Asus Warranty Repair?

One option is to request the V1V. It's been released here in NL at least. Though with this you run the risk of the same, or similar, battery problems.

You may also consider the M50, but that's not technically a business machine so, theoretically, you would be going down a step in quality (although in practice the V1 has build quality complaints, whereas the M50 does not...)

 

Hmm - what's the V1V? Not heard of that one!

 

Montevina refresh of the V1. http://www.goris.nl/products/information.php?product=15579

 

Interesting. I have rejected the offer of the V2S, and suggested a V1V if they really don't have any spare V1S available. However to be honest I'll take a replacement battery again if they have one.

 

To my complete lack of surprise they weren't keen to give me a V1V, so I've been bounced back to the normal RMA team to send my battery back to. Oh well.

 

ask and youl be given, my friend if the person is pretending to be deaf then write it! if they say they are blind write it to someone who sees :yes:

 

According to my friend who work for lynnbay.com, Asus shall return the systme back to you in 24 hours after receive it. Unless you change the cpu, hard drive, or ram, which you shall tallk to your resellers.

 

and we supose to belive this?

 

Asus' North American tech support generally is able to turnaround their repaired units within 48 hours of receipt - again, well established by history of reports from forum members. Sadly this pattern is not replicated overseas, however, esp in Europe where Tyrell lives. LynnBay appears to be a US operation, hence their response regarding tech support.

To correct an error in Oneseuh's post: You do not need to speak with resellers unless the cpu was upgraded (as the Asus warranty is then void and all warranty work is to be covered by the reseller). HDD & RAM upgrades do not affect warranty.

 

well ok we lame at 48h service , but we have created football!!!

 

Not what the Americans call football But we are digressing...

 

i have been contacted by ASUS giving me refund. yet no money have been sent to my account but looks like now they are serious about it , after 1 year! of fooling around

 

Hello everyone

I have got my money back from ASUS after 1 year of correspondence and more than 160 emails total sent to them. They tried to give me 80% again but I fought for my 100% viciously and got them. 1000£+

My opinion over their service is somewhat very low, just think about it, you buy high end machine only to realize you gave money to the company that sold you a very^ faulty “model”

When you ask for a refund they say NO! you wait for repair they say SOON you get your laptop back after 30days again only to realize that nothing have been done and it remains as faulty as it was, with minor “positive” changes such as screws missing and rubber parts. Why positive? it makes it lighter!

Then you call/email them again and request RMA you send the machine again, you get it back AgaiN and AgaiN it doesn’t last…

Then you ask them to clarify why it takes another 30 days? …they say “we are waiting” for the parts to be shipped from TW.(UK law must be repaired within reasonable time which is 14 days)

You wait another month. AgaiN

But remember to buy yourself second laptop or PC thus you may need it to fight@asus to give you what is rightfully yours (at least you think so).

They may try their tricks i.e. swapping for low-end machine

Many battles are ahead of you!

All your data, all your files, your work anything you planned to do on ASUS machine must be (backed up?) no!! you shouldn’t install it there in the first place! you have big chance to lose it all! That is if you have V1S-B1 like I did.

I should add that It may only be my experience with this company.

Remember 1 year!! To get your money back” and that’s when your 100% have right on refund.

p.s. I personally will never buy from them again.


Thanks goes to notebook review ( moderator E.B.E ) for being democratic and also special thanks goes to
Wishmaker he wished @ good luck and it worked for me (I believe in this things)


oh yes link to one very interesting read about asus customer service across the globe. http://forum.tabletpcreview.com/showthread.php?t=11764

 

Hi Everyone,

I'm going to pitch in here and tell my story - granted, it is not as bad as some of the experiences you guys have had (my deepest sympathies) but nonetheless as uttery frustrating. The issues centre on delays, unforthcoming communication/information and unfulfilled promises by Asus (and the story hasn't ended!).

In brief, the first issue concerning compensation arose from a repair (of my V1J) that was initially denied by Asus under warranty in April 2007. I spilt a small amount of water over my V1J notebook and I had to press home that the Asus website claimed that the Spill-Proof Keyboard is protected from direct exposure. After 3 weeks under repair, compensation of an extended warranty was offered partly because it was sent back to a wrong address! I never received confirmation of this (it turns out I never got it) or the further levels of compensation promised relating to damage to the unit whilst under repair (you wouldn't believe it...).

I sent the V1J for repair again on the 12th August (this year) and I had to wait a month before being told that the unit was going to be replaced. Before this information, Anovo claimed they were waiting for parts (which I was told would take a week, maximum, by customer services). One has to wonder what they do with the laptops that 'can't' be fixed - I suspect they eventually are and sold on....

