How do I fix my m1530 Grainy Screen?

I received a RW985 samsung swga+ on my 1530 and with most, it was grainy. Tech came today with another RW985 panel and I was very reluctant to have him install it, but what the heck. Well I may have gotten a good RW985 panel or something, cause it doesn't show any of the grainy/sparkling issue.
Now I just need to call customer care and complain about the poor installation of the lcd screen by the tech.

 

Don't be nice! Just be professional and consistent, be demanding in what you whant, but not unreasonable and not a jerk.

 

It seems to depend on the individual agent that you are dealing with at Dell. Some are willing to do whatever it takes to satisfy the customer and the others read off the instructions sheet.

My Samsung is actually pretty good based on the photos of others that I have seen, but I have now made it a mission to get an LG just to see if it is actually better. If not, then I will keep the Samsung.

I am hoping that I was able to finally get the right part shipped today, but who knows?

I called to return the laptop after becoming disgusted by the seeming lack of interest in customer service at Dell. The agent today actually admitted that the panels were a problem and offered to ship the replacement so that I would keep the machine.

I have made the decision that I will return it now if the correct one does not arrive and then reorder another one. I can probably get more machine for my money then, anyway.

 

Out of all this has ANYONE actually posted the LG and Samsung next to each other in a photo?

My 1530 has a little grain but SoonerDaves post out of ALL the posts I have read in this thread, seems to be the most realistic situation. I too can second the same problems he has noticed, even prior to reading his post.

My problem is brightness and light uniform. There definately is a bright spot in the center and I too notice myself very frequently adjusting to get a brighter angle. If the center of the screen is bright, the top of the screen is dark. If the top of the screen is bright, bottom of the screen is dark. Sides fluctuate depending on viewing angle.

I have a 1680x1050 WSXGA+ screen with truelife. My understanding is that it is the best available on the M1530 with the greatest viewing angle???

 

Use the 'search' function Luke....err Darth.

There were 2-3 posts w/ pictures of side-by-side comparisons on Notebookreview forums.

 

Have Dell pulled the Samsung screens yet? Because this thread is so huge it seems like a huge issue, but with the XPS M1530 still being the most popular laptop on NotebookReview by miles, is it safe to say this issue only effects a minority?

If i ordered a M1530 in the morning (Europe) What are the chances of getting a bad screen? Should the M1530 be avoided for a while?

 

It depends on how you look at it. Apparently most of the 1530 screens are the Samsung model. But I would say the vast majority don't notice, or mind, or whatever the Samsung screen issue. Based on the 4 Samsung WSXGA screens I saw, and reports of others on this forum, all Samsungs exhibit the same grainy, glittery issue. So I would say that the vast majority have Samsung screens that have "the issue" however a very small minority consider it an issue, (you could say not effected by it), hence the popularity.

I laugh when I hear people talking about Dell reps admitting there is a problem with the screens, and people asking has Dell pulled the screens, and all the other things that various Dell reps say along this line. Because it sounds like there is some special reaction going on right now, but in fact this identical issue has been discussed in regard to various Dell notebooks (Samsung is grainy/glitter and LG is better) for 3 years.

Just over the last month I have heard that:

• Dell is pulling all the Samsung screens
• Dell is not using any LG with M1530
• Dell will not under any circumstance replace a Samsung screen with an LG
• Santa Clause is real

The thing that is different with me this time is that I've had several Samsung's and finally an LG, and there is a huge difference in the Samsung and LG WSXGA's used in the M1530s. In other cases, that I have seen, there was not as huge a difference. At one time the LGs had the grainy/glittery coating but to a lessor degree. But it's not there at all in these LGs and it makes for a really nice screen.

 

I have even asked to buy the LG screen outright and they won't even let me do that. 'We can not have this screen be sent out as a replacement.' Don't know why.. it's like I'm purchasing an additional display. Bastards.

 

Just e-mail them both tech and customer support and open up cases. It worked for me. You'll just get tired of the same chat and the same response over and over again.

