XPS 12 Owners Lounge

base model ordered from epp
11/26/2012 - ordered
12/10/2012 - in production
12/14/2012 - get mail about (We wanted to let you know that there is a delay with your recent order. Based on the latest available information, we now anticipate that we can deliver the system to you on or before December 24)
12/19/2012 - shipped

 

Mine went into production last thursday and was marked as shipped on Sunday. Usually it takes UPS 3 days to ship worldwide. Because it's Christmas time and they are so busy, in my case it took them 5...till' now.

 

[Comment deleted]

 

Anyone else having issues with the Windows Button at the bottom of the LCD screen? It works in laptop mode but not in tablet mode. I find that kind of strange.. It will go back to start screen when it's in laptop mode but the button becomes useless in tablet mode.

 

I'm really thinking about getting one.
Is it powerful enough to edit 1080p 60fps movies?
Thanks

 

None here.

I've had the laptop for 3 weeks now, and the only issue I've had is the touch screen not working. This has happened twice, but a restart sorts it out.
Besides that I can only recommend this computer to others. It is an amazing piece of kit.

 

Status just changed to shipped

Orderdate: 25-11
Into production: 18 or 19 December
Shipped 22-12

EDD was 24-12 doubt it will make it here that soon but atleast its on its way

 

Got an email from Dell today, the order has been shipped and UPS tracker reckons from China to the UK by end of day Monday 24th, considering the email was sent 14:00 Saturday 22nd and tomorrow is Sunday I am a bit skeptic about it arriving Xmas Eve. Still better than the 1st week of Jan as per previous phone call from them.

My order was on 24/11/12 with an original EDD of 20/12/12 but had a phone call form Dell earlier this week saying I would not receive it until the 1st week of January. Hats off it they do deliver by xmas eve, it will be my number one present

 

Same story here... In China today and would be in Belgium on Monday. Great that they deliver earlier than expected, but a delivery on Christmas eve is not very convenient (family visits) . It ships with UPS. Does anybody know if it is possible to track delivery time more exactly (I mean what time of the day. Morning, evening... )?

 

Same, EDD for the 24th, shame I'll be in a different city with my family, also had a EDD of the 20th, did you get the £50 voucher offer?


Also have yet to have the money withdrawn from my account for it, or even ringfenced.

 

are recent owners encountering trackpad and touch screen issues? (even with latest drivers and BIOS installed) i was waiting patiently for my xps 12 to arrive as it was also delayed, but after 4 days of ownership, the usability issues are hard to manage, and i'm wishing i had got a Samsung. (it's fine if you dock it and use a second screen and keyboard/mouse, but it's pretty unstable on it's own.) too bad as the hardware itself is awesome - just software/driver problems that make it a below average machine.

 

Also had email from Dell with tracking code. Didn't look at date in email (turned out to be 24-12 aswell) but went straight to UPS site. And that said 27-12. But has now been updated to 24-12. So i hope it will indeed be here tomorrow.

 

Why not Lenovo Yoga? Samsung has many negative reviews because the docking solution has lot of issues. Or try replacing the XPS for another one? I doubt your problems are software alone. The trackpad with the update is MUCH better than before. I mean, screw the touchpad for most of the uses, why get a touchscreen device only to use a unintuitive device as a touchpad?

I honestly believe touchscreens will render touchpad obsolete in the future. No one in my family uses touchpad on their laptops. It sucks for both enthusiast and typical users.

 

Couldn't agree more! I get so annoyed now, when using my M11X and I can't scroll web pages with my left hand. Won't go back to normal laptops. This is by far my best ever computer related purchase.

 

I have always used IBM/Lenovo trackpoint (nipple mouse), I find it hard using a touchpad, when I got my Dell Alienware M14X earlier this year I found it hard using the thouchpad, luckily I use the M14x as a base unit with a wireless keyboard and mouse but still find a normal mouse harder than the trackpoint. Hopefully the thouch screen will be as good as the trackpoint that I will be losing...........

 

Well bugger.

XPS 12 came today, all excited and happy, turn it on and the screens amazing, but and there is unfortunately a but, there is a high pitched frequency noise coming from the system.

Lets see how long a replacement takes to come

 

Had same issues as andrewh3 (and many others)
Machine was pretty much unusable out of the box. Tried almost 3 weeks to remedy.
Dell is sending a replacement machine that is in production now.
We'll see what happens with XPS 12 #2.

 

Mine just shipped a few minutes ago! Can't wait to receive mine! I had to call them though and find out why it wasn't going to ship until January 11th after being ordered November 28th and their response was they had no clue why it wasn't shipped and that it was just sitting around waiting to be shipped. The rep got done what was needed, so I'm happy. I'm estimating it will be here monday, and I'll update you guys then! Anyways my specs are just the base configuration upgraded to windows 8 pro.

