Hello

Exactly, and look what happened.

 

Thanks ! but i think it could be easier for you if you make a recopilation of all the issues and questions here and edit your first post

 

Asus didn't support their product.

 

That's ATi being stupid. Companies should always have reference drivers available for their products.

 

ATi's been like that for a while and, while it is inconvenient, it's not ATi's fault that Asus made the W90 in such a way that it will only accept highly-modified specialty drivers.

 

Will asus have matte screen options in future? I'm sure folks would like to use laptops like, u know, mobile machines? (carrying them outside and stuff)

 

its nice to see a manufacturer at least taking an interest IMO.
Ive personally owned two ASUS (G1sn G50vt) so far and when the time comes I will make it a third.

 

I'd like to know what is the standard wait time for a replacement laptop once offer is accepted?

 

Hi and welcome to the board,
There are listed BIOS revisions for the U80a 205 orignal but also a 206 and 208 but no list as to what they do on the site.........

 

Welcome to NBR!

My machine went in my repair (the motherboard and GPU fried) but the repair centre replaced my DDR3 8600M GT with a DDR2 one. Is this standard procedure?

You may want to take a day off work to answer all the questions

 

Since it is essentially the same chipset as the original G1S, albeit smaller manufacturing process, downclocking would be the only way to reduce the heat output, doing so will also reduce perfomance.

Yes absolutely allowed to express your own opinion and opinion of others as well. Although, we will, at some point use these information to improve our services.

The chipset was designed with quad core capability, with enough requests from existing markets and how intel's current roadmap can influence it, decides whether it gets enabled within the BIOS or not.

As with most features, a market study is done before a product is launched within a certain market, if a feature is deemed not important enough it gets dropped from the final specification. If enough demand or requests from that market is received they would release a model revision that incorporate those features.

It is primarily designed for gamers, the design flow was geared towards that type of market segment. Blue lights cannot be fully disabled.

We are constantly looking to introduce products that would either revolutionize or create a new target market. so the replacement for the W90VP is not that far fetched.

I don't recall seeing any threads of that nature here.

It depends on the replacement, if it's a DOAR case, around 2-4 business days unless there is no stock. If it is a RMA replacement offer, once approved arround 7-14 days.

It all depends on the results of current market study and general usage trends.

It is standard procedure to replace parts if unrepairable, in some cases if availability is an issue they may choose something comparable if not equal. It also appears that your service center is not in the United States, so I honestly cannot speak on how warranty is executed in your country.

The questions that were not answered either, would require an entirely longer post or I have no clear answer just yet, and like I mentioned before, I want to provide honest but frank answers.

Thank you very much

 

lol nice ASUS in here. i srsly love you guys, just got my 91usd mail-in-rebate today. YOU + laptop parts = making best computers ever!!! btw search up forge's mod, here is one of the examples.

Soviet's is here.

 

Do you know when or if the UL50Vg will be available in the U.S. market along with any of the variants it will be available in?

 

Now, we can truly say this is great.....no excellent!! customer service. What other Tier 1 / Tier 2 mb/notebook maker has a person who will answer most if not all your questions, and or gripes in a timely manner? And on a public forum at that. Makes me proud to have been a customer for almost 10 yrs.

 

To be honest, I think ASUS Customer Care's response to my question is a bunch of bollocks. I am now even more disappointed at Asus because they have failed to admit and address the paramount flaw with the G51, which is the fake fan grill choking the GPU. Take out that fake fan grill and the GTX 260M can run at Nvidia reference clocks at 1v all the live long day.

 

i have a question as well. i currently own a c90s computer. i replaced the stock cpu (the 6600) with an e7500. it works well, however this cpu barely outputs any heat, so the fans in the back barely activate. the end result is my video card doesn't get any ventilation and reaches very alarming temperatures...(100 and higher). is there any way to make the fans have an optional software control or bios update with this in mind? and i don't understand why the fan dedicated to the gpu doesn't have it's own independent settings, it's hooked to it's own separate connector after all. why doesn't it react to the gpu's temp instead of the cpu?

