How do I fix my m1530 Grainy Screen?

From what I understand, it is impossible to request a specific LCD off the assembly line in Malaysia. If your 1530 has actually shipped (which it sounds like it has) you can actually find the service tag for that order and check which LCD you have right now instead of waiting until tomorrow. Under the Dell Tech. Support section, select "Find Peripherals..." and then type in the order number, grab the service tag, type it in, and then look for either RW985 (samsung) or XK309 (LG). Good luck.

 

Now that I am at home and using my new LG XPS in the same light environment as I've been using my old Samsuck (sorry Samsung, you earned it) XPS, WOW, this is one of the best notebook screens I've ever used of the 20 or so different notebook models I've used for extended periods. It is brighter than the Samsung. It's really great. I'm not a color person, so I don't know if the colors are perfect. I've seen some comments from other people along these lines and they are probably right. But you can probably adjust the color to something acceptable. There ain't no adjusting the grainy sparkle of the Samsuck screen.

I just checked the light leakage. It does appear to have more light leakage than the Samsung. The Samsungs I had all had a small centimeter strip of even light leakage at the bottom of the screen whereas the LG has more of a large blotch of light leakage at the bottom center of the screen. It's only noticeable on a sold black screen, which I only ever have if I'm checking for light leakage. In other words, if I don't check for light leakage, it doesn't have any. Unfortunately, this wasn't true with regard to the sparkly grain on the Samsuck screen.

I think I may have to change my user name to LG fanboy.

 

True, but you have to look at it from a company position.. wouldn't it be nice if he admitted the truth, that the screen IS bad and that everyone should ask for the LG. Can you imagine? The company would be admitting a problem... everyone would want replacements, not just the very few of us (compared to the majority who don't notice the difference), that are picky and want the best. Someone could pick that up form a media point and then Dell starts a firestorm...all based on a low level employee admitting there is a problem with one of their products. Not going to happen!

How perfect of a world it would be if every company admitted to their every shortcoming and their problems. If that were the case, we would not be here and this thread would not exist. Sorry sonciwind, the reality of the corporate world is "admit nothing", and "don't every say anything that could be perceived as damaging". What Jimmp is doing does not make his company look cheap or dishonest. He's simply saying the right things in the best interest of the company. You may not like it, I may not believe it, and none of us may agree with him, but the fact is, it's the reality of it.

 

Well, I'll be the first to agree with you on that one! But, as crazy as this may seem, mine has almost no light leakage. Certainly not a "large blotch" as you describe on yours. The Samsung had quite a bit on the one I had. Even when the tech first powered up the screen... I turned off the office lights ... more to look for defective pixels than the leakage. First thing we both noticed was how non-existent the light leakage was....I remember saying to him that there is almost no light leakage at all... even he agreed and said it was outstanding.

But I wholeheartedly agree with you that the screen is beautiful. And you are dead right... when you get home and use it in the environment you are most used to, you really appreciate how nice it is. Well said!

 

That wasn't exactly what I said, I said that if anyone tells you he can specify what type of LCD you will get he is placating you. I was referring to Dell technicians not the members of this forum. We only have two part numbers listed for the M1530, one for the wxga and one for the wxga+.

I was supplied with another part number by one of our Dell Community forum members that was for an LG display ( I looked it up) but like I told him, because it's not listed in the tool we use for dispatch I don't know if it is active or would actually ship if ordered.

 

What I find funny is that they also are much less money than a comparatively configured XPS. I know it may not look as pretty, and is bulkier and heavier than a XPS, but I can live with that considering the lower cost and the LG screen. I love this Vostro so far!

 

Hey Jimmy, you're coming into hostile territory over here!

