XPS 15 9560 owners thread.

Hey guys,

Sorry if this has been asked alot, but I've sort of puzzled myself despite trying several different ways of burning it.

I'm trying to put Kali on a live boot USB (Corsair Voyager GTX 128gb USB 3.1) and boot it. Kali now supports UEFI since a few versions ago, and the files are definitely being written correctly to the USB stick (I can see bootx64.efi in the correct folder on the drive etc).

The only configuration I could get anything to even remotely work with was selecting GPT for UEFI in Rufus when burning the Live image to the USB. This gave 3 options in the boot menu: kali, Windows boot manager, and 'UEFI: Corsair Voyager...'.

The first one titled Kali fails to boot completely, the other kali option 'UEFI: Corsair Voyager...' would boot but only to Grub console, suggesting something has gone wrong there.

I have secure boot turned off, but I'm pretty sure the RAID configuration is still on for the SSD, is it possible something there is causing an issue?

Is it possible to maintain UEFI boot etc and still successfully boot Kali from the Live USB?

Thanks for any help or nudge in the right direction, I'm a bit stumped or have misunderstood something!

 

i have the sandisk nvme, will this driver work or is it exclusively for samsung drives

 

Just for samsung.

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Has anyone been able to install the new Intel GPU drivers for April Update?
I'm getting an error saying the driver is not for my hardware, which can also mean it detected I should use Dell's driver instead but I have never had such issue with Intel GPU drivers and I'm using vanilla Intel drivers since the start.

https://downloadcenter.intel.com/do...-Graphics-Driver-for-Windows-10?product=96551

 

You need to use "display driver uninstaller" (google it) to remove the dell driver 1st.

 

I did't use Dell driver after Windows reinstall so it's strange but I managed to install it from ZIP and Device Manager.

 

I Just had a phone call from Dell about a potential battery issue and would I like a replacement. It was hard to understand the guy so I'm not 100% sure if he said 9560 or my previous 9550 bit he said he would e-mail me the details.

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You should try to leverage a new 9570 i9 on warranty. That would make 4 generations of swaps on one warranty?

 

Ha. Actually this is time only one as I got last time

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Hi Everyone,

I'm new to this thread (and forum as well) and i am owner of a 9560 FHD.
After 6 months some strange dark "shadows" appeared on my screen (i've posted a gallery on google photo: https://photos.app.goo.gl/yLIuitzKCXrAqmS83).
Dell accepted to replace the screen but I am curious to know if someone else had the same problem.
On the other hand what I have to expect from the replacement unit? I was happy with the colors displayed and I hope the replacement is not worst.

Thanks in advance for your help (and sorry for my poor english!)

 

Hi guys, I've been getting CPU and GPU frequency drop in recent times even in low temperatures. As you can see the CPU temperature never got over 70 but it still throttle.


Is anyone getting this same issues? I have a looked around but can't seem to find a solution. I have repasted with liquid metal, undervolted and running 1803 and newest BIOS.

 

Power Limit Exceeded is probably the reason

 

My Thunderbold dock TB16 is hitting me with a popup window saying I need newer drivers for it to function properly.
But I have the latest ones installed from Dell site. (dated 2017 though).

Any advice?

 

Usally goes away after a while, like a reboot. Since Dell is known for changing the dates of files on their download pages (but nothing in them), seems almost impossible if they should have something dated 2017

 

Did anyone else notice a decrease in SSD speeds since the April Update for Windows 10? It seems my speeds are a fair bit lower than before.



This is a 512GB Samsung PM961 by the way. On Samsung NVMe v3 drivers.

 

I think you fine
My Toshiba XG4 https://www.dropbox.com/s/e2tahg4h5f42sne/toshiba-xg4.png?dl=0

 

Hello folks !

I come here as my last hope >_<

I have a 9560 i7 since day one or so but I've never really play with it.

Since a couple of days I start playing Fortnite and I've very odd comportement.

I feel like the laptop is turning off the 1050 during at some point while I'm gaming .

Full explanation here : (copy/paste from a thread I made on dell forum)


Hello folks,

I come here after numerous trials to solve my problem.

