Finally, my XPS 1530 being replaced due to GPU fails!!

Well I jumped on chat to see how my system exchange process was going and the Rep said he was "raising a request to expedite the shipment" and that I would be contacted soon. Hopefully that will speed things up, but who know?

 

thanks. yea they said they are going to call me tomorrow. we will see what happens.

 

Received my new SXPS 1647. Love the screen, keyboard, speakers are much nicer than 1530. Of course the system itself is blazing! And yes it is new hehe....

Good luck to everyone who's waiting for a replacement! I got a refurb 1530 first time I requested a replacement but Dell came through for me.

 

Nice. What were your specs on your 1530 and now your 1647? if you dont mind...

 

I think you asked me in the previous page

 

Glad to hear things are being expedited for you, Ben! : )
Keep checking your account daily for changes & keep on them if you don't hear back!

Grat's on a sweet system! The 1647 is great, that is what I have now. It took me a bit of time to get used to the vibrancy of the screen!

Oh, if you didn't get a return shipping label in your box, you will have to contact Support for one! I did it via Chat & they simply e-mailed me one.

Cin...

 

well guys I got the specs for my replacement. going from the 1530 in my sig to this. pretty darn happy

 

@benbeck08, your getting an i7-720qm, the rgbled screen , dvd reader/writer, 6GB DDR3 1333MHz ram, a 320GB 5,400 rpm hard drive, the 9-cell battery, and the I'm not sure which gpu the M96 (p/n Y515R) is.

 

yessir its the 4670. not sure how im gonna like the merlot red tho. we'll see

 

I wish I lived in the US

 

Grats Ben! Nice specs And, you got Red.....I have that color for my 1647....you will likey

Any ESD info yet?

Cin...

 

great stuff ben, and i see i was right about them maybe upgrading your screen/ram over my 1645 since your m1530 had better screen/ram then mine. congrats!

 

i was just contacted by dell and they told me my system is out of warranty, so my question is how does the nvidia extended warranty work and what should i do now?

thanks

 

Hey!

Ok...first...I am on my cell so excuse any typos! ....Above I have included a quote with a link to Dells Nvidia info on the extended warranty on the GPU..click that & it should give you some info. : ) The warranty was extended for 1 year after the warrant y exp. of your main warranty on your 1530.

They should work with you on that if it hasnt expired yet. When did your warranty expire? You can find that specific info onyour Dell account online, also.

If the warranty on the GPU still holds strong & you run into issues with Dell, you may have to go thru their Unresolved Issues for resolve.

Check that link first I attached in the quote above

Hope that helps!

Cin...

 

After entering my service tag to enter the chat I receive this message:

"This product model is not supported by Chat. Please call 800-822-8965 for any support related to this product."

Anyone know whats going on here?

 

I've been getting that message too. I have no idea. I think they're just trying to divert all M1530 concerns to phone calls because people have been having more luck on the chat with replacements and such.

 

my warranty expired on 3/11/10. they told me i have to pay around 380 bucks to extend my warranty for another year.

 

Thanks! Little nervous about the merlot red but everyone seems to love it. It shipped today so im pretty happy with that too.

Thanks! Yessir I am very happy!

 

Update: Estimated Date of Delivery 6/3

 

It's a great color: SEE! XD





Ohh You may have it tomorrow then!

If you don't have a tracking number, you can get it from FedEx..do you know how?

Cin...

 

Thanks for posting the pics! I think i will like it just fine

And I dont have a tracking number. Can I get one?

 

Dug around and found the tracking number

In Nashville right now! Woohoo!

 

Tanks! I am going to recommend that you get a ShaggyMac lappy Screen Protector for you screen/keyboard. They work very well. LINK I had originally ordered one in the 15.6" size..but it was a tad to small for "me", So then I did a custom "fit" on in these dimensions:
17"-19" Custom Shop Laptop Screen Protector (SPCustom17)
Color Alloy
Width 15 in
Depth 8 3/4 in
Make & Model Dell XPS 1647 Price: $17.95.
Use this Coupon Code for 10% Savings: TJOOS10

Glad you were able to Track your shipment! So much fun waiting, eh??

