M5N Fan Problem

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by alchemistkevin

 

OK, so now you tell me that the guy who came to fix your computer brought an M5 with him and it was quiter than yours? What is the next thing you're going to let us in on? You have a bad fan or a bad motherboard........ it's as simple as that you just just now recognize that it's not a problem with the "design" of the system itself? This thread really is BS...... if you can't work with me here, we're just both wasting our time writing back and forth.

The reason I want you to take off your fan is precisely to see if it's a different make or model. If it's not I want to know if you can visually see any problem with the fan itself. This isn't hard but again, I don't care what the "repair guys" say...... Asus didn't come to your house.... Someone they hired in your area did. Dell has done it for years. They call up local shops and say if we have a problem in this radius, you'll get so much an hour to fix it. Here is our hat and shirt, make sure to wear it when you go. These people don't need to eat and breath Asus notebooks to check them out. I want you to check the fan because unless the guy took the fan out of the "quiet" M5 and put it in yours and all of a sudden it was loud....... that isn't good enough. If that way the case then it would lead me to believe either there is a problem with the motherboard, or the bios (most likely just in need up an update)....... but who knows. If you can't take that fan off and take a picture of it, this thread won't die and frankly I'll feel like I've wasted all of the time I spent trying to get to the bottom of this. I don't like wasting my time.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

Dude I don't think you understand. Justin has been trying to help you the whole time.. and you are basically ignoring his suggestions. He has a lot of good points, and you repeatedly shoot them down. You are not giving his suggestions chances. I still can't understand how you find the fan annoying or even the screen wobble. I've had a M5 since Novemeber and have no complaints. In fact, the first thing I noticed was how QUIET the fan was when I first got it! I really couldn't believe it. The m5 is the quietest machine I have ever owned or even ever seen. So, when you guys are complaining about the fan issues, I really don't understand where you are coming from. I have an air purifier that I bought, and it is louder than the fan on the lowest level and it is referred to as "ultra silent" or something silly. My friend who has very sensitive ears says that my laptop is really quiet, execept for when the fan goes into turbo speed... He finds that annoying. That is only when it needs to speed up to cool the cpu quickly though, and doesn't happen to often. You say that your fan is running around 1000 rpms. That seems awfully slow. Mine usually runs around 2000 to 3000. I don't know... maybe I'm just really used to loud fans from my prevoius computer. However, my friend had a gateway laptop, and that fan would only come on when it needed to.. and let me just say that her fan was so loud that it was disruptive during class! The M5 fan is by no means disruptive. I think it is very relaxing. Many people pay good money for a constant sound like that to allow them to relax. It's like one of those sounds of the ocean or sounds of nature, or sounds of a computer fan CD's [ )]. If you can't stand the fan.. use speedfan and turn it off... just make sure your laptop doesn't go over 90 degrees, everything undert 90 seems to be fine. Mine has only gone over 90 a few times, and its easy to cool it off. If you need to cool it off quickly, just turn it upside down for like 3 minutes and that will cool it off really fast. You should really try using the speedfan and do normal activities while watching the temperature in the system tray. Also whenever possible, you should be using a lower cpu setting. It should only be necessessary to use full speed when doing stuff that shouldn't be done on laptops!

 

Well its back to the angry old Justin again. It doesn't seeem to take much but perhaps you have been taking lessens from Homer Simpson?[ ]

If you had been paying more attention earlier in this thread you would see that I mentioned this visit earlier in the thread and the nature of the work done. Also why do you choose to ignore my fellow Brit who has just purchased one of these machines and is similarly unhappy.

I was visited by a gentleman from Asus head office (Riz) who has an email address there. Why not email him if you don't believe me - [email protected] The UK operation is only very small. They have only may be sold 10,000 Notebook PCs in the UK so far at the very outside.

I'm not going to take my fan out so as to not get my refund from Asus. But if you want to know the make of fan used in the UK build M5Ns why not email Riz and ask him. He is their head uk repairs guy.

