S-XPS 1645 Throttling Info. and Updates

No, this is not true. I am using the 130W adapter right now, the motherboard does not burn-up.

 

Thats great advice
Guys Please Stop Spamming the forum



Alex

 

I have been using the 150 watt for about a month and my machine is fine.

 

While we appreciate Bill offering to help customers fix this issue if they send him a PM, note that you are required to have a minimum number of posts to be able to private message. Making a bunch of useless posts to get that minimum number is not acceptable, so go out there and contribute.

 

Anyone know who to contact in the UK to get one of these?

 

You just have to purcahse it or wait and see what happens to us owners on the other side of the pond.

 

A quick question to Bill or Todd:

I do not have a service tag yet but my laptop is going to be shipped very soon, so I wanted to know if it would be ok if I just substitute my Order Number for the Service Tag when sending the PM to Todd??

 

I have requested Bill to pass this onto a UK rep via PM. I am sure sooner or later the UK customers will also get our adapters.

 

already been stated on the first post. YES, you can PM the order #. and they can check it.

 

I think that that has been recently changed, they are now only going to send the 130w Adapters to those that already have the 1645, I believe I saw it on the Dell website. Then when you receive your computer you can contact them.

 

Ah, the 'awkward question' answered! Thank you for that.

Based on the published minimum efficiency and minimum power factor of the PA-3E, I calculated that at 90w AC input, the DC side might see as little as 72w output (strictly 72.9, so I should have said 73w). So we can now see that the PA-3E is a few percentage points better than the minimum, with an overall 83.33% conversion capability. And the 90w limit seen by our Kill-A-Watts is the outward and visible sign of that 75w DC limiting.

And from all this, I calculate that the predicted AC power seen by a Kill-A-Watt on A06 will be ~102w.

We've been variously told that the A06 BIOS is to support a new graphics card for the 1645 (or some new variant of it), or to improve iPhone syncing.
Neither of which affect me, I thought, though on reflection if we are talking about iTunes syncing, then perhaps it does affect me, as I have an iPod Touch, which is sort of an iPhone that can do everything but actually phone...

So perhaps there is some mileage in me installing A06 after all. And if I then see a power draw of 102w, of listening to talk of Kill-A-Watt results. Always allowing, of course, that this won't quite ever perfectly predict the DC behaviour

 

dell mention that we can still use 150W on the upcoming new BIOS. i will to know if this adapter works.

PA-15, N3834

 

wow, when you get rep from "Charles P. Jefferies" you'll know it!

 

The PA-15 is listed on the front page as working on the 1645.

 

Midnight_Voice,
What do you mean by: "I calculated that at 90w AC input"?

 

Is there a problem with the 1640?

 

The XPS 1640 doesn't have any problems as long as you don't mind that some of them throttle down to 800 MHz while gaming.

 

Hopefully!

Dont really want to pay for something that should have come free...

 

Bill , why not just inform all Countrys? so atleast the support can help us.....
Very Easy for Us/CAN byers too say they are happy... for us outside its like nothing have happend... for us throttling still is a pain in the ..........

 

Trust me, the way this is going down, everyone will be informed and everyone is going to get the new adapter and BIOS update. Why? Because users with the new BIOS are going to be required to get the new adapter due to the new power requirements, and Dell is releasing the BIOS update world-wide. This thing is almost going to be like a recall when things are fully set in motion.

 

How can you tell if RGBLED is installed on DELL Studio XPS vs regular LED panel....are there any specific characteristics or info page that I can check. Thanks.

 

The reason bill/todd/brad cant send adapters is i dont think they are able, just to US and Canada. They are giving the users here the option to jump the gun so to speak and get their adapters earlier, since it is in their power to do so.

The bios is slated to release soon, and that is when the reps world wide will be informed to replace the adapters i believe. I can see why this is, due to the massive undertaking of rolling out an operation such as this. Very soon, hopefully, anyone that hasnt gotten adapter will be able to phone a rep and get one.

At least thats what i got out of it, if im wrong please someone tell me.

 

first off - the rgb is 16 in vs 15.6 for the wleds, so it would stretch right to the silver hinge, instead of a black bar on the inside edges.....

2nd way - in device manager - go to monitors --> generic PnP monitors --> properties ---> details tab ---> hardware ids ---> shoud say sec5448

hope this helps.

 

If we PM Bill on this forum, is there a need to send a PM to Todd on Dell's forums? Also, receiving a PM back as the only confirmation is somewhat shady. An email and tracking number /order number of some sort would be much better.

On the dell site it says:
"The owner name and shipping address should match those on record for the system. If they do not, I will not be able to send out a replacement adapter."

I gave Bill my school address in New York, but I had the laptop shipped to my parents house in Georgia during winter break. I hope they can make accommodations for people like me.

 

If you login to your dell id, you can look at your order status and find the order number there.
It would take hours and hours for Bill, Todd, etc. to get back to everyone with order numbers.

