** The Official Studio XPS 1640/45/47 replacement thread **

Cool. I'll definitely try then. Also, I tried WEI again a few times and got a 6.9 for the processor, so it must have been a fluke.

 

Specs:
- Core i7-820QM
- 8 GB DDR3 RAM
- 256 GB SSD
- 16" RGBLED
- Intel 5300
- ATI 4670
- Bluetooth

Warranty exchange:
- Same as above but ATI 5730
- Intel 6300

Reason:
5730 > 4670

I think this will be my last free replacement since my warranty runs out in July.

 

I like that... "think" word in there.. haha

My replacement should be here today with the 5730 also.. hoping to see some difference in throttlage.........

If not, I dunno what I am gonna do????????????????????

 

I know what you are doing to do... send it back!


but anyway I was supposed to receive a call from my indian handler before my new replacement shipped and it seems my 1645 was already shipped this morning and no call, hopefully I will see some nice goodies in there.

Has anyone else received their replacements this quickly? That was literally a call the day before and shipped 1 day later, I hope they aren't sending me one of you cbaty's old ones or something haha

 

That has happened to me before... but it was a system with the wrong specs.. be sure to check on your dell account to see what specs it has.........

 

For some reason they don't let me see the specs before hand, this is the 2nd time they only updated it on my service call status page

first time:
Y174G BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., CPEN, P7350, XPS-1640 00001
2835C MODULE..., DOCUMENTATION..., AIRBORNE..., 2-DAY, DELL DRCT 00001

I knew that was wrong immediately when it said 7350

2nd:

TMJ06 BASE (ASSEMBLY OR GROUP)..., NOTEBOOK..., EXTREME PERFORMANCE SYSTEM..., 1645, CLF, CTO 00001
14VXC MODULE..., PROCESSOR..., CLF, XXXXX, 1.6, 6MB, 1645 00001

So yeah pretty vague other then knowing it has the 720

 

That's ty, I would have had a rep contact me on specs before wasting so much time.................

 

Wait, the reason you got a 5730 is because it is greater than the 4670?
How'd you manage that? And how was it a "free replacement" :O

Your system is fully loaded! (except for a bluray drive maybe)
Do you experience any throttling with the RGBLED?
Vikram_Rajpal told me that the RGBLED may cause it.

 

anyone get t heir 1645 replaced with the 5730 with no charges yet due to throttling? i hate mine but i dont want to bother being on the phone with them yet.

 

Well figured I'd post here also, seems lots of replacement systems are arriving. I got my replacement system today as well, now I just need some time for testing...Hopefully I am now DONE WITH DELL...

So basically almost 3 months, $600.00+, 20+ phone calls, 4 tech visits, 1 depot attempt, 3 motherboards, 4 heat sinks, 3 fans, 2 palm rests, 1 DVD, 1 LCD, many small parts and countless hours later I have a new replacement 1645 system.

06/12/10 - Dell agreed to send replacement system
06/23/10 - A new 1645 shows up at my door

Noteable changes from prior system are:
refurbished > new
4670 > 5730
320GB > 256GB SSD
Black > Red

Posted a bunch of pictures in my log thread:
http://forum.notebookreview.com/dell-xps-studio-xps/474989-25-days-warranty-refurb-replacement-sxps-1645-what-do-5.html#post6386821

 

Congrats man!

Let us know how she runs!

 

Hi... i was offered a replacement and place my order on 17th...

old specs:

C2D 8600
4gb ram 1066mhz
512mb 3670
320gb hdd
15 6' wled 1080p
win7 home premium

new:

i7 720 qm
4gb ram 1333mhz
1gb 5730
500gb hdd
15.6' 1080(i doubt if it is wled bcause nothins listed there)
win7 professional

dell website shows EDD is 28th june but till now the build is still in progress.. can i expect it on time?? and i m from India

 

Okay, I spoke with tech support, and complained about the screen. The tech then said he would send someone to replace the screen with an RGBLED 16", as if there was no problem. I am guessing they are interchangeable.

Also, they apparently still make these screens.

 

Got the 5730 today, and if you are not watching the other throttling thread, the 5730 720 combo still throttles...

Not sure whether to even bother with Dell right now... rather wait until a real refresh comes that can perform as advertised....

 

hi cbaty08 hows the display?

 

It seems to me the colors are brighter.... I will take a picture side by side and post it when I get a chance, probably tomorrow.

 

Well.. just got off the phone with regular customer service to check up on the specs of the replacement being shipped to me and this is what I was told:

Original 1640:
p8600
3gb Ram
3670 graphics
250gb hdd
RGB screen
6 cell battery

Replacement 1645:
i720qm
8gb ram
5730 graphics
320gb hdd
RGB screen
9 cell battery

that seems to be more than I hoped for especially arriving 2 days after authorization of replacemet, now let's hope the non corporate was giving me the right info

 

You confirmed they are shipping a new unit with RGB? Nice!

 

Good Luck...looks like a very nice replacement, RGB w/5730 and quick timing too, let us know how it works out.
My replacement arrived faster than I expected, although not that fast...