What more can I say. I try to have a friendly discussion with you and you turn angry on me. I know its Monday morning your time but even so...............

 

Hi BlackBelt,

Since this is your first post in this forum I can only assume that you are either Justin's alter ego or that you work in the Asus Global marketing department.

There are at least 6 people in this thread all of whom find Asus M5N fan noise intolerable. You then tell me its quiet but then say you use SpeedFan to turn the fan off yourself and admit the fan doesn't need to run unless the processor reaches 90C. But if you find the fan quiet you wouldn't use Speed Fan to turn the fan off would you? So there is surely something wrong in your logic here somewhere?

I assume that for whatever reason you are one of those people who in order to eat needs to say nice things about Asus. But those of us who are objective and who are customers know the real deep, dark truth about the M5N and its fan noise problems.

 

I'm not Justin's alter ego or from Asus. I'm just a happy customer who has a great product and want to help other's out as well. That is why I used speedfan last night. I wanted to see how hot the system would get and also wanted to see how much of a difference it made. I never realized how loud the fan was until last night. However, I still find it relaxing more than irritating. I'm not amitting that it doens't need to run. I'm saying that it probably doesn't, which would be a solution for people like you who find it irritating. If you can run with it off, that would be great. However, when I turned it off last night, I started to hear the hard drive spinning.[ ] I don't need to say nice things about asus to eat.. I've had problems with their stuff before, but I have worked in the computer industry for at least 5 years, and Asus seems to have the least amount of problems for a computer manufacturer. I understand that you are extremely upset with the way you've been treated... I've read all the posts last night. I personally don't see the big deal, but that's my opinion. For you, it seems very important, and that's why I was suggesting the speedfan thing after I tried it for myself last night to see how it worked. I tried setting it up so it would pop the fan on if it got over a certain temperature, but wasn't able to.. That's why I'm suggesting that you try it on your personal computer and see if it gets anywhere near 90C. If it does.. then that sucks and you should probably leave the fan running.. and in your case take the refund. If it doesn't reach near 90C then I personally think you should use speedfan at all times (unless you are doing something that drowns out the noise of the fan) to keep the fan shut off.

 

Well, you seem to be happy now. That's all that matters. If you can't stand the fan, and would rather have a different system.. then get a different system. If you can't stand the fan and need to keep the M5n.. then try the speedfan thing.. or listen to music really loud until you go deaf! [} ] j/k [ )]

 

What? Man, I barely have time to keep up with my own posts let alone making up another persona. However with the flood of first time posters I'm wondering if you yourself feel guilty?

Listen, if you refuse to remove the fan and prove one way or the other where this problem lies, then your credibility is shot. You have the oppurtunity to prove to the forum whether this is isolated to your own system (being a bad fan) or maybe isolated to the european models (different make or model) ..... Do, I'm sick of going back and forth and taking my time to try to get to the bottom of this situation for the sake of anyone with this notebook. I have my M5 sitting right here and I know how it works and how it sounds. I'm not going to back down this situation until you start to produce some facts. I'm not doing this for my health. You don't know me so don't tell me what is "normal justin", ok? I am in this forum as a representative of my company, which I don't try to disguise. My name and email are on every post. I'm not hiding behind anything and can be contacted for any reason. I took the time to take my fan out and photograph it for your benefit. You're not doing anything in return but trying to tell me I'm not answering your questions. I don't like in the UK and only have personal experience with Asus in Milan. If you were near enough to Asus' office for them to send someone over to you personally, thats great. you'd have to be within 20-30 miles of their office for them to bother with that, otherwise they're not going to fly out to see you and that is universally understandable, I hope.

We're either getting to the bottom of this or not. I don't care, but until a customer who bought an M5 from us complains about "whinning" I have no choice but to tell you this is not a universal problem and is either limited to you or to europe. The more you talk about "whinning" the more people are listening to their fans and thinking.. well I can hear it, blah blah... and you're getting into their heads. Unless we can get decibel readings, this the word of you and a few people who think they may have the same problem, against everyone else. My requests aren't that difficult and would take 5 minutes. I have no interest in getting this done other than saving me about an hour of my day replying to this thread.