I don't know if you've read all these hundreds of posts but being a LONG time Dell customer with over 50 systems in the last few years alone, I sympathize with many of these folks that only want a good screen on their XPS (premium) products. I got the Samsung and had no problem having the agent manually enter the part#. It was quickly sent and installed Wednesday. It really is a remarkable difference.... not just a little better... night and day. IN fact, I just put in a service order to replace the WSXGA+ screen on my D820. It's so dim that even the tech that replaced the screen last night asked me why I did not have that one replaced... it's awful...no exaggeration when I say 1/2 the brightness of the LG on this M1530...another poor quality Samsung LCD. So Jimmy... what's the deal... these screen issues have been going on for years and most seem to always involve SAMSUNG. Is Dell finally getting the hint and starting to look at these issues with a greater degree of urgency? Now that you've ventured over to this forum, can you help us make sense of it all? By the way, GOOD to have you over here!

 

Here is the full text of the Dell Chat session where I was allowed to select the LG and had shipped to local technician and installed the next day. The only thing I edited was my name. My parents weren't hippies and my real name iisn't sonicwind. It's TwoDogsF&*%ing.

---

Your session ID for this incident is 17114042.
Time Details
02/05/2008 06:24:30PM System: "Thank you for choosing Chat support. The next representative will be available to assist you shortly. While waiting, check some of our self support options above. No fear, you won't lose your place in line!"
02/05/2008 06:24:40PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_crashanalysis?c=us&l=en&s=gen"
02/05/2008 06:24:50PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_pccheckup?c=us&l=en&s=gen"
02/05/2008 06:25:00PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_transferowner?c=us&l=en&s=gen"
02/05/2008 06:25:10PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_warrantystatus?c=us&l=en&s=gen"
02/05/2008 06:25:20PM URL Shown: "http://support.dell.com/support/topics/global.aspx/support/chat/en/chat_community?c=us&l=en&s=gen"
02/05/2008 07:09:47PM Session Started with Agent (XPS_Jody_140258)
02/05/2008 07:09:54PM Agent (XPS_Jody_140258): "Thank you for contacting Dell XPS Hardware Warranty Chat Support! My name is XPS_Jody_140258. How may I help you?"
02/05/2008 07:10:23PM sonicwind: "Hi. I just received a new XPS M1530. There is a problem with the screen. It is very grainy."
02/05/2008 07:11:32PM Agent (XPS_Jody_140258): "Is the screen glossy?"
02/05/2008 07:11:43PM Agent (XPS_Jody_140258): "Or does it have the glare filter?"
02/05/2008 07:11:59PM sonicwind: "Yes. It's a WSXGA TrueLife. Glossy"
02/05/2008 07:12:28PM Agent (XPS_Jody_140258): "Does it fail diagnostics?"
02/05/2008 07:12:36PM sonicwind: "No"
02/05/2008 07:13:37PM Agent (XPS_Jody_140258): "If there was a problem with the display, the diagnostics should find it."
02/05/2008 07:13:58PM sonicwind: "I can see it."
02/05/2008 07:14:29PM sonicwind: "I don't think this is something that diagnostics can detect"
02/05/2008 07:16:32PM Agent (XPS_Jody_140258): "Give me a moment please."
02/05/2008 07:16:36PM sonicwind: "OK"
02/05/2008 07:19:27PM Agent (XPS_Jody_140258): "I'm looking into this now."
02/05/2008 07:19:33PM sonicwind: "thanks"
02/05/2008 07:24:22PM Agent (XPS_Jody_140258): "Alright, I am seeing a previous order around the beginning of January for a 1530 that had it's LCD replaced twice because it was grainy."
02/05/2008 07:24:32PM Agent (XPS_Jody_140258): "Then it was returned and now this screen is also grainy?"
02/05/2008 07:25:41PM sonicwind: "that's close to correct, the previous order had the screen replaced once and then I returned it because the problem was not fixed."
02/05/2008 07:26:54PM sonicwind: "I'd l ike to get this fixed, because except for the screen problem, I like the notebook"