I've a XPS 9560 since day 1 or so, with i7/515Gb/FHD.
I'm on two differents setups, depends the days or my work.
Either I'm on the laptop itself, or dock with a WD15, itself connected to Ethernet, keyboard/mouse and two screens, FHD, HDMI & VGA.

I've never really play with it until recently when I start enjoying Fortnite.
When I start playing I try differents graphics settings, from top to down, to see which one I can use to have seemless gameplay.
Unfortunately on my first try, I wasn't able to find something that give me fluidity, even with almost all the settings to the lowest point.

Finally I made some OCCT stress test to see that the laptop was overheating 1min or so after the beginning.
So I decided to do something I wanted for a long time, I undervolt the CPU (-0.100mv) & I repaste both the CPU and GPU with grizzly kryonaut.
Results were immediate on OCCT and gaming was way better but still lack a bit of fluidity as I got some lags & freezes.

Last step, I made a clean install of Windows 10 (1803) and get all the latest drivers for everything.

Despite this, I'm still having trouble while playing on external monitors, either with the WD15 or directly on the HDMI port.
At first with the WD15 I was thinking that the USB-C connection wasn't able to fullfill the 130W charge needed by the laptop while gaming intensely with two screens on, then only one.
But when I tried with the HDMI port and the usb-c adaptator, and finally only with the HDMI port.

Same problem everytime.

I start playing, everything seems fine, the game is running at stable 100/120 fps so it's very smooth.
But then, after a moment, sometimes a few minutes, sometimes almost an hour, the game freezes and the whole pc is very slow.

So I made some observations.
I'm watching the GPU datas while I'm playing and nothing seems to be a problem, the temperature is at max @ 70C, which looks very good to me for a thin laptop.

The only way to not have this behavior is to play directly on the laptop screen with no other monitor set on displaying the screen.

Being myself an IT man, I feel like I've tried a lot of options and I'm kind of lost for the problem origin and how to solve.

Because I can't convince myself that a laptop such as the XPS 9560 with a GTX1050 is not able to render a game smoothly, with almost low settings, with an other monitor.

Any ideas here ?

Thanks !

 

I read the 1st few lines, it's going to be throttling. Have a look in the thermals thread.
You need to remember this was never designed as a gaming laptop.

You should also limit the FPS with vsync

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What do you mean by throttling ?

Please the rest, you'll see that I've done a lot for the temperature so I don't think it's related to throttling unfortunately, don't you think ?

Thanks anyway !

 

M8, loads of people have battled the thermal throttling on this laptop, head to the thermals thread and get a few cans in for the read

 

What I mean is that I already managed the temperature issue

I underclock the CPU and I repaste both the CPU and GPU and now the GPU temp' is not going over 68°C
So I think I'm okay on this point.

However, for example as soon as I launch the game, the fans are starting while the temperature are good.

 

Did you read iunlock's guide? There is a lot more going on with the 9550/9560 than just the subpar cooling on the cpu/gpu...

 

No I'm not familiar with it, where can I find it ? Didn't find anything on the front page.

When I said that I handle the temperature, it's because I thought that managing the CPU & GPU temp would be enough.

 

EDIT : Ok I found it, I'm gonna try to find those heat spreader on amzon in France.

I find some heat spreader and a 2mm thin layer, will try !

But otherwise I'm pretty surprised than repasting ths chips, underclock the CPU and so reach only 68°C in game is not enough :/

 

I had the same problem.
Then I set (in Power Manager app) Thermal Management profile to Cool and this seems to work for me.
Haven't done any repaste and not running Throttlestop. I just have Turbo Boost disabled in BIOS.

 

This changes allowed to play on external monitor at 60fps in FHD without trouble, hope to see better results with the upgrades but already good things, thanks a lot mate

 

I received my heat spreader and the thermical layer, I made something, not easy to have a tiny layer to allow the reassembly without leaving any holes.

Temp' are now better, not reaching 60°C while playing FHD and 100 fps, thanks a lot for the advice

 

Can you share the links for the heat spreaders you used? Dji

 

Does anyone know if there is a separate cable that runs the integrated webcam on the 9560? I had a tech out today to change my display and just noticed that my webcam is not working and windows is not detecting it. Everything else works fine except the camera.

