NVIDIA Settlement- Defective GPUs

All 8400 and 8600 mobile chips are defective AFAIK.

 

Thank you for the quick response. I'm looking to buy a used laptop and have a few that I'm interested in. The issue happens to be with all of the Models I am interested in from 07-08.

Dell 1420
XPS 1210
Latitude 620

 

If you're looking for advice on which laptop to get, make a post over here http://forum.notebookreview.com/what-notebook-should-i-buy/ Make sure you read the sticky first.

 

Was wondering if this was hidden

 

Yes, this lawsuit was filed in the US, and American courts only have jurisdiction in USA, so if you're in another country, you'd need to start your own lawsuit. This was already mentioned several times earlier in the thread if you bothered looking.

That said, most manufacturers should fix your laptop even if it is out of warranty if it is due to the faulty Nvidia chips (I know Dell extended all warranties by 1 extra year for this issue).

 

Ah ok thanks, and sorry for that I've been known for being very unobservant

 

That's a good point, Eric. I think there have been issues with all of the nVidia graphics on mobile platforms (discreet and integrated) before the latest product family. I believe all the mobile 8XXX and 9800 discreet graphics cards all have issues of varying degrees. For those with an 'el cheapo' hp laptop with integrated graphics it is almost a blessing in disguise because it appears those laptops will have to be replaced with a new machine.

 

I don't think GeForce 9 was affected for the most part, just the 9300M G and 9650M GS based off G86M and G84M cores respectively.

Or you could have bought a Vostro 1500, which has it's own discreet card and is unaffected by the defective bump material.

 

I've got an E1705 (with the 7800) that's well out of warranty. It "died" in 2008 when the screen just garbled up entirely or displayed nothing at all. It was already out of warranty at that point, and I decided to let it go and got a MBP after getting a quote for the repair. (coincidentally, the MBP also falls under this but has not gone bad)

Based on some searching, it sounds like they don't even have a replacement card for this. Will they just replace the whole thing instead?

 

I bought a dell xps m1530 in July 2008, with a nVidia 8600m GT. Zero problems to date ... but I probably just jinxed myself.

On another note, even though I'm in Canada, I checked my part number on that website and it said I am eligible for the settlement claims. So maybe us Canadians have a chance.

 

Perhaps not. I have not followed that as closely as I did when I still owned an XPS and had the distinct pleasure of experiencing all of the issues with the 8 series video modules.

But, I thought that I had read some M1730 users that had been upgraded to the 9 series were also beginning to experience issues with overheating and GPU failures.

 

Court rulings in the US only apply to Americans, no different than court rulings from other countries having no jurisdiction over US citizens. That's actually a very good thing and it really would suck if it were not that way.

Now, should nVidia and OEMs that installed their defective merchandise step up and do the right thing for non-US customers, too? Darn right they should. If they don't, then their true colors show.

 

please delete

 

Wish I knew about this a month ago. My Inspiron 9400 died back in early 2009, and was purchased in late 2006.

Is there any way that I could get in on this, or is it too late?

 

It's not too late if you still own the defective laptop that is on the list of affected models. The claim phase has not started yet. Once that process begins you can file a claim.

 

Wait D620 is affected? I have the Nvidia Quadro NVS110M 256 MB...based off the GeForce Go 7300....

 

I live out side US and used M1210 as per described in my post here http://forum.notebookreview.com/del...-your-dead-xps-m1210-fixed-6.html#post7018814 It's very frustrating to deal with my country Dell tech support as they seems try to dodge the issue by keep gunning at my expired warranty. I used Dell laptops since 1996 and was very satisfied with their performance, alas their customer service respond to my problems really a huge let down this time.

 

Mine should an affected one according to the model and order date (Vostro 1400 from Aug 2007) with the NVIDIA 8400M GS GPU, however, it is shown as not eligible on that class action settlement site. On the other hand, I still have no problem with the Nvidia 8400 GPU in my notebook. I guess mine is not affected???