02/05/2008 07:29:43PM sonicwind: "so are you looking into how to correct the problem?"
02/05/2008 07:30:30PM sonicwind: "because I have done some research into this myself with regard to other Dell customers having the same problem and getting it fixed."
02/05/2008 07:31:07PM sonicwind: "hello?"
02/05/2008 07:31:51PM Agent (XPS_Jody_140258): "I was looking into this."
02/05/2008 07:31:56PM Agent (XPS_Jody_140258): "I can replace the screen again."
02/05/2008 07:33:04PM sonicwind: "would it be possible to order the LG version of the screen Dell part #XK309? This appears to be the version that resolves the problem."
02/05/2008 07:35:09PM Agent (XPS_Jody_140258): "I can replace the screen for you."
02/05/2008 07:36:18PM sonicwind: "great. Please request that part #XK309 is used as the replacement."
02/05/2008 07:37:24PM Agent (XPS_Jody_140258): "All of your contact information such as address is the same?"
02/05/2008 07:37:34PM sonicwind: "yes"
02/05/2008 07:42:04PM Agent (XPS_Jody_140258): "LGP"
02/05/2008 07:42:39PM sonicwind: "is that the panel brand? LG Phillips?"
02/05/2008 07:42:59PM Agent (XPS_Jody_140258): "Correct."
02/05/2008 07:43:08PM sonicwind: "perfect"
02/05/2008 07:43:11PM Agent (XPS_Jody_140258): "That is what I am dispatching, but panels can change."
02/05/2008 07:43:17PM Agent (XPS_Jody_140258): "It depends on the supply."
02/05/2008 07:43:22PM sonicwind: "I see"
02/05/2008 07:43:27PM Agent (XPS_Jody_140258): "I'm sending the panel along with the cable."
02/05/2008 07:43:33PM sonicwind: "great"
02/05/2008 07:45:04PM Agent (XPS_Jody_140258): "Here's something to read while you're waiting for me."
02/05/2008 07:45:10PM Agent (XPS_Jody_140258) sends page: "http://www.lgphilips-lcd.com/homeContain/jsp/eng/tech/tech301_sips_j_e.jsp"
02/05/2008 07:46:08PM Agent (XPS_Jody_140258): "I am unaware of the exact panel type inside the 2, but am quite familiar with panel variation."
02/05/2008 07:46:22PM sonicwind: "that's interesting, thanks."
02/05/2008 07:46:24PM Agent (XPS_Jody_140258): "A friend of mine has the exact same panel and his is better in every way."
02/05/2008 07:46:38PM Agent (XPS_Jody_140258): "Some of us are very prone to the differences."
02/05/2008 07:46:56PM sonicwind: "that's true"
02/05/2008 07:47:08PM Agent (XPS_Jody_140258): "Hopefully this panel will be free from the issues you've experienced."
02/05/2008 07:50:18PM Agent (XPS_Jody_140258): "Case# 186939597 DPS#: 099904616"
02/05/2008 07:50:42PM sonicwind: "Thanks, Jody."
02/05/2008 07:50:50PM Agent (XPS_Jody_140258): "In order to perform the necessary service, and in accordance with your service contract, we have set-up a "Next Business Day" service call. The part(s) will be shipped via a Next Business Day carrier based on part(s) availability and if the dispatch was"
&nbsp set up before 5:00 PM customer's time.
02/05/2008 07:50:51PM Agent (XPS_Jody_140258): "A technician will obtain the necessary part, and will contact you directly to perform the necessary service."
02/05/2008 07:50:51PM Agent (XPS_Jody_140258): "For service status, please go to http://support.dell.com
1. Log in
2. Click on “My Order Status”
3. Click on “My Support” and select “Service Call Status”
4. Enter your Dispatch Reference# (Service Call Number) and Region or Service Tag"
02/05/2008 07:50:54PM Agent (XPS_Jody_140258): "If you need further assistance with this case, you may contact us via
[Chat]: www.dell.com/chatsupport or
: [email protected] (include your Case#, Express Service Code and other relevant information)
[Subject]:Team ACS_XPS Email Dell Inc. Ca"
&nbsp se #xxxxxxxx For future reference you will receive a copy of this chat journal via email.
02/05/2008 07:54:04PM Agent (XPS_Jody_140258): "Thank You for choosing Dell XPS Hardware Warranty Chat Support sonicwind. Have a Great Day!"
02/05/2008 07:54:20PM sonicwind: "thanks, you too."
02/05/2008 07:54:28PM Session Ended

 

I agree, it is good to have you over here, Jimmy. I hope you will make an effort to not only clarify for us, but clarify for yourself and your coworkers and managers what is going on.