 

Hey! Gfresh have you gotten your LG yet? I already got mine. I already gave up on it and went on to email them instead and they gave me my LG

Had it for about a week.....

 

Just found out mine was shipped with the Samsung screen, I told yall I'm not lucky supposed to be delivered the 19th (2/19/08) I'll let ya know what I think about it. So I can say for sure they haven't discontined the samsung damn it, when will the stars shine on me!!!!

 

Almighty search guru...how about a little help then... Why is it that when I include a search for lg samsung photo post in the search parameters ,that my post comes up number 3?

I don't discount the fact that they exist but obviously I am having a problem finding them..thanks for your help..really.

 

Yeah I have the screen. I just haven't gotten it installed yet since I've been having other problems with it. It didn't sit level and the HDD was making more noise than my 1st one. Just out of curiousity how much noise does yours make and what size HDD do you have? Mine was a 200 GB @ 7200 rpm. They're sending me a replacement and I should be getting sometime this week.

 

Mines a 200Gb 7200 rpm Hitachi that I put in myself. I think the Dell issues are different models. In the bios, I set the HDD "noise" setting to max performance, as I always have, and mine is very quiet. I'd try this setting first, because performance is first and foremost, right? But if that doesn't change anything set it for quiet. You can also use an HDD utility from the manufacturer to optimize accoustics, but for whatever reason, I've always found that setting it for maximum performance was pretty quiet, even in comparison to default settings. One reason might be that the default settings is probably some partial setting for power efficiency, so every time you use it it is powering up or something, who knows.

 

The fan makes a definite noise on my 250 GB @ 5400 rpm. Not so much of a big deal to me, a little grinding there but hardly noticeable. What kinds of noises are you getting is it grinding or squeaky.

 

It was a pretty normal noise for a hard drive to be making it was just a lot louder than I had liked. It wasn't anything ridiculous just noticeably louder than my first m1530, it had a 160 gigs @ 7200 rpm. I would start up my m1530 and it would be idling and be making noise like it was loading something from the HDD. And I barely had anything on the computer at all! When the tech guy came by to fix other stuff on it, I asked him to check it out and he said it wasn't anything out of the ordinary but it was a loud. This guy has been to my house three times and he'll be coming back for a fourth to put in my LG screen!

 

1st Post just dropping by to say thanks for highlighting the grainy screen issue, I wouldnt have known till it was too late otherwise, the M1530 is the first LCD in the house...everything is CRT...

upon delivery found that the screen was a SAMSUNG, but I only noticed the grain after a few days. Immediately called dell tech saying that I'd like my screen replaced because it looks like it was made with sandpaper, I also mentioned that I had done some research on the DELL Forums which led me to believe that LG screen (whose DELL part number was XK309) was much better than the SAMSUNG.. Tech came today and fitted the new LG screen today... Its beautiful....I cant see any grain.


thanks again

Ineva.

Edit: I'm in Australia btw and within 24hrs they were ready to come and install the new screen

 

I've just called the XPS support. I told them I have a grainy screen too. The technician told me that I could get a replacement but I do not get a LG.
He told me that there is a reason that some people got a nice LG screen.

First they have 2 types of screens. LG and Samsung. They where both of the same quality but then the LG screens were out of stock. LG could nog deliver the same screens anymore so they send screens to Dell that are of better quality :S. Now he told me, the "normal" LG screens are available again so they send those to the customers again..

I don't belive this.. I just want a nice LG screen!

 

It's insane all the different explanations they have. Just a matter of a couple weeks or so ago they were "discontinuing" the Samsung screens... which I found to be pretty ludicrous in itself as they would pretty much shut themselves down due to lack of available LCD's.

Don't believe ANYTHING the tech's tell you because they are for the most-part just clueless order takers.

 

Re: How do I fix my m1530 Grainy Screen? .... not by calling the XPS support line from the UK at 10:30pm and getting through to the North American overflow call centre!