 

That's what I just did. I wanted to confirm that the orders are going out... and the address rule isn't a hard and fast one.

 

I would not PM on both forums. Choose Either NBR or Dell's as doing both would only complicate matters for Bill and Todd. For what it's worth, I PM Todd on dell's forum at midnight last night, and I got a confirm back by PM this afternoon. I also got notification under "my orders" of the PSU. It has already been shipped and I should be getting it tomorrow.

Todd said the addresses need to be the same, but it looks like Bill is more relaxed with that issue so I would just PM Bill in your situation.

 

I am a bit confused, so SEC5448 is wled or rgbled ? Thanks.

 

My DELL studio xps 16 came with power adapter cm889 which is running kind a hot do I need replacement too ?

Also I noticed power adapter connector is quite loose once inserted to the laptop. It moves/wiggles almost feels like it will break anytime is that normal.

Thanks.

 

I guess it's kind of like this thread?...Just too big to find information.


If you will... just... read... the... first... post... on... this... very... thread, you will see the information you are looking for regarding regions outside the US and Canada.

 

altstang,

Can you please post Charles' message on the front page of this thread? Could you also include that for those new to NBR who want to send a PM request for an AC adapter can do so by registering at the Dell forums instead of spamming here?

Charles and NBR community,

I apologize for this.

 

I will add charles message up there. But i thought i had explained that the new users can go to dell forums at the top of the thread in bold if they didnt have pm options. Is there something wrong with it currently? im not sure what your asking if there is more that you want there.

but i will stick charles warning about spamming under the bold info on the top.

thanks.

 

I guess I'm guilty of not reading the OP so thoroughly myself.

Thanks for bolding Charles' message. I wish we had a dedicated Dell email inbox for this.

 

that is for the rgbled i.e. rgbled=sec5448

 

Its not problem, i just want to make sure if im missing something you wanted for it to be there. I tend to sneak in things here and there as i see it come along. Rather help a bit so ya can focus on getting people their fixes.

 

The major thing slowing me down now is requests coming in via PM from regions outside the US or Canada.

Official update: Tech support in all regions will receive messaging very, very soon about sending ac adapters upon request. The target is to have them all up to speed at or about the time BIOS rev A07 is web posted. I would advise you to watch for web posting of A07, and call tech support when that happens. You can also watch our corporate blog, Direct2Dell, for an update about the global program. We may or may not be posting there ahead of the new BIOS.

*The above will be copy/pasted into all PM replies to customers outside the US or Canada. I am sorry that you will have to wait a few extra days. I truly understand the frustration, but this is the best I could do. If I could do more, I promise I would.

 

Although the other thread i feel should have priority, i did update the main page with a comment about those outside the us/can area, and linked them to your post above. Probably wont help much, but if one person gets informed its probably worth it.

 

Meh. No worries. I really should be more understanding, but the fact is there is a good chance it will all be a moot point in a few days when the BIOS goes live and tech support gets the messaging they are working on now.

 

Please don't forget India

 

things here looking promising..

 

Bill, There is one thing I'm still not completely clear on. So the 90Watt adapters will work with the new bios? But if we put them under load is there a safety concern, Wouldn't the 90W ones just shut down if over loaded.

 

I just wanted to let everyone know that Todd over on Dell's website is all over it. I sent him a PM this morning, and he shipped a replacement out before the end of the day. Excellent work.

 

hey BILL, i got off a call from dell technical support, INDIA..

They seem to be aware of the THROTTLING issue but they say they cannot yet dispatch the 130W Adapters because the official notice status they received is "A new BIOS version A07 will be released shortly which will eliminate the throttling issue without the need for a higher adapter".. so what do you instruct me to do??

and did you get my pm??

 

I think the BIOS would be able to tell and throttle accordingly. It would seem idiotic for the BIOS to draw to draw >90W from the 90W.

 

Is there any option to control the fan speed in the S-XPS / S17 with PM55 chipset manually via SpeedFan?

 

Simple, BIOS will limit the power drawn by the system. Kinda same as throttling, but this time only on 90w adapter.

 

just got my order number for my power adapter, hopefully it comes in soon

 

I believe Bill has said over and over and over again that he is mainly focusing on the US and Canada at this time. However, the wheels are in motion to get this program executed globally, but it will take time. He is not neglecting anyone. Communicating a delicate procedure to every one of their global division and getting them set up doesn't happen over night. He is asking everyone to please be patient as he and Dell get everything rolling and sorted out.

 

In other words: It is a worldwide beta test with people, who paid a lot of money for the product.

 

Good question. I would think if you use the 90W under continuous heavy load, it will get hot. Our safety spec is like 50-something Celsius, which is pretty high. I am not sure if the new BIOS and heavy continuous load would push it over that number. I will take this up with the engineers.