 

Well, this sucks. My 9400 is ineligible (according to the site and the form) because it's literally 1 week off from the eligible date (last week of February 2006), and their site claims it has to be bought in March 2006 and onwards.

I have have every reason to believe that my laptop, like many others with the 7xxx chip, was crippled by the defective GPU's and led to video-related and screen-related failure and that an arbitrary cutoff is just silly when the laptop was out for months prior to my purchase.

It hurts more that I spent a load to have this repaired a few years ago only to fail again 1 year later. What are my options?

 

I have a problem with the GPU on my new Dell XPS 15. I have the NVIDIA GT 435M. Has anything been reported for these cards?


Dell XPS 15" FHD B+RGLED, i7-740qm , 4GB RAM, 500GB 7200rpm HD, nVidia GT 435m, 6-cell

 

Have you looked on the XPS 15 Owner's Lounge yet?

What is the problem with the GPU? Is the machine still under warranty?

 

Yes I've asked around. The problem is that the Highest 3DMark06 score which I get is 3000-4000 while everyone else with the same specs is reporting scores of 7000-8000!!! During the run GPU temps reach 99 °C!!! The laptop is 3 weeks old, it came back from Dell repair yesterday, but with no change!!! Apparently they didn't find any overheating problem!!

 

Did you document the problem with pictures/screenshots? You might have to RMA it back to Dell again, 99C for a new GPU is way too hot.

 

Yep, Tsunade_Hime is right. Your GPU is just frying itself. Something is definitely wrong, but it's good that you are only 3 weeks into your warranty. If I am remembering Dell's return policy correctly, if you are less than a month into ownership you can ask for a new replacement or return the computer for a refund. You should verify that on their web site or call them to ask. The refund would be a better approach than rolling the dice with having them fix it while the clock is ticking away on the return policy.

 

Thank you guys. Unfortunately things are a bit more complicated with Dell Germany. Apparently you can only return the laptop within 14 days. I've contacted them again and they will take it for repair for the second time. If it's not fixed this time, I'm really going to be tough on them.

 

According to http://www.nvidiasettlement.com/pdfs/NVF_POC_Dell_repl_inhouse_SAMPLE.pdf

You can be "approximate"... hint hint, wink wink, nudge nudge

 

Balancing toughness with temperance can be effective. Just remember the old saying about catching more flies with sugar than salt. I'm sure you are a very polite gentleman even in frustrating situations.

Unless the rules are different in Germany, and if I am remembering correctly, Dell's guiding principle is the third repair for the same unresolved issue constitutes replacement. If the second attempt does not do the trick, email the Unresolved Issues Department, outline your situation and ask for assistance. There is a link on the Dell Support web site. The Unresolved Issues connection has helped many customers. See the excerpts quoted below.

 

Thanks Mr. Fox. I was even thinking of calling them and canceling the second repair attempt. Someone else told me that since it's an out of box problem they should send you a replacement. I'm fine with the repair but only if they don't replace the parts with refurbished ones! The replacement notebook can also be refurbished right? Even mine might have been refurbished, who knows what's going on in China during production, which in my case took only one day!!!

 

Unfortunately any manufacturer reserves the right to give you refurbished parts for a warranty repair. This applies to all manufacturers, and I have seen all sorts of refurbished parts, hard drives, LCDs, motherboards, video cards.

 

i ended up bending over and taking it up the a$$ for a replacement gtx 260m for my sager. any words on this being covered or looked into for inclusion?

 

No word on that. This settlement only involves a limited number of hp, Dell and Apple units with a limited number of specific NVIDIA graphics and network apapters.

 

i used to be a loyal nvidia fan. i'll be sticking with ATI from now on. $750 repair my butt.

 

How is a repair 750? Are you sending it back to the manufacturer? Most repair shops can do board level repair ~155-200. You could also try it yourself.

