The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.
← Previous pageNext page →

    M1330 Display Issue (Vertical Lines on Reboot & Crash & Vertical Lines)

    Discussion in 'Dell XPS and Studio XPS' started by rocketscientist, Jan 4, 2008.

  1. RiO

    RiO Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    Heh yeah, it's out for the count now, no turning back I guess and I'm not going to try either since all my data is backed up.

    I'm tempted to open it up since I've been building PC's for years and into extreme overclocking as well but I don't want to void my warranty. I use Everest for monitoring clocks and temps of all components however. I now have to figure out how to get Dell to honor my warranty internationally since this is a widespread issue.
     
  2. psychrometric

    psychrometric Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    Laptop no1 already repaired. Tech did a quick and fine job, as far as I can tell. Tomorrow he will be back for the other laptop.

    However I see the gpu clock stuck to 400-600 in rivatuner and it will not go down when idle. Do you have any suggestions ?

    EDIT: Reinstalling the drivers solved this problem !
     
  3. rpg-XPS

    rpg-XPS Notebook Evangelist

    Reputations:
    125
    Messages:
    387
    Likes Received:
    4
    Trophy Points:
    31
    I am experiencing the same problem; I know, yet another one. I have owned my XPS M1330 since September 2007 and the problem occured last week and has gradually been getting worse. My graphics card is an NVIDIA GeForce 8400M GS.

    I contacted Dell support and after 2 e-mails and some LCD tests, they confirmed that they will be sending out a Dell Technician to resolve the problem. He will be arriving tomorrow. I am presuming, from reading this thread, that the motherboard will be replaced. I have always had the latest NVIDIA drivers from Dell and kept my laptop up to date. I suspected a hardware issue from the beginning but am worried about a previous poster stating replacement parts aren't available.

    I will update the thread tomorrow with further information. Thank you for the information on this thread already, it has been very helpful.
     
  4. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    Glad to see they found the part(s) "jit" (just in time) - shows that Dell has got their Logistics division under control :)

    I'm however uncertain as to why your GPU not..."idling". I would imagine that speed stepping for both CPU and GPU is controlled by / in BIOS. While on the subject of BIOS, what revision is your mobo currently loaded with?

    Did you note the mobo's revision, btw? It's usually on the upper memory-stick bracket...

    Edit: nevermind...
     
  5. errorrrr

    errorrrr Notebook Enthusiast

    Reputations:
    0
    Messages:
    40
    Likes Received:
    0
    Trophy Points:
    15
    So... I am having random bouts of restart while playing Final Fantasy XI, WoW, and Counter Strike 1.6... the XPS dudes are insisting that it's the software issue and not hardware :/ How do I get them to give me the latest Mobo revision? :/
     
  6. psychrometric

    psychrometric Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    @traveller:
    BIOS revision is A08. I am thinking of not changing it at the moment, as I feel a little uneasy experimenting at the moment.

    Unfortunately I didn’t notice the motherboard revision. Was to scared to look at it during the operation lol !!! Might check at some point.

    Thanks a lot for following up on our issues !
     
  7. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    My refurb'ed mobo was also rolled out with A08 and I've since loaded A09 (just for the heck of it ;) )

    As for accessing your memory banks, it's just a matter of one screw which holds the smallish central cover, but it's not urgent, I was just curious to see if it was an A04 or if there's anything new on the streets...
     
  8. aslanaslan

    aslanaslan Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    What did dell do about this problem? It will get solved?
    so, is it good if i buy a xps 1330? I'm from Iran and because of our nasty government, we can't use those kind of services... no support exists...
     
  9. callanish

    callanish Notebook Consultant

    Reputations:
    12
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    To be honest, Dell's not done a whole lot other than replaced the failed motherboards with refurbished ones and they haven't gone out of there way to acknowledge the problem, so if you are asking should you buy an M1330; I'd say if you don't need the Nvidia GPU, then you shouldn't have a problem with the intel integrated graphics model. If you really want a discrete graphics model, then maybe the M1530 might serve you better...... Come to think of it, does anyone have any idea how the M1530 is holding up with its GPU and having any thermal issues with its motherboard, or is the M1330 the only model with this big thermal issue?
     
  10. aslanaslan

    aslanaslan Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    thanks for your answer... i need graphic, but i love portably... something that 1530 doesn't have (weight is good, but the size...) thanks, i decided to buy Hp, because it has service in Iran and no real problem... thanks at all!
     