 

I just have e a bad feeling that the non corporate rep I spoke with was mistaken but I will find out in a few hours! Only thing I am missing is your ssd haha

 

Noncorporates have promised me many things but at the end of our conversation they check with dispatch and refer me to the highest escalation.

Then they totally s**t on me

 

So here is the "in production" configuration I see on my Dell account page. I hope it arrives like this.

I really don't know who put this exchange up, but I'm sure it wasn't a corporate because he said that anything more than an i820 was impossible, and listed below is 8gb ram, i820, and the 5730.

I really wanted a SSD!! (((

1 224-6716 Studio XPS 16 Notebook $0.00
1 310-0173 Airborne Documentation, System Exchanges,Factory Install $0.00
1 312-0950 9-cell Battery $45.00
1 313-8545 High Definition Audio 2.0 with SRS Premium Sound $0.00
1 313-8874 8X DVD+/-RW Slot Load Drive $0.00
1 317-2360 Intel Core i7 820QM 1.73GHz (3.06GHz Turbo Mode, 8MB Cache) $1170.99
1 317-2366 8GB, DDR3, 1333MHz 2 Dimm $250.00
1 320-1307 ATI Mobility Radeon HD 5730 - 1GB $0.00
1 320-8330 15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645 $75.00
1 320-8351 Obsidian Black High Gloss Finish $0.00
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks $0.00
1 330-6222 Windows 7 Label $0.00
1 330-7785 RESOURCE DVD,BACK-UP,MADISON,XPS 1645 $0.00
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive $75.00
1 410-0487 Microsoft Office Starter 2010 $0.00
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE $0.00
1 410-2184 McAfee Sapphire MUI, 30 Day $0.00
1 412-0148 No ISP requested $0.00
1 412-0360 Soft Contracts - Banctec $0.00
1 420-6436 PC-Restore, Dim/Insp $0.00
1 420-6576 DELL WELCOME,Software Dimension/Inspiron $0.00
1 420-7938 Dell Connect 2.1 $0.00
1 420-9100 Dell Dock Consumer $0.00
1 420-9352 Dell, Software, Wild Tangent Inc Games $0.00
1 420-9691 DataSafe Local BackUp 2.0 Basic $0.00
1 421-0092 DELL-DOWNLOAD-FLAG $0.00
1 421-0187 Dell Support Center Software 64 Bit 2.0 $0.00
1 421-0188 Facial Recognition $0.00
1 421-0323 Windows Live Search,Multiple User Interface $0.00
1 421-0757 Skype VOIP Application $0.00
1 421-1010 Dell Webcam Central v1.4 $0.00
1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI $0.00
1 421-1582 Cyberlink Power DVD 8.3 Playback $0.00
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English $0.00
1 421-2086 eBay Webslice $0.00
1 430-0700 Dell Wireless 370 Bluetooth Module (2.1+EDR) $20.00
1 430-0762 MOD,CRD,NTWK,6200,CNB $30.00
1 430-3605 Integrated 10/100 Network Card $0.00
1 464-7384 Exchange $0.00

I already addressed the missing blu-ray and leather trim and a regular representative said that replacing it with an in home technician would be no problem. Let's see what happens...
(How long does in production usually last anyway?)

 

Mine has taken anywhere from 12 hours to a week and a half...

 

Mine was "In Production" for only a few hours then shipped same night, I had the blu-ray and ssd installed in my replacement system by an onsite tech. the blu-ray to match my old system and the ssd for compensation for the drop from a 16 to 15.6 screen. This was after speaking with the customer support/replacement support person at dell who called me about a week after receiving the replacement.

 

jkyle can you list your system original specifications?

 

old
xps1640
core2 p8600
4 gigs ddr2
1368*720 lcd
blu-ray rom
black with leather
4670 vid
500 gb hard drive
vista home prem

new
xps1645
core i7 820
8 gb ddr3
1920*1080 lcd
blu-ray rom (onsite install)
black with leather
4670 vid
256 gb ssd (onsite install)
win 7 home prem

 

Holy crap! That is friggin awesome, good luck with it!

 

Wait so you were able to request for the ssd upgrade for going from FullHD RGB screen to a FullHD LED even though they upped you to a 1645? I want to know how to do that in case they don't give me my RGB screen!

 

He is my hero.
7 upgrades! And what was your original problem? Throttling?

 

Issue was games would play fine for a few mins then slow way way down. They sent a 130 watt adapter and changed the bottom plastics on Trip 1 which we know wont solve the issue.

Trip 2 they swapped motherboards and vent assembly. New issue where video was garbage on lcd. Tech said it was a driver issue, But after a reload had same issue. Spoke to tech support and they said they would send tech out with another motherboard and lcd to fix it and if that did not resolve the issue they would replace the laptop.

