**The Official Studio XPS 1647 Intel Core i5/i7 "Owners' Lounge"**

On AC Power @ 1600x900
3DMark Score
7987 3DMarks
SM 2.0 Score
2903
SM 3.0 Score
3796
CPU Score
2533
Date Feb 01, 2010 18:36 CST Sep 13, 2009 09:34 CDT
OS Windows 7
CPU Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
CPU Speed 2261 MHz
GPU ATI Mobility Radeon HD 4670
Memory 4096 MB

On battery Power @ 1600x900
3DMark Score
3396 3DMarks
SM 2.0 Score
1072
SM 3.0 Score
1435
CPU Score
2586
Date Feb 01, 2010 18:50 CST Sep 13, 2009 09:34 CDT
OS Windows 7
CPU Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
CPU Speed 2261 MHz
GPU ATI Mobility Radeon HD 4670
Memory 4096 MB

 

Nope...keep on waiting...

 

Well that was a let down, it said 'in production' all weekend and then i talked to a rep on chat since i saw my order saying shipped via dell.com and he said "the EDD is 2/16.. it is in shipping confirmed (or whatever), you might get it a day or two earlier but that's about it!"

sigh

 

@amcheck: Thanks a lot for those tests!
Did you checked you had Full performance on battery? Because those scores look low compared to the ones on AC power.
Also, I dont want to bother you a lot, did you checked how the cpu multiplier behaved? You can check that with ThrottleStop, that way we can make sure if it throttles

Thanks again

 

PCMark Vantage x64

on AC power
5778 PC Marks

on Battery
5572 PC Marks

fmac, been a long while since I've messed with any of this benchmarking. If you don't mind, shoot me over some step by step instructions and I'll be happy to run thru them.

 

Wow, 8K on 1600x900? The i7-720QM has a higher CPU score, but those SM2.0/3.0 scores definitely show that this ATI 4670 has some legs!

 

@luxterg DANG IT.... how in the world is yours going faster then mine?? you like ordered later then mine with the same specs (could it be cuz I ordered the 9 cell bat?) and yours is almost about to be shipped while mine has 2 weeks left

 

Hey Texanman,

I have no idea and trust me, I'm equally shocked. I had psychologically prepared to wait till the week of the 19th lol.

I'm in Canada, don't know if that makes a difference (even though it's shipping out of Austin TX apparently). Perhaps it's the 9cell battery? I would be shocked if that was it.

If I was you, I would call Dell and see what they could do!

Good luck, let me know what happens!

P.S. @ innovatedmind .... if your status says "Shipped" then ignore what the online rep said, you'll have your laptop shortly, best guess within 4 business days. They just say later to cover themselves.

 

I live in cedar park which is like 10 miles from the round rock dell offices where they do there stuff... I should just like march in and be like WHERES MEH LAPTOP!!!!!!!!!!!!!!!!!

 

Lol thanks mate, did you get your tracking number?!?!

 

Usually takes about 24 hours to get the tracking number.... I'm embarrassed to admit it... but I've been checking almost every hour on the hour to see if I have one yet lol !!

I expect to see the tracking # tomorrow morning logically. I'll definitely let you know!

 

LoL...If I were you, I would go and hunger strike in front of their office demanding they fix the throttle issue... haha

 

Are you sure they will give you the tracking #??

I brought a mouse from dell.com recently which I have already received. on that order status, it never had any tracking number.. not even now...

 

I purchased a week ago and was sent a FedEx tracking number, if thats any help.

 

rofl im right there with you! i keep hitting the back button and resubmitting my info!

Also how did you check yours, did you check the 13 digit purchase id on the website or the order number? My purchase id says shipped but when i do the order number it says in production, and the online rep said my order has been changed "in production" to "Shipped prep" or whatever the heck

 

I would Call Dell immediately if I were you. The system is supposes to enter production within a few days, and since yours has been in pre production over half a month there is definately a problem.

 

What's the time frame of being actually in production

 

I ordered 540M and RGBLED on 1/26 and when I check the order status online it says "In Production" but when I call it says "Processing" I'd call them to verify everything is ok.

 

Already did so.. .. they told me that the i5-540 processor is out of stock. not sure when it would be in stock... but they pretty much read the standard script "our technical team will try their best to delivery by 2/10" crap...

 

NO its not out of stock. Check Dell EPP, if it were out of stock it wouldn't show up at all. I can configure the exact laptop in my sig through EPP with an EDD of 2-17 with RGBLED.

EDIT: It also shows up on the regular site, don't know why they said its out of stock.