Again, you've had this notebook for 9 months and said you complained about the problem on the 2nd day you had it. If you were in court sueing Asus about this, they'd wonder aside from making a phone call what kind of proof do you have that you played an active role in trying to take care of this. After this much time you should have letters and phone records of why you've wasted 9 months of your life and still have the notebook.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

well, the point really is that i liked the system quite a lot, and it breaks my heart to see it go just for this small detail that the manufacturers have chosen to ignore... it's a very good machine with good specifications, i get the perfect portability, power and beauty ratio with one machine and had to give it away due to this 'weird'/unusual (with refined centrino processor machines) fault. A fan not kicking down below 1200/1300 rpm on a processor that supports speedstep is kinda unforgivable.

 

I'm back... from my trip to the Micro Anvika 6-17 shop and their service centre. here's the whole story:

when i first reached the shop where i purchased the system from they quickly showed me off to their service centre and the guys there were very very unhelpful, no concerns for their customers time or the problem with the system. the guy wanted to book the system in to get their engineer to look at a brand new system and said it would take atleast one day before they gave a reply and then more time to decide what to do... this certainly wasn't helpful to me (I can't sit around without a system for a few hours!!!). i asked to see their manager and he would repeat the same EXACT sentence! all that i requested him was to switch on the machine and confirm that the fan comes up and doesnt switch off!!! he wouldn't listen to anything and maintained that no matter how costly my time was or the fact that this was a brand-new system bought yesterday, they will need to book it in.

So I went back to their shop and asked them to turn on the system to see if they would perceive the sound as "noise" - which they very willingly agreed to and once the machine was switched on, they spent less than 60 secs in deciding it was a problem and promptly offered a replacement (read: this was in a tottenham court road shop front!!! - not in a silent room) i was very happy with the replacement deal as i reckon the system is good value for money in this segment and was genuinely interested in a replacement rather than a refund.

they came out with a new system, ran it through their billing clerks and generated a new invoice and i asked if i could play with the system in store to confirm this piece was ok. the guys again agreed to this and were very thoughtful with their views about the system that i returned...

once the new system was taken out of packaging, the fan started whirring at around 1200/1300-1700 rpm without any apps being loaded or any apps active on the system in background (killed almost everything - left the barebones winxp home running)

10 minutes later they were a bit dejected with a new system performing on the same level as the previously returned item - they offered a refund which i had to accept as they reckoned this might be usual behaviour of systems of this model. THE FAN JUST WOULDN'T STOP SPINNING!!! very very weird, if i may say so, for a laptop equipped with centrino! (this is not a P4) running absolutely nothing

about the bios: i had updated it to the latest version on the previous system i got yesterday - the fan just wouldn't shut down.

i'm writing this with an ibm t-40 after it running continuously for more than two hours on my bed, playing songs at the same time (read: constant hdd access), firefox loaded up with google news that reloads every few minutes, a few microsoft apps active at the same time (read: outlook for mailing and documents using hdd for auto-save) and wireless traffic and bluetooth connection with my phone.... and the fan has not kicked in yet!!!!

i guess i'll go for an ibm x40 or similiar....

I do not wish to get into any debates with other posters from the UK/US and elsewhere with a blanket statement about the quality of the item or absolutely anything but can very certainly say that both the systems that i checked out had the exact same problem.

wish this helps someone...

cheers
k

 

haha.. you're hilarious. Actually though, I'm on a college campus, and in a very old building that's why the radiator sucks so bad. I was kinda kidding about all of that stuff... trying to bring some humour into this forum to lighten the mood a bit from all of your crazy comments.

