Finally, my XPS 1530 being replaced due to GPU fails!!

Cheers for that Cin, I haven't received a reply yet, so I will probably go down the unresolved issues route. Is that what you would recommend?

Cheers

Adam

 

Called them today and they're only offering to replace the Heatsink, they even put me though to the manager who was of no use.

I've emailed the unresolved team who haven't got back to me even though it states 1 day. This is getting absolutely ridiculous!

Does anyone know of an email address where I'm guaranteed a response?

 

I've just my motherboard replace in my M1530 for a fourth time (as a temporary measure as I can't be without a computer at the moment - thanks Dell), but at the same time they're thinking about replacing my machine. I haven't heard back from them as yet, but I will keep you guys posted. The rep told me I'd have a choice of whatever I wanted up to my original purchase price.

 

They've just called me back and offered me a switch but it would be only 70% of my original purchase price. I don't see why I would have to lose out when I've still got 2 and a half years left of my warranty.

 

HOW ARE PEOPLE GETTING A FREE SWAP???

I've had enough of Dell, they're refusing to budge and even when I enquired about getting a Dell Outlet computer as a replacement they said that they cannot do that. It's just getting so ridiculous

btw. I've spoken to them from UK, as we don't have the chat option

 

If they do that I'm going to be so annoyed.

 

I spoke to the floor manager (His name's Kunal) and he didn't offer me anything better. It looks like the people who are getting the outright swaps are doing it through the Chat, which we don't have.

 

i got mine through just talking with them on the phone. dont give up!

 

Adam,
Did you hear back yet today? I was gonna say wait for a reply back til today. And, if no response go the Unresolved Issues route. I thought you may have heard back by now

I think you will prolly get that replacement after 4 Mobos they will prolly not want to invest much more into it. If they do, they are very delirious!

At this point, you may just want to contact Unresolved Issues also, and see what happens. : )

Cin...

 

Got an email back from the XPS Support, not Unresolved Issues, shall I wait until Unresolved Issues reply? XPS Support say they have decided to replace the motherboard/heatsink again.

Many thanks

Adam

 

Taken from Dell Unresolved

I've found out that they have a complaints department but that is based in Ireland and they don't even have an email or contact number. This is getting utterly ridiculous

 

I've sent a reply to the normal dell XPS Technical email which I received, stating this: "Did you receive my other email with the screenshots of the temperatures? If so, could you show them to your manager as well, as I am a bit concerned that a week after the replacement motherboard and heatsink/fan were installed, the temperatures are already soaring. Also, could you confirm in writing that the laptop will work seamlessly after the replacement Motherboard and Heatsink which you have described below."

Hope this will get me somewhere...

Adam

 

So after my executive email carpet bomb, I received one response from someone who wasn't on my list but had his own email address so I guess he's someone semi-important. He said they wanted me to send my laptop in for testing at their facility and it would take 7-10 business days. I replied back saying I couldn't be that long without my computer and that I could supply proof (screenshots or a technician coming to check it out) if they needed. Haven't heard back.

 

Should do some good I would think.

I told them the same thing as I could not be without a computer for online classes

 

Man Benbeck, you're a lucky guy. I'm also getting a replacement (literally 1 day earlier than yours was requested), but mine is being built at a facility and probably won't ship out for another 2-3 weeks! Lucky son of a !

 

I did mine via e-mail and then called to confirm, and that's what I was told when I asked what sort of replacement they'd be thinking of sending me.

 

I would still go forward with Unresolved Issues route, whilst still continuing to "haggle" with the Rep your dealing with now.

It's horrid..having to "haggle" over a malfunctioning laptop, that you are not responsible for... *sigh*.

Glad you decided to do that, Adam. Continue keeping copies of all your correspondence, etc. And, don't let up. And, also keep in mind you still have UI to use also.

Glad you haven't caved to Dell, Salami. I can't believe how patient you have been...it seems' it has been so long for you..

Cin...

 

hah yeah i was pretty happy with dell to say the least. my 1645 was a refurb though (yours new im assuming?) Aside from that, the day after they okay'd my exchange I jumped on xps chat and asked the status and the rep 'expedited' my request/exchange. not sure if that is what actually made the difference but I think I received my 1645 4 or 5 days after the approval. pretty darn quick imo

Note: 1645 was in PERFECT condition when it got. would have thought it was new if it wasnt for the refurb sticker on it

 

Yeh, it's extremely frustrating especially when they sticking with the buy back at 70% of it's value.

They've only given me that option and the other of having to continually replace the faulty parts, which they are saying is an adequate resolution

There is 'sale of goods' act in the UK, which does state that Goods have to be of satisfactory quality - What is the legal definition of quality | Consumer Information

I've tried quoting that to them, but they couldn't care less. My next step is to actually send them a written complaints letter and if this is still unresolved, threaten them with legal action

 

Yeah, mine is actually being built brand new I think.

That would be why!

 

Man I am glad I found this thread when I did and received the 1647 plus upgrades! Good Luck everyone!

 

Just out of curiosity - do you guys have to send your M1530's back to Dell? If so, did you get to keep your hard disk?

 

You have to send your M1530 in. I think some people who asked, were able to keep their hard drives. I'm planning on keeping mine if I get a replacement.

 

Guys Im a little lost here. Im from Puerto Rico will this work for me? Ive had my mother board replaced twice because of video problems if so what should I say or do? chat or phone? please help.

 

Got a replacement motherboard+gpu+fan for my 1530.

Tried some games out like Burnout 3 on my HDTV, ran pretty smooth.