 

If it says shipped, you have a tracking number. Look on your invoice, it's the "Waybill #".

It probably says something like "awaiting shipment information", but at least you'll have the #.

 

I notice u too have pretty much same specs ordered.. what does your status show on dell website ?

on my 'my account' page it shows, pre-production ....
And on the order details page - it says 'in production'
automated phone line says 'order is being processed'

 

Well I had the same experience, except the Bluetooth was "out of stock". So maybe try calling and talk to a different rep?

 

Hey guys,

here's a fact.... if it's in "pre-production" .... that means absolutely nothing is happening and 99% of the time it's because a part is out of stock. The other 1% of the time it's a payment issue.

If you're stuck in pre-production, you need to get on the phone, be assertive but polite and demand the truth in a tacktful way because they will not hesitate to give you the "don't worry sir, I see your edd is bla bla, you should see your order go to production in 48 hours bla bla."

Don't be shy to insist on speaking to a supervisor and definitely threaten to cancel your order.

As a matter of fact, if you're stuck in pre-production... you might as well cancel your order and configure a system with the sales rep making sure every piece is in stock... then demand a discount for the difficulty and claim that their dishonesty made you uncomfortable lol.

Anyway, I've definitely had the pre-production problem and it's not fun... especially if you're like me and logging into the dell site to check your status every 5 minutes lol!

Good luck guys, let me know how things are progressing!

 

Since I ordered from EPP I cannot view it through My Account. I just have to go to dell.com/orderstatus then type it in. When viewed under order details it says "In Production" when I click on Dell Purchase ID it says "IN Production"
and when I call it says "Order Processing"

 

i would love to cancel the order..if i can find something close to the system that i have on order - specially for the price.

I am open for HP too..., but the problem is, right now, i am not able to configure any other system with similar specs... close to that price.

 

Maybe I can shed some insight on you lol. In October I ordered this laptop with Core i7 and it got delayed and I canceled and went to HP. WORST THING I COULD HAVE DONE. I'm willing to wait as long as it takes for this laptop. Its worth it. HP has no backlit keyboard on any of their models. The Dv8 sucks. Sometimes waiting is better. I really wouldn't worry too much about delays as several other users posted their computers shipped today.

 

Thanks for the inputs!.. . will wait...
.... was eying the hp envy 15...

the problem is my personal laptop was stolen, and i am left with work laptop.. so....looking for a replacement..... and the sense of urgency... .. and dell is screwing us...

makes me wonder if dell has this 'by design'. .. ie, systems sold at low price points get delayed ... i wont be surprised if they processed the orders that way ... ... but agian, on these form i see people who have paid much more than 2k and still waiting.................

well, ... will stop my rant now.

 

This may be true XD XD

I mean my purchase order status said "In production" over the weekend and today around 3 it said "Shipped". But when I check the order number status it says in production, the online rep said that my product is ready to be shipped... So I am a little confused, I haven't received a tracking number either! SIGH!

Lux, shed some light on me XD XD

Also did you get your tracking number already?

My setup:

Code:

1	224-7380	Studio XPS 16 Notebook
1	317-3513	Intel CoreTM i5 430M processor (2C/4T, 2.26-2.53 GHz, 3MB L3)
1	317-2364	4GB, DDR3, 1333MHz 2 Dimm
1	320-8330	15.6 inch Wide Screen 16:9 1080p Full HD WLED LCD, W/2.0 MP, XPS 1645
1	421-1010	Dell Webcam Central v1.4
1	421-0188	Facial Recognition
1	320-1208	ATI Mobility RADEON HD 4670 1GB

 

I'm assuming your ordered during the signature event. If it's stuck in pre production like the guy said above it's a missing part, and you could be waiting for months...

I would just order over the phone and demand demand demand discounts and say "I'll order tomorrow", they really don't like that lol.

 

Hey Arjun,

I've only heard nightmare stories coming from HP owners. I'm sure they have some great systems and I'm sure Dell has just as many issues, but I've always heard to stay away from HP. That being said, if I was you... I would call my sales rep (or any sales rep if you don't have one) and explain the situation. Explain that everyone you've spoken to at dell has misled you and that you now know that there is a problem with a part being delayed. Talk about how it's been dishonest and that you're ready to stay a loyal dell customer but only if they do something for you ie. give you a similar configuration at the same / lower price and only on a system where ALL the parts are available.