  11. Play Da Blues

    Play Da Blues Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    What does it mean if your vertical lines look like that?

    Mine look like that...

    Dell said my hard drive was bad and sent me a new one. Problem still persists..

    Mike
     
  12. chelet

    chelet Notebook Deity

    Reputations:
    170
    Messages:
    1,501
    Likes Received:
    0
    Trophy Points:
    55
    That's no surprise, considering that they replaced the wrong part.
    They need to replace the motherboard. It's actually the graphics card that's bad, but since the graphics card can't be removed from the motherboard on this model...
     
  13. lilcoopr

    lilcoopr Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    I am about to purchase this laptop from Future Shop. The one they have has the Intel Graphics Media Accelerator 3100 instead of the NVIDIA.
    http://www.futureshop.ca/catalog/proddetail.asp?sku_id=0665000FS10100359&logon=&langid=EN#

    Does this solve the problem that is affecting all of you with the motherboard replacements?

    I am looking for a laptop for my university classes. This one comes with a 9-cell battery... Would you still recommend it? Good battery life?

    Also, another concern of mine is the build quality. I have been reading on various websites about customers getting so many things replaced on it. This will be a replacement laptop through Future Shop's extended warranty for my SONY Vaio that had too many problems. Will buying the Dell XPS 1330 throw me back into the loop of dreaded laptop repairs?

    Please help asap as I am laptop-less at the moment and tomorrow is the day that I exchange my broken Sony for a new one!
     
  14. callanish

    callanish Notebook Consultant

    Reputations:
    12
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    Well, I haven't really heard of any M1330's using the intel 3100 with failed motherboards, so I don't think you'll come across what others are experiencing on this thread. As for the overall reliability of the M1330 I haven't had any issues to speak of outside of this thermal issue. Some on this thread are experiencing their issues due to their motherboards being replaced and the tech failed to do something, but that's a separate issue from its reliability. I don't think you'll be dissapointed with how it looks or how it runs and if you receive a good one in the beginning and don't have any obvious faults, you probably won't have too much to worry about. I'm not a big fan of Sony's due to reliability and horrible customer service, but that's my experience. If I were you, I wouldn't pressure myself into buying something because I was running out of time. The question would be is what do you think you are going to get out of the Dell that you aren't going to get out of the Sony, because if the answer is reliability, this probably isn't the best thread to follow due to this failing motherboard issue. You might get better answers if you start your own thread asking others if they owned a Sony and why they switched to a Dell

    As far as the battery, the 9 cell will add to the overall weight, but if battery life is a priority, the 9 Cell gets excellent life; it just sticks out a little bit, but its better for cooling
     
  15. paulburns

    paulburns Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    I purchased my XPSM1330 in October 2007 in Australia. It ran perfectly for 6 months until April this year when I started getting the display problem talked about in this thread. Sometimes it would recover and show a dialogue box message "display driver nvlddmkm stop responding and has successfully recovered". However this is an intermittent problem that I am still having and there are days when you can attempt to reboot the machine 30 times and the video will fail every time. The worst effect is that upon booting (or even in midstream whilst working) the video stops working the screen goes black, a series of vertical and colored lines appear and then eventually fade to white.

    Now to the worst part for me. I am in France and cannot get Dell to fix the problem despite many phone calls. They have remotely done the diagnostic tests and upgraded all my drivers including the video to the latest available, none of this has made any difference. So my problem still remains after a month and the next business day service I have paid for, is not being delivered by Dell. I am very annoyed.

    Please confirm that the consensus is that this is a hardware fault with the motherboard and that the motherboard needs to be replaced. It seems like the old bathtub effect, hardware failures in the early phase of the products life?
     
  16. RiO

    RiO Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    paulburns: From all the reading I've been doing, motherboard with the 8400M graphics chip needs to be replaced.

    Question for those who've had successful replacements: did they install a refurbished board and if yes, what revision?
     
  17. callanish

    callanish Notebook Consultant

    Reputations:
    12
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    Well, I'd say successful so far with the Rev 04 board they gave me, but that was only about over 2 months ago. I've heard of more people receiving refurbished rev 01 boards than anything else and read of only one rev 04 replacement failng. What this means is anyone's guess, but it tells me that Dell isn't close to having a grip on the problem
     
  18. RiO

    RiO Notebook Enthusiast

    Reputations:
    0
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    5
    That's probably why they haven't really acknowledged this widespread issue :/
     
  19. psychrometric

    psychrometric Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    Laptop no 2 was repaired 30 minutes ago. New motherboard is A04. However things don’t look right.

