XPS 15 9560 owners thread.

Haven't had hardly any time with my unit to put it through it'd paces. Can't compare with FHD but I find the 4k screen fantastic.

 

Returned my first XPS 9560 (i7, 1TB toshiba, and 16GB RAM) for a lower spec'd one (i5, 256GB toshiba, 8GM RAM), and most of the initial problems are gone. Much less backlight bleed (both 9560 I received had backlight bleeding on the bottom right corner) and all speakers problems gone (crackling / uneven sound), but more or less the same coil whine from a distance of 2 feet. However, coil whine is less than my 9350 (which was at least twice as loud).

Battery wear is different. The first one was at 88k mWh, whereas my second one is 95,851 mWh out of 96,991 mWh. My idle temps are 40C, not sure how some people are hitting 30s. I've undervolted 120mV CPU and 70mV GPU, with repaste (MX2) and repad (Arctic) as well. My idles are 30C if I plug in to AC power, but that activates the fans (even at 30C cpu) so that could explain the lower temperatures while plugged in. The 9560 was a mess during the first few hours of installing everything (80-90C and fans were to the max, especially during restarts/shut downs); I have not pushed it to its limits yet but will do so within the next week. Not sure if the new BIOS has anything to do with the fans going off constantly while charging.

If you're having problems with your 9560, consider returning/rebuying it. I was about to not rebuy the 9560, but the next options were not as appealing as the 9560. Hopefully luck of the draw will be on your side.

 

If you can't be arsed to read you won't get much help asking people to repeat themselves

 

My GPU memory frequency drop from 3504MHz to 2504 MHz when i pull the charger out (heaven benchmark).

In game(csgo) i have constant 60fps with the charger pluggd in. As soon i pull it out it drops down to a constant 30fps.

I have reinstalled windows, newest clean-installed nvidia/DDU drivers, fooldaround in nvidia control panel but still the same.
It feels like som kind of energisaving **** but i cant find anything in the powersaving menu or nvidiacontrolpanel.

Is that the case for any of you guys?

 

And laptop #3 is being ordered as I said no refurbished parts on a new laptop..

40 minutes on the phone and several pictures sent. Now to wait for the usual BS while people look and try to say a random red panel is normal despite a picture being sent of both together.

Well if they don't replace it I guess refund time!

 

Can you answer me on:

Fans will also continue to run even after the battery is charged?

Can you do me a favor, take the battery connector to moterbordet from to see if the fans stop running (when no battery is to charge) when the charger is plugged in?

Thanks in advance.

 

motherfuckers transferred me to resolutions, then hung up on me while I was explaining what happened. At least I might be getting free 32 gb of memory tho

 

I think I'll ditch my 1440p monitor... yea its 3 months old but honestly I barely use it and it's not the best for my setup right now... Plus... if I have a laptop..who needs a desk? lol

Besides no way I can run 1440p for games...aint gonna happen with this 1050..lol

 

What kind of monitor?

Sent from my VS995 using Tapatalk

 

Acer G257HU. 25" and overclocks to 85Hz which is quite nice! Super bright too... it feels brighter than the xps 15 screen too for some reason... the XPS should be around 390-400nits and the Acer is 350... Guess I got a really good monitor...lol

 

One horror story after another. Already considering if I should just get a 6th MacBook Pro running Windows in a row even before my XPS15 has even been delivered

 

Can't comment on the latest MacBook Pro as I have not gotten it (at least not yet) but based on 10 years experience of MacBook Pros and Dells current-top-of-the-line laptops I can say that I have had more problems QC problems with each Dell laptop than all MBPs combined. And I am a Windows guy, but still I have felt that I have to get MBPs to avoid all the QC problems of different PC vendors. Shocking really

 

hello everyone, I have a ssd cable question. My laptop came in today and is missing the ssd cable. the 9550 uses the Xdygx cable. Being that this model is almost the same as last year, is it the same cable?. Contacted dell support and after 3 transfers I gave up on them.

 

I think Apple are still top of the pile but the quality isn't what it was. I've had the latest gen 15" MBP and it had issues, GPU failure, WIFI dropping and most alarmingly multiple keys failing. The butterfly keyboard appears to be extremely fragile. That's before we get into the much more limited battery life. After returning it three times I gave up and sold it. I've had previous generation Macbook Pro's and they've been flawless. The problem with Dell's, even high end model's, is that Dell just appear to rush to market too quickly and owner's end up going through a six month or more process of hardware/device issues and general manufacturing QC issues. I've come to the conclusion that if you wait six months after Dell release a model you usually end up with a better chance of getting a laptop that's constructed correctly and has all the issues ironed out.