It seems to me like the problem with your order is the i5-540. I've heard the 520 is almost exactly the same and I know for a fact they have it in stock. As well, as much as people say the RGBLED is breathtaking... which it is (I've seen it in person).... the difference between that and the WLED is not substantial enough to justify the $200 difference in my opinion (I do lot's of graphic design and video editing too btw)... plus it kills the battery quick, apparently causes throttling issues and has trouble adjusting your reds apparently. Perhaps downgrade your specs and beef up your RAM or something like that.

Either way, I'm really curious to know how things work out, keep us in the loop!

p.s. still not tracking number LOL (only been 4 hours and I know better than to expect it too !!). Here's how it works. When it leaves the Dell "factory" it's scanned out and marked as "Shipped" however it still has to reach the shipment carriers warehouse for delivery. It's when they scan it in that you'll get your tracking number.

 

Vote on my XPS vs HP and lets end this debate lol lol

 

Yeah, I think Dell has overall better quality versus HP. Since August I have had 2 HDX 16's a DV7t and my current DV8. All of them sadly disappointed me with issues. Hopefully the SXPS wont. But I am willing to wait and if mine gets delayed it gets delayed, yeah it will suck but I it can't stay in production for ever lol.

I ordered last Tuesday, wouldn't that be something if mine shipped out in less than 1 week. I'm sure that would make a lot of people here very happy... By the way things are going I'd expect mine to ship out sometime early next week, perhaps at the end of this week to meet my 2/11 EDD. We shall see.

 

Let me try calling them again tomorrow and see what offer or updates i get.
Will post updates here.

thanks!

 

hahahahahahaha!!! Yeah I don't want to expect anything either but damn! My heart raced when I saw your post and checked my status. So basically since the dell purchase id says my order has been shipped, that means it has already left? In which case tomorrow should make for another exciting day? lol

 

Hey innovated.... haha... dude... totally! Tomorrow you and I are going to be checking our statuses every 5 minutes for sure! Friendly bet, first one to confirm that they actually got a tracking number get's a +1 rep point from the other, you in?

 

p.s. I just checked again (and I FULLY know that the shipping department is closed right now and it's physically impossible to get a tracking number before tomorrow early morning lol) .... still no tracking number

 

Well if it shipped, it means it's on it's way to your local fed ex/ups/whatever depot, standard shipping is 5-7 days. So the. After it arrives to
your local depot, it will then get delivered.

 

That sir, IS A DEAL!!!!!

Btw, when did you order your sxps?

 

Hey Innovated, wicked! So it's on

I ordered mine on January 26th believe it or not actually! I'm really pleased with the speed of delivery (especially since I've been hearing crazy 3 weeks to one month delivery stories!!).

From my experience as well as a few around me, from the time your status says "Shipped" .... with standard shipping you should be holding your PC within three business days usually two. It may be different in the states however, but that's how it has been here in Canada.

 

Ah nice mate! tres bien!

Really good insight XD

I ordered mine last friday lol

 

LOL....I ordered mine on the 29th...and on the order status it says "shipped" too...I am expecting to see the tracking # 2moro.....so excited!!!!!

 

hahahaha epic win mate!!!

How did you find the order, did you enter the order number in or did you enter the purchase id

XD

 

This Is Not Fairrrrrrrrrrrrrr

 

Holy... cow.... lol.... I just decided to do a final call on the dell website to see if I had a tracking number... irrationally may I add and:

TRACKING DETAILS

PIN [bla bla]
Status In Transit in U.S.
Date/Time FEBRUARY 1, 2010 AT 23:36
Depot U.S.A. GROUND LINEHAUL

I don't understand how it's possible but I'm DEFINITELY not complaining!! SSSICK!! I'm in absolute disbelief!! From "In Production" this morning... to "Shipped" with a tracking number all within an 8 hour period... crazy!!

 

I could go to sleep now without being tempted to wake up every hour to check the status lol !!

 

damnnnnnnnnnnnnnnnnnnnnnnnnn!!!!! nice!!!! did you just go to dell.com/orderstatus ??

 

That's one way to do it, another way is to create a dell.com login... then associate your order to your account by clicking on "find missing orders" or something like that. Either way will work.

I'm in serious shock at how fast this order has been processed and shipped... I was really expecting the worst! Looks like the bets off since it happened tonight but I'm still sending a rep point your way lol !!

 

p.s. in order status, if you click on your order number, you'll be brought to a page with your system specs... on the top right you'll see "shipping information" your shipping method, date and tracking number should show in there. Your tracking number will be clickable and open the purolator site in a new window with your tracking information.

Good luck! Goodnight!

 

Darn. My throttling idea for this laptop was wrong. I still have more to investigate, but my initial theory was dead wrong.
Whoever it was that found the laptop to throttle, PM me.