I've just spent 50+ minutes chatting to 'David' who gave me a load of BS about the screens being used in laptop panels being inferior to desktop displays. I did explain that being a sys-admin I'm used to seeing 100's of displays, and I consider the display in my high end laptop rather disappointing.
He spent long periods 'researching the issue' (probably sat around eating crisps waiting for me to get bored and leave him alone, I know I've done that once or twice before to my own users ;-) )
The outcome - he apparently wouldn't have even been able to book in a replacement himself even he had agreed to it, as he's based in North America. His suggestion; to call the European support team tomorrow morning. He was unable to offer any progress on my outstanding case. Not impressed in the slightest.

 

After having a different screen put in, IS IT REALLY POSSIBLE TO HAVE ALL THE PLASTIC COVERING PIECES TO SNAP IN??? My techie said he replaced 4 screens and spent 20 minutes on trying to get them all to snap in once but has still been unsuccessful. Any tips will be greatly appreciated. Thanks

 

My m1530 was delivered today with the samsung screen, and I do think I notice the grainy look, my friend who has several dell laptops said I was smoking crack and that my screen looked fine but compaired to other laptops I am sure I can tell especially on white areas of the screen they don't appear to be bright white, a little grainy maybe, I'll compair it side by side to his vostro and then decide if I want to go through all the swap my screen trouble I think if I had not found this forum I might not have noticed the issue but I'll give the samsung screen a couple of days before I make my decision. Thanks to everyone on this forum for all of your help and input on this issue.

 

Gfresh... I saw this after your private message... if they came off, they have to go back on! There were no such issues with mine. What exactly is not snapping back in?

 

It's the bottom strip where the Dell insignia is, it just won't snap all the way in.

 

I wonder if part of the snapping part is damaged and thus won't snap an fit any more.

 

Don't feel bad, I chatted for about an hour yesterday and the representative I spoke with was very adamant that they were not allowed to send out the LG screens. I know this is BS as others have gotten theirs replaced with LG's recently. I'll probably have to call customer care later today and just threaten to return the machine if I don't get the quality product that I paid for and that others have gotten. They are sending a tech out with another samsung panel today, so, I'll wait and see what the new one looks like, wether its still grainy or not.

 

FWIW, the first tech I spoke with when I requested a screen replacement informed me that he had been *specifically instructed* *not* to order LG screen replacements for warranty fixes. He also said this was something that had just been sent out to technical reps in the previous few days (this was about two weeks ago). He want on to say, "actually, I'm on your side on this. They will not let me do it, however."

The same tech offered that if I wasn't happy with the replacement to go through the CSR and request a new machine, which is what I've done. The replacement screen was really not substantially better. My replacement unit is still "in production," and I'm supposed to get a call from my CSR about the issue sometime today.

The Dell online rep told me the "internet chatter" about the LG vs Samsung screens had not gone unnoticed by Dell..he didn't elaborate on that, except that he couldn't order me an LG replacement Told me that if I'd called two or three days earlier, he could have !

-SD

 

I'm not going to try and rub it in, but after I received my LG screen, this topic was in the 30's. I really feel lucky, and I am absolutely in love with my new screen. If I did not get it replaced, I would have returned it, period. Remember to try Dell chat, that's how mine was replaced, and keep insisting even after they say they can't. My technician used 3 different lines on me before finally agreeing to send one out. If that doesn't work, ASK FOR A SUPERVISOR. Go straight to the person who can OK the replacement, because that's who the technicians get permission from. So I'll say it again, good luck and be persistent.

 

Well, on the other end of the spectrum, I just heard from my CSR at Dell, and she advises me she can't confirm that I'll be getting the LG screen on my replacement build; could get the Samsung (again). I asked her what the point was of sending out a *third* screen, and she didn't really have an answer. I can't blame her (the CSR), as I believe she is doing what she can.

All she can advise at this point is that I can return the whole thing if this new screen - whatever type it is - isn't satisfactory, and reorder it. That doesn't do me *any* good, because the prices are different now, and I *still* have no guarantee I won't get another crappy Samsung screen.

I *hate* that it appears a return is going to be my only alternative, or just keeping the cruddy screen.

