To anyone ordering a C90 from GenTechPC

I emailed them about the mastercard issue and the boarder charge issue because I couldnt find their phone number on the website. xD

 

A Mastercard is a Mastercard...don't worry about that.

I doubt shipping covers border (custom) fees...

 

hm... I see...

Anyone know if I will be required to pay Canadian tax after I receive it? My friend told me that tax wont be charged because it is coming from the US but I wanted to confirm it.

Thanks

 

Your friend may be right because...well...he's Canadian.

But won't you have to pay Custom fees based on the declared value of the package?

 

Yea I think you need to pay custom fees which is like another $50 for something that is around $1400s.

I read somewhere on a different forum that you need to pay canadian taxes on things shipped from the US so i got confused. Still unclear about the tax because my parents put a $1500 cap on how much i can spend and without paying the tax, the laptop will be around 1530 CAD which I can pay the remaining amount back to my parents.

 

You will have to pay only tax, no duty (North American Free Trade Agreement). But UPS will charge you brokerage fee.

You can release of your shipment yourself. You have to go to a CBSA Office with your papers and invoice, pay the taxes (no duties). You go to UPS warehouse, show them the release papers and you will walk away with your shipment. They did a report on that on TV (JE, TVA french).

 

I ordered my C90 the 18th and have heard nothing at all. I have tried both of their numbers today that are on their site, and one will not connect whatsoever (the 800 number) and the other gives me the busy tone.

I have been trying for an hour, and I am leaving for school in a week... I was told it should have shipped out last Wednesday, and still have not heard anything. I need to know if I need to just cancel and order from BTOTech, because time is running out...

 

if your laptop was made in the states or mexico there is no duty(border tax) or brokerage fee, just the tax from whatever province your in, read this in another thread regarding this

laptops do not require a brokerage fee

 

I ordered my C90 on the 19th from GenTech and it is still in the processing state. Is this normal?

 

I has to pay $75 (+ normal taxes) for my C90 when the UPS guy came to my house (I live in Toronto Canada).

 

Yes it is normal.

 

Well if they do not start shipping out laptops this week, I am probably going to cancel my order and go with someone else as well.

 

I think by checking the "I will not ask for refund and will only replace for the same item" sort of relieves you of that right..

If not.. *plans*

 

It says "non-refundable"...but if you paid by Credit Card you have your own rights to dispute the charge.

 

I thought it's non-refundable after they ship it.

 

I believe you can still cancel an order if it has not been processed/shipped.

 

It is "normal" in that it is common... although I don't really know if I would consider it normal by other standards. Ordered the 13th... still no shipment.

 

I ordered on the 9th and still nothing.

 

I placed my order on the 12th.. I will say it's really disappointing to order
something regardless of where I'm buying it and not get it even after 2 weeks.

I've seen people on these forums receive their order 2 days after placing it,
and others even if a little while after such time periods be it gentech or
somewhere else. I cannot point to who and what forum thread but I know
I've seen them.

*this post was made before my next one, be advised of my feelings*

 

I placed my order on the 20th. Before I buy I have ask by email and been told it would by shipped in one week. I understand the testing etc but I need it for work, and now my boss is getting pissed lol

 

This is exactly one of my problems. It is extremely poor customer service to tell people one thing and then do something completely different. It seems like they should at least upgrade shipping to compensate.

 

I apologize for taking so long to ship your orders.

We still shipping out orders everyday, it's just we decide to test each unit longer after some people report having problems with their C90S on the forum, just want to be more careful.

We got the shipment on the 10th of July and found out there was missing screws, I have to find screws for every unit, things just didn't go smoothly .

Now we got new BIOS to test too which is the 502 and 704.

 

Thanks for the update.

 

I know your working on it.. I'm not complaining in my opinion.

I had such a high opinion of ASUS before this.. gentech isn't the one
who let me down.. it's ASUS for not doing all this crap thats being forced
onto companies like gentech.

As far as I'm concerned it shouldn't be the responsibility of secondary
companies to provide this part of the customer service, but the responsibility
of the main company who manufactures the product.

Where have the days gone where companies shipped products only after
they completed every aspect of testing and quality assurance?

Even if some of us are techs privately or working for companies like gentech
the consumers don't pay for things like this, and I'm sure gentech doesn't
like stocking items that wind up like this.