    Now I am having problems with the CPU. I noticed the fan going crazy, to full speed, for no reason (web browsing) and I saw the CPU temperature jumping around from 50 to 90 then back to 50 degrees almost instantly and the fan follows this. This is more than disappointing.

    BIOS version is A08. I will update to A10 and let you know how it goes. Anyone came across something similar? Any ideas will be much appreciated!
     
  20. Lao

    Lao Notebook Evangelist

    Reputations:
    60
    Messages:
    468
    Likes Received:
    0
    Trophy Points:
    30
    Please post again after the bios update, ok?
     
  21. psychrometric

    psychrometric Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    Run full diagnostics and no problems were found in CPU, sensors, or fan. Then updated Bios to A10 and problem persists. The slightest CPU load causes huge temperature rises. Peak temp recorded @ 98 oC just during vista boot up. I don t trust these readings but I know it is not a software problem as the fan responds to them. Sorry the off-topic, I don t know what to do.

    EDIT: Just called support again. They arranged for a FAN and heatsink assembly replacement. I hope it will be ok this time..
     
  22. Lao

    Lao Notebook Evangelist

    Reputations:
    60
    Messages:
    468
    Likes Received:
    0
    Trophy Points:
    30
    I'm guessing it's a bad CPU removing-reinstalling operation done by the tech. Some bad applying of the thermal paste.
     
  23. trecipticon

    trecipticon Notebook Enthusiast

    Reputations:
    0
    Messages:
    32
    Likes Received:
    0
    Trophy Points:
    15
    I was looking at getting the m1330 with the 8400 gs instead of the
    x3100, is this still a problem if i were to order one today? or is it gunna crap out on me 6 months from now?
     
  24. Forte

    Forte NBR's Supreme Angel

    Reputations:
    352
    Messages:
    2,462
    Likes Received:
    0
    Trophy Points:
    55
    Inevitably, Integrated GFX Cards like the X3100 will cause random colored lines to run across your screen for a split second during startup after the Windows vista logo appears, though it doesnt make it crash whatsoever. If you go with 8400GS, no it shouldnt.
     
  25. chelet

    chelet Notebook Deity

    Reputations:
    170
    Messages:
    1,501
    Likes Received:
    0
    Trophy Points:
    55
    I think you're talking about something completely different, Forte.
    The problem with the vertical lines being discussed in this thread is one that quickly progresses to death of the video card. It's not a temporary graphics glitch that flashes on the screen for a split second while you're loading Windows.
     
  26. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    As I noted above, the M1530 uses a tension-loaded plate for both CPU & GPU. I added a pic of it to my collection.

    My guess is the M1530 is much more resistant to overheating thanks to the better cooling solution...!
     
  27. callanish

    callanish Notebook Consultant

    Reputations:
    12
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    There's no guarantee that this will happen either way. I could be an optimist and say that based on this thread, most failings are coming from machines that were built in the fall of last year, but if I were a pessimist I would say it could take 6 months plus for the notebooks to fail in the first place, so we might not know how many problem motherboards / gpu issues there are until 6months from now on computers that were purchased with Rev 04 revision motherboards.

    I wouldn't scare anyone off from their purchase, but I would add a caveat that I have yet to be bowled over by any evidence showing that this problem has been fixed.
     
  28. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    Agreed......
     
  29. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    My A04 was refurbished. I'm guessing A04 = A01 with some form of improved shielding for the audio path and nothing more...
     
  30. Play Da Blues

    Play Da Blues Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Add me to the list of problem children.

    Damn, I cannot believe the numbers of owners having this problem. I just so love this laptop, I am beside myself. Not to mention that I am completely disapointed with Dell. I have wasted so much time -- almost the whole month of May -- trying to resolve these issues. I have been instructed to reload vista from the factory image, from the cd's sent with the system, to a hard drive swap out.

    Purchased in Nov. of 07.
    XPS M1330

    Processor Manufacturer Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz
    Clock Speed 2.3GHz L2 Cache Size 4096
    4GB Ram
    NVIDIA GeForce 8400M GS 128Mb
    Bios A10 (made no difference/ upgraded from A6 or 7).

