How do I fix my m1530 Grainy Screen?

Well, one thing is true about that... the Samsung screen is worth about $0.01!

 

I'm sure it was returned because of the original Samsung screen. Heck, I alone am returning my second m1530. That's prolly it.

 

I would agree wiht you, but this LG WSXGA+ is one of the nicest I've seen...would give the Macbook a run for it's money.

 

I've lost track with all these posts. This is your SECOND? Man, that really blows. Totally unacceptable.

 

i dont know. vista sure is purty on the MB

like it matters.

 

Hehe yea I know tell me about it. Well atleast i am getting rid of some of their ****ty Samsung screens. So far i've already gotten rid of four that can't hurt anyone else.... except for outlet nubs

 

Being that you bought it from Outlet and people are still getting new ones with the same hardware ids, I would doubt that it is some new version of the Samsung. That's probably just some alternative part number Dell is using. It might be for refurb Samsungs or something. The hardware identification won't be affected by such things, so let us know what that is, and of course what you think of it when you get it.

 

I'd be blowing a gasket with Dell! Two returned machines, I don't know how many screens you've been through, but all the shipping back and forth, time, packaging, etc. etc. not to mention all YOUR time... they should give you an LG just for sticking with them! Well, if you ever do finally get a good one, WITH AN LG, you will really be happy. You certainly deserve it!

 

That's actually a good point! Might very well be just that!

 

I think i'm just gonna keep ordering and returning them until I get a good screen. It doesn't cost me anything..

 

I am in such a weird situation now. Apparently the technical specialist set me up to get an XK309 and this part number has now shipped (XK309 LIQUID CRYSTAL DISPLAY..., 15.4WSXGA+, VIDEO ELEC. STDS. ASSOC...., TLF, LGP 1). Now, today I was supposed to have a technician come by and install a new LCD, but unfortunately it was a Samsung, so I told him not to bother.

Well, him being the nice person he his went to the trouble of setting me up a new dispatch for another LCD to be XK309 as well. Thus I now have 2 dispatches for the WSXGA+ screen.

The problem, is that whoever setup the dispatch for my technician did not specify the XK309, so I can almost guarantee that it will be a Samsung (Y274C SERVICE KIT..., LIQUID CRYSTAL DISPLAY..., 15.4WSXGA+, VIDEO ELEC. STDS. ASSOC...., TLF 1).

A rep from Dell called me later this evening inquiring why I had TWO LCD's being dispatched to me. I explained the situation to him and he said he is not sure which LCD I will get, either one, the other, or both. I told him if it is the wrong part number (i.e. NOT XK309) it's going back.

Anyways, now I have to wait until friggin MONDAY to resolve all of this because deliveries are not made on Saturday. This is so ridiculous....

I am going to try and contact the technician tomorrow and explain CLEARLY to him what is going on. I will explain that most likely two LCDs will be waiting for him at the pickup location, and to bring both of them (just in case). If in fact he brings both LCDs, that's fine. I will have him put the LG in (obviously).

Dear God, as sonicwind once said, if this isn't over in three days, somebody shoot me.

 

Well, I found this in a another big M1530 grainy screen thread..

Hi.
I live in New Zealand and have just received my m1530. The laptop is shipped from Malaysia. I ordered the 1680 x 1050 display. How do I know if I have received the LG or Samsung display?
The Dell code reads

XR860

There is no more info about it one way or another so who knows. ??
http://forum.notebookreview.com/showthread.php?t=206527&page=13

 

anyone confirm the rest of the parts numbers on my purchase? im guessing they are all the same.

maybe dell doesnt want me to know its a crappy monitor before its delivered.

if its junk, the mac stays, and the dell goes.

i saw that about 20min ago, no post back on the quality of it. Im wondering if the guy knows what he is talking about, or its a good screen, and he just doesnt care to post.

guess time will tell here. i will def post back when i get the box.

 

If the XK309 is shown, and shipped, you'll be all set.... it will be worth the extra few days. GFresh is probably streaming right now!!

 

I'm going to make a poll with just a single choice to select: "Are you a loser reading and posting on a notebook forum about Dell screens on Friday night?" You all must vote.

 

Haha... my girlfriend is in New Jersey visiting her family. In a way, it's like a vacation.... shhhhh.

 

i have to work tomorrow

tonight was laundry night anyways ~

my girlfriend doesnt let me out much anyways ha

 

That could of been me, but mine was the 1530 so I'm not sure. What was the tech's name? He was really surprised that the XPS's screen was bad, as he said he had not had to do a swap in any of the one's he has worked on. He was really cool about it, I told him about the graphic work I do and that it just was of bad quality. He told me that he wouldn't be able to tell the difference, but that didn't matter him. He installed it and I about gave him a hug, and let him know that it was a God send that I was able to get this monitor.