Will continue to advise.

-David

 

Recieved my m1530 on the 30th Janurary and hadn't notice any screen problems until about a week ago, the viewing angles were really bad on mine and then noticed the grainy part, it was a SEC3350.

So got onto the XPS hotline on Monday and asked for a new LCD as what I had wasn't good. Got a call back the same day telling me Wednesday it should be delivered and the tech will be able to install it. Tuesday morning got a call that it had arrived and the tech was ready to install. So for me it took about 24 hours from the call to have the new LCD install.

I must say the new screen is much much better and its a LPLF300.

I'm in Australia btw.

 

I left a post a few weeks ago and thought I'd check back again.

I got my original Samsung 1680x1050 screen replaced with an LG screen on my first try. I spoke with a Dell CSR through the online XPS Chat and found him incredibly helpful and understanding. He told me would specifically order the LG screen with no problem, and, to my shock, the Tech Support guy came with the LG screen.

Maybe I just got incredibly lucky, but to people that haven't been lucky yet, try using the online XPS Chat support. Maybe it actualy is easier that way.

 

Yeah, you're the reason that I tried the Chat way, I was ready to sent it back. I too feel really lucky, and I'm under the belief that IF they have an LG in stock on their system, then they can order it. They probably just don't have many of them to begin with, so they have to pick and choose who gets them.

 

I tried the Chat Way, and it failed for me. The tech relayed that he was *specifically forbidden* to order LG screens as replacements for Samsung in M1530 laptops.

 

How do I access the specific XPS chat support? Is there a web address that comes with the XPS laptop?

 

Sigh so I received my LG screen today after 3 tries, and lo and behold it has a freaking dead pixel and what looks like a pressure mark on the screen as well, when the screen is black it's very obvious... I called customer service today and got 75$ credit back for not returning it, but I really wonder if it's worth trying to get another LG screen. I gotta admit, this LG screen is leaps and bounds better than the samsung one, but it's still extremely annoying that it has a dead pixel in the middle of the screen =(

 

i called begged and pleaded. The tech shows up today with a chi 1280x800 screen. I explained to him the whole LG samsung story. He called up sitting right next to me and told the dell REP "I got the wrong part please send part number XK309". So hopefully he will be back tomorrow with the right screen

If a samsung screen shows up I will be pissed. And it certainly better not be the wrong resolution

 

I'm about ready to kill a small animal right now.

I received my 1530 last Thursday. Happy as hell. Then I see how blurry the screen is and find out its a Samsung. I call up Dell. They say they'll call me back about a replacement. Just over 24 hours later (they said they'd call back in 2 hours) I get get a call about how they'll have to wait till Monday before they can do anything.

Monday rolls around. Nothing.

Tuesday. Still nothing. I end up having to call them myself. They tell me they'll probably get the part and the technician around tomorrow. Now that makes me happy. Their customer service seems to be picking up at this point. I request the LG screen btw. So the screen gets here about 3 hours ago. I check the part number. Yep, its the LG one allright.

Guy comes round and installs it. The 2 plastic clips on the side of the keyboard need to be slid out. He pretty much breaks one of them. So now it won't sit right. The 'frame' on the scree isn't sitting right either, and pops out near the left hinge. It also clicks when I open it, and I can hear the hinge grinding against the keyboard part.

But that's not what's pissing me off. It's the fact that despite it having the LG part number on the box, it is an AU Optronics screen. Even worse than the Samsung. Which also btw, means i'm running at a lower resolution. So now my 1530 is actually in MUCH worse shape than it was before they tried to help. They say I'll get a call tomorrow to talk about it. Fingers crossed.

 

How you get to the Dell chat? Because If i enter my service tag it says that chat is not available for my product..

 

So, if you want an LG screen now you just have to keep returning machines until you get one?

Does the thirty day return policy reset every time they ship you a new machine?

At what point does Dell stop shipping you replacements, say sorry you don't like our product, and refund you the purchase price?