    I am so tired of all of the lost productivity. I have so many other tasks to accomplish, I didn't spend 4g to waste my time chasing hollow fixes.

    Hoping for the best but planning for the worst,

    Mike
     
  31. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    Sorry to hear it, fellow M1330er :(

    It's not bad enough that such an expensive piece of gear fails on you, but to make matters worse, everyone looses time getting it up & running again. I would even say your case was a "worst case" scenario... . I so do dislike (and I'm being diplomatic here...) half-trained Support Techs.

    In my case I got a Tech who clearly understood I was an experienced PC/ Notebook user: I didn't waste any time giving him my "CV" (no need to be arrogant, but this is not the time to be shy about your expereince level). As such, I immediately gave him my diagnosis: he asked me to connect my M1330 to an external monitor and when that didn't produce an image than he immediately proceeded to order a mobo replacement.

    I "suggested" that he toss in a HSF for good measure, hoping that Dell had in the meantime improved the HSFs because of this problem - and he agreed w/o any fuss.

    So in that sense, I was very lucky to have an agreeable Tech. Ditto for the Rep. who replaced my mobo "very carefully" after I kindly informed him of my phobia of scratches... :D

    But even with all that luck I still got stung and after a day's worth of testing, I ended up with a firewire port with a bad-contact problem. As I don't use the firewire port all that often, I decided to keep the mobo because just like you, I decided I couldn't afford the time and effort necessary to swap out the mobo again - and test eveything again... .

    Long story short, good luck with your new mobo! Try to be "on site" when the Rep does the swap and make sure he/she properly applies the thermal paste, as well as testing all the "connectables" (speakers & audio "touch-keys", thouchpad, expresscard, optical drive, etc.) before he/she leaves the premise.
     
  32. le_pixie

    le_pixie Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    Looks like i've got the same problem as you guys.

    Had the verticle lines appear during startup (bios screen).
    After turning off and then waiting a bit it would usually start.
    Now its just dead altogether - won't boot at all and screen barely dispalys any lines (mainly black then mainly white).

    But here's the real confusing thing, if you do the LCD boot diagnostic (when off hold down D then press the on button) it will show a screen of solid green then red then blue then try to boot up!
    So something is still working - i reckon some firmware somewhere is screwed...

    So I go to call uk's XPS 24 hour line. Get told because i bought my pc in oz they can't access the information (despite the dell support site displaying all the correct info for my service tag). They tell me i need to transfer the service tag for them to support it.
    I complain and hang up.
    Next day i call UK's INTERNATIONAL support number, they look up my tag then transfer me and i get the same crap: tag isn't registered in this country.
    I say i bought the 3 year INTERNATIONAL complete support, so support me. They say they can't do anything...
    I say fine and hang up.
    I go to the transfer tag section of the site, fill it all in and press ok.
    It then says it can take up to 20 (thats TWENTY) days for it to be processed.

    WTF? Is it just me or does that imply that DELL in fact, do NOT give international support?

    Has anyone actually managed to recieve international support from dell?
     
  33. diablo_xix

    diablo_xix Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Latest Update for me:

    Third Motherboard, fourth screen, still having the same problem.

    I have found that if you can get the machine to boot, and then disable the NVidia driver it works continually. Trouble is you cannot switch it off, as most likely it will not start.

    The technician who visited me had a big fight with Dell support who wanted him to take out the motherboard again and he refused. He then told them the machine was c**p, so they took his name and told him they would report him for saying that in front of the customer. Also, while he was there he received a call to say he had another m1330 to repair.

    I am personally baffled as to what the issue could be now. The only things left are the processor or memory. Why they can't despatch the technician with these parts as well though is beyond me.

    Another problem is the technician who replaced the second board, broke the casing next to the USB port on the right just above the DVD drive.

    He also left a screw loose in the casing which I found when I took the cover off the memory housing to check the MB revision. The technician today also left one screw after putting it back together, so I now have 2 spares screws.

    I was getting a little worried with the techie today, as he was getting so frustrated, I was half expecting him to start smashing the machine against the wall.

    Next stop for me is to write to a number of Laptop magazines and see if their watchdog team can take up my case.

    The saga continues...


    It is now 2 weeks since the issue first raised its head.
     
  34. Play Da Blues

    Play Da Blues Newbie

    Reputations:
    0
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    5
    Traveler,

    Thanks for the response.