 

yes, MFG repair. the only shop we have in town here swore up and down it was the motherboard (after extensive testing). sager said it was the GPU. since i'm overseas...i ended up just having the MFG repair it--as i am unable to do it myself or seek alternative repair centers.

so yes. F**k sager, F**k nvidia.

 

Well this is frustrating. Guy at the repair shop mentioned this to me when I brought my Vostro 1500 with a 8600M GT in, and they thought it was the graphics chip that went bad. Actually looked forward to possibly being able to get my laptop fixed without having to Go to look, and wham, 1500's aren't affected(Is there something special about the Nvidia video chips the 1500 uses?). What's the difference between the 1510 & 1500?

 

The Vostro 1500 has a discreet GPU module which is removable which by most accounts are not affected by the defective bump material. I can personally attest to that as my 8400M GS has been over 1000+ hours of heavy gaming and no failure yet. Also the Vostro 1500 GPU heatpipe/fins get cooled before the CPU (very unusual). This applies also to the Vostro 1700 and the Inspiron 1520/1720. The Vostro 1510 has the GPU soldered onto the motherboard.

 

That's weird, because the guy at the shop mentioned how my chip was soldered down to the board(Claims he opened it up and looked at it). What's the easiest way to pop mine open and check without totaling my system even more?

 

Use the service manual. The Vostro 1500 is easy to open up, less than 5 minutes. Punch in your service tag into support.dell.com and view the service manual. The 1510 has the GPU soldered onto the motherboard.

 

Any word on the asus s96s or z96s with the nvidia 8600m gs in it. Is there anything that can be done? Any help would be nice. Thanks

 

asiboy, I think your only option is to start your own lawsuit against Asus and NVIDIA. It's unfortunate that the most recent class action only included owners of HP, Apple and Dell computers when there are many other systems out there with the exact same NVIDIA issues. Heck, they even left off models of HP, Apple and Dell computers from the "affected models" list, so the attorney's [Milberg] representing the class members did a poor-or, at best, incomplete-job of representing victims of the NVIDIA defect.

 

got my xps m1330 back today. I heard others got it back still with the A06 board.... great

 

@zoglog how long from the time you sent it in did it take to get it back?

 

I got my M1330 back, mobo is an A06 revision. GPU is still idling @ hi 60s C

AND to make it worse, the farking repair dude at the repair depot didn't hook up my speakers!

RAAAAAAAAAGGGGGGGEEEEEEEEEEE

I know I could raise a stink, but Dell won't care. So I'm just going to fix it myself and then sell it on Ebay and be done with it. Piece of crap.

Picked up a x120e for $409

 

Wow it just occurred to me that the Vostro 1700 was on that list but not the Vostro 1500. Both laptops used the identical NVIDIA GPU's. Did they say if it was the 8400mGS, the 8600mGT or both. What's surprising is that both GPU's are the plug in type.

My Vostro 1500 (8400m GS) is currently running strong going on 3 years now.

 

I sent my Latitude D830n in on March 3 and it was returned March 10. Refurbished MLB with the same defective GPU only now it is epoxied to the board.

Now the good part of this story, it crapped out on March 25 (FedEx will pick it up in the morning). The notebook ran hotter after the repair. My CPU temps were 60+ C no load, the GPU temps are unknown since the linux app I'm using can't find the GPU unless I would use nvidia proprietary drivers.

 

How long does it take to get a response and the box to ship back your laptop?

I filed my claim back in January and never heard from them.

 

I filed my claim on Jan. 9, 2011, received my approval letter on Feb. 18, 2011 and reveived the shipping box on March 2, 2011.

Call the Settlement Administrator at 1-877-440-7557 and then 0 (zero) to talk to a live person.

 

Thanks, I'll call them Monday.

I should have made a copy of the claim. I don't know why I didn't.

ETA: Just found the paper where I wrote down the claim ID #.

 

Called them today and they said I should receive my letter and the shipping box within 30 days.

I'm in no hurry. Don't really need my laptop anymore.

 

Did ASUS ever do anything?