Why don't they just create an LG screen option and charge extra money for it? They will happily sell me an Intel wireless card for $5 more than a Dell wireless card so it should be a problem for their systems or processes should it?

 

Well, this won't add any happy feelings to this thread.

I've posted on my earlier travails in getting my Samsung screen replaced, only to have a tech show up with a Samsung in replacement. I then was advised to get a replacement system, which I ordered specifically without a Samsung screen, found today it has shipped with a Samsung screen.

I was on the phone with our company purchase contact CSR for a half-hour before he told me I had to go back to tech support to get the problem resolved. Another half-hour with tech support, and I was told I had to go to the CSR. When I told him the CSR had told me to go to him, he disappeared from the line for a few minutes, then tried to tell me that I hadn't ordered the "premium LG" screen for that laptop, which was utter nonsense.

He then routed me back to still a different CSR who told me (you will NOT believe this) that I didn't really have a 1680x1050 screen on my laptop. "Only one is available, up to 1440x900," and I told him to go to their own website and configure one himself. He then disappeared off the phone for fifteen more minutes, came back, and said "Sorry, we are not selling LG screens with new 1530's anymore. Samsung is your only option." I told him that there was a website with people reporting LG replacements for these Samsung units as recently as yesterday, wherein he disppaered again, came back, and said, "sorry you are not happy, I have nothing more to say to you."

I was only marginally frustrated by this issue to begin with. Right now, I'm so frustrated I want to hurl a watermelon through plate glass.

My only hope now is to make another call to XPS support and beg for an LG replacement, or pack the whole thing up and tell Dell to give me my money back. I hate to do that, because other than the screen, its a nice laptop.

Incredibly.
Frustrating.

-David

p.s. Can someone verify that the LG 1680x1050 part number is XK309? I've seen that part number for LG screens, but wasn't sure if it was the right resolution.

 

SoonerDave, are you in the US? Just curious as my M1530 shipped today and should arrive on Friday.

 

Yes sir, I am.

-sd

 

I'm on the phone seeing if I can get my service tag. I'm crossing my fingers I got a LG screen but I doubt it. I'll post back here and let you know which screen I got.

 

The "answers/excuses" that you receive depend on the Dell support agent or customer agent that you speak with or chat with. The responses vary according to the scripts given to them for that particular day.

I have heard every reason, excuse, rationale, promise, and explanation why I have yet to receive the LG XK309 panel, but I have not received one.

Yesterday, I had a claimed supervisor tell me that he personally would have returned the laptop a long time ago! That was my favorite.

I am happy for those who have easily exchanged their screens, but I commiserate with those of us who have failed in our efforts in obtaining one.

I think that I am going to send it back for a refund and get a Vostro 1500 wi/ 1440 x 900 resolution monitor instead. Maybe, then I can get an LG panel? I will still probably end up with some other one- Chin Wei, Long Dong, Heung Lo, etc.

 

If your laptop has shipped, you should be able to go to the Dell support website and request that an electronic copy of your invoice be emailed to you. When you receive it (shouldn't take more than a few minutes), you'll get a copy of what will be mailed to you in a couple of weeks. At the very bottom of the invoice is your computer's Service Tag. Get that tag number, go back to the Dell support site, and plug in that service tag. Once it's loaded, hit the "System Configuration" link and it will tell you *exactly* what is in the laptop; the screen manufacturer will be toward the bottom of the list.

That should save you some phone hassles.

-SoonerDave

 

What if I placed my order over the telephone? Can I still get the invoice online?

 

I got my service tag. Now to find the link to put it in...

 

Bruuce

Since you are in Austin, just drive up to Round Rock and demand an LG!

 

I totally should. But seeing how the CSRs treat me, I imagine I'll get arrested going up to Round Rock, lol.

 

Just a quick edit: I continued reading my service tag info and there it was, the dreaded Samsung.

RW985 LIQUID CRYSTAL DISPLAY..., 15.4WSXGA+, VIDEO ELEC. STDS. ASSOC...., TLF, SAMSUNG...

I hope it doesn't look like garbage when I get it.