The V2S model I am due to receive (I haven't a clue when as they are ignoring my requests for info on a delivery date) as replacement is satisfactory in some respects, with a higher base spec. However, the 'swaps' rep would not see her way to compensating the areas in which the V2S lacks - primarily the smaller 14" screen (the V1J has 15.4" screen - i.e. 36% more pixels).

She would also not see her way to mitigating the inconvenience I’ve suffered in having to postpone travel arrangements and meetings with supervisors and colleagues due to being without mobile computing. She believed that the replacement covered this, whereas I believe it is only a means for offsetting a failed repair.

I think it approaches disbelief the way they think they can do what ever they want and take however long they like - they are playing with peoples lives for the sake of saving some money. Warranties should not be a licence for companies to play God!!! Bring back Guarantees!!!

 

insist on MONEY back option mate don’t rely on their faulty equipment and buy yourself true "international business machine" also I should add that your way of saying (they are coning me is ) is rather lengthy. Your one of those (us) who ate the sour apple from sweet-looking tree.

 

My Situation: emailed Asus regarding repair for my laptop, it is still in warranty, asked to replace the plastic casing due to a crack, new screen, and also the plug for the power was faulty. So i sent away an RMA form....2 Days later, without any email or anything information, a man ( from DPD ) shows up at my door saying he is ' here to collect a laptop ' so i had to send it away without the RMA form included. This was 1 week ago, and judging by many posts on this topic it looks like im gonna be waiting minimum of another 3 weeks. Anyone got any sugestions i should do?

 

Update: called Asus today, man told me that the unit was in inspection, then they will have to order the parts and fix it. then i asked how long it will take, reply was ' MINIMUM of 2 weeks but its very rough ' Very rough?. And when i asked for repair centre number, he said he ddnt have a number.

 

ASUS proves to be at its worst, but atleast it was first to introduce us to cheap subnotebooks

my advice is INSIST on replacement when it takes over 14 days! ALLWAYS!!!

 

I shall phone them tomorow again then, thanks. Also one of my worries is that there are some bank details on the HDD, anyone know where they end up going?

 

don’t mention it and no 1 will be interested in stealing it

always wipe and or reboot the operating system. at least b4 sending it to them.

"scanning" of your HDD is possible thing , but again thats if they really want to get your data.(this part is bit paranoid)

but my advice is to get home edition of Acronis 11v i think which has bootable cd option, and which by itself able to wipe all the info and wipe it pretty good, at least it will take hell of a time to get your data from this drive and it will cost $$$$ to do it after wiping it with this boot disk.

That’s what I do if I have sensitive data

But I wouldn’t worry too much, coz asus repair centres in UK have tendencies
To forget putting screws back and or some cosmetic rubber made parts go missing too.

I had 4 RMA’s with ASUS think about it!

 

Phoned them again, reqeusted a replacement mentioning the phone call i had with them the other day, and she just said there was no way i would get a replacement and all she was going to do is email the repair centre and tell them to hurry the job, which i think she wont do anyway. dont think i'll bebuying with Asus again, if i do im just going to send the laptop away to the retailer i bought it from, maybe they will actually do a better job.

 

im sorry to hear this man , but you aint the only one in this ASUS boat which has plenty cracks. tell them this.. i bought a PC to replace your PC please refund me or do your repairs (within - 14 days) or else refund me completely.

thats just what i think is fair

 

Its been 14 days now since it was collected, so i guess i got the rights to have a replacement or refund?

But i bought the laptop of a reseller ( Laptops Direct ) wouldn't that affect the refund side of things?

 

the sales of goods act does not specify how long, but rather says that it should in a reasonable time. of course, this is not very useful as everyone has different interpretations about what a reasonable length of time is. so no, legally you do not have the right to a replacement/refund after 14 days.

before i sent mine to be repaired i pressed them on the point at which they would replace it (if it hadn't been repaired), but they were extremely vague and said it depends on whether parts are on order which is their usual excuse...

you can call them and say that you don't think it is reasonable length of time, but i'm not convinced it will do much good...

 

Hi

Don’t listen to those who fail in their life. They will always say things the way they perceive them, as I said if you’ll insist on what is rightfully yours you’ll eventually get it. Like I’ve done.

Yes I admit its going to take some time and effort but mainly YOU CAN DO IT!

so tell them that its INCONVINIENT and Convince them ( don’t try to convince secretary that will never put you through to her boss) always Aim higher such as supervisor manager , take their names and ask for responsibility of their in front of you CUSTOMER who is ALLWAYS right .

some had doubts in that I will get refunded ever! And I did… why? The answer is in my posts really, so read them and think what’s right for you.

Small thing I should mention that one of the people I have met during this week had G1S laptop and it has similar symptoms as some of us had on V1S’s I suppose its inherited from the family called ASUS.

Nasty company

 

Hmm. The graphics card in my W7S died in March - I sent it off and got it back fixed within one week, so I'm pretty happy with Asus service.