 

Do you think it is 99% certain Dell will release better drivers resolving the current issues within the next 6 months? Or do they have a habit of leaving things where they are and just refunding unhappy people? I wasted a few hours with Dell "technicians" on the support chat and they were basically saying that nobody had reported to them (the engineering team was not aware) the stuttering issue due to bad Intel drivers, the Killer wireless connection dropping, the Killer wireless DPC latency issue, the Dell Premier Color brightness issues, and that all those "third party" forum threads could not be trusted. Just offering to replace the machine while I just wanted reassurance that they acknowledged the different problems and would release fixed drivers shortly.
If the hardware is good I am OK with waiting a bit more to get proper drivers.

 

Headphone jack board issue. Exactly the ****ing same as the 9550. Yay.

 

I received my Dell XPS 15 lest week.

I7-7700HQ
1TB SSD (T)
16GB Ram
4K

Only problem I had was the issue with Google Chrome with The Intel Driver.

The first computer I have ordered from Dell no problems at all. I always go for HP computers. Just wanted to try a different brand.

I just did some upgrades with Windows clean install with drivers and Office Pro Only Instilled.

Upgrades

Ballistix Sport LT 32GB Kit (16GBx2) DDR4 2400 MT/s (PC4-19200)

Samsung 960 PRO Series - 2TB PCIe NVMe

Intel Wifi Wireless-AC 8265

Sent from my MHA-L29 using Tapatalk

 

I have the same laptop (except the upgrades) Did you install Dell Premier Color? Do you have an external monitor connected via USB-C?

 

Given that most of the XPS15 9560 is the same as the Precision 5520 and Dell does take more care over its business customers then many of the current issues will get progressively addressed. However, the Precision is only offered with the Intel WiFi.

Hardware getting sold before all the software is debugged has always been a problem but is made worse because it's all getting more complex and purchasers expect their new computers as soon as the hardware is launched. The last notebook I bought immediately on launch was the Dell Latitude E6400. It worked quite well but within 18 months the BIOS was up to A20 as various things were tweaked. These days I try to buy from Dell Outlet (much cheaper) and wait for some months for the worst of the bugs to be fixed.

John

 

You are smarter than I.

 

Did anyone notice freezes under load and "kernel security check failure" bsods after installing the latest bios?

 

So, my 9560 arrived yesterday and i'm happy to report that all is cool, very cool indeed. Coming from a Macbook Pro 17" (Early 2011 2.3 i7 16GB) it's taking a little adjusting, but after sorting the Intel and Killer drivers out it's been flying along very nicey indeed.

Lightroom and Photoshop performance is superb and under heavy load the fans still don't really come close to the noise my Macbook could put out when exporting from Lightroom and they calm down nice and quickly too. No whine, and the fans don't come on when i'm connected to power, unlike some others that have that problem.

Oh, and i'm on the latest BIOS and when i restart, it does similar to what my desktop Asus board does inn that it spins the fans very very briefly, for like a second and a half, and then that's it.
So again, it sounds like some others are getting strange stuff going on if theirs are spinning for any extended amount of time for it to make them worried.

Backlight bleed is pretty much non-existent and the 4K screen is quite the beaut. I scaled back windows to 200% as the default 250 was a bit too much, and i'm enjoying it very much with its very deep colour range.

Trackpad is just about there for me - i still get the very odd jump to the bottom of the screen and i'm unsure why, but it happens very rarely. I've turned off all gestures aside from 2 finger right click, but it still happens sometimes, but i can live with it for now. Keyboard is pretty cool too. Mushy? Hmm, doesn't seem it to me..

Finger print scanner hasn't failed yet and it's fast, almost instantaneous.

On the network side, i uninstalled the Killer suite and just installed the base drivers, but i'm still unable to quite max out my net connection when i do a Speedtest for instance. It tops out at around 150mbps whereas my Macbook always shows my connection maxing out at the correct 200mbps. Anyone able to throw any light on that?! I know Killer suite had some kind of throttling thing going on, but i tried maxing it out to no avail.

Anyways, shout with any questions too if u have any, thanks!

 

Just feel that it is sad that Dell year after year seem to release products that should be great but constant lack of QC kind of ruins it. I really hope they manage to up their game, if not for their own sake, as all these returns must cost so much money to handle. I want to get a real PC laptop intended for Windows use, and I really hope that my soon to be XPS 15 is just that but based on previous experiences and what others have posted here, I must say that I am a bit worried that the history will repeat itself once again...