Thanks

 

Hi guys,

Got a refurb 9560 for the office (UHD i7). Clean installed Win 10 with April update (ISO from Microsoft site). I installed some drivers from the Dell's site (chipset, etc). It suddenly had some artifacts / then black screen (left it for 10mins, still like that). Power button restarted, it appeared again later into the drivers install. I have not installed any video drivers at this point yet (presumably those are getting downloaded in the background).

I came across this "Black screen" info page at Dell: http://www.dell.com/support/article...ecision-5520-black-screen-or-flickering-issue

So I downloaded the Intel+ NV Drivers from their site; put the laptop into airplane mode, uninstalled NVIDIA Driver, then the Intel driver with Display Driver Uninstaller. Installed the Intel then NV. Stressed it for 10 mins on Furmarks on cooling pad. All good.

Seems okay now (I'm presuming what happened was to do with the wrong version of the driver being found by Windows 10). Has anyone else had this happening?

 

Those drivers from DELL support is completely ********. I did experience picture-freezes running these drivers (NB continue to work but screen picture not changed at all, only close/open lid unfreeze picture but that's really boring to do it and do extra stress lid connection). Updating to latest drivers from intel solved that problem... Then suddenly I did experience this problem again (after install April CU)... And guess what driver version it did run? Of course this piece of **** from DELL! Windows somehow decided that it knows better what driver could work better for me..

 

Well, I was coming to ask something about it.

The heat spreader that I used are a little bit too high, they're 5mm high.

So, I was wondering which high of heat spreader does everybody buy to put them inside the XPS and have no problem at closing it ?

Thanks

 

Yes it does have a very small plug with very fine wires.

 

Is it just part of the display cable? I have not been able to find any reference to it in the service manual.

Thanks

 

I had a brain fart, I'm thinking of the touchscreen cable m8. Not sure if it also does the webcam though but thinking about it I doubt it. It is a USB though.

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Do you think the said black screen issue might be software (e.g. GPU drivers) related only? (I'm really hoping that's the case).

Basically, even for a refurb machine - it's nor cheap / slightly discouraging to see these issues from Dell / then again I've checked the system and it passed the Dell F12 diagnostics; and I know new feature packs often have driver issues - just hoping it's software issue only.

 

So I talked Dell into replacing my 1+ year old 9560 with a brand new unit since the repair did not go as planned. I tried for a 9570, but was told they could only ship a New 9560. Hopefully they have parts shortages and end up shipping a 9570 anyways haha.

 

Not many 7700HQ on outlet site.

There is one (1) 7700HQ, FHD, 16GB, 512GB, W10Pro, 1050 at $1,057. That is over $300 better than best price I have ever seen on outlet. Grab it while you can. . .

 

Yeah my 9560 got crazy yesterday in the same way, too, after installing April garbage. I solved opening Intel Control Panel from the desktop, going to "Energy" and disabling all the "automatic refresh" and "energy saving" rubbish. Applied settings, restarted... crazy flashing definitely gone away.
After updating, it lost color calibration, too. Damn Microsoft!!! One month ago, you made my Wacom tablet crazy, now you messed up the display... Can I sleep peacefully in the near future, please!?

I had this issue from the first day in the first minutes I powered on the PC just after having received it: the driver was the same ... and the issue, too (screen blinking or flashing without any reason at random times, turning off for a small fraction of second).

 

The trick is to wait until they no longer show them on the sales page, I said nothing after being told mine was going to be replaced and the build list was the 9550 instead of the 9530 I was told I would be getting.

 

I would download and run DDU (display driver uninstaller) on both the intel and nvidia card to purge all the files, install the latest nvidia and tbh the new Dell intel drivers working fine for me.

 

I don't experience screen flickering issue but complete picture freeze... After update to latest intel driver everything running smoothly except small freezes when I play/stop youtube videos. Sorry to say but MS has nothing to do with this issue - it completely related to hardware/drivers vendors

 

Do you also get this closing explorer?
https://answers.microsoft.com/en-us...-problem/93e7004a-62b1-4211-8e37-4c136608865e

 

Has anyone perhaps had the time to check if the 9560 would also support speed Shift from BIOS now when the 9570 does?

 

I