Trip 3 replaced mobo and lcd. new mobo had the 3670 vid card so i was even worse shape than where i started at. Called dell and tech agreed to replace the laptop but he told me the xps1640 could not play any games more demanding than solitaire due to the fact that it had onboard video and not a dedicated graphics card. this of course was utter bs but he agreed to replace the system but he said I would receive the same xps1640 for a relacement. That thankfully was not the case. got the 1645 and it was worlds better and my games wow, torchlight, civ 4 all played with no issues. replacement support called me a week later and i informed them of the missing blu-ray issue and that the screen was smaller than the 16' one on the 1640 she said that they usually offer to upgrade either memory or cpu to compensate for that but since I was more than happy with both of those asked her if she could exchange the 500gb hard drive for an ssd. She put me on hold a few mins and came back and said the largest ssd they had was 256gb would that be acceptable and I said sure. So tech came out couple days later installed the blu-ray and ssd. I am very pleased with the 1645 and have no issues at this time. So I guess my point was with them not that I had a better screen but a larger screen and she accepted that as being valid. She was much easier than any previous techs to work with but she was with the "replacement" dept i guess?

 

I just received my new replacement and to my no surprise the customer service guy was wrong and here are the specs:

Original 1640:
p8600
3gb Ram
3670 graphics
250gb hdd
RGB screen
6 cell battery

Told by Customer Service:
i720qm
8gb ram
5730 graphics
320gb hdd
RGB screen
9 cell battery

Actual Replacement:
720qm
8gb ram
320gb hdd
1920x1080 non RGB
4670 graphics
9 cell

I am over joyed I was given the 8 gigs of ram but bummed about the graphics and screen

 

DUDE!!!! 4GB of this ram is enough.. I'd fight for that SSD in placement of that other 4.......

 

Yeah I know which is why corporate was supposed to call me,

in you all's opinion what would be the best thing I could request for:

in place of my RGB display: ask for the ssd, upgrade to 5730, or ask for them to frankenstein my old on onto the replacement

or if possible take the 4gb ram (I don't think they will go this route) and ask for 2 of the above

I am also missing my black leather which was one of my favorite parts

 

I would demand BOTH the new 5730(for lower power consumption purposes) and the SSD on top.... and yeah also the leather... should be manageable.

 

Ask for both to replace my RGB or do you mean RGB and take 4gb ram back?

 

You could fight for an RGBLED but I (never having owned one, but have had both 900p and 1080WLED) would give it up in spot for those other parts personally........

 

I do like the RGb a lot but if I was to get those two in place of the screen I could live with that

 

Oh and how do you find out which network/wireless card you have?

 

Yea, the RGBLED is crazy better than the WLED, I had the two side by side when they sent a replacement.

If they gave me an SSD and 5730 in compensation however, I would take it.

The thing about RGBLED's is it is kind of like a digital vibrance setting. When you first turn it on, it seems a little too colorful, but when you get used to it, it is beautiful.

Once you get used to it and turn it off, everything seems almost colorless, grey even.

 

Check your device manager, then > network adapters

***
The supervisor of a dell corporate is going to contact me today, I requested an even higher authority and after 3 hours of arguing he finally made a call appointment for me.

 

nice! and yeah I feel the same way not only do the colors seem bland but the screen feels that much smaller as well, and if I am carrying around the same notebook either way it would be nice to get as much real estate as possible

 

So it turns out that even with consent in the form of email, that I can not discuss other peoples orders with Dell.

(Corporate Vikram Rajpal told me that we couldn't discuss it until we had the order number, and when I got it said we can not discuss it until we have consent, and when I got it said we can not talk about it at all.)

It isn't really a problem anymore because the supervisor of Mr. Rajpal has been very, very cooperative with me. He said I should be getting every upgrade listed, besides the solid state drive.

Although I really wanted an SSD, I am pretty happy with what they are sending me. He said it is a brand new system. (I bought a refurbished one for $985)

1-3 days til the in production stage is over and it ships!

 

Aww thats too bad about the ssd but at least you are getting a nice hdd, processor, and ram upgrade

They unfortunately could do nothing for me yet because somehow no one knows the specs of my system because my warranty has not transferred

 

It's the same HDD, but I know what you mean

I'm gonna see if I can get the ram upgrade replaced with a SSD as I never asked for ram..

Who knows.. doesn't hurt to try

Oh and also, does anyone know or has anyone been able to do a screen swap?
I have an RGBLED on my original system and if I can, I wanna have a technician come in and do a quick swap.

I asked the supervisor but he said he couldn't discuss anything until the system arrived.

 

Well I got a call from corporate today and he agreed to send me a different hdd but not ssd, and he will replace my leather trim so tech will come sometime next week

He refused to give me the 5730 upgrade and said RGB is not possible even though I told him to take some ram back... UGH!!

 

Wow, corporates are pretty strict man. I couldn't get anything accomplished with mine. Try talking to his supervisor! Good luck

 

Today my in production status changed to shipped with
Shipping Method: Next Business Day.
That definetly wasn't 3-4 weeks, but hey I'll take it

 

Just received my replacement today!

Was replaced due to overheating...

Requested dell guy for the 5730 gfx card, accepted.

 

How many replacement parts did you have to deal with?

 

Well got my 1465, the fun powers up and down constantly from full speed to medium and never really goes off... cycles every 2-3 minutes and is VERY annoying.