Someone should do something.. but what.. -.-

 

GenTech has gotten a huge surge in popularity from these forums, for helpfulness and things like that, probably a lot more than they were expecting, as such they are handling probably the number of orders of a company one-and-a-half times their size in addition to taking extra care with each order. I understand that that doesn't change how many of you feel, but thought it may be fair to explain what is happening on their end. You can tell how busy they are simply by Ken's absence as of late on the forums. He used to post a good 3 or 4 times a day (maybe one or two days off sometimes), but since the C90 launch I have heard very little from him, and after the second review and the deluge of problems that he was involved in solving I have talked to him maybe twice, in two weeks. Not that he was unavailable, but he has not been out and about much under his own volition. I can only assume (because he basically told me) that they are busy from open 'till close 5 days a week and the warehouse staff all week long. For anyone trying to reach them call on the weekdays (Mon-Fri) between 9AM and 5PM PST, better than that would be to send an email, though those pile up quickly he does answer all of them eventually, though it may take a couple of days. If you send a PM over the forums please be sure that it is urgent, because space for PMs is very limited and if his mailbox fills up with "When am I getting mine?" then many people will get copy/pasted messages to make room for the important ones, that is assuming he keeps checking it, because if it were me I would immediately delete any message that didn't seem like an emergency, especially with 400 emails to reply to and 50-100 new orders a week.
So, if you can have patience, if not Ken extends his sincerest apologies about the situation and is certainly upset to lose any of his customers. To any of the people who have been waiting over 2 weeks, it is because the first two shipments were filled by pre-orders, and only recently is he able to process orders in the same week as they are received. This is possibly the biggest non-Dell/HP/Sony/IBM laptop launch this year, but having mine, I can assure you that it is worth the wait.
Thanks!

 

Very well said. I completely agree with you. I know that Gentech is taking the brunt of my frustration which isn't necessarily warranted. ASUS should have dealt with that before they shipped.

Thanks for the update Ken, but can you offer more definite answers here? While my frustrations have a lot to do with ASUS not really preparing their shipment, it also has to do with the lack of communication and inaccurate information provided when there has been some communication.

If Amazon took orders and didn't ship for 2+ weeks with very little information, they wouldn't last. Yes, they have more employees, but they also have a scalable load of orders.

I know there are a lot of Gentech defenders (and honestly, I do understand why, it is awesome that they are going through all this for our orders), but most of the defenders already have their notebook in front of them...

 

You can PM me your order number so I can look it up for you, like I said, there are orders shipping out everyday but I don't know who's order got ship.

 

Well, you will probably be a defender, too when you get yours free of problems and don't have to worry about a month and a half RMA to deal with bad RAM or BIOS or (insert other launch problem here). I understand where you are coming from, but it is also (I think) important to note that people DO become defenders after receiving theirs, which is more than I can say about Best Buy and Dell and some other resellers. I understand that a lot of people have deadlines for these things, but if you CAN wait, you shouldn't be disappointed. I am really glad, though, that you guys are taking it as maturely as you are, I have seen many threads like this turn into straight out flame wars. Certainly Ken couldn't have asked for better customers.

 

This brings up an interesting discussion: what makes a company worthy of defending or recommending to friends? Maybe this isn't the place for it but I thought I would throw out some ideas.

Good customer support, product selection, reputation, and prices are the four things I look at when ordering something. Within customer support is a variety of other important criteria: communication, speed of order processing, reliability of statements made, etc.

It is quite obvious that Gentech has great product selection (at least in this context... not so much if I was looking for bed sheets...), great prices, and a well respected reputation. Generally speaking they also have amazing customer support (if they didn't they wouldn't be taking the time to test the models for us). BUT their customer service does take a hit in areas that have already been exposited throughout this thread. Are those negatives enough to not recommend or not purchase from them again? I don't know. I want to be able to support them, but the negatives do keep sticking in my mind. Like Alex said, I am sure once I have the notebook in my hands it will be easier to defend them. I am just still not positive if I will be able to ignore some of the negative aspects.

What causes YOU (all of you that is) to support a particular company and what would cause you to turn away? I apologize if that discussion isn't appropriate here.

 

It is all about follow up and being generally a nice guy, Ken does both in spades and though I know he is in a bit over his head with his huge burst in popularity, I still support his business. I just hope he is able to hire enough and grow his company to support the demands.

 

Well I just got an e-mail back from Ken and he said that I should have mine shipped on the week of August 13th. I placed my order on the 20th, so I would say to anybody that wants to order a C90s from GenTech to expect about a 1 month wait before it is ready to be shipped out.

 

O.O

One month?? That seems a little extreme to me. I really hope that's not going to be true.

I ordered my c90 on the 26th, and I really really really need it by the 16th. It's extremely important that I have it on that date, so do you guys think there is any chance I'd have it in my hands by then?

 

I wouldn't count on it. The extra time sucks, but 1) you are paying less than any other reseller and 2) you know it will work when it gets there.

If you absolutely need it by that date, you might want to order from BTO.

 

Like Matt just said, I would try BTO if you absolutely need it much earlier. You MAY get it before the 16th with Gentech, but I wouldn't bet on it. I wish that Gentech would ship them out faster, but at least I can be sure that I'll be receiving a problem free unit.

 

All this talk about problem free computers makes me laugh till my head hurts.

There is no such thing, look at the threads, issues all around, as for gentech
shipping out supposed problem free.. I'll believe that when I see it.

So far I've always had to debug a pc, weither prebuilt or custom by me.

There is no such thing as a problem free pc, be it laptop or not.