    Would your recommend the Arctic Silver or M12 thermal paste/grease.

    ARCTIC COOLING MX-2 HIGH PERFORMANCE THERMAL COMPOUND

    http://www.svc.com/fan-mx2.html

    Thanks,
    Mike
     
  35. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    I'm an AS user myself but the reason I mentioned it is because one of the thread members reported ridiculously-high CPU temps after the fact, suggesting thr Rep forgot to use thermal paste or simply didn't apply it with care...
     
  36. callanish

    callanish Notebook Consultant

    Reputations:
    12
    Messages:
    164
    Likes Received:
    0
    Trophy Points:
    30
    Then mine probably is as well.............Fortunately, still on my first replacement motherboard. Just reading that user diablo is on his third motherboard :eek: What a horrible issue to happen to a nice looking computer. I get complements all the time about how it looks and then they ask is it reliable and then I say emmmmmmmm, Sorry, but I've got to go!! Don't know why I'm sort of defending something that has failed me and could continue to fail me.
     
  37. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    Well this is Freaking brilliant...

    This laptop is horrible! Its the biggest mistake i have made EVER!
    I was one of the few to order this model shortly after it was released. Dell took FOREVER to build it and ship it out, as most of us remember...

    So i got my laptop and all was well for about 4 months... then what? Youve guessed it! The GPU crapped out... I had all the typical symptoms as every one else. The weird patterns and colors in Windows, then everything freezes up. After that a forced reboot and psychedelic vertical lines! Ooo just what i wanted in a laptop! NOT!

    So after wasting a good 1/2 day on chat/on the phone with people from India trained to diagnose problems with the help of useless scripts... I finally convinced them to send me a new motherboard...

    The parts arrived quickly, the tech came and replaced the motherboard with a "new never used" yet somehow refurbished unit??? (Don't ask me) I don't believe it was new even though it did look new...
    So he replaced it... however the touch sensitive panel buttons on top of the keyboard wouldn't work! So he came out the next day to replace the panel... he did that and it still wouldn't work. So i ended up sending it back to Dell's repair depot somewhere in Tennessee or Kentucky (or somewhere in that general area)

    I got it back and everything worked flawlessly... I restarted from scratch (reinstalled Windows that is) just in case so i could be up to date with all the latest drivers & software updates.

    I was happy, well until yesterday... about six months after the repair (I sent it in for the 1st repair on 11/16/2007) So of all graphics intensive applications, i was on facebook in firefox chatting away to a friend using built in chat... And all of the sudden, ITS BACK! Nice colorful patterns and a complete system lockup. I force a reboot only to be greeted by the familiar psychedelic vertical lines! AWESOME! Good Job Dell!

    So i tried chatting with tech support... And they couldn't help because the chat mysteriously got disconnected. So i called XPS support (Slightly better but still somewhat useless) and i spoke to someone here in the US... She didn't want to believe that the graphics card itself was dieing. So she remoted into my system to do some "checks" (data mining ??) then she went on hold for like 5 minutes and finally agreed to send another motherboard out and have a tech come in to replace it.

    So now, I don't know what to do. Keep this piece of S*** and buy Dell's wonderful extended warranty so they can keep swapping out motherboards. Or i could try to sell it, and go with something more reliable?

    Part of me wants to keep it, while part of me wants to toss it.
    I wish Dell could recognize this being a major problem (just like the rest of you)...

    It would really be great if they could do a complete redesign of the M1330 Motherboard & Cooling setup (for the ones with the VERY problematic 8400GS at least)

    I may also add in, that i have never ran a game on this system. I have a Desktop for that kind of stuff. However, sometimes I do leave this laptop on for almost 24 hours a day on a flat desk in my room since it uses less power than my desktop. I also live in a hot dry dusty climate... Metro Phoenix area in Arizona and maybe that helped kill it (but then again its not completely dead yet)

    So how many people are on their 2nd or 3rd motherboard? I don't think I'm the only one from what i have read...
     
  38. KiD0M4N

    KiD0M4N Notebook Guru

    Reputations:
    2
    Messages:
    54
    Likes Received:
    0
    Trophy Points:
    15
    I was actually sympathizing with you untill I read that line. I am sorry if we are 'better' than you at it and 'demand less pay' :) Oh and btw, get your facts right again.... I am from India and own a Dell XPS M1330 (I am sure you would be believing that only stuff that you throw out comes to India and we use them?) and when I have to call tech support I get connected to 'Singapore/Malaysia.' There is NO XPS tech support in India.