You cannot come over here and keep saying that LG screens cannot be selected when requested, since many of us have already done it and know by experience that in fact you can and have already reported our true experiences on this forum for everyone to see.

Dell can't claim that there's nothing wrong with the Samsung screens.
You can search in this forum, the Dell forums, and Notebookforums.com and plainly see that complaints of the grainy/sparkly Samsung screens have been around SINCE THE FIRST TRUELIFE GLOSSY SCREEN WAS EVER OFFERED BY DELL. It is undeniable.

Dell should either quickly phase out the Samsung screens or work with Samsung to resolve the problem. And in the meantime, Dell should make it easy for those of us who desire it to get the LG versions, instead of doing the opposite. While you're at it, someone needs to look into the XPS support. I've had the worst experiences with XPS support of all my Dell support encounters. Not that all of the 4 people I engaged were bad, but 2 of them were extremely rude and unhelpful and I'd take any of the foreigners with accents over those 2 guys speaking in my own accent any day.

 

Jimmy P, seriously, could you tell us what is going on over at Dell. There must be some way for me to get a non sub-par screen. I'd really like to do business with Dell but so far they've made it impossible. Everything about the notebook is great except for the screen. Why are the cheaper notebooks (aka the inspirons) being configured with better screens than what is supposively Dell's top of the line for computers. I really don't get it...

 

Well, you got lucky as the LG did not get swapped out. Good for you. I made the call on Monday, you did it on Tuesday. Two days later and we are totally satisfied with the LG and it was done that quickly. It's too bad that others have to deal with so much resistance and the hassles of multiple replacements, or, sending back the machine for a new one. I can only imagine the cost for Dell to send multiple screen replacements, overnight no less, then pay the contractor for each tech visit. Why not do it right the first time? At least Dell is willing to get you replacement parts overnight and get a tech on site quickly. Try to get this from some of the other major brands...good luck... they will not do that for you. So, you have to give some kudos to Dell for that aspect of it. But people like Gresh404 should not have to go through this nonsense. He just wants to get a quality screen and enjoy his new notebook. He's dead right when he asks why the cheap Inspirons have nicer screens than the top of the line XPS does. Dell needs to better scrutinize the parts it uses, especially in the premium products!

 

My full effort was this:

1. Order XPS #1.
2. Call tech support, tech support got angry with me for requesting LG and claimed couldn't be done.
3. Call tech support again. Tech support entered order for LG after coaching.
4. That night, dispatch canceled order for LG and re-entered new order for Samsung.
5. 3 days later, "next day" service had not yet been sent.
6. Called tech support again "what's taking so long?" entered new order, for Y274C non-brand specific screen. (crossed fingers for LG)
7. Next day, Samsung arrived and installed, still grainy.
8. Returned XPS because problem not fixed and nearing 21 day return period expiration.
9. Ordered XPS #2 (desperate?)
10. Arrived with Samsung grainy screen.
11. Called tech support to request LG.
12. Waited 30 minutes on hold to speak to tech who got angry with me asking for LG and claiming he could do it and others had done it. He hung up on me.
13. Next day, got on chat to try one more time (see full log in previous post) and succeeded again in getting LG ordered.
14. 2 days later LG arrived and installed by tech.
15. Very happy with LG screen, unhappy with Dell. Much less likely to purchase from Dell again or advise others to buy from Dell.

 

Hey, I dealt with the same tech support person as you sonicwind. She sent out an LG to me as well. Unfortunately I got cold feet and decided I didn't want any tech opening my brand new 1530 to replace a screen that should have needed replacing in the first place... so I returned my order instead.

But definitely, that tech support person I think was one of the 'good' ones. She actually took about 15 minutes trying to find a non-samsung screen for me. I felt kind of bad that I decided to return the laptop after she worked pretty hard to get me the screen...

