XPS 15 9560 owners thread.

The safe option is a matched pair of ram but if it does come with a single you should find another on eBay from people who upgraded both sticks.

 

Reviews on the web claim TB16 works perfectly with XPS 15. I have purchased it along with the laptop and expecting delivery next week.

I spoke to them in chat before placing the order and the sales agent confirmed explicitly that my configuration XPS 15, 9560 FHD, 512GB SSD, 16GB RAM will come with 1x16 GB chip (or stick as people say on the web) so I will be able to add a second 1x16GB later on if I want to. I really hope that is the case, as I ordered with the sales agent over chat, otherwise, I hope DELL is prepared to provide a partial refund because I have kept the chat log.

 

Everyone else got 2 sticks so it will be interesting to see your packing slip when it is dispatched, I have 2x8gb in this.

Remember Dell sales tend to know fek all apart from lying to get your sale through.

 

I don't mind them lying. They should be prepared to refund
It is very simple and clear in chat that I wanted 32GB but I could not afford their most expensive model which is the only one that offers 32GB.
The sales agent insisted that the 16GB model, which was closer to my budget, would come with 1x16GB. This translates to me that buying an additional 1x16GB will be about £110 extra cost later on.
Should the unit come with 2x8GB, I will have to replace both sticks with 2x16GB which is about £220.
Dell should be prepared to partial refund £110 (my additional cost), or swap the 2x8GB with 1x16GB as promised. Simple as that. There is proof logged.

 

You might get refund from Dell but only after they've wasted about an hour of your life over the phone.


Sent from my iPhone using Tapatalk

 

For most users that use the intel gfx driver 4590 fix have had the performance issues in all power modes.
Dell should update to the 4590 driver soon hopefully.

4K screen is great but the FHD is not far off.

 

2nd ones here with 10% battery wear AGAIN!

Surly it can't be that hard to calibrate the damn things when they are made.

 

Yup. I'm in the same boat as you. Any way to recalibrate them?

 

No but I assume it will fully charge past it's so called wear level like the other one has. Guess it is one of those things we will have to either live with or keep moaning at Dell to sort it.

Anyone else got one reporting no wear level?

 

Well that sucks.

Saw this mention of someone who tried re calibrate his battery which fixed some of the wear and tear.

https://www.reddit.com/r/Dell/comments/5ey5ie/guide_improving_battery_life_on_xps_9550_or_other/

 

Try step 1 listed in this post?

https://www.reddit.com/r/Dell/comments/5ey5ie/guide_improving_battery_life_on_xps_9550_or_other/

 

You won't get a refund and you also won't just get one chip. Memory needs to be in pairs for dual channel mode.

 

That is not a problem. If they can't do what they promised, I will return the laptop altogether for a full refund under statutory rights.

The laptop can work with one RAM stick. If they want to swap the 2x8GB with 2x16GB I would be happy to pay a small fee.
However, let's wait and see what they actually build and we can explore options when the product arrives

 

They told me my 16 GB was 1 stick. It wasn't

 

If you have proof of what they told you, you can complain with a pretty solid case there.

 

http://i.imgur.com/zihWufd.png

Functioning correctly on the left, bad on the right. DPClat is bugged on Windows 8 and 10, it won't report latencies below 1000 us for some reason, but it'll still report bad spikes correctly. So if you see red, that's bad. If it's yellow, that's normal.

 

Those of you who updated to BIOS 1.1.3 and have noticed the fans surge, ie rebooting when the fans are already on will cause them to ramp to full speed so fast they screech before going back to tickover again a second later.
I can confirm this is not an issue on BIOS 1.0.3 as my new laptop arrived with that but putting BIOS 1.1.3 on causes the surging.

Unless we all start badgering Dell they will ignore the problem and probably burn out the fans or the headers.

Post on this thread please http://en.community.dell.com/support-forums/laptop/f/3518/p/20006486/20981505

 

I think windows has been tricked to read a 10% battery wear. I read up on this strategy. This prevents the laptop battery from overcharging. So 100% in my case is 87000 or so but fully charge reads 110% (about 97000) on battery Mon software.

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And the new laptops got bad red shift.. I may make do with 1 stuck pixel on the old screen.

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I got the same chrome bug. I tried to install the intel driver and also tried the updater tool provided by intel but it says it can't be updated since I'm using a dell driver...but I uninstall the previous intel 630 driver, so I'm not sure what to do.
How did you re-install the intel driver ?

 

Stolen from reddit

• Open Device Manager
• Find the Intel 630 in the Graphics Adapters
• Right Click, Update Driver
• Update Driver manually
• Browse my computer for driver software
• Let me pick
• Have disk, navigate to extracted zip file contents and the "Graphics" folder within.
• Should show a Graphics 630 driver afterwards, and click install

 

For resale a dead pixel will kill value...

All the screens have a bit of red shift...

 

I would say depends on the resolution also. Which panel is this? The 4k or the FHD one?

 

I went from 10 to 7%
Waiting to see what it charge level ends up to see if it will go to it's rated capacity instead of it's reduced one.

 

http://imgur.com/a/9d2ix

The pixel is grey, in the top right corner and not something you notice. But check the redshift between panels. both made the same week, same model etc.

 

well the guy in that post went from 19% to 7%.

 

That is a big difference. Are they the same panel? Do they "appear" to have similar calibration or is that just screen-to-screen variance. Do you notice the redshift at normal viewing angles?

As you have owned nearly a dozen of the recent XPS units, you probably have a good view on "best" monitor. In the final analysis, it does not matter much as you will be exchanging your 9560 soon on warranty anyways hehehe

 

Never had one that bad before, you can only use it directly in front with the panel square to your face or the red creeps in, shocking QC as always.

I think I will let them send an engineer to swap the panel while I have both laptops.