 

I agree with you 120% Sov. I mean what does what does the chipset have to do with creating a better cooling design and heatsink? Even the question about quad support for the BB G51, I think it's a marketing ploy to get people to buy the A1. I mean if the chipset allows for quad support, then let the quads be free man!

 

Now I am not claiming to be an engineer or anything but the design of the g51 cooling system looks like it is a system designed to cause a draft inside of the machine. To have that fake grill open would lessen the draft effect in the laptop causing temps to rise elswhere inside of it. They are using a 1 fan 2 heat pipe system to cool the entire laptop not just the GPU. I personally think it is doing its job quite effectively. No it doesnt allow the GPU to run at max speed but, it is a good compromize none the less. Since this notebook has already been developed and sold, it is too late to fix the cooling system. Wait for the next interation of G series laptops and see from there. This is not meant to cause an uproar just my 2 cents.

 

Effectively? By running at 90+ degrees even after it is downclocked from original clocks. The Clevo M860TU has the same single fan setup and runs significantly cooler.

 

Please remember we are talking to the US customer service department, not the design department. There's not much they can do about design decisions, they have to live with the products just like we do.

 

My thoughts exactly.

 

Which Kondor and our dearly departed Munchkin Man have proven to be untrue. Kondor removed the whole grill and got much better GPU temperatures with no apparent rises in other component temperatures. I drilled several holes in the backpanel and can attest to this. Granted, my example isn't perfect, since I have a lot of extra copper inside the machine, but there you go.

And remember the fan isn't just used for a draft. It's used to suck in cool air, which cools the heatsinks its connected to, and eject that hot air.

 

yep...if I don't sell and upgrade before my warranty is up I plan on modding the hell out of this thing =p, firstly being the removal of that grill

 

Well we know he/she is not a designer, but a representative for the entire company. Our opinions should be taken into consideration so they can make the necessary changes for future products (Asus' slogan says: "Inspiring Innovation. Persistent Perfection". Perfection isnt the G51.)

 

There is no perfect laptop. While the G51's GPU may run hotter than it should, it is within operating spec. Even if you hit 98C on a daily basis, according to nVidia that's perfectly fine. Could the g51 benefit from improved cooling? Hell yes but that doesn't mean it doesn't do exactly what it was designed to do. Price : performance, you can' beat Asus.

 

the core can run at that temperature, but the memory chips cant manage that temperature constantly, else you will have a dying card in your hands.

 

What do you mean ? Are you saying that it sucks and blows air from that one vent? Like all fans which in this case we will use a tower design it draws air from the back and blows it out the front. There are inlet vents that allow the air to come in and then there is the outlet that is the exaust. Just because you dont see them on the bottom cover does not mean that they or it (inlet) dont exist elsewhere in the laptop.

 

Your point is null. I won't say no more. http://forum.notebookreview.com/showthread.php?t=411871

I'm pretty sure it doesn't cost that much more for Asus to cut open another hole in the backpanel at the factory. I understand that all notebooks are a basket of compromises, but by blocking off the main fan intake and diverting CFM to intake elsewhere is just shooting themselves in the foot.

I don't care if he's not Asus R&D. He's the only connection we have on the inside and I want him to haul *ss back to Asus with everything that we want improved on our notebooks.

 

That thread just proved my point. The black plastic strips over the inlet points are flutter valves and they are strategically placed to draw air in from different points in the laptop. And there was even a place under the keyboard. The fact that he had to elevate the laptop to get better cooling proves to me that it is a draft system. I bet if he completely sealed those other places more air would come in through the modified port he made on the bottom and he wouldnt have had to lift it.


And just the fact that he is customer sevice representing ASUS inherently means some of our gripes will get back to ASUS.

P.S.
I did not want to start a crazy side bar discussion in this particular thread. I offer a humble apoligy to all who cages I may have rattled. I like this forum and since my new place of work allows me to post all through the night I will be on more frequently.