 

Great! I can see we are getting results here more and more. I just got my replacement screen P/N RW985, "SEC3305".

I gotta tell you I was wrong....

It was an improvment of my old SEC which had bad pixles. This one is far more grainier than the last one. I could very well compare this side by side on my dry wall but at least no bad pixels.

This one is going to be replaced ASAP. I pitty the guy who just came here for he might be the same guy who'll get me another distant screen. I'm happy everyone getting LG's.

Good for Jimmy P to be joining us and that means JP is here representing Dell and get the screens that we want, aslo acknowledge the evidence on this thread. I don't think he intended to post here just to here what we have to say and keep seeing this as an inactive part #.

 

That's EXACTLY my point. You got lucky it did not get swapped out or screwed up AGAIN. All that effort, time, and aggravation. The last effort you finally got it done correctly and it took so little time. Dell will not win over it's customers when they put them through so much hassle.

 

Well I received mine and this Samsung is awesome ...perhaps a new generation is out...I won't take the chance on having a hatchet job for the sake of the LG ..so here's to the end of the issue..for now...lol!!!!!time to play ..damn no sleep again..cheers all..and don't sweat the samsung as I did..knowing it was coming I thought I would just send it back but this is a keeper....cheers!!!!

 

Could you post an up close screen shot for us, please?

 

Talked to XPS Tech support today. They told me that the LG part has been officially *discontinued*. He said the parts are now no longer available. Of course, I'm skeptical about this.

 

gunned, could you post your screen's id? I have one of the horrible Samsung's and I ordered almost exactly when you did.

 

My guess is that he or she didn't see the part specifically listed as a M1530 replacement part and figured it's because it's discontinued, but I don't think it is.

 

Well, add that to the list of things people are being told. I really tend to think this is just another agent using that as an excuse so he/she did not have to deal with the issue. Ridiculous.

 

I spoke with a tech about 5 minutes ago my dispatch and was told my part number is "Y274C". Even I know that is the kit for the LCD replacement and not the panel part number. Guess it makes sense considering how I am dealing with it much more than they are I imagine.

 

Well that's interesting. My Samsung was not terrible either...I posted pics next to an HP and a Sony earlier in this thread. It actually had a nicer image than the Sony and very close to the HP, but you had to be looking at the "sweet spot" of the screen... dead straight on. Any deviation from that perfect spot resulted the brightness and overall appearance of the image to degrade noticeably...the further away from center, the worse it got. (Viewing angles). The other big issue was at my office with fluorescent lighting, it was very poor in those conditions. The LG does not exhibit those issues. I can move my head all around and there is no degradation of the image quality. At the office it is very easy on the eyes, even with the bright lighting. I do much of my work at the office and the Samsung would have really been difficult to look at for long periods...just more eye strain with that LCD panel. My D820 is not bright at all. But, because it has a Matte screen I can tolerate the lack of brightness because there is no reflection. Anyway, you seem thrilled with the Samsung and I think that would be a first, at least on this thread! Bottom line, if you are happy with it, that's what counts...good for you. It's a great machine, enjoy it!

 

I'm glad you like your screen. Enjoy it. Just to clarify, you've just gotten your computer, it came with Samsung, and you've never seen the LG version, right?

This is not uncommon. Not everyone minds the grainy, sparkly Samsungs. But I haven't heard of anyone who got a Samsung and could not tolerate and got it replaced with another Samsung that was OK. When people like their Samsungs it sometimes gives the impression that there might be some differences in the Samsungs and some people just get bad ones.

 

Sorry it took so long. Her name is Beth, and her number is 866-808-9488 extension 39781.

She is a case manager, and she was great! I replied to her email today asking what my replacement order number was and if I could track it. She called me back later in the day and told me all the info that I needed.

I know what I did by posting her name and number in a public forum, but please don't abuse her and flood her with calls. Thanks!

 

Has anyone looked into the possibility of ordering the part directly from LG? Just curious.