Throttling means that the fan just goes nuts for a few seconds? I think my laptop has developed that.
It's getting pretty annoying. Am I eligible for replacement?

Also I'd like to note that I did not ask for a replacement fan.

 

how long does it usually take them to send out the box for their depot?

 

I had more hard drives around, so I just copied my stuff to it and wiped and sent back the one that came with the M1530.

Throttling has to do with clock speeds of things such as the cpu or gpu, so the fan behavior is something else.

Chat is much easier.

 

That is not throttling. Throttling is a downclock of the cpu and/or gpu due to heat. The fan will go nuts while gaming on pretty much any laptop.

 

I phoned Dell they said the only thing they could do is replace the motherboard and I got really pissed off and insisted for an hour and didn't help. I need you guys to tell me how to do it on chat because ive had 2 replacements and it still gets very hot, getting low framerates in counterstrike and team fortress and im running out of patience. pleace help.

 

Those aren't specific to heat. Throttling can occur for other reasons such as passing a power draw limit for the cpu or gpu, even if they have acceptable temperatures.

It has a lot to do with finding somebody who's willing to help. Say pretty much what you just typed here (either on the phone or in chat), and eventually, if you keep trying, somebody will help.

Here is the chat link for Puerto Rico.

 

Ok so I emailed the Boss Michael Dell's email and Im currently waiting for a reply. Should I wait and see how that goes? Or should I keep trying on chat.

 

If you have emailed that group, don't waste any more time with any other group... Micheal's team is great and I know that first hand....

Expect a call in the next 24. Good luck.

 

Will they reply me on email? Currently I don't have a phone. This sucks. Anyways I told them I didn't have a phone and to send me an email so yeah I hope it works.

 

I would presume so....

 

Still no reply after 48 hours

Adam

 

Not very nice So, are you thinking of sending to Unresolved Issues, and maybe Mr. Dells team, perhaps, now?

Cin...

 

I'm gonna wait until about 9pm here in the UK, then I will probably reply to the XPS Support saying along the lines of: "seeing that there was no response, I have emailed unresolved issues", and emailing UI. Seeing if I get a reply within 24 hours, I may then contact Mr Dell and his colleagues.

Adam

 

Good idea, and I would do both. Unresolved Issues & Mr. Dell & his team. Kill 2 birds with one stone per se!! lulz.


Cin...

 

Well I haven't received an email back from Michael and his team. Should I keep waiting or what's the next step. Thanks for the help guys, really appreciate it.

 

You recently sent that email, right? I know it's hard when your lappy is having issues...but give it one more day, and if you dont have a reply ~ maybe then send off another?

48 hours I think would be nice if they could respond in

I emailed them on one of my issues and they responded within 48 hours.

Cin...

 

Ok thanks!

 

If you can find some way to give them a call back number that would help, they literally called me back 20 minutes after I sent them an email when I told them about my issues with my 1640

 

Unbelievable, I tried yesterday by chat one last time and I was explaining that it was getting so hot it burned my legs, told him this was by browsing the internet or writing documents for college which isn't supposed to get so hot by using those kinds of applications. He told me I was doing it wrong and the laptop isn't supposed to be used on my lap...................WHAT THE F*** its a FREAKING LAPTOP. I know im not supposed to play games when it's on my lap but when writing documents???/ really??? Latin America and Caribbean support SUCKS. Oh and I borrowed a phone and got a call from the same dude and told me what it was MY fault for overheating it because I was using it on my lap. I told him that yes I used it on my lap but only when I was not close to a hard surface table. Then he got a manager because I asked him for one and the manager also told me it was my fault and they could only replace the motherboard. I said that in the US other methods of customer satisfaction where being done and he told me they have the same policy and that my case is RARE and asked me for a service tag number of someone that had the same problem and was taken care of. Seriously this sucks.

 

Uh..farking idiots...

It's would be like them to say that. When, I called about my GPU failing on my 1530 the 2nd time...I told them it was burning my upper thigh, and the Rep "tried to sell me a Laptop cooler/and l.top desk ~ said it correct 95% of the heating problem!

I think you err on having better luck with M.Dell & his Team...

Cin...

 

Hey guys, my M1530 has began giving me BSODs after booting into Windows, referencing a display driver. I even had a popup from the system tray saying something about the display driver having to be stopped and restarted. Then, upon reboot, their were vertical lines on the screen during POST and strange characters throughout the boot to Windows. Is this the GPU going bad/overheating?

Would anyone be willing to tell me how to go about approaching a Dell tech about getting a replacement 1640/45/47? I would like to avoid going through the 105 pages of posts, but I will if forum etiquette requires it.

Thanks!

 

Best way is to jump on xps chat and tell them that you want a laptop that functions properly and that you do not want to deal with the flawed design of the 1530. although if this is your first gpu failure (thats what it sounds like to me) they will most likely only offer a mobo/gpu replacement. def. worth a shot though

 

It's definitely possible to get a replacement with only failure. My M1530 never actually failed, but I got it replaced just because of the ridiculous temperatures.

 

Guy's I haven't received ANYTHING back. Told them they could call me after 8pm eastern because I could borrow a phone then, if not to please reply me back by email. This Sucks.

 

Update: Still haven't gotten anything yet. This is really frustrating I tried the unresolved issue link and haven't gotten a response yet. Got any other Idea guys maybe can you guys help me make a more convincing letter. I have been replaced twice the MoBo because of GPU failure also the fan and heatsink once. The plastics even melted and were starting to come off because of one year of heating problems until it died and they replaced every plastic including the MoBo. Anyways please help.

 

They don't work over the weekend