 

No, I'm saying that they are choking the fan of cool air.

I also think you may have misinterpreted what Kondor said in the thread Soviet cited. Kondor says the best performance is when the vent has some clearance, not that it was necessary for any improvement.

With my first-stage copper mod and bottom cover drilling--which involved several holes in the fake grill--my max/stabilization temperatures from ten minutes of Furmark dropped from 91/90.5 to 86/83. And that's without any propping.

 

So you modified the cooling system with another heat sink?

 

Sort of. If you count another heatsink as 23 additional copper blocks, a shim, a RAM heatspreader, and two extra strips, then yeah.

 

I've owned all sorts of video cards over the course of 10+ years and not a SINGLE one has ever failed because of the memory. Some of these were pushing 100C. My desktop (shuttle) 8800 GTX pushes 98-100C and it works like a champ. Look at the xbox 360, the failure is with the GPU solder joints, same goes for all those defective nvidia GPU's. When nvidia creates a reference design, it includes everything not just the GPU.

 

ChinNoobonic is a Clevo troll, ignore him.

 

Yeah the guy doesn't even own an Asus, I don't know what business he has in this thread demanding things from the Asus rep.

 

Yeah!

 

The longevity of a component is inversely proportional to the temperatures at which it runs.

Just because a GPU can run without issue at 90 C doesn't mean it's a good idea to keep it running at 90 C.

Asus machines consistently push the envelope for performance, but they also are uncomfortably close to the temperature thresholds of its components. Cooling is an area that Asus definitely needs to improve on.

 

I'm sorry that you feel that way in regards to my reply. It is a engineering decision. During a notebook' design phase, alot of things are placed in consideration: segment, components, market, aesthetics, selling points, price points - Within those categories we need to look at all aspects of what endusers want, what the stores who will be selling it want, what the legal limitations of the market it would be sold to imposes. I'm sure we can build notebooks that have a great cooing solution, grills all over the place and what not; problem with that is, these are still notebooks designed to be portable, condensation is a bad thing having way too many possible areas for that to happen is a big risk, meaning law suits and recalls beyond what makes a model profitable. Yes it has to be somewhat profitable at some point, otherwise we won't be able to pay our R&D to come up with new models. Just like with any component it is designed to run within a certain spec, but it does not always mean we have to run it at that, if it meant compromising certain aspects in order to balance price and performance, then unfortunately those decisions will be made. Certainly not within my area of control nor influence, although I've already asked that question to HQ, they too are given directives during a design phase in which they have to work with.

If we are given the liberty to design something that would have the least amount of possible unforseen issues, I doubt it will be within a pricepoint that makes any decent sense to be successful in the market.

Quad support for BBY units had to be dropped for contractual reasons. Legal issues and law suits are huge in the US, the last thing we want is to release a product on the market that would have our direct customers, I.E. other branded notebook within a Best Buy store ( cannot drop names unfortunately ), crying unfair market practice.

I'm sorry if these aren't the answers you guys are expecting, but it is the truth. No fluff, no buff.

 

TL;DR.

Don't give me that. The G51's heatsink is just fine. It's not hard to cut one more hole in the backpanel. One goddamn hole. That's all it needs. It's still going to be the same notebook in every way, but cooler running with the main fan intake open just like every other well made notebook. Do that, and the G51 will be a great selling notebook.

 

Relax SS (I know you're pretty passionate about this stuff and we appreciate your contributions here, at least I do); but really what do you want him to say..."ASUS just doesnt care, the temps run within the GPU tolerance and ASUS didn't want to spend the money reworking a part they had on the shelves for years even if it would reduce component heat, considering the average consumer (not forum people) won't even know what the hell is going on inside their laptops.

Asked and answered, you don't have to like the answer but getting up in their grill about it will only cause them to shut down and decide to move on. The forum setting is already a "hostile" environment for anyone from any company to come and field questions from consumers about their products. Its not filled with a love fest......