Again, I would suggest Dell Chat, that is the method that I worked for me. But mind you, I had many other calls to different departments and the tech I chatted with had all that information at her disposal. So I wonder how much that played into the decision to get me an LG? So be persistent, but if you haven't had it resolved by the time your 21 days are up, I would send it back and go to a different manufacturer.

 

Has anybody had their XPS shipped from Reno, Nevada and through FedEX?
Mine was today... it is on it's way.

 

Ok, so I was fortunate enough to get my XPS on Tuesday with one of the Samsung screens. After talking with a really helpful tech on the phone, I got an appt set up with a tech to come out and install a new screen. The tech arrives, and just my luck, it's another samsung. So I told him not to bother installing it and got on the phone with another tech, this one not as helpful. After some back and forth, in which he said they were "out of stock" of the LG's, he went and checked his computer and saw that some were in stock. So, I told him to order me one of the LG ones, and the conversation was over. Later that day, I got an e-mail asking me what I wanted to do: either accept another replacement, which may or may not be a samsung, or return my computer for a refund before my 21 days expires (which I thought started on the day I received the laptop, but apperently not...). So, my question is, should I wait for this guy to set something up tomorrow, or should I go ahead and try the online chat route? I'd like to keep this laptop, as it is quite nice and I can't afford to repurchase it without the instant rebates that were going on when I bought, but this experience so far is really making me not want to do business with Dell.

 

An underground Dell employee just forwarded me this memo that was distributed to tech support with regard to LG screen requests:

This is a joke. Not a real Dell document.

 

Oooooooooooh that was a mean joke

 

The Tech. Support Engr. came in today with the replacement Samsung LCD, but it was wholly unnecessary. The problem with the brown/maroon shadow with some of the black the text that caused me to believe that my Samsung LCD was flawed (and that Dell had gypped me ), was actually a very minor software setting problem. Apparently the font smoothing as rendered by the default Vista setting is 'Clear Type', so the genius simply changed it to 'Standard', which made it render as it would in XP, and presto! everything became sharp and clear.

Now there's no 'graininess' and all that. The colours are fine and the display is as good as any; I haven't seen a LG for comparison, and don't think I would want to if I can help it.

It would seem that after all the flak that Dell took, it was passed right back to Samsung who had it fixed right at the shop floor.

I can't tell you how pleased I am. Now the XPS looks and feels worth every single penny that it cost me.

 

You mean there is no grain on your Samsung screen?

 

Can someone else with a XPS M1530 Samsung screen try this and see if it removes the grain?

 

Font smoothing only affects the appearance of fonts, it'd have no effect on the appearance of the display itself. Unless you were joking...?

If you want to change font smoothing anyway for whatever reason, in Vista it's in Appearance Settings > Effects... and in XP it's also an Effects... button on the Appearance tab of Display Properties.

Maybe they got in some newer Samsung screens which are a bit better. One can only hope.

 

Received my M1530 after its second trip to the shop. This time, they were required to replace the LCD, according to the rep with whom I talked to.

No grain! I think I still have a Samsung, but haven't had time to check for sure. I'm just glad there is no more grain. Unfortunately, the shiny plastic above the keyboard has been scratched up due to the screen replacement procedure... but that's livable. Screen quality is more important than physical blemishes.

 

It has to be a better Samsung screen. Nition's correct...Clear Type does not affect the screen itself. In fact, I think the fonts look awful without Clear type.. IMHO. My M1710 has a Samsung too. Not as bad as the one I had on the M1530, but it too has that "sparkly" thing going on. That same sparkly issue is as visible outside of the OS (If I boot to a utility in DOS for example), as it is in the OS itself.... and there is no Clear Type in DOS! Clear Type will also have no effect on viewing angles which was another major failure of the Samsung screen I had. Finally, the Samsung screen was very poor in bright office lighting, the LG is good...another area Clear Type will have NO affect. So, either Samsung provided Dell with a new shipment of screens that addressed the issues shown in this thread, you have a screen that may be a bit better than many of the others I've heard, and seen from the photos posted here, or, you have not seen the Samsung next to the LG. Clear type will simply not affect these issues.