 

hug?

how about a beeR!

maybe buy him dindin too

no wonder techs dont like doing stuff, all they get is hugs unless your 20ish, blond, and are female, then i take many hugs.

 

That includes you too!

 

Aha yes that's you - he told me about the graphic work. He said he couldn't see the problem in the first place on mine or yours, but when the LG went in he said it was a night and day difference.

I hope I will have that kind of luck...but so far I have had 3 AUOs and 1 SEC

He did tell me though that he can't set up another dispatch, and that I have to do it through Dell myself. I am not sure why but it may have something to do with the contract work, since he doesn't directly work for Dell. I will be trying once again and I don't want another damn AUO

I'm paying for something that I am not getting - that is I am getting something inferior to someone else who also bought essentially the same thing. If money is exchanged for a product, yet you don't receive the same thing that the other guy did, you are getting ripped off. That essentially applies to everyone in this thread...I wonder if this runaround we are getting qualifies for legal action?

Also keep in mind...the screens we all are getting...are most likely being pulled from the same stock of returned screens from everyone else. That greatly reduces your chances of getting anywhere. We are probably just recirculating all the same screens.

 

No, wait, uh...never mind.

Exactly my sentiment.

That's absolutely correct. Folks buying from Outlet are almost guaranteed to get one. Virtually every replaced screen for graininess is tested and certified as "no problem found" and put back into the parts pool. I don't know if they go into new notebooks, but they are certainly sent out to people with new notebooks requesting screen replacements. It's really amazing that a company persisting in doing something this retarded can actually make enough money to stay in business. They should try this methodolgy with heart transplants.

 

I'm still reading this thread hoping everyone gets the good screen they want... and I was thinking what if you just call dell CS (not XPS tech support) to say you want to return it because of the inferior screen. The CS rep will offer you a approx $200 credit back to your credit card to just keep it. You say OK then take that $200 and go purchase your own LG screen and install it yourself. At least you wouldn't have to deal with numerous frustrating phone calls, careless techs and returning wrong screens. Just an idea... it seems like a lot less hassle and I don't think it would cause any warranty issues because dell wouldn't know that you changed your own screen. You could always hold onto the original one too.

 

Yeah, he actually had to tell someone either that day or the day before that wanted an LG that he could not help them. He wasn't a Dell employee, but instead works for a company that Dell hires out for service calls. He told me straight up that I was lucky to be able to request a specific part and actually receive it.

Oh, and I probably would have given him a beer, but it was snowing like crazy and I'm sure he didn't need anything else hindering his driving ability

 

I thought since it's a used screen they can't sell it on any NEW notebook. Isn't it against the law to sell something as new when it's really used?

 

cert. refurbs are NOT NEW LAPTOPS.

they can be used parts. recertified can = used as long as its looked at for 2 seconds

 

Yes, it has to be marked as "refurbished". If you buy an outlet product you will see a refurbished sticker on the machine itself, and on the box. They cannot take these returned screens and reuse them on new machines. They will be used for replacement screens (yup, round and round... they get sent back, and many of the ones we get to replace the ones we don't what are returned by someone else). The LG screen on got yesterday to replace the D820 panel was clearly marked refurbished on both the box and the screen itself. The LG screen I received to replace the M1530 panel was not marked as refurbished so there are also plenty of new ones out there as well.

 

I feel for you guys, but it's not the first time something like this has happened.

There are 1,630 posts from 10/2006 to 1/2008 on the Dell 2007WFP Panel Lottery thread @ [H]ardforum. The issue was between 2 different panels:

1. Samsung S-PVA
2. LG S-IPS

As you can see in this post, the differences become quite clear.

Good luck and don't give up the fight!!

 

What a bunch of cooks worrying about their panel manufacturer.

 

What was the problem with your AUO screens? My WSXGA+ AUO (AUO187B) is much better than the Samsung it replaced. I don't know about the LG but this is obviously good quality, not grainy or anything I'd have cause to complain about. Does AUO have some bad screens as well?

 

Anyone gotten an LG WXGA for there notebook? I got my samsung replaced for a chunghwa and and first i thought it was very nice but now after some time gaming and seems that the screen has awwfull viewingangles and there is alot of backlight bleeding.. kinda the whole screen bleeds.. craps

 

hey, i think i have a samsung screen as its quite grainy how i can i check what display i have?