 

I have received mine and over all pretty happy with it BUT!!!

I have the following issues;
1. There is 2 slight sunspots one is on the middle on the left hand edge part of the screen (mainly noticeable on boot when viewing from a 45 degree's from the left) and the 2nd one is in the middle bottom edge of the sceen.
2. The touchpad does not always respond they way it should (eg sometimes when you tap to move the cursor nothing happens and you have to right click instead)
3. There is a slight but noticeable high pitch frequency noise coming from underneath.

All these things are minor but I would like to know,
Does anybody have these issues?
or am I just being fussy?
Should I do something or is it normal, if it was an everyday £400-£500 Inspirion I might let it slip but it is a £1150 machine so I kinda expect it to be perfect...........

 

Mine arrived 24/12. Only 3 days later than planned. I wonder if I will still receive the voucher of 60 € they promised me on the phone...
Up until now, I have not noticed any of the issues other people mentioned here: no high pitch or other noise from the fan, no problems with non responding touch screen or touchpad...
Overall I’m very happy with the PC (N.B.: I have the i5 version). The only thing that bothers me a bit is the high resolution screen. I hadn’t expected this, but everything is very small on the screen. Ofcourse in many programs you can use Ctrl+scroll up to zoom, but this doesn’t work for menu’s etc. I find e.g. Adobe Photoshop hard to use with the small icons. They have released an update for the retina displays of the new macbook, but there is no such thing for windows (yet)... I hope software will be adapted soon.
So far I’m also no big fan of windows 8... I find myself using desktop mode most of the time. I use mostly google apps (mail, calendar, talk, drive, google+...) and the integration in windows 8 is not great. Not many useful apps either: no dropbox app yet, no (official) facebook app,...

 

just got my xps 12 and am typing on it now. so far no out of the box problems! i absolutely love this machine!

 

Same here. Thought it was the fan, but it's totally independent from it and seems to be coming more from the right hand side of the machine, and also my windows button just under the screen isn't working. But that may be a driver/software issue, I updated any out of date software and drivers from the Dell website before I checked the button was working, I could restore it back to factory settings to make sure, But the noise is enough for me to warrant seeking a replacement.

 

So has anyone noticed how loud the fan can get? Wondering if they will release a BIOS update soon that will adjust it. Any way we can change fan speed at the moment?

Besides the sporadic fan, system is great.

 

I'm frakkin' jealous. Ordered mine on 12/17/12, EDD is 1/23/13! Hopefully by the time I get mine all the little issues others have been reporting will be taken care of through updated drivers/bios. The wait is killing me!!

 

well, i actually discovered a few problems. one speaker is really rattly and tinny sounding, where as the other one is fine. I also have a dead pixel and a tiny hair under the glass for the display, as well as the glitchy touch pad. The touch pad does not work while typing or after typing for a short period. Dell called today to let me know it was being delivered and said they would call back monday to see if the system is working fine. So I'm pretty sure they're going to replace it after I tell them the problems. It's sad to see such a well built system have issues out of the box. But other than that everything else works great.

 

Where is yours shipping to, bladerunner?
I ordered on Dec 14th with an EDD of an unbelievable 6/2/13 (for Germany)...

 

Another question to those who already got theirs: what version of windows 8 is the xps 12 shipping with (win 8 or win 8 pro)? In different reviews i see different stickers on the bottom. In case it's dependent of the specs, i ordered the full spec one (i7/8gb/256gb ssd).

Thanks.

p.s.: since this is my first post, this thread is awesome. Thanks to all contributors before me! :thumbsup:

 

There is an Windows 8 or Windows 8 Pro option regardless of the configuration package ordered. I ordered the base config and changed my os to Windows 8 Pro.

 

how do you tell what version you have of Windows 8 you have?

 

I'm having the (as you call it) shadow touch/cursor jumping around the screen problem. My XPS 12 arrived yesterday and it happened almost immediately. If I close the lid for a bit (setup to not sleep) and then re-open, more often than not, the cursor is stuck in the upper-right corner and flipping out.

I'm running a clean install of Win8 Pro + latest drivers. I tried resetting the calibration, but no dice. Has it happened again to you or anyone else?

 

swipe the right side to bring up the charms bar, then hit settings and then pc info

 

I have the i7/8GB/256GB, I presume it is not the pro version as it Just says Windows 8

 

For some reason I didn't have any choice while ordering.

 

interesting....Are you in the US? also which segment did you order from?

 

No I'm in Germany and ordered from the german dell website (dell.de). Or what did you mean with "segment"?

 

On the Dutch website:

Business = Windows 8 Pro
Consumer = Windows 8

 

Ah, i didn't come up with this little trick...
Anyway, luckily my university supplies me with a win 8 pro license through a MS student program. Shouldn't be much of a problem upgrading from win8 to win8 pro by just entering the license key. Or am I wrong at that point?