 

Yea and my vaccum cleaner, refrigerator, air purifier, radiator, tv, stereo system, cd player, dog, alarm clock, gamecube, also make noise. Oh yea, and you know what. Sometimes I can hear my heart beating.. That makes a lot of noise.. I think I'll start complaining about it on a forum somewhere.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

Eh, its not really our fault if your country sucks... We are just trying to help, if you don't want our help, we can leave the issue the way it is and go about our happy lives while you guys suffer. However, I don't like to see other people suffering so I want to help as much as possible. And when people insult me by saying that Asus puts food on my plate only when I speak highly of them.. I get kinda mad.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by alchemistkevin

 

I'm not attacking your hearing or your judgement, I suggested that you try the speedfan thing, which you have not tried.. or at least have not mentioned trying... so then you can't possibly lead me to believe that you even care what I say. You simply want to insult people on this board, and attempt to brainwash others into thinking that their fan's are too loud becasue you had a bad experience with Asus and want them to suffer.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

I'm actually a customer of ProPortable, but found this site on my own when searching for an update of asusprobe. I am not trying to make him look good or anything like that. I just think you're crazy for what you've been saying, so I figured I'd come in here and try to get some sense in you. But you don't seem to be listening to my suggestions............................................................................................

 

alchemistkevin


my run of luck was very similar...the first one was noise and to hot, went to the store..they went off to get one from the dist, I had left the first one running...after about 30 mins, thier boy turned up with the replacement. The shop manager wanted to pick up the first to make space to unpack the new box, and nearly dropped it, it was so hot...I wont post here what he said in english, but in hidi he saif F%@K T*(^$ [email protected] we tried the second one and after 30 mins, even he got pissed of with the noise..and we are talking about a store in the computer souqe....

Any way, here in the middle east is is very difficult to get yor money back...which he offered....but I decided on my little Acer...runs the whole day "NO NOISE"

I hate to point out some of the things to the UK/US peoples here...

shopping/rules and the law are different on both sides of the big pond...

the brit who dont want to void his warranty is doing so for a good reason...companies on that side of the pond, dont have to worry about "shoppers wrights" as it is clear in the law, but only if you the consumer stay within thoes bounds. So even going near a compleate system with a screwdriver is "Verboten!!"

Applying American ethics and practices, to a british issue dont work, like why dont you guys demand 2 years free warranty on everything, instead of accepting a limited 90 day? the brits/euro people have it...

Just because you cant relate to the issue it dont mean that it does not happen, and attack has always been the best defence so why are the two US gents so defensive..

I am not against ASUS, I will look into buying a w5 as long as it is not only "Thin and Light" but "Cool and Quiet"

 

Capvermell did you have a really bad childhood or something? I mean you never seem happy. You have a complaint about every system... Your comment about your hearing is pretty impressive though, hearing people talking in a room 50 feet away. You should work as a spy or something, be the next James Bond.. just make sure you use speedfan to shut the fan off your M5 while you're spyin on those badguys in the room 50 feet away. [ ]

 

Ok before this gets out of hand (whoops, too late).

Listen, you brits don't just have higher standads than americans. I resent that and you are inferring that the M5 must suck and no of us know it. That is exactly what you're saying. Once again you refuse to easily set this to rest by checking out your fan. I'm calling you out and if you can't do it, I have to say... yes, all of you europeans are crazy. Prove to us the problem. Take a video of your computer running with sound.... take the fan out..... do SOMETHING.

If the US got better fans, so be it.. we deserve them. I don't know what to tell you.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by PROPortable

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

Heh I'm not 10.. and I guess I kinda wanted to come in here and screw around a little... But I really do want everyone to just realize how stupid it is to argue on a forum like this. Like my friend always says, "Arguing on internet forums is like the Special Olympics: You are still retarded even if you win." I'm getting the video ready btw.. good thing I took it when I did, cuz the janitor is outside my door in the hallway vaccuming and it's annoying as hell.

 

A laptop is not crap if you can hear the fan. Get the facts straight buddy. That's like saying you bought a house and its crap because some dog crapped on your front lawn. The house isn't crap, the yard isn't crap, only the dog crap on the front lawn is crap.