 

GOOD NEWS GUYS!!! I was bale to get through Dell on this screen replacement. I was about to accept defeat talking to them on the chat sessions cause they keep on insisting "D.I.C.K.S." alibi by SONIC,page 53. I'd say why not give it a last shot. So what I did was e-mail them consecutively for 3 days on both customer service and tech support. I must have had 6 case numbers on both of them with same body of text.

I received this e-mail and verified that it was a XK309 part from support history details.

Description: ESCALATION: CUSTOMER
Service Call Number: XXXXXXXXX
Initiation Date: 2/9/2008
Last Updated: 2/9/2008 4:42:00 PM
Call Status: Open
Call Type: Next Business Day
Service Ship Date: Not available

Part Number Description Quantity
XK309 LIQUID CRYSTAL DISPLAY..., 15.4WSXGA+, VIDEO ELEC. STDS. ASSOC...., TLF, LGP 1

I was at staples this afternoon and comparing the HP laptops. To my amazement 2 out of 4 were grainy screens. I was thinking that the XPS M1530 was originally built with SEC screens for the model. I was about to accept it because in the process Dells inventory and the solid unit for the 1530 will changed. They weren't really counting for someone to change their unit parts with a better screen until now.

Anyway when I got home I received that message above. I'm holding my breath for that part to remain the same over the weekend

 

That's pretty cool. Emailing is a lot less trouble than hanging on the phone or waiting for chat sessions. I see the cable is not listed in the service call information. I don't think you actually need a different cable, that the one from the existing LCD will work, but they seem to always include that and the standard replacement kit includes it. I hope it works out for you. The key appears to be persistence and being well within the 21 day return period, and in the case of people who buy a lot of Dells, leverage.

 

I'm sorry I didn't get back to this post as mine (above) got buried.

I did post elsewhere but here is some more. My XPS came yesterday... Christmas in Feb!
I got the LG screen and it is the best screen I've seen yet on ANY notebook.
Here are some pixs: Am I NUTS or what?
http://corvettec3.com/dellXPSm1530.htm

 

It depends. For the 1520, the AUO had a lot more grain than the SEC, and also had a dark spot in one of the corners.

For the 1720, I have had 2 AUOs of the same kind. They seem to be roughly equal to the SEC I had on the 1520.

The worst one by far though is the AUO on the 1520.

 

Hi guys. I just want to give a little feedback on how the situation is in germany regarding this grainy screen issue.
There have been many complaints in germany by Dell customers who ordered a xps m1530 during the time between december 07 and january 08 and most complaints targeted at the awful grainy SEC or AUO WXGA+ screens.
It got even this far that a Dell "Senior Press Reviews Manager" who frequently visits the forums of http://www.notebookjournal.de gave some background information on this issue and in the end stated that all xps m1530 produced after jan 18th will automatically have a WXGA+ LG panel. But this information only seems to apply to europe and only to the WXGA+ panel!
At first I doubted the credibility of his statement but he seems to have said the truth as many Dell customers in german forums who have ordered after jan 18th are very happy with their LG panels.
Other customers who have different display resolutions (including myself with WXGA) or customers who have ordered a WXGA+ before jan 18th were advised to return their systems and reorder with the certainty of LG or let their service tag be registered for technical support to contact them when Dell has cleared this issue for e.g. a display switch.
Now 3 1/2 weeks have passed since I have been registered on that "waiting for display swap"-list and my patience is growing shorter and shorter. I don't know what Dell is planning but I just don't get the long waiting time for us customers who paid a lot of money for their system. Right now I'm at the point of calling Dell tomorrow and returning my system because it's just ridiculous. I might as well reorder, get more ram an intel wireless n card and a nice LG WXGA+ display for less money right now and I think I would have my new system faster as when I waited for them to swap my display some mysterious day in the future...

edit: so for anyone in europe wondering on how to get a nice display on the xps m1530: order with a WXGA+ display. It should be 100% LG! source (warning: german language ) : http://www.notebookjournal.de/forum/showthread.php?p=54936#post54936

 

It shipped with the LG screen!?

 

Hi all,

In the last exciting episode of nebber's screen woes, we had come to the dramatic moment when nebber decided, with a heavy heart, to return the laptop, since tech support reps offered me nothing but replace samsung with samsung.

I emailed CS with the request to return for a refund and a few hours after got a call from someone very nice from premium support escalations. She was trying to help me but put it forth with the limitation that she could request, not guarantee, the LG screen replacement.