Here's a cool little online tool and great way to test, and tune your clear type.. without installing anything! .. http://www.microsoft.com/typography/cleartype/tuner/Step1.aspx

Try using the darkest text setting in Step 3...upper left box. It really looks fantastic on this LG.

 

Hey, I have a 1710, too. Stop buying all the same stuff I buy. Let me guess, you have an IPod, too.

 

LOL... I'm a gadget junkie! I have an iTouch and a Nano that replaced the numerous other ipods along the way. Notebooks are even worse...I currently have the new M1530, a D820, M1710, Sony Vaio, HP 6400, and an HP 6910. Most are used for various business related activities. Being an IT guy for so many years, I use the different notebooks for testing OS's, new applications, programming functions, etc. etc. I've had to name a few... a 600m, 700m, 710m, 9200, 9300, (No, I did not get a 9400 ). Most are passed on to my nephews or friends.

The M1710 is starting to look like the next one to move on in favor of the M1730... but I really like this M1530. It plays Crysis as nicely as the M1710 does, with even higher settings, no less... and it doesn't weigh a half a ton!

 

You win. But I bet you don't have a Lego Mindstorm kit.

 

Damn.. you got me there.

 

Well after requesting an LG panel and having tech support type in the request, the technician is bringing another Samsung. I explained to him the situation and told him not to bother installing it, and so he actually volunteered to try calling Dell and seeing what he can do which I think is pretty cool. I'm not sure if he will be able to request a certain part number though. Here's to hoping...

 

While I don't have the severe grain issue some have, I *do* have brightness issues with my 1530. My tech advised me he was no longer able to specify screens for field replacements, and that was something that had apparently changed very recently.

I'm going to take my chances and see what they're going to bring out for a replacement. If I can get a brighter screen I'll be happy. For me, I'm constantly tilting the screen in/out to get it to a uniform light level. Finally got tired of dealing with it.

-David

 

Got off chat with hopefully my FINAL tech support at Dell and it sounds like the XK309 will in fact be sent my way. I will post the chat log soon.

 

I talked to someone in XPS Premium Tech Support yesterday. He told me that he knew about the quality issue and that it was a manufacturer defect. He assured me that all new Samsungs were being shipped as a new batch with a much better screen. Who knows though?

 

yea tough to say really. Obtaining an old batch samsung with a new one and them comparing them side by side (along side the LG) would be a hard thing to accomplish. Anyways, I'm hoping this tech who ASSURED me the XK309 will be sent, will in fact, be sent.

 

Just checked my hardware ID, and yes, my screen is the 'LPL', LG model!

So, second time was the charm for me. On the checklist sheet I was sent the second time, once again the Option 2 was checked "No faults were found.. etc". Obviously the technicians are not familiar with the issue and are incapable of seeing it themselves...

But there was a check beside LCD replacement too, just as the rep on the phone had promised. When talking to the rep I explained that I don't mind waiting for the LG version. The laptop was only two days at Dell.

Not sure if my request was fulfilled or I was simply very lucky. Either way, I'm happy

 

Brightness was NOT a problem with the Samsung screen I had. It was equally bright to the LG. Hopefully, at least that problem will be corrected for you with the new one. Good luck!

 

Just keep watching your support order. If it shows "shipped" and the XK309 is still the part number shown, you should be good to go. And, if this does in fact get shipped, it will AGAIN dismiss everyone being told that they cannot do it... obviously, the CAN, if they want to!

 

My XPS is coming via FedEX today before 3pm.
For the life of me, I can't find the actual part number as it keeps asking for the "service tag" in order to access the specs/part number.
So, how are you guys doing it without knowing the "service tag" which is on the back of the notebook?

I guess I'll know in 2-4 hours what I have won't I.

 

Did I misunderstand you... are you getting a NEW XPS or a replacement screen? The below is to look at the parts like for a new machine which is what I thought you were referring to above...

Go to your account at Dell.com. Go to "My Systems and Peripherals" Click on "Add New System". If you M1530 has shipped as it has, the new service tag should show up there. Add it to your systems, then take a look what's in it! Hope you got the LG!