 

Well, today i have had some time to use intensly my dell
in order to complete some 3d projects started on my pc.
My dell is an i7/8Gb/256.
Well when i stress it a lot, the machine reply to me with a bsod.
Three in two hours.
I have used in the same time some hard softwares like cinema 4d, ae or other Adobe app.
It's shameless

 

What would you guys speculate is the percentage of new XPS 15 owners running into significant issues out of the box? Is it in the ballpark of around 10% or 50% or more?

 

Yes I have installed the Dell Premier Color. I haven't got my two 4K monitors up yet.

Sent from my MHA-L29 using Tapatalk

 

Ordered mine with 16gb 512 ssd and i7 (not 4k), I pray for it to be 10%

 

How much coil whine would you say is expected? On normal power plans, the coil whine is low enough that I can only really hear it if I put my ear up against the keyboard. On high performance it's loud enough that I can audibly hear it from a sitting position. Enough to ask for a repair/return?

 

Same here; I think it's normal. Power comes with heat .

 

If it's driver-related, I would say 100% no? On my end I have listed a bunch of problems (Chrome stuttering, Internet connection dropped on high load, DPC latency, Unexpected display dimming, External monitor screen not waking up), but they all seem to be driver-related.

 

Roll back to the old bios and install the latest nvidia drivers.

 

The latest Nvidia BSOD for me, too

 

I'm using my 9560 for a week (specs: i7, 16GB RAM, 500GB Samsung SSD, 4k screen, 97Ah batt) so I can say:

- no coil whine
- no screen bleeding or red shift or dead pixels
- screen ghosting exists but it's acceptable for me (it's a max what I can accept, if FHD is even slower then it would be a problem for me)
- drivers problems exist but can be fixed (the most important is to switch from Dell's driver for Intel graphics, to Intel's one)
- battery is 6-9 hours of web browsing depending of screen brightness and websites complexity
- battery has 10% wear of the box
- left side of the laptop gets warm when charging
- fans have a pleasant sound characteristcs, it's just a air noise; my previous MSI GE40 has unpleasant "turbine whine" which is much more irritating
- no objections to external build quality

Now, what is completely stupid:
- no possibility to enter keys from numeric keypad which was standard for 25 years (no Fn + "blue keys")
- no Pause/Break key nor separate PgUp/PgDn on 15,6" laptop!

I've encountered a BSOD when gaming on 1.1.3 BIOS and undervolted CPU, GPU, cache so it could be just unstability from undervolting.
Overall I'm happy enough with this laptop to keep it but for such high price I've wanted a more polished product.

 

what version?

 

After using my 9560 for 2 weeks now, these are the things I have observed:

1. random disconnects from the wi-fi. This seems to have been fixed by updating to the native killer network drivers that the Killer_network guy from the other post had linked to. Although it needs more testing to fully confirm. http://forum.notebookreview.com/threads/killer-1535-constantly-disconnecting-when-under-load.802087/

2. random stuttering in chrome and photoshop. I managed to get rid of the stuttering in chrome, it only happens on rare occasions now, but the photoshop still occurs, I noticed the core clock would go down to 700mhz when the stuttering happens (I don't know if this is related, just a guess). In the Dell power management I have now switched from "Cool" mode to "Ultra Performance". I will see if that helps with the throtteling in photoshop. It's strange because the vents were still quiet and not running that fast.

3. My laptop is connected to an external monitor, keyboard and mouse, which means that I won't be using the laptop it self directly, where I have display settings set to only display my external monitor. so in order to avoid the laptop keyboard and screen from collecting dust, I want to close the lit completely, plus it looks pretty elegant, small and out of the way when the lit is closed.
I like the idea of being able to completely close the lit on your laptop without having to open it whenever you want to turn on the computer or use finger print. So with that in mind, I think it would be a great idea if the power button and finger print was placed somewhere else, perhaps on the side? in a way that doesn't let you accidentally turn on the computer when it's in your backpack.

4. Lastly I noticed that the exhaust vents are being partly blocked by the screen bezel. Which makes me think that this laptop could potentially perform a lot better if the exhaust vents had free access to get rid of hot air, instead of blowing into a wall that is positioned a couple of millimetres in front of it.
I wonder what the engineers at dell were thinking when they decided to make the screen to partly block the exhaust vents.

 

2. Try installing Intel's drivers for integrated graphics

4. This part is oval/circular so it spreads the airflow to both sides: over and under the laptop. It does not block the vents

 

.77 hot fix

 

Hi Davka,
I followed your suggestion and ran the guide that GoNz0 posted a link to further back in this thread, which a guide that explains how to update the intel own graphic drivers outside dells official laptop drivers.