The tech came out the next day. He yanked the samsung (I didn't know it was one for sure until then, since it showed neither in my system order info or the monitor ID). He brought an AUO as the replacement. Interestingly enough they pulled a 1280 x 800 (what I ordered the system with) but put in a 1440 x 900. The tech did a good, careful job.

It was a step in the right direction, but still not a high-end product. It's worlds better on light leakage (only a line at the bottom of the screen) and slightly better in colours, but worse on graniness than the samsung I had (if you could imagine...). The worst part of the AUO is the dark areas... one large one across the bottom of the screen, and dark blobs in 2 corners and on the right side. Lastly, the free resolution upgrade may seem a nice gesture but would actually hurt performance on gaming, which is one thing I want this laptop to do in native resolution.

I don't really want to keep playing screen roulette. I may ship the whole system back still.

Still is just so suprising to me they would allow so many crappy screens to circulate with this "high-end" system. C'mon, they're calling these screens "true life." IIRC, true life isn't grainy at all and has amazing viewing angles.

 

It's strange, the WSXGA+ AUO I got as my replacement isn't grainy at all - and believe me I know, because I had the Samsung before. I don't know if it's a difference between models for each resolution, or models for each country.

 

Has anyone gotten an m1530 recently??? I wanna know if they really did ship with new Samsung screens. It seems very doubtful tho:

02/10/2008 04:20:14PM Geoff: "it's ok thank you anyway, have you guys had a lot of requests to replace Samsung screens? i have already been through 3 and have been unable to get any other screen"
02/10/2008 04:20:47PM Geoff: "all of my samsungs have been extremely grainy"
02/10/2008 04:21:00PM Agent (XPS_Aaron_176641): "They have been denying the replacement to the LG screens. We have to refer the customers to the customer care department to get that taken care of."
02/10/2008 04:21:16PM Agent (XPS_Aaron_176641): "That is the make of the screen unfortunately."
02/10/2008 04:21:50PM Geoff: "that's the thing tho, when i talk to customer care, they tell me to talk to tech support"
02/10/2008 04:22:33PM Agent (XPS_Aaron_176641): "when we try to setup those they kick them back and tell us that we are not able to send them."
02/10/2008 04:22:40PM Agent (XPS_Aaron_176641): "I hate it when they do that."
02/10/2008 04:23:51PM Geoff: "ah so my odds of getting an LG are prolly slim, i have also heard that a new batch of Samsung screens are going to be configured on future m1530's, have you heard anything regarding that"
02/10/2008 04:24:08PM Agent (XPS_Aaron_176641): "To be honest, no."
02/10/2008 04:24:56PM Geoff: "do you if anything is being done about all of the complaints regarding these screens?"
02/10/2008 04:25:37PM Agent (XPS_Aaron_176641): "We can only send out the Samsung screen. That is what I have told by numerous supervisors I have asked."

 

aw, doesn't that just make everything better?

 

I have been out of this thread for some time now, mostly since I sent my 1530 back to Dell, and I am just dumbfounded by what I am reading now. From what it seems to me, if Dell were to be personified, I think they would be best characterized as schizophrenic.

All the different departments seem to say different things to customers, sometimes minor confusions and sometimes outright contradictions. Occasionally pleasant and easy to deal with, other times hostile and intractable. Even an official Dell rep has graced this thread stating things that seemed to contradict the actions of many that had been claimed as a successful means to the desired end.

I understand that communication within large institutions can be difficult. Yet, I can't stop laughing over all the craziness that has been taking place in this thread. It seems now that we are scrutinizing chat logs with with Dell reps trying to see what key word, particular sentence, or combination thereof triggered the favorable response of getting the LG screen shipped.

It is great to read that things are getting worked out for some. Of course, I know that I would be much less likely to even think of purchasing a Dell in the future. Keep up the interesting work, this does make for some amusing material to read in the evenings.

 

haha NO, not really. I have a replacement screen coming tommorow and I won't know whether it's a LG or Samsung until I speak with the tech guy. I did have a request put in for an LG screen, so i'll let you guys know what happens tommorow.

 

I just had the strangest chat session with regard to this:

 

LOL. Wtf that's one of the strangest convo's I have ever seen. I really wanna know what the rest of the convo was about.

 

When did you get your LG screen Sonic?

 

I have a 1530m how can I find out what notebook display I have? I know there are three different types AOU, samsung & LG.

 

My LG screen was installed on Thur, Feb 7. Ever since then, life has been wonderful. I got a raise, girls chase after me, I haven't hit a red light and the "war" in Iraq ended.

 

Why don't you just look at your service order and see the part# that shipped?