Time will tell if gentech can prove me wrong.. the time it takes them
to ship me my c90 that is.. on a funny note.. waiting for it feels alot
like waiting for jesus to come.. >.>

 

What I mean and what I think most of us mean is that we will get them without serious problems. I know from 15 years of working with them that you will constantly have some error you can't fix, some bug you can't squash. I will work on this for probably 2-3 months before getting it just the way I like it. But I will not have to worry about RMA's or overheating or memory problems 'cause someone else is checking that: the distributer.

And really, that shouldn't be either. It should be the manufacturer checking the notebooks and finding these problems before the notebook shipped. I would love to work in any of these guys R&D because I wouldn't have anything to do but play Final Fantasy and chow down on corn chips.

The ad department generates hype too soon and gets the public ready for a product before its even in it's conceptual stage. So the manufacturer can't do (or won't do) the proper testing and quality control before the public looses interest. I know that if they had pushed this back another month I would have bought another notebook instead. They knew that too, so they shipped them to the retailers knowing that they and us, the consumers, would be the guinea pigs, the R&D department.

**Stepping off the soapbox** Im done for now...

 

It's just paying over 1.5k for something and not getting it after so long
feels like I never went shopping for it.. every day I come back to this pc
I'm using to talk to you with and it's like.. it'll never end.. I want to turn
this thing into a @#$% boat anchor and get rid of it.

The days of being forced to sit at a desk to use my pc should of ended
by now..

 

Hell, I RMA'd mine on Thursday, and its arriving today. thats pretty damn fast for a broken gpu/ massive testing.

 

I ordered mine on the 10th and am still waiting eagerly. However, if I can receive my laptop without the major bios/ram/etc problems that have been plaguing people it will def. have been worth the wait. While alot of you guys want it early wouldn't you rather it come a bit later and you don't have to spend your first weeks with the new laptop troubleshooting major problems like some on this forum have. Besides I'm not worried about Gentech because it obviously is a great presence on this board and had helped dozens of people. Like Alex said they're a bit overloaded and thats both great for them and a little annoying for us but I'm not worried.

 

Got your unit here, we use our own HD to test, BSOD within 5 seconds after hit "game mode", swap CPU, RAM and video card still the same problem, looks like it's a bad unit, we gonna swap another unit to test, will let you know.

 

i already got my c90 from btotech, which thank the lord they didnt go through weeks of testing and just sent it because it works beautifully but personally, if i was in your guys situation, I would of canceled my order when i ever found out that it would take more than 2 weeks to get - especially 25-30 days of "testing"

i mean i think its great that there testing but....

i would want them to ship the system untested and just hope that it worked good, if it didnt, i would sell whatever config i had and rebuy a compatible config or send back just the parts that didnt work instead of the whole computer and get them replaced - that way i would be happy with having the computer right now and could work, even if for a little bit, woudl work or buy temp products, have it work, wait for the replacements and take the temp products back....but thats just me - im very impatient and very thankful i receieved my c90 3 days after ordering

 

I guess if you can copy and paste, so can I.

It isn't 25-30 days of testing, it is that they are testing every model they send, which is in the multiple hundreds (yes, they may have gotten in over their head, but if ASUS had sent them problem free, there wouldn't be the issue).

That is definitely an option, but to me, that seems extremely inconvenient and risky. It is totally awesome that yours worked right out of the box and maybe MINE would have been like that as well, but is it worth having right away? Well that is for the buyers to decide I suppose.

 

I just got off the with 3 Asus guys, we gonna wait for new BIOS.
According to Asus, there are different revision of Conroe CPU that some of them will cause CPU overheat especially in game mode, swap CPU, laptop and video card will not solve the problem, Asus said the new BIOS with new UCode is needed and they are working on it.

So for those you who already has C90S and having overheating issues, the new BIOS with new UCode will fix it.

Sorry guys for waiting, if you decide not to wait you may cancel it anytime because if it hasn't been ship then your credit never been charged, simply reply to your order confirmation email to let us know you want to cancel it.

if you decide to wait for the new BIOS then, thank you for your patience.

 

If all the other issues are ok though, can't you ship (to those that request it) and let us manually update the BIOS when it is available?

 

How long of a wait are we talking about here? I ordered on July 9th and I would really like to have it in the next week or two at the latest. I can flash the bios myself if need be, but I'll be leaving the country in early September for a year and I would like to have some time to get my computer ready to go and have some extra time if I should need to send it back for any reason.

 

We still shipping out orders, not all of them has the problem with CPU, but for halfhalo's unit, already swap 4 units for him and CPUs still same issue, new BIOS is needed for him.

if we found no problem then we will ship it.

 

Heh, well find me one with no problems and ship it.

 

Should be sometimes next week.
It's just weired that same configuration with some unit works but doesn't work with different unit, for example, we got halfhalo's unit back today, swap 4 units, 3 video card, 4 CPU and dozens of RAM still same issue, maybe keep swapping unit will find one work but that take times.

 

Whew that was relief. Gaming worked fine the first few days then started crashing yesterday alot. So Ken what is the difference between the cpus? What is causing the difference between them?

 

According to Asus the same Conroe even with same speed has different revision, I'll keep you guys update when I know more.

I am sure the new BIOS with new UCode with fix your problem.