 

UK here, also had no option. Just normal win 8.

Is it worth upgrading?

 

Depends on the extra features you need. The upgrade to win 8 pro includes bitlocker (encryption of all files on your ssd), the ability for remotedesktop connections and some extra networking features. btw: if you buy it before 1/31/2013 it's just 25 pounds.

 

Segment is like what Boyd56 said above, Home, Home Office, Small & Medium Business, Large Business & Enterprise, and Public Sector. I'm in the US so my options might differ a bit in segment choice. I ordered from the Small & Medium business for the included ProSupport. There is no price difference between any segment, and in S&MB you get ProSupport included at no extra cost. Also I just looked at the dell.de website and the option was available for Win 8/ Win 8 Pro. But not a problem since you can get Win 8 Pro from your university. And Upgrading from Win 8 to Win 8 Pro shouldn't be a problem at all.

 

Got mine today! (Netherlands).

Ordered on November 15th

 

Well phoned and got a exchange ordered. My faulty XPS 12 is being picked up on the 7th, New one has no ETA at this point in time.

The buzzing noise is just too noticeable and distracting. But I returned it for the Home button under the screen not working, I restored it back to factory settings last night and nada, just a hollow click with no response to switch back to the start screen or between apps.

 

I too am running Win8 Pro+MC with the latest drivers.I haven't had that touchscreen problem since I reset the calibration in Control Panel > Hardware and Sound > Tablet PC Settings > Display Options > "Reset". Have you tried going through the calibration process, rebooting, then resetting the calibration? I'm not sure if it will work, but it's definitely worth a shot.

Also, has anyone noticed in the Cypress touchpad driver if you disable Palm Rejection (ie. uncheck the box) that the setting only remains disabled until you reboot? I tested this by disabling Palm Rejection and opening a Word document where I could move the cursor and type at the same time (exactly what I would expect with the option turned off). If I reboot my computer the option is still disabled in the Cypress Touchpad settings, but if I again do the same test in Word the touchpad pauses while I am typing. In order to turn this off I need to re-enable and disable the Palm Rejection option.

 

I noticed for the 1st few times when I turned the touch sensitivity and speed up when I rebooted it went back to defualt but has since settled down

 

Yes, so I did find some problems, and I can verify such. Though its not urgent or a deal breaker for me.

Software?
-Touchscreen stops working and have to reboot. It doesn't seem to have problems if I'm playing a game, but when I have to browse(I played first 2 missions of Starcraft II, and tested LoL just for fun. The former is playable in slow missions using touch for unit commands and arrow keys for moving the map, the latter is not).
-Fan can be quiet one moment and not running, but be loud for no reason. Reboot fixes it too

Touchpad seems acceptable after the latest update.

Hardware?
-High pitch noise happens once in a while. But its not always there

Getting it replaced and called Dell to replace both
-The down arrow key made a squeaking sound, I took that key apart and reassembled it.
-On the display aluminum hinge, you'll notice on the inside there are plastic bars that are in place with Torx screws. That seems to be warped a bit, enough to notice that its extruding few mm in Tablet mode. I wonder why they couldn't have just used a metal one rather than plastic? That "bar" is also what the mechanism uses to lock into place.

I assume the touchscreen that stops working is due to MS's fault.

 

I'm back on a 2009 15" MacBook Pro and I can't understand why 3 years later Dell are shipping a convertible ultrabook with so many issues.

The high pitched noise is really a dealbreaker for me, It's distracting, seems to produce a headache and totally unusable for my studies in class.

Trackpad was fine, had to turn off gestures as it would try and do gestures instead of following my mouse movements, but I can live with that and use shortcut on the keyboard anyway.


High Pitched Noise and the Windows button under the screen, shame as I loved the keyboard and just playing with the flippy hinge feature, everything else I loved (though the trackpad could be made out of better materials).


Well lets see how long I have to wait for a new replacement.

 

The trackpad is really annoying me and wondered if there was a work around. I always work in desktop mode but almost every time I drag the mouse around it changes to Metro and I have to keep switching back. I have the latest drivers and bios so wondered what people might suggest, It's frankly unworkable at the moment as I cannot surf around without the desktop switching metro and back again.

 

Found out that when you open your laptop out of standby, the brightness is very high, but when you change it with the fn+f4 key it is all whole lot of less bright.. And I can't get it as bright as it was when opening the laptop ?

 

I had the same issue, you need to go to the display setting inside the power options and turn off "enable adaptive brightness"

 

What games have you guys managed to play on the system?

I've tried some Empire total war, seemed playable, but was busy with work, so didn't have time to check properly.