So thanks to GoNz0 for letting us know about the guide and electroncarl123 for going out of his way to explain the guide step by step. I have edited the guide a bit for better explanation and obvious spelling flaws that would otherwise be confusing to us none tech savy people:

Link to intel graphics drivers: https://downloadcenter.intel.com/do...phics-Driver-for-Windows-15-45-?product=96551

The fix is to update the GPU driver to this one here.
Since it's not officially released by Dell (yet, I guess).
It is a little hard to install through the installer channel.
I needed to do the following steps to actually get the drivers installed after downloading the zip version from the link above:

- Open Device Manager
- Find the Intel 630 in the Graphics Adapters
- Right Click, select "Update Driver Software"
- choose "Update Driver manually
- choose "Browse my computer for driver software"
- choose "Let me pick from a list of device divers on my computer"
- choose "Have disk", then select "Browse" and navigate to extracted zip file contents and navigate to the "Graphics" folder within. Ie. "C:\Users\...\win64_154514.4590\Graphics" then select "igdlh64.inf"
Should show a Graphics 630 driver afterwards, click install.

Time will tell if this fixes it for me.

 

whether its oval, rectangle or what not, I think it's quite obvious that any object put in front of the exhaust vents is not ideal. And of course the exhaust would be more efficient if the exhaust vents had free air flow opposed to having an object that has been put in front of it, making the hot hair bounce back to a certain degree, thus reducing the amount of air that is being dispensed.

 

But it looks nice, it had to be slim and aesthetically pleasing. No one made you buy it and i'm sure if you are within your returns period & suffering from buyers remorse you can get something a lot thicker with an unrestricted vent.

 

Are you sure that I wasn't forced to buy this laptop? thanks for pointing that out Captain Obvious.
Also you are putting words in my mouth, I never mentioned anything about wanting a thicker and unrestricted vent. I just suggested the bezel to not be blocking the exhaust pipe area. And I think that is possible without significant expense on the aesthetics or making the whole laptop more thick or whatever you suggest will be the outcome of simply not having the vents blocked...
I am merely mentioning this as feedback should dell engineers happen to follow this thread in search of how to improve the next generation xps 15 laptop. But according to you, if I have suggestions for improvements, I should either shut up, or return it and buy something thicker.

I wonder why you found it relevant to point out I wasn't forced to buy the laptop then to inform me on my rights to return the laptop and buy something else, You sure are good at making a normal situation become ackward.

 

How would the bezel not block it? With a thinkpad-type hinge on the top? Adds a lot of thickness, maybe another .4 inches.

 

Sorry, I ment "hinge" not bezel.
The problem with the hinge is that it's very thick, which I don't think is neccesary to keep its sturdiness and high quality feel.

As illustrated in my drawing attached to this comment, you can see my suggestion that would pretty much keep the overall design as is, but leave unrestricted airflow for the exhaust area.

- The blue color is the current design.
- The red color is the area that should be cut away, thus giving the exhaust area unrestricted air flow.

If you think that would make the hinge more fragile, I doubt it if you replace it with something metal and sturdy.

 

On the Killer networking, i also made sure i set the power management setting for the card (somewhere in the control panel) to max performance for both external power and battery. This seems to have pretty much completely stabilised my network now and it also negates some weird bandwidth throttling when using the battery only.

And make sure you have the latest 640 driver for Intel loaded and then also make sure you setup Photoshop for max performance in the Nvidia control panel, else Photoshop uses the Intel GPU for some of its workload instead of the 1050.

 

Thanks Stripealipe, I will check out those tips of yours.

 

Hi, can you share a link?
I have the 21.21.13.7849 installed and i have had, today, the fourth bsod.
http://imgur.com/a/fZlLk
Latest 630 drivers, no bios upgrade.

 

Here... http://nvidia.custhelp.com/app/answers/detail/a_id/4411

 

Recieved mine friday. The high end model with 32GB RAM, 1TB SSD and the 4k screen. Was very happy the first few minutes, then i saw that i had got the Toshiba SSD... Maybe i'm being silly here, i mean the speeds are OK, but it's like 40% slower than the PM961 which i thought i'd get. I'm jus feeling very down about this, i have paid a LOT of money, and i'm feeling i didnt get what im paying for when it comes to the storage, it's a
matter of principle for me. I know they don't say on the web what brand you're getting but all the reviews that convinced me of getting this had the PM961. Has anyone got the same Toshiba drive as me, and if so, did you return it? Do i even have a chance of convincing Dell to swap to the PM961? I live in Sweden, don't know how it will differ from other countries.

I will call tomorrow, but the support in Sweden is terrible, absolutely painful..

Thanks guys!

 

Thanks

 

Drivers installed and... etvolià, BSOD without no app open.