Cin...

 

Ahhh its torture!! Dell sure was fast with this whole process though. I think it has only been three days since they approved the replacement. Cant beat that!

 

Nope you can't. Pretty nice. Was it being overnighted to you?
Oh, and expect to not see the return shipping label in the box. If you do, you won the Dell lottery!

Cin...

 

Haha yeah they overnighted it. im pretty impressed with Dell myself. We'll see about the label. If it is there then apparently i am the luckiest person on earth lol

 

i typed in my service tag number and it shows that XPS Technical Support ended on 3/11/10. and next day business support ended on the same date. there is no nvidia warranty extension under my service tag. and when i did the online chat, they told me my M1530's 8600M GT is not covered by the warranty.

Agent (Uday_151061): "Not all the XPS 1530 are covered by the nVidia GPU warranty. We have a list of few computers that were shipped which had these GPUs that were impacted."

Is that true? what can i do now? should i still go through with the Unresolved Issue department?

thanks!

 

Sounds like BS to me. Try calling them

 

Glad it was ON'd to you! And, yes you would be very lucky

Aaaah...farking Dell intelligent Reps..That's a utter line of what lays in my cat's litterbox right now!

The 8600 GPU is the faulty Nvidia is the cause of problem!!

Here: LINK

It is covered. Look at the table.
You need to get back on Chat ask for that SuperIntelligent Reps Supervisor. Tell them your Laptops GPU is covered until 3/11/11 under the NVIDIA GPU Limited Warranty. And, advise it is Dell's responsiblity to fix it. If they are refusing to, you will handle it otherwise.

You can even given them the link that I gave you above. And, it will show that it is supposed to be covered.

If not, be sure to have them give you a Case Number, Get the employee's badge #/Name., etc., and then go with the Unresolved Issues Route: LINK,
and, at the same time I would also send an e-mail to a few of the peeps (cc'ing the others):

Michael Dell
Chairman and CEO
[email protected]
Donald Carty
Vice Chairman and CFO
[email protected]
Ronald Garriques
President, Global Consumer Group
[email protected]
Michael Cannon
President, Global Operations
[email protected]
Mark Jarvis
Senior VP and Chief Marketing Officer
(Dude, You're Getting An Email!)
[email protected]
Lawrence Tu
Senior VP, General Counsel
[email protected]
Susan Sheskey
Senior VP, Chief Information Officer
[email protected]
Andrew Esparza
Senior VP Human Resources
[email protected]
Paul Bell
Senior VP and President, Americas
[email protected]
Stephen Felice
Senior VP and President, Asia
[email protected]

(some will "bounce")

That Nvidia Warranty extension was put into place for a reason obviously, you just got someone who was being belligerent, or improperly trained. *sigh* (I say both).

Cin...

 

^^^Talk about a helper huh?^^^

 

i know she is awesome! thank you so much cin!

 

update:

i jumped on chat again tonight and insisted that they need to fix my over heating problem. the agent talked to his manager and agreed to have me sending my system in to their depot to get it fixed. even though they still insisit on my batch of xps1530 are not effected by the faulty GPUs.

even though after reading through the forum, it seems like replacing the mother board or the GPU doesn't necessary solve the problem. but at least it is getting it's temp fix.

thanks for all the help.

 

Well my 1645 arrived today and it is saweet!

 

congrats! i am sure we all want to see some pics.

 

Glad you finally got some resolve . Though, sounds like the Supervisor must also have some sort of "Dell Dementia" pertaining to his/her memory loss on the GPU problem.. Will you be w/out a lappy during this time?

And, yes replacing the Mobo will prolly' only be a temp fix. But at least it will work for you for the time being At least it will be documented that it was replaced by Depot. And, you will have that on your side for the next time you have to call when/if it fails again.

Grats, Ben! How are things working out??
Isn't the Screen, keyboard, power... well everything amazing?

Cin...

 

Does anyone know the best number to call for arguing over the xps m1530.
Looks like the chat with our service codes wont work.