Same panel, same profile in premier color and same brightness. You can see it on the Dell logo as it boots.

 

It has been sat just under the revised capacity for 20 odd minutes and hasn't moved despite it saying fully charged in one minute. God knows..

 

Surprising as this same panel has been in production for a long time. Both the manufacturing and QC processes should be quite mature...

 

it finally went to the full capacity.

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Guys, girls... go check the Apple Macbook forums... same thing, QC issues all over the place, drivers, gfx problems, etc etc etc etc.
And Apple are at the top of the pile in terms of reliability and QC right?! .. right..........

Fans spinning up on restart sounds like my desktop P9X79 Pro - possibly the BIOS keeping things in check whilst it does it's thing at that level, nothing more. Is there smoke coming out the machine when this happens, or they just spin at full speed for a few seconds?! ...

Screens, well... lol, i doubt Dell are alone in the yield rate and the fact that bad apples get through their process.. every large manufacturer of screens in the world has these problems. Swap it out if need be, but don't hate on Dell for the fact that manufacturing sometimes fails.. complicated stuff.
Dead pixels and bleed are par the course for panels in laptops, TVs, whatever... it happens, a lot...

Anyways, maybe i'll be eating my words somewhat when my XPS arrives in a few days, but to me it sounds just like any other PC i've ever owned, especially the newer types. Driver teething problems and the odd QC issue.

 

I think with the 9550's included I have now had 9 or 10 units, this is the 1st with bad redshift even though I have read a lot of other peoples problems with it.

The fan thing has never happened with the 9550 or the 9560 until this BIOS release, normally the fans will ramp up, fast but still you know they are ramping.

Best way I can offer a comparison is putting your foot down in your car whilst in neutral, the car will rev up, it will rev fast but still ramp up to redline.

Now imagine you max speed is 30mph in 1st. You are coasting down the road at 30, stick it in 1st and dump the clutch, tickover to redline in half a second instead of 3 seconds. This is what the new BIOS is doing and you can hear the fans hurt when it happens.

 

I have a question for you guys please, Is there any bios or mod to hack keyboard backlight? switching between 3 states is not enough for me. Keyboard is too bright even at lowest level. Is there any mod to change it even lower, would save battery also. Thanks

 

Short answer is no, only duration using an older laptops software. brightness is fixed by the BIOS, Bios isn't standard so you can't mod it like most.

 

Anyone using a favorite cooling pad? Any recommendations? Looking for something cheap... <$20... I have extra fans so I have no problem modding them... I modded my last one.

 

This is the dataSheet for the IC handling the Keyboard. http://ww1.microchip.com/downloads/en/DeviceDoc/00001860B.pdf But I'm not sure if it's also controlling the backlight LEDs. Next time I open the laptop I'll try to route the signals.

http://i.imgur.com/Vrn0vOW.jpg

F1 is a fuse, probably for the backlight keyboard, it's not too difficult to exchange it with a resistor to get a lower brightness.

 

I just use a belkin lap pad thing that's cushion underneath and hard plastic on top, it allows the vents the gap they need.

 

Hello to all.
Two questions.
Is a good idea upgrade the bios with the last one release?
and... can someone suggest me a solution to use an ethernet cable adaptor
without buy the original accessory??

 

1.0.3 is the best for me as the new 1.1.3 had a strange fan issue.

I use this http://cpc.farnell.com/pro-signal/psg91196/adapter-usb3-1-type-c-gigabit/dp/CS2870661

The link offers it for half the price, if you manually search it is over £16

 

@GoNz0, thanks for the reply.
So you suggest is to don't upgrade the bios?
Thanks for the link, really appreciated

 

For now I suggest everyone holds off as I am convinced the fan profiles have been messed up with this new BIOS.

 

well, thanks again

 

Mine won't charge past 87wh, even after completely draining in BIOS. Are you using Dell power command? I've set it to stop charging at 100 and perhaps it's stopping it

 

I have used the power command but it is set to ??optimum

It hung at 99% for a long time, I never took note until today that it hung while it finished charging then said 97003

 

Possible that battery bar pro could prevent full charging? I let it run down then fully charge already with no change

 

It shouldn't but you can always charge it from the diagnostics and monitor the rate.

 

Quick question:
Does the palm rest really gets fast dirty? I heard that it has a rubberized finish, so it will look dirty very fast. Can someone comment on that?

 

Just received my unit today (i7, 16gb, 500ssd, 4K) and before visiting this thread I upgraded to BIOS 1.1.3. 2 minutes after bootup my unit locked up and then rebooted to an error message from the bios indicating overheating. Subsequent restarts resulted in windows errors referencing power management. Anyone else experience these issues?

 

Well I do see greasy spots here and there where I put my fingers/palms but I don't think it's too bad...and also who cares since your palms should cover these spots when you use the laptop anyway... you can just wash it off too. It's not a problem for me and I find the laptop very comfy compared to metal.

Sorry to hear that. Did you test your unit a bit otherwise?

I'm still debating about returning my unit to get a 4K screen. I feel it's the only thing I'm missing. Is it really worth the extra money ?
I bought my FHD, i7-7700hq, 256gb ssd , 8gb ram for 1815$ CAN,
I could get the 4K, i5-7300hq, 256gb ssd, 8gb ram for 2150$ CAN or the 4K,i7-7700hq, 512gb ssd, 16gb ram for 2650$ CAN
(I'm including taxes in the prices)
I plan on upgrading ram anyway, ssd not so much for now, I don't need more than 256gb...Also I'm more of a casual laptop user since I use a desktop at home and at work, it's mostly for weekends, browsing, programming and light gaming on occasion...

I'm also pretty happy with my unit, I would like to get a bad unit with 4K screen

TL;DR : Is the 4K screen worth it even for casual use ?