SXPS 1640/1645/1647 GPU Throttling

Well Sir, I respect the work that you are doing, however, there is no need to be standoffish. Now the fact is the issues with these laptops have been numerous from the beginning, and just now one of the many issues is being handled. I have paid a hefty amount for this laptop, and have been given the run around on numerous occasions. Yes there has been a controversy about the one thread that was locked for a few weeks then unlocked and then there is "Dell Energy Smart" would you kindly explain this to me how exactly that works? If my statements are false don't try to disprove them by taking my statements personally and being defensive. look at my system specifications, and you should know that I paid a nice amount of money for this laptop which BTW, instead of being a great experience has been a series of 8 service calls of constant repairs, which instead of getting it right Dell continues to ignore the issues with the exception of your work.

 

I completely agree with Mkelliny. Since I have my laptop it's been a nightmare. Several replacements and yet I have issues with my screen. Not to mention, that still local support refuse to send me a new adapter. I can write a book about all my experience with dell for the past 3 months. And all this experience cost me 1600 euros. Nice.

And if you find solution to the GPU throttling and if it includes a part replacement, I am pretty sure I will not get it here. So, I will have CPU and GPU throttling because of where I live. Oh, and also will have flickering screen, which was not fixed after 3 replacements. I also can not return the laptop.

Have you seen this threat:

http://forum.notebookreview.com/showthread.php?t=456104

Bill, please do not take this personal. You are not the one behind those issues. You've been helping us and we appreciate this. But overall I am really disappointing by Dell.

Nikolay

 

Agreed dude.... I just want a fix for this laptop so that i can love it for being the perfect laptop....

 

I think you are one of the lucky customers of DELL to recieve probably the worst laptops they have manufactured... Remember that some of the laptops that come out of manufacturing will have defects.... 1 or 2% of the laptops manufactured that is (dont know the exact percentage)..... I think it is high time you call them and replace your laptop for a new one.... To be honest with you, i am on DELLs side as they have taken the initiative to resolve the issue and have resolved 1 issue by 95%(CPU throttling).... And now they are trying to get the GPU throttling (heat vent issue) sorted out.......

From the time i bought the laptop, I have had just three issues...
FAULTY WINDOWS 7 DVD (SENT OOUT 3 TIMES )
CPU THROTTLING (ISSUE FIXED)
GPU THROTTLING (HEAT VENT ISSUE) -- still needs a fix...

Bill,

Any update on the meeting with the engineers???? Get us a little inside info!!

 

I think if they develop a custom designed heat vent exhaust that rests on the existing vent like a power blower... Love the idea though.....

 

Mkelliny, Bill is right at how preposterous it is for DELL to throttle the machine to improve the rating. Why? The machine would have to be consuming MORE then 90 watts while in off, sleep, and idle. I don't even see how it could use that much power.

And on the side note. . . Mkelliny, I don't know exactly what has been wrong with your machine (whether this has all been related to the throttling, or other defects), but I am sorry about all the issues you've been experiencing.

P.S. Thanks again Bill for being here for us, I know some of us are a bit frustrated, but we really do appreciate your work here.

 

I'm glad we're on the same page then. Patience is key now, as well as pressing the issue, hopefully once Dell_Bill pulls his strings we won't have much else waiting to do. In the meantime of course, any documentation, complaining through proper channels, or more recruits will all further our cause.

 

Yes they have taken the initiative and that is worthy to note, I also would be for Dell if they actually fixed my laptop, however, this is yet to happen.
If I could I would have just gotten the M17x, I mean $2900 new is alot to pay for this laptop with all the issues.

The point is they took the initiative: The following is MY own opinion.

After how long? Well, I'm sure that Dell was aware of these some of these issues before launch(or else there needs to be a huge, huge, overhaul in the engineering team), but figured they wouldn't be noticed by the average user and continued on anyway, it took almost 5 months to fix 1645, 1647 users just got lucky, and we are still waiting for a fix for the 1640 which has been out for over a year, which BTW is all thanks to Corporate and the Engineering team.

What Issues? this is some of the common issues people are facing with the Dell Flagship Laptop: Throttling, Screen issues, keyboard, overheating issues, HSF and Motherboard issues, GPU issues( have been around since The beginning way before the 1645/47 there are forums on here that discuss that), and many other not so common issues.

What is the reason only one (so far?) of these issues has gotten a response from DELL to actually fix it? Our voices not just on this forum, but all the people that have called to complain and wrote E-mails to corporate, and that hasn't resulted in a 100% complete fix according to you. I know I didn't pay for a 50% working product when I paid 100% of the bill. I also wanted to comment on how the CPU is running @ 95%. If you Purchase a new car and the motor is bad, and you take it back to the dealership and they fix it 95% you would be happy?


Now, in my situation I am a little bitter I love this laptop I really, really, do It's Dell that is making me bitter. Dell continues to refuse a system replacement untill recently then they offer me a worse computer(just a slap to the face).