 

Its awesome so far. Havent had a chance to break it in quite yet but im gettin there

 

i am borrowing my parents laptop for the mean time. how awesome is that? i am glad you are enjoying ur new lappy ben. congrats

 

Hey guys.

After lots of back and forth with Dell and an agreement to get my system exchanged, they said I had an 8/10 chance to get a Studio XPS 16 laptop. They also said I would get e-mailed with what system I get, but after more than a week I still haven't gotten an e-mail, so I went to my Dell account to see if there was anything.

Low and behold, there was a new system being made!

My old specs:
Intel T8300 2.4Ghz(?) processor, nVidia 8600M GT 256MB, 320GB HDD, 4GB DDR2 RAM, 15" 1440x900 res LED screen, and a 9 cell battery.

MY NEW STUDIO XPS 16 SPECS!!!!!!!!!!!!!!:
Intel Core i7 720QM 1.6GHz (2.8 GHz Turbo Mode, 6MB Cache)
9-cell Battery
6GB, DDR3, 1333MHz 2 Dimm
ATI Mobility Radeon HD 5730 - 1GB
15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP,
500GB 7200RPM Free Fall SensorSeagate Hard Drive

OMG!!! HUGE UPGRADES! OMG! I also got the new ATI chip!

Edit: Preliminary ship date: 6/22/10

 

Good going there Polarix, nice spec

Im on my first motherboard replacement (replaced on 1st of June), but already the temps are up in the high 80's/low 90's, so I've sent an email back stating the problems. Will just have to wait on what the guy says will happen next. (I live in the UK btw).

Adam

 

Where did you send the email to?

I'm from the UK as well. It's supposed to be premium support, yet XPS users can't use the chat facility

 

Happy things are going well so far!

LoL...Hopefully it won't take that long at Depot. I think turn around is usually about 10 days?

Wowsa! Nice specs Hopefully, it will ship ahead of your ESD! Nice one on the new Chip! XD

I hope you get some resolve with your e-mail! If you don't hear back in a few days, maybe e-mail back the latter part of this week. : )

Cin...

 

I sent it to the UK XPS Technical Support email through their website by filling out a webform.

[email protected]

They've been pretty helpful so far, as the first motherboard got replaced 3 business days after my initial enquiry.

My laptop's out of warranty, so I can't use the chat either

 

I've currently got 4 years extended warranty but dell have failed to add it properly to their system, so it's been blocking me out from the chat. They've failed to rectify the problem even after numerous phone calls and so because of this and the technical issues I've had over the last 2 weeks (3 parts going wrong) I've written a letter which I'm sending and I'm hoping that they'll offer me a replacement laptop as a resolution.

 

Here is a screenshot of HWMonitor just after doing some internet browsing - something wrong here me thinks...

Emailed the Dell tech with the screenshot, will see what he thinks.

Adam

 

yea thats realll hot

 

I've just played L4D2 and my temp peaked at 100 with an average of 92.

I'm about to call Dell (as in the UK there is no chat), but I'm not sure how I should go about requesting a replacement

Anyone got any tips on what I should say?

btw. This is the 1st issue I've encountered with the GPU, but I've had about 5 different parts go wrong in the last 2 years (I've got 4 years extended warranty)

 

Adam:

Yes, there is something wrong those are high temps! Can you try anything right now to help cool it a bit? Some compressed air? Sometimes that helps on the fans a little.

I hope, you hear back from the Tech. ....today!

After internet browsing.....wowsa those temps...meh.

Cin....

 

Hehe, I was pretty surprised myself, as the motherboard was replaced Tuesday, and the temps are already worse than they were before

Adam

 

Yes....thats not a good thing to have happening with those temps.

And, the Mobo just have been being replaced....I would flatly..but firmly & politely refuse another replacement if it is suggested.

You have the replacement as failing already in your corner.

Ask them how many more fails? You are tired of being inconvenienced and need a working, reliable laptop. Not one known for GPU failure which you are concurrently having.

Maybe this will get you closer to a new replacement lappy. : )

Cin...