"Dear Asus Rep...thank you for being such a great company making great things, could you comment on being awesome and just how did you get to be so great?"

Nope its...why did you do this, this sux, this is broke, your company is stupid, why not do this. Still knowing this they submit themselves to it but I would guess there will come a point that its better served to go back into hiding then stand in the line of fire.

Try to remain calm, respectfull and understand there is only so much they will be able to give us. I would prefer to keep this line of communication open understanding there will be times that the answers may not be what I want to hear nor what I might believe to be more than "the corporate mantra" however it beats pure silence from ASUS.

 

Other components can fail because of internal temperatures in the case but the G51's temps are fine in that regard. The GPU is the only component that runs 90+C and it won't reduce it's failure time by much. Case in point, my 8800 GTX is over 2 years old and has always run "hot" and it hasn't shown a hint of failing.

 

I agree, the hole should be opened up with a filter in place. They may not be doing it because it could lead to dust build up but that isn't a huge deal in the long run. I'd like to thank the Asus customer rep for coming here and fielding our questions. Some of our users are passionate about issues and I hope you keep that in mind while you are here. With that said, I'd like to know--Are the Newegg G51vx models capable of running quad core? Or do they have a bios lockout similar to the BB version?

 

There is also another issue with the G51's cooling system which I would like to point out - fan temperature thresholds.

The problem is that while playing certain games (graphically slightly less demanding than Crysis), the temperature of the GPU rises to ~87C, meanwhile the fan kicks in and cools it to about ~79C. Then the temperature rises again to high 80's/ low 90's and the process repeats. This happens numerous times, (I logged the temps using GPU-Z)
The thermal cycling is what reduced the life of the GPU, so preventing this issue will do good in terms of longetivity.
A potential solution to this issue would be changing the fan temperature thersholds to slightly lower than the current.

My question: Is there going to be a BIOS update for the G51 which could fix this?

 

Every notebook is engineered by the ODM to run within GPU tolerance, and that includes those that run very near the borderline. I don't want them to say "we don't care," rather I want them to consider it, no, implement it in the next incarnation of the G series. You should be lucky that this forum has a wide spectrum of people wanting to suggest improvements to Asus. There are those that don't say anything, those that speak softly, and those that speak strongly. Guess where I fall into. Right now, I'm the only one whos speaking on the militant level to Asus and I believe that a combination of both those who speak softly and those who speak strongly will get us the change we oh so desire. The number one motive as to why I am trying my best to get this to Asus is because I recommend Asus notebooks to people who are looking for performance at an entry level price. If I see the same flaw repeated in the next design and is compensated by sacrificing performance to levels below Nvidia's reference clocks, then I will be very disappointed at the G series dev team.

This is not directed towards you Warhammer40k. Notice how I have stayed within the forum rules with my discussions with Asus Customer Care. I have not reached the point where I need insult the Asus R&D team yet. I'm still far from that. I will keep fighting for every Asus user on this forum. If Asus gives me an answer I'm not happy with, I'm going to keep knocking on their door.

 

Temps from my G50. Not good for longevity or reliability.

 

Cut the guy some slack, Soviet. That answer is probably the best and most bull-free response I've ever seen from a customer service rep. Asus dude, keep on being awesome.

 

I'm already cutting him slack. You should see some of my older threads in the Clevo forum when I was raging over this stupid kid who thought he can build a notebook godlier than K-TRON's or Ben Heckendorn's.

His answer is one of the most bull-full responses I've seen in a while. And it doesn't matter if it is coming from another end-user or a representative from a company. It's simple mechanical engineering: block off direct airflow with a wall that is so close to the backpanel, and you get internal turbulence noticably diminishing the effective CFM intake to the fan. I really don't see how hard it is to cut one big hole and put a fan grill on it.

 

Go learn about Operating Temperatures and how to read a datasheet then come back.

 

Did you read it or just type "TL;DR" and make assumptions? He mentioned a valid issue regarding condensation, which doesn't sound like like bull at all.

 

Condensation has never been a problem in any performance notebook.