 

I can't figure out how to post a video on here. :-/ The weird thing I noticed when taking a video though, is that the fan sound seemed louder than normal. I'm not sure if I had the camera too close to the fan, or if its got something to do with converting analog sound into digital format. If that's the case, maybe your ears are picking up the high pitched sound, and other people aren't.

 

I was praising your excellent hearing in one of my posts if you remmeber correctly, I suggested that you worked for Her Majesty's Secret service or whatever its called [ ] Anyways, I have a few serious questions: How old are you, and what do you do for a job?

 

Hopefully Asus will stop selling PC's and laptops in the UK then, that'd probably be the best solution.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

Haha Justin.. you're a funny guy.. Anyways that does make sense.. I'll post a video of my comptuer running if you guys want and you cant tell me if the fan is quieter than your's... that is a great idea. Oh and you're close to twice my age then, which means your around 42.. That's cool, I just wanted to make sure you weren't like a 10 year old or something who had nothing better to do than come on here and screw around.

 

That's cool that it helped you out... It's just most of the time the arguments are pointless. Of course the people who have the system and like it will praise it. And the people who don't like it and want a refund will try to bash it. That's fine. Opinions are opinions. However, it isn't right to bash a company on here saying that their tech support is terrible and they can't do anything right, and their engineers suck. That is where I draw the line. I don't know anyone at Asus, but it sickens me that people can say such bad things about them for something that isn't really that big of a deal. If the laptop exploaded and killed people, it would matter. Or if the fan was loud enough to give someone hearing loss, that would be a big deal. I guess I'm so defensive about stuff like this becasue I am studying to be a computer scientist / engineer, and I know that it is really tough to get things working perfectly. I would be pissed if I designed the computer and had someone like you complaining about it to the extent that you are. From that perspective I get really annoyed at your posts. However, from a customer's perspective, I have to agree with you. It should be perfect. There should be no noise in the fan, and the cpu should never overheat. The computer should always run full speed, and the battery should last at least as long as it is advertised for. If the fan is loud, they should put a note on the box, or in the specifications on the website.

 

Wow... taking it back is great for you at this point, I'm proud of you! However you leave the forum wondering what if?...

You owe it to this forum to prove whether this is an isolated case either just with yourself... in which you have the loudest fan (wow you win a prize) ........ or just a handful of people who either have a defective fan or a different fan. I'm not asking you to jump off a building, I'm asking you to do something within reach and help us find out whats wrong. If you have a different fan than what we have in the US, you've wrongly affected M5 sales in this country. If your fan is different, we'll be able to help the rest of the people with a problem by shipping some US fans to Europe... As you can see you have the answer that the whole world is hinging on right now. If you can't help you're doing a disservice to this forum and other M5 owner and potential owners.

[ ] Who's with me?

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

Yea, I like to think positive, I like to look at the good in things instead of the bad. I make the best of situations when I can. There is nothing wrong with that, its a great quality. Being pessimistic about things is usually a trait of a bad childhood, or bad attitude in general. I guess its just a trait that you have, and can't be changed, especially becasue you are halfway done with your life. So, after all the discussions and arguments, I wish you luck in your quest to get a laptop more suitable for your needs. Thanks for your time here and understanding, and I hope that I was a little bit helpful.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

What you're saying makes sense and has good points. The people in the ghettos and canadians.. they are differnt because of their backgrounds.. But yea, I can't understand the way you think and shouldn't try. I just hope you can be satisfied with some outcome from all of this... if that's the case, then this whole forum was worth it. If it isn't the case... then its sad that you can't be happy. :-(

 

OK, there you go again bashing american character??! Are you on crack? Seriously? If a computer doesn't get a certain battery life within a minute of what was tested they will jump down your throat. Americans are the first to call the Better Business Bureau and contact a lawyer about sueing your company for million dollars because they burnt themselves on their laptop because they were sitting around naked...... So give me a break. The reason I'm being so hard on you is because no American would have had your laptop for 9 months..... I don't know many people who would have it for 9 days.