From my experience with Dell, Dell is like an alright Girlfriend love her sometimes, other times not so much

And im pro DELL my neighbor who is an attorney uses all Dell systems in his office as well as my Brother-in-law who is a high level employee in charge of Ordering computers amongst other things for a huge internet company which many have heard of similar to Monster.com

 

I was talking about Dell Energy Smart, and I never said anything negative about the work Bill has done I rather respect him for doing what he has done, knowing that he didn't have to from the start, But Perdire lets not act like Dell didn't alter the performance of these systems in the first place for what ever reasons, and then did not put into place a 100% fix for the issue. Again my gripe is with corporate and the Engineering team not Bill, Todd, and/or Brett.

 

Sorry, people have been confusing the Energy Star Rating thing for a while. And while I said people were frustrated, I didn't mean that they were necessarily taking it out on people like Bill. (But I do think it makes certain atmospheres less friendly and more tense. . . )

Still, Mkelliny, while you can demand a fix from DELL, they are under no obligation to do so, your only right here is to your money that you used to pay for it. I know, that sounds stupid, unfair, etc., but it is the truth.

Also, I have one last gripe. Yes, you are totally entitled to your opinion and can place the blame on whoever you like. Yet, we, you, don't have all the facts. Any blame you place, anything you do out of your feeling of justification based upon their supposed guilt, what if you are wrong? In essence that means you could be the one guilty.

And, blah, blah, blah. <.< What I'm ultimately getting at is: Let's focus on getting the fix for the GPU throttling. Otherwise we might all just get banned for getting off-topic.

 

Fair enough And very true,but the one thing I am sure of is that I didn't get what I paid for.

" Mkelliny, while you can demand a fix from DELL, they are under no obligation to do so, your only right here is to your money that you used to pay for it."

thats my only gripe as I cannot get the money I paid for it back due to it being way way past 21 days (since october of 09) and they are under obligation to fix the laptop untill april 2013

what ever the case you are right lets just get back on topic.

 

Get with me in PM, please, Mkelliny. Let's take your case offline and get you fixed up.

 

Now thats what i like about these guys.... Fix him up once n for all....

Bill,
But regarding all the other guys waiting patiently "WITHOUT ERUPTING"... Please update on the issue.....

 

Yeah, nice. But unfortunately, there is no "Bill" here in Europe (Bulgaria) and perhaps I will never get fixed up. Cool.

Nikolay

 

I'm sure he's doing all he can. This stuff takes time unfortunately, so, I'm also sure he'll update us when he has something to update us with. Despite the fact not knowing, and waiting tends to drive one insane.

 

If Bill could give us a timeframe then the waiting wont be this frustrating..... (kinda rhymed )

 

The problem with that is if he does give us a time-frame and it doesn't turn out that way, the results would be less then positive.

 

This thread is becoming pointless.
To point out the severity of the issue at hand, please start posting gaming benchmarks. It only takes a minute to log a GPU-Z file and open FRAPS(press F11 during throttling i.e low fps)before starting a game.

There has to be another solution besides increasing the GPU thermal threshold temperature. Thats for Bill's engineers to find out and us to point out.

 

I'm really sorry to hear your experiences

For me, I asked for a AC adapter about 1 month ago,

see what?

oh , it's still in progress

tracking number : 416094546400

I'm so glad this headache laptop has been sold in ebay although I didn't use it at all and lost about 20% of the money

But I won't have any headache any more

 

I find that its not the laptop that is the headache It's India tech support and engineering that are responsible for the 20 bottles of Advil that I wanna swallow

 

Not at headache at all. Im loving this machine

About GPU Throttling, I was in summer season (now its autumn) and never experienced GPU throttling while gaming (only with Furmark). Room temp about 24-28C.
However I understand some are experiencing it and it is a problem, and it needs to be fixed.

 

Won't be a problem soon with the 5730 uses less power

 

Did Bill hook you up to get your GPU upgraded? (I'm a bit jealous here.) That would definitely be an adequate fix (in theory) and a very satisfying one. . . That is if it puts off less heat & especially in exchange for more power. I really would like to do some hands on testing in regards to heat with my machine. . . but I'd have to borrow a game that would cause the GPU to throttle first hand though. . . What are you getting at exactly Mkelliny?

EDIT: According to information provided on the ATI 5730 it uses 9 Watts less then the 4670, in theory that would also fix the SXPS 1645 of any remaining throttling, put out less heat, and satisfyingly provide customers with a more powerful GPU. @.@ I'm not jumping to conclusions am I? Xd

 

Nope I got a i7 620m and a 5730 everything else is the same oh and a wifi link 6300 and it was actually a gentleman by the name of Rakesh who gave me the upgrade. your right Perdire it uses less power and is more powerful than the 4670

 

So any info about a solution... people try to get this thread active as possible since gpu throttling is a serious problem!!

