THE Vista Express Upgrade Thread

Mine too. My order status just changed to "Order received"

 

Order status changed again now it says "Order approved"

 

I submitted mine a little more than a week ago and I too have been "sent to the back office". Wonder if we are in trouble.

 

My order was confirmed on February 3rd. I faxed the POP Feb 5th. I emailed the POP later in February, and I've emailed it twice in March..

This company is horrible, in most emails I get automated messages -- only a few times has it been someone understanding what is going on (or not going on). Who knows when my order will get processed, all I know is this company is a joke.

 

Dear Customer,

Thank you for your interest in the Upgrade Redemption Program.

I'm sorry but you received some incorrect information. The status: "Order has been sent to back office." Is in fact the last step before shipping occurs. Depending on your manufacturer, shipment should occur anywhere from the middle of March, to the beginning of April. We apologize that you received some incorrect information and hope this hasn't caused any unwanted stress.

Regards,
The Upgrade Redemption Center

 

After "Order sent to Back office", your order will change to "Order is received", "Order is approved", and "Order shipped" in that order.

 

Sux2beme, mine is still pop/coa validate

 

me too pop/coa validate
since i place my order until now it has been more than 6 weeks...

 

Hmm... Interesting. Moduslink says they fill the orders in the order they are placed. I also had my POP validated about 6 weeks ago, and now my status is "Order is approved." Strange...

 

Doesn't seem like a fair system to me

 

Order Status

COA number Product name Quantity Unit price Tax price Final price Windows Vista Business 64-bit CD/DVD 1 SGD 0.00 SGD 0.00 SGD 0.00


Shipping SGD 18.68
Taxes and Duties SGD 0.00
Total SGD 18.68

Order Number : 298XXXX
Order Status : COA validated
Shipping Date :
Carrier : Standard
AWB# :

Ouch. I sent in my reciept already.

 

So, any updates on the shipping of Vista?

 

Last I checked I was "Order sent to Back office" (not sure why "Back" is capitalized on the site but whatever). Now I am at "Order approved". I'll check the bank statement tomorrow to see if the charge was approved and update.

 

Well, I've been on "Order is approved" for two days now. No word on if it has shipped yet.

 

Erk? They're charging shipping? Any Canadians get their package yet?

It had better be less than 20$ CDN with shipping. The reason why this is a big of concern is that customs has this nasty habit of slapping on another 40-60$ duty on anything that looks technology/expensive regardless of the stated value unless it's declared as a defective being return for repair and has no commercial value. If it's > 20$ CDN including shipping, this might hurt. -_-

 

I wouldn't complain really, I've been POP/COA validated for 6 weeks

 

its AUD$15.53 for shipping

 

yeah me too... sick of waiting!!

 

Yes this company seems like the internet equivalent of your local cable monopoly when it comes to giving a crap about the customer. By the way, anyone who has Time Warner..its not so bad. After years of complaining about Time Warner in NY, I move to VA and have to use Cox. Now theres a rip off. Charging 10 bucks a month for freakin HD. Now I am getting off topic.

 

I have a problem.
If anyone could help me, thanks. I'd really appreciate it.

Here's my story:

I went to site, and enter my informations and everything.
Order Status says COA Validated.
I sent them email of pictures of the invoice (I purchased from newegg)
They replied in email saying it's invalid.
I sent them another email with all the informations needed in jpeg format.
They replied my invoice is incomplete.
Then I faxed them my invoice that I printed out from newegg with my order # and email written on it.
I waited about 7 business days. No news.
So I emailed them and asked them to check the status of my order.
They replied
"It appears that we have not received a copy of your Proof Of Purchase (POP);
however, due to a large volume of orders, we are experiencing a backlog in
processing proofs of purchase."
I emailed AGAIN. I got the same response (computer generated?).
I faxed them again with order # and email written on it AGAIN.
Now I'm waiting for response...
(updated as of 031507)

I don't have a scanner and I don't want to do it by mail but if I have to do it, I will. Other than that, I'm looking to straighten this thing out electronically.

So, what do I do now? Fax another? Call? Email again? Find a scanner and send over by email? Mail letter? Burn down their HQ? Subscribe their email to porn sites? Just tell me. Thanks for your help.

EDIT: It says Order Status : COA VALIDATED on the site.

