow the procedure.



We would like to offer you one of the replacement units below. Please let me know which one you prefer so that I can confirm the booking with the swap department.



Please find the replacement units specs below:





1)

REMOVED


AS V1S COT7700/2BP5/3G/FR


V1SN-4AAS/8SS/V/T/WN/B/EA






2)



REMOVED


AS VX2S COT7500/2AP7/1G2/UK


VX2S-2BAK/1BR/V/T/L8/WN/B/GA



3)





REMOVED


AS V1S COT7700/2BP5/3G/FR


V1SN-4AAS/8SS/V/T/WN/B/EA


REMOVED


Notebook


RMA


ACUK


Anna
























Once you confirm we get everything arranged.

If we don`t have confirmation within one week then the unit will be confirmed automatically.


why automatically?? lol a i a machine?

 

At this point I would suggest that unless you wish to spend possibly a lot of money on legal representation, you take one of their options, since it's clear they won't budge w.r.t. the credit back option.

The VX2s is a very nice notebook. It's better than nothing...

Edit I also removed the serial numbers of the machines. They can be misused.

 

wrong !!!

I spoke to someone at the asus main office in HOLAND and they have said that they will deal with it, they need to make credit to UK now. I will wait.

so you aren’t as patient as myself and you would lose this case being in my shoes

I suggest that you should be more patient.
,and legal stuff as I have said before is free for me.

others can get free legal help in this matters as well especially in UK

(COMMENT REMOVED, INSULTING)

regarding "better than nothing"

(COMMENT REMOVED, INSULTING)

So you have choice in your life if you don’t chose in time what you should do
Russia will come and make decision for you

(COMMENT REMOVED, INSULTING)

thank you for removig ASUS property
i really dont know what can be misused and by whom.

 

Sometimes the world aint perfect. Take the upgrade.

 

tyrell, you're getting insulting again and I'm getting a bit fed up with it. Please go back and edit the message, because if I have to do it, then it will be accompanied by an infraction. But I'm giving you a couple of hours before I do that. Edit: since you refused to comply, I had to follow on my warning. Please, be polite in your communications in the future.

As to how serial numbers can be misused: for instance one can make a fake warranty claim with a serial number that you provide. When the out-of-warranty notebook gets sent in, ASUS realize the serial number is different, but the original serial number will be compromised, and any user that notebook gets to (you or some other person) will have his/her warranty voided without doing anything wrong.

 

mate im sorry if i was insulting but as red said life isnt perfect nor this world i will accep your corrections and compear to my copy on another website

 

ok my red friend give me 1000£ and i will accept their lame laptop so i can hand it to you..

otherwise i think that you are wrong.

 

Please, everybody, try to maintain objectiveness and civility.

Thank you.

 

I'm not very happy right now... trying to get anyone to answer my questions about receipts and sending in a laptop for warranty... unable to reach anyone from asus to answer my questions for the last three hours.

 

3 hours? how about 9 month

 

As you can see im not the only one ... and its not accidental anymore people have problems with ASUS more-AND MORE. i'm glad that your good in putting this all down nicely in writing and without SCREAMS like maybe some of us would.

reason is that because your such a big Asus fan ,maybe just coz your very intelligent. but "objectiveness" is that ASUS-UK... isn’t doing what it supposed to do according to the consumer law.
Therefore you should be able to put that in writing and remove "solid heart touching" losung onto something more realistic, such as "solidly build , by cold hearted never responding in time company". And adding "it does not affect your statutory rights"

I hope I wasn’t insulting anyone in this post… coz I don’t see it as insulting

we all here to make sure that we are only people with problems , but when your feeling that you have been coned...
you feel rather bad.

 

No, that's not at all insulting, that's realistic. By the way, I have made that update that I was promising on this thread a few pages ago. It's here:
http://forum.notebookreview.com/showthread.php?t=284738
(or maybe that's what you were talking about, when saying that I put things down)

 

I don't believe it. My V1S has killed *another* battery.

This time when I called support the (quite helpful) woman I spoke to suggested that they may just swap the whole laptop, but could I send her a log of everything that had happened. This I have done, so guess now I wait and see...

 

I think there were some success reports with the V1S batteries, specifically a newer batch of batteries. Check the V1S battery threads. How old was the last battery that got killed? And was this the "modular kills main problem" or were you just using the main battery?

 

is it bay batt prob or just main 8 cell?...

geez man this looks bad every1 is having batt probs with this company laptops. :twitcy:

 

Yep, but it seems to have stopped now with newer models, fortunately. The battery life is also increasing a little bit.

 

This is the main battery it's killing - this last one lasted only a month! I only have the main battery, no modular one.

They've offered me a replacement laptop. My first thought was yes, until they said they only have V2S's available. So they're offering to replace my laptop with one that has a smaller, lower resolution screen driven by a slower graphics card and potentially a smaller hard disk. Not much of an offer if you ask me!

I've asked them to confirm the full spec before I say no, but I think I'll simply be asking them for another replacement battery until they get hold of a swap V1S.