    Hope your current motherboard lasts you a while.

    Karan
     
  39. Les

    Les Not associated with NotebookReview in any way

    Reputations:
    4,706
    Messages:
    5,391
    Likes Received:
    1
    Trophy Points:
    0
    As much as I hesitate on writing this as it runs along the same line, I just had a similar experience. My video card crapped out so I called Dell and was greeted by a person, I am sorry but also not in Canada or the US. This person said that she was a tech and tried to walk me through her scripts to verify that this was the case, although I knew it was. She was nice enough to tell me how bad my system was and there were alot of complaints with it. She asked me to remove my plastic piece to verify that it wasn't a loose cable.

    The piece would not remove as it should have. I explained that to her at which time she said I had to send my system in. I stated that I have NBD 3 yr Complete Care to which she said, "Thats too bad. If you are not capable of removing this piece and checking the ribbon, you have to send it in. Now, as polite as I was being, I now observed a severe difference in communication in the service I received from Canada/US XPS Tech support and this person. In the primary, I was number 1 as a customer where in the latter, I was a moron. This is how I was treated. She then put me on hold for...yes...23 minutes at which time her supervisor came on and ran me through everything I had heard already. I finally became upset and he then agreed to send me a card and Tech.

    I thought this was done.... Later that night, while at a family dinner, I get a call from a 3rd party company several hours away. They had been dispatched by Delll to assist me with my problem and, again spoke very little English. I spent another hour trying to make this man understand when he finally told me that my issues had nothing to do with him and I would have to arrange to have my mobo replaced.

    Would you be upset?

    Now, I finally, out of frustration, contacted an old Dell contact who promised me he would help. He dispatched a mobo and Tech who called me the next morning. It was a Tech that had been at my home for a M1210 issue previously. The Tech remembered me by name and said I better have a pot of coffee on. He said not to worry, I would be very happy with the work to be done. This is the Dell I want back.

    It is unfortunate but there is very obvious differences between dealing with representatives locally (and locally means Canada/US) and dealing with Reps that, in this case are in India. It has nothing at all to do with cultural differences or anything racial, but rather, a difference in demographics and business thinking.

    I used to brag about XPS customer support but now cannot. I used to speak with techs who knew what they were talking about. I now am very aware that the Tech Support hired abroad does not have the knowledge about any specific system and only follows a script pertaining to the problem. They get frustrated when their script does not work and are unable to cope.

    In short, they have never seen the system they are trying to tell you how to diagnose. This was not the case here as they were very well trained.

    Its a downfall of Dells efforts to save money. It is India that is catching the brunt of it but could be any similar country that pays their personnel much less for service they technical are not capable of providing.

    In retrospect, how would the last poster feel if India farmed out thousands of jobs to the US leaving, not only a crunch in their economy, but also, observing a drastic reduction of service because US techs don't understand local issues and demographics..

    In the end, I truly wish I could sit here and brag about how wonderful it was dealing with XPS support NO MATTER WHAT COUNTRY IT IS IN; I cannot however. These stories are now more common than repair concerns for any system.

    As it stands however, I now have a number of people I will call friends who are very well trained and count as a number in the thousands who have lost Dell jobs in the last year to now seek jobs elsewhere while on unemployment.

    EDIT...Karan... I can confirm that there is definitely XPS Tech support in India as well as countries elsewhere. The trouble center you are directed to depends on the amount of others awaiting technical assistance and time of day.
     
  40. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    :frown: Sorry about that... I didn't mean to insult any one of Indian descent, its just that here in the US its percieved that most tech support was outsourced to India... I guess its a bad/misleading stereotype... Once again... Sorry but then again i think all humans stereotype (since no one is perfect) :)
     
  41. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    Sigh... I don't get this laptop... I ran a whole bunch of stress tests on the GPU over a few hours and everything works just fine... The replacement motherboard is on the way and this one stopped acting up(for now). What luck! LMAO!

    I think I will still get it replaced though...

    Does anyone know of any good free GPU stress testing/Benchmarking software besides rthdribl? (sp?)

    Also one more question... When the tech came out to replace the motherboard, did he/she replace the heatsink or the contact pads/thermal paste? Because I don't recall my tech doing either...
     