 

haha, mkelliny tries to bring up the 5730 in every post, that and he's getting one

dont mind me, im just envious :O

 

i posted this in the i5/i7 thread, but there was only one response. so might as well post here:

since the GPU is overheating, can anyone try to stick copper strips, sheets to the cooling copper tube (with thermal compound and a bit of glue). Would increase the surface area for dissipation.

oh and does it HAVE to be 130W? is there no fix for 90W??? sorry but 300 pages is too long to read.

 

This, exactly. This is how Dell can solve all the problems with one hit. It would still be the same mobo so simple change-over and be done with all the issues.

I don't really care about the extra 5 frames or whatever it may give, but it reduces the load requirement and heat output which are the 2 main issues with 1645. Would love to get official Dell view on this fix.

 

That would be the ideal fix, but imagine how much it would cost for them to give us all new Motherboards and GPUs, I'm sure that's the aspect Dell will view first.

 

Actually, that's probably the benefit of being the minority in this case. They could probably keep it as quiet as it would seem the 130W adapter fix as I doubt not many of the purchasers are aware of this issue nor need to be. (In the sense they are experiencing the issue in usage.) Yet, it isn't conclusive the new GPU would solve the problem. Its possible we could still get throttling from it hitting 82C. Its all theoretical anyway. <_<

 

One thing that drives me nuts about Dell is that we have to actually BEG for things to get fixed.

We have already made contact with reps who are in the inner circle, why should we as a CUSTOMER have to work any further than bringing up there is a problem?

I think Dell is really letting down some if it's biggest users by ignoring issues like such for so long...

 

I don't know why they capped it at 84C...I'm not engineer but the thermal cap set by ATI is the one dell should use not some seemingly arbitrary number they plucked out of a hat. That's true they could only send new motherboards to those that request it but that would still be a costly endeavor. More costly than losing all of us as future consumers? I don't know.

 

Don't get too tensed dude..... Try the same thing with an INDIAN accent and all will go smoothly......

 

So let me get this straight....... You got your laptop upgraded to the new config or they gave you a new laptop altogether..... And when is it possible for the rest of the HUMAN BEINGS to perform the same??? And what did you do to get this kinda service???

 

So today I decided to run Mass Effect 2 on my system and it BARELY runs at it's lowest settings. This can't be right, someone please help me. Is this from the throttling? It does it right off the bat, meaning it is at idle temperatures and still not performing... so I would assume it can't be the throttling.

 

Did you make sure your settings were set to "high performance" under your power plan? If it isn't it could be effecting your performance.

 

Hey guys,

Just thought I'd pop in and say that after reading a lot here, I've just ordered my SXPS 1645 from Dell Au, and in the Order Confirmation it says 130W AC Adapter.

So it seems they've at least started to send them out...I hope

Can't wait!

 

It is true that the GPU is made to handle at 100C, but I think Dell might have lowered it because this is an entirely different box we're cooking the CPU in. XD

 

Well I ended up being lied to alchemist as those specs were not the specs I received and the new one they sent is messed up Ill post pics here in a few so I'm just going to go for a refund and purchase something else.

 

Bill? Any updates about GPU throttling?

 

LOL you have brightened my day sir I sound like a "hick" I can't imagine me attempting any accent

 

Lol..... Sad though.... They talk to us as if we know nothing about laptops and computers.... But some guys are intelligent enough to find out whether we know stuff or not and adapt to it..... And whats with the "SIR" all of a sudden dude???

I ain't a OLD BAG OF BONES yet.... For that there is still lotta time..... I am 22 dude.... Cmon...

 

I'm fairly certain the solution won't be to upgrade everyone to the 5730 although I wouldn't mind the 3% increase in GPU performance that it could provide

 

Hiya All,

The upgrade could be on a need-to-save-our-reputation-before-this-customer-overreacts-basis. Anyways, I think I just wasted my 1.5 month's hard earned...

I tried my BIOS upgrade for A14, it got stuck in the middle, got the restore to get back to A11.

Now the DELL guys are sending in a replacement MOBO. If this doesn't give me what I need....I think I will have to (re)send mail to Michael Dell.

C

 

Someone needs to tell the ATI guys "hey my old nVidia card ran fine at 95C" and then they will release an update because they hate being outdone.

 

Its not an ATI's problem, Dell is making the card to throttle at those temps. I am not able to confirm this, but I believe that other laptops with ATI's GPU dont throttle at 83-84C.

 

lol didn't mean it that way lol it's just what me n my buds say to each other when we joke around and what you said was funny

 

Bill,

Any word on raising the thermal limits of the GPU?

 

Haha.... No issues man... Jus kidding around.....

 

I still do wish Dell would at least raise that GPU thermal limit to like 88C (from 84C). Bill please if you read this can you please tell the engineers to at least do that, since a redesigned vent is seeming more and more unlikely? BFBC2 is actually pushing me closer to 84C (at 80-83) ever since I got it 2 days ago. I even use a USB fan and applied AS5. This now makes me scared as to what future, more demanding games might do to the temps. PLEASE BILL!