 

It took me about 20 emails to get things straightened out from a similar situation. I did just about everything but curse at them in the email, and MOST emails were auto-generated answers, *very* few had a human touch to them and those that did seemed helpful were never followed up on.

Eventually, after expressing my disgust with how they handled everything my order was updated today to COA/POP validated.

The process began on Feb 3... stick with it. They're a disgrace but you can eventually get through.

 

Mine has been stuck on "Order is approved". It seems as though the upgrade process is being automatically updated. It seems that everyone is being updated at the same time if they filed the update between a certain periods of time. I know that at least one of my friends' order status changed at the same times as mine. Hmm...

 

When did you put yours in?

 

I applied back in December, but my POP got validated first week of February.

 

I would suggest you go to your local library - they probably have a scanner there. It is much quicker that way and I strongly suggest you do it electronically.

I've been at "order sent to back office" now for three days...

 

I was order sent to back office a few days ago and now my order is accepted. Next is shipping I hope!

 

Same here. I was sent to the back office but now I'm out. The charge on my card from 3/10 is still "pending". It may just be another pre-authorization though. Only time will tell.

 

I'm still stuck at "Order is approved". I have a feeling my theory is correct.

 

I don't even have to say what status mine's on...cause its been the same for a long time

 

I submit my order on Feb 4th and it's been stuck on COA validated for a month. I sent in another email today asking for an update... should I be worried?

 

You should be COA/POP validated.....bug em a bit and resend it via email if possible

 

To Hello-
Have you sent in your proof of purchase yet? If all you've done is submit your order, your status won't change. If you have sent your POP, the long wait seems to be par for the course. You might try resending the POP by email or fax, or just wait until they get around to checking the first one.

Andrew

 

I guess I'll find a scanner somewhere and do it via email. I can't do this anymore. Their service is so poor. Using "too many requests/volume" is just an excuse?

I bugged them a lot of times. I emailed them total of 4-5 times? Maybe I should email more. Spam them. I even called them, I was put on hold for 15 mins (?) and then disconnected.

This is what I wrote earlier.

 

I originally bought an a8jp from newegg, and submitted my COA and proof of purchase. I have since RMA'd it back for replacement to newegg and they are sending me a new one tommorow. Today, I recieved an email saying that they had proof of purchase and will be mailing out my vista copy within 4-6 weeks.

My question is this, I can no longer check my order status because I did not write down my COA (didn't think to do it), so first , I will have to trust that there is no problem with that order. Second, if I start over with my new COA once I recieve it, and also send in my proof of purchase from my old one, what are the chances they will send me another copy as well? Two copies are better than one!

 

From the release date, today is the cutoff (it has been 6 weeks). So if you already got your POP validated before Jan. 30, then Moduslink has just missed the 6 week deadline.

 

blull:
If you still have the email from when you submitted your order, it should contain your order number. You can use this to login.

 

Wow my status changed!! Changed to "Order Received" but still don't have shipping date..

 

Whoo! Mine has also changed to "Order is approved". Finally some progress

 

Mine's still POP/COA validated

Maybe it depends what version of vista you ordered.
i.e. I ordered Business 64bit

 

I ordered business 64-bit as well. It probably depends on where in the world you are, i'm in Australia.

 

Mine is still stuck at "Order is approved". It has been a week now.

 

Mine has been COA/POP validated for 3 weeks now

 

I just got an email that said my POP has been validated (before it was just indicated on the checkup site as COA/POP approved but no email was sent).

In the email it says it should ship within 4-6 weeks and if it doesn't to contact them.

 

Mine has also been stuck at "Order is approved" for a week. Rahilm have u received any confirmation or shipping emails?

 

As am I

 

if i have this does this mean that i'm just waiting for them to ship the vista dvd out now?


Order Status : POP/COA validated
Shipping Date :
Carrier : Standard
AWB# :

 

Your status should change to "Order sent to back office" then "Order received" and then "Order is approved". Shipping is the next stage after "Order is approved"

 

No, they haven't given me any shipping details such as date or AWB#. It only says that the carrier is "Standard". They have sent me the email saying my POP has been validated, and the email that the order has been shipped (not sure about it though, because they sent this in reply to a question I asked).

 

Me too! Mine just changed from "COA/POP Valiadated" to "Order Approved".

Getting closer now!

 

same mate...i'm from Australia and on business 64 bit!! can't wait to get it!!