 

my replacement notebook, which once belonged to Barbara in France, (was supposed to be a new notebook), had no stickers on top case etc.

The drivers and vista recovery discs are scratched to F***, so i called ARSUS 2 weeks ago and again last week., last week Holland tech said i need to sent a pic of my license key, via email or print one off, i explained i dont have a pc due to corrupt hard drive.

In the end she said she would send them out, after i said im not messing around, hence the fact that you cant use the discs on any other pc anyway.


Im still waiting, service is still crap, im going to be calling mr Wessling to see if he will sort it out. More hassle just to get discs.

XP also doesnt work on my F3SV-AP250c due to drivers when installing make the computer freeze, and bsod.

 

My Asus A7Sv went crazy and the graphics died. It started booting with double frames one day and odd pixels ****ing up the screen.

I'm from Denmark so Asus told me to send it to Holland (via UPS) for a repair. It's been there for 4 days now, with the RMA status set at "Repairing()". UPS seems to have delievered it within 24 hours (props to them for doing something right?)

Anyway, do any of you guys know how long it should take for get a motherboard replaced? I reckon it's most likely a motherboard fix I need as the graphics are built into it?

I was very disappointed to see that Asus are treating their customers so badly. Didn't see much negative stuff before I found these forums I thought Asus had quality notebooks + support... Seems like only the US guys got the good support.

Hope I'll get my notebook fast. It's so extremely annoying to loose it while I'm busy with my studies. Anyone know if you're able to pay them for extra services or something like that?

 

motherboard isnt hard to replace nor it takes long but in my case 3 motherboard repplacements took 90 days in totalE. i had VIP ,service by the way so think about it ! if i was so disrespected would you be more lucky who knows.

 

keep it to yourself man, we talk about BAd experiences here and your "1" post will not cover all the brown stuff,

 

More horror stories about ASUS UK... sorry about your bad experiences.

Nope, this is not the correct attitude. Anyone who thinks can add to this thread, is free to post.

I think Redline is from North America, where ASUS repairs are typically much better than UK/Europe (common knowledge on these forums, by now...)

About the Denmark laptop sent to ASUS NL... reports are mixed about ASUS NL, and things are pretty uncertain. Please see the Info Booth, and the "Survey on ASUS problems..." for more details.

 

Another update : Phoned them after 3 weeks of sending off, and the repair centre are waiting for a Top Case from Taiwan to begin repairs and they already have the New screen and new mainboard ( ddn't ask for one, but never mind... ) where as i decided to just buy a new laptop :] Dell XPS 1730 Ftw.

 

yeah same was here and guess what? repeated 3 times.

so im with you on on this one, dont waste you time like i did for the first 2 repairs hence 60days. and after 60 days it still didnt work so if you like to play cat and mous with them that would be ok but if you want to do your job intime buy well known brand.

 

Okay, my Asus is on its way back now It was at repair for a week only and is now being shipped by TNT. (The track and trace is worrying me because it's been going for 3 days now) @_@

Hopefully it should arrive soon... And that with a new motherboard!

 

If you're in a different country then 3 days shouldn't be terribly worrying, I guess. The track and trace should tell you its location as it moves, right?

 

It does. Right now it says: "Out for delivery", even though it's location is set to a city a bit far away from mine.

Anyway, is it normal that Asus doesn't send any error description at mail after repair? Or will there be a description with the laptop on return?

 

There will be a description and a manifest of the changed parts. If it's out for delivery, should arrive today.

 

Yeah I hope it'll be out today. It's just weird that it's out for delivery in a different city that I don't even live in. Unless majority deliveries start in that city, as the depot is at that location.

 

This is not strange, it is normal, once you think about it a little.

TNT does not have hubs in all the cities, instead the locations of the hubs are optimized for maximal coverage with the minimum number of hubs, and therefore minimum cost. (this is a simplified view) The drivers then serve all the cities in the neighborhood of the hubs.

 

Ah okay. Thank you very much for your help I really appreciate it

I just hope everything will be okay now with my A7SV

 

Update: So my laptop finally arrived

Asus A7SV repair, problem/solution listing:
---------------------------------------------------------------
1) Problem: "LCD Display Error But CRT"
Replaced Parts: "A7V LCD CABLE 171 R2.0"
Repair Result: "repair with new components/ parts"

2) Problem: LCD Display Error But CRT"
Replaced Parts: "LCD TFT 17.0' WXGA+ GLARE"
Repair result: "repair with new components/ parts"

3) Problem: CRT and LCD Display Error
Replaced Parts: "A7SV MAIN_BD._0M/AS"
Repair result: "repair with new components/ parts"
---------------------------------------------------------------

I assume the last one being the motherboard (MAIN_BD)

I'm positively surprised with Asus. They replaced and repaired all of that within a week and that was done in Holland. I have a feeling I've been extremely lucky this time

 

Wish i could say that with my repair.