I really don't know where you're coming from. I can go on some forum someplace and find out there is a problem with whatever they are talking about. I can go and post that not only do I have that problem, but I have the worst case problem..... Do I have data to back it up? No, I don't need that. You know what people would ask me? Do I have a vendetta against that company?

YOU LOSE ALL CREDABILTY IF YOU CAN'T BACK YOURSELF UP WITH SOME HARDCORE DATA!

All I ask for is:

1. a DB rating if you can
2. a picture of your fan's make/model
3. you to just cut your fox hunt short and get your hands dirty and check your fan out.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

The best bet is for you to just take it back and buy a Dell or whatever, and then complain in their forums.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by PROPortable

 

Asus already agreed to take the notebook back? Asus already serviced it? They are taking it back regardless.

Lets make something clear. Most American's prove themselves by buying Dells. 90% of Americans are dumb and cheap. That is why companies like Dell aren't going anywhere. No one ever said an Asus system was cheap. Anyone buying an Asus machine is knowledgable and is expecting the very best. People who buy a system like the M5 have already had the rest of the crap that is on the market and are all more satisfied with the M5 than anything else. Take a look through our reseller ratings.... there aren't a lot on there, but try to find the people who bought M5s and see what they thought on a whole. I just can't believe you think American's would settle.. You're 1/2 right in your statement, but it doesn't apply to the type of people who buy an Asus notebook. In Europe, Asus might just be like an everyday system. In the US you have to know Asus and what they're about before you would even think to get an Asus notebook. Although some people come to us looking for an Asus because they think... well we never heard the name, it must be a cheap, affordable computer........ We have to let them down easy. People who buy an Asus computer understand you pay for the finer things in life.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

I wouldn't complain. I would ask for advice, and when someone like Justin told me to take the fan out... I would first make sure it did not void the waranty, then I would do it and be extremely careful not to destroy anything. He explained how to do it, and he acutally builds the laptops, so he is a trusted source. Once I took the thing off, I would give him the data he requested and hope he could help me further. I would not continuously post complaints to a forum after someone suggested a reasonable method of diagnosing the problem!

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by PROPortable

 

Ok fair enough... I think with your serial number Asus should be able to tell you what fan was in that model when it rolled off the line...... If you don't want to take the fan out, someone else will. But that still isn't going to prove a damn thing about your computer.

If you want to talk about people who want the "finer" things........ I can tell you a funny story. I have friends who are from the middle east, namely Kuwait. That country has so much money they don't know what to do with it all. They would NEVER buy anything from tiawan or japan. However, if it's German, they'll soak them up. Toshiba, Sony and HP all import computers to Kuwait from their German offices and they think those are then German companies. All of those companies actaully sell 6-12 month old systems that are either on their way out here or already are. Then they sell them for almost twice the price... Thats right, year old stuff thats been sitting on shelves, for twice the price. Anyone else find that funny?

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by PROPortable

 

I did a little research on notebooks with loud fans. A lot of them have loud fans. I found this site: http://secure.newegg.com/app/CustratingReview.asp?DEPA=0&item=34-999-331 that has some notebook cooling pad thing... I'm wondering if it's cheap and if it really works, and if its not as loud as the fan. If its not loud, then maybe that might be a good alternative to using the fan in the system. If the fan in the system was turned off, that should save battery life a little, and if the notebook was resting on one of those suckers, it shouldn't get as hot. The main reason the laptop gets so hot is because there isn't much air flow from the design. The feet on the bottom should be bigger so when it rests on a desk it is up higher.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by BlackBelt

 

Yea, but when you don't have your m5 fan running.. it gets hot... so you could use that, and only worry about the m5 fan if you need it as a backup.. doesn't that sound like a good idea? The guys using that thing said its really quiet.