  42. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    So to sum it all up... Dell has turned into another greedy American corporation trying to squeeze out as much money out of the customer while providing customers as little service as possible (for as cheap as possible, meaning outsourcing to people who work for less and are only trained to troubleshoot via help of a script) :D At least Michael Dell got to buy his Yacht this year...
     
  43. GeoMX

    GeoMX Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    Didn't contact Dell till last Wednesday, the problem was getting worse and it even appeared when in Windows secure mode :s.
    I contacted Dell through email on Wednesday, received a reply yesterday stating that the parts I need are not available in my country and that they'll contact me as soon as they arrive, but didn't mention what parts they were talking about :p.
    Today, I called Dell support and they told me I will have motherboard and display replaced, but have to wait about ten days for the parts to arrive to Mexico :(. Well, let's wait, I'll keep you informed.
     
  44. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    Is there a way to De-clock our 8400GS's? I think i will de-clock it when i get the replacement motherboard... if possible. Currently it seems that my GPU peaks at 105C on RivaTuner's temperature graphs when i run some stress testing (... it also shows the GPU drastically slow down by like 1/2 (to prevent damage i guess) Living in a hot climate doesn't help this laptop and its lack of good cooling...
     
  45. psychrometric

    psychrometric Notebook Enthusiast

    Reputations:
    0
    Messages:
    43
    Likes Received:
    0
    Trophy Points:
    15
    I just checked and the replacement motherboard they gave me is A00…. Not good at all.
     
  46. cc123

    cc123 Notebook Enthusiast

    Reputations:
    10
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    5
    Any chance of me asking for a part exchange for a 1530? I'm assuming the 1530 doesn't have this/these problem(s)
     
  47. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    I just tested the operating temps of my GPU and the results are quite interesting. It seems that when my GPU hits 104C it de-clocks itself (to prevent damage i guess) Then the stress test continues however at a slower speed, the average temp is still around 100c. Then i turn the test off and once it cools down to below 90c, the GPU recovers the lost speed (mhz)...

    I am attaching pictures since they're worth more than words... Look and see yourself... You can see the programs used and the time clearly in all of the pictures.

    For those that havent read my earlier posts:
    I had my GPU fail once already, they replaced the motherboard and all was good for about 6 months. However 2 days ago i was browsing the web and all of symptoms came back for a good 15 to 30 minutes. I called dell and i got them to send me another motherboard.

    Funny thing is after i called them, i haven't had anymore issues and everything works fine even (and i didn't get the board replaced yet!)
    I did stress testing over night and it didn't kill it yet, however i do have a feeling its on its way out.

    I believe its on its way out because:
    1) The tech that came to my house reused the same heatsink and thermal pads i believe
    2) The return of the familiar odd patterns and colors, and colorful vertical lines (happened only 2 times two days ago... yet hasn't happened since)
    3)The test i just did proves(to me at least) that this GPU isn't properly cooled... since it needs to slow itself down in order to prevent damage...
    4) I live in a very hot climate and we haven't seen the hottest days of summer yet...

    Oh and last thing... these tests were done in a room with an ambient temperature of ~78F (which is about 25c i believe) and the laptop was on a flat desk with the rear slightly raised to help improve cooling!
    :eek:

    idle.JPG

    Underload.jpg

    cooloff 2.jpg

    idle again.jpg
     
  48. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    Wow, this is the first time anyone's reported such a reaction from the GPU! Not that it is uncommon with graphics cards for PCs, but with those the critical limits are around 120-130C (no joke).

    What BIOS revision are you using, btw?

    Last but not least, the GPU will "step down" just like the CPU does when it idles (to save energy, as you yourself noted).

    p.s. I'd be curious to know what your GPU maxes out at while running FutureMark's 3DMark06....
     
  49. tom_88

    tom_88 Notebook Guru

    Reputations:
    0
    Messages:
    50
    Likes Received:
    0
    Trophy Points:
    15
    Have you had any of the symptoms/problems? If not then i guess your good for the time being (until problems arise) However since you have a different model, the cooling system and motherboard design might be different/better. Therefore you might not have any problems at all. :cool:
     
  50. traveller

    traveller Notebook Deity

    Reputations:
    120
    Messages:
    958
    Likes Received:
    7
    Trophy Points:
    31
    If you mean using the M1530's HSF in a M1330, the answer's no because they are very different in shape and size...
     
← Previous pageNext page →