 

Ill give them a max of 2 weeks to fit everything and send it back, if it isn't in my hands by then, and completly fixed and working as it was before then i will be asking for complete replacement or money back.

 

i hope so too ,lol

 

Here's my little story. So I bought an f3 last july (asuslaptop.co.uk), which crashed and failed to boot on the first day. I was naive then, and for some reason chose for them to RMA it. It took a month before i got it back, after constantly being told they were ordering parts and what not. From then on, the fans make a loud mechanical noise, it overheats, charger is faulty, the crack(which has been talked about on this forum) has appeared, and a few other problems. Over this year I've tried kicking up a big fuss with Anna Kourntowska and Patrick Wessling who seem to be the big dogs. I demanded a refund/compensation. I must have sent countless emails/calls, most were ignored, however the main reply i got was "Send it for RMA". I refused to do that, as im not going a month again without it. Anyways, last week the hdd failed completely (doesnt spin up), so i was forced to send it in. Asus Uk seem to use Triage now, rather than CRC when i last sent it off. So here i am again, being told they have to order in parts/they dont have to order in parts, they dont have info, and all the other same nonsense. I wonder how long it takes this time, in the mean time, im trying to get in touch with anna and patrick again, along with other higher asus uk people, to see if i can get that refund, because im extremely angry now.

 

ASUS NOW ISSUE BOOTLEG WINDOWS VISTA RECOVERY DVDS, ON BLANK MEDIA.


Your angry, the WHOLE ASUS forum is angry, and NOW IM ANGRY.

I just want to go to Holland/Hemel Hempstead offices and kick some ***.

If you read my last post regarding replacement ASUS dvd RECOVERY DISC and DRIVERS disc dvd, You'll know what im on about.

2 and a half weeks a go i called Asus Holland and told them that the replacement notebook they sent me in June 2008, that the vista recovery dvd and drivers dvd were scratched to hell.

After 4 phone calls me telling them that im not sending them an email of a picture of my vista licence key, and that im not going to send a pic in the post because i dont have a printer set up, and that i dont have access to another computer, and that i stated that the vista dvd only works on Asus laptops only and that i need the recovery discs. etc.

They were not going to send me them out until i explained the above.

Any way last week i spoke to a guy in tech, and i said its been over a week and ive not received my recovery dvds.

He said give it till this wednesday (just gone) as they have been ordered and are probably on their way from Taiwan, if they dont arrive call email me back on the wednesday. (i again told him im not emailing etc being messed around.).

---
Anyway today, Friday the 10th October 2008 a jiffy bag envelope arrived, post marked Hemel Hempstead, Main despatch.
I thought, about time too.

I opened it up and there is a white envelope inside. I opened it up, and ASUS have done me my very own COPY of a Windows Vista recovery dvd.

When i say COPY, I MEAN A COPY.

COPIED OFF A DVD ONTO A TDK BLANK DVD WITH THE WORDS - VISTA RECOVERY CD.

What a bloody cheek. Ive been waiting for 2 1/2 weeks expecting original factory pressed dvds by Asus, as you would find in your box when purchased new.

On Monday im ringing Microsoft about this, as this is no doubt a total infringment to their copyright.

ASUS have really took the Pee now.

This is how they treat their customers.

I give up now, all i want is a real recovery dvd, 1, for authenticity, and 2, if and when i sell the laptop, it will have original dvds and not a bootleg copy.

I could have copied a disc myself but why the hell should i, and why would i, when i seem to remember that i paid good money for a crappy laptop which cracked (f3sv) and that the service is just crap.(its not even that good).

Maybe Microsoft will sort this out for me, and i also hope that Microsoft fine them thousands, if not millions of pounds.

Everybody on this forum with complaints should write to magazines like Micro Mart, Personal Computer World, etc to expose ASUS for what they really are.

Image attached.

 

Umm... Yeah, I really don't see how sending you a burned copy of Vista is infringing on the copyright. It's not very perfessional, sure, but from my understanding, it's not illegal to give a copy of OEM software to someone who has a legit CD-key.

 

Ooo thats bad, tell Microsoft about them , Asus will be getting a big bill soon. Ouch.

 

I could turn this around, saying they were nice and made this extra (possibly borderline legal) step of burning the DVD for you, instead of making you wait 1 more week for the copy to come from Taiwan.

But it's up to you. You have been wronged in other ways, and it's (arguably) within your rights to try to get back at them. Still, I have a feeling calling Microsoft won't have much of an effect...

 

ASUS just can not do one simple thing right.




This new Vista bootleg disc comes with,
a keygen for Winzip,
a keygen for Nero 8,
a keygen for Clone dvd
a keygen for Office 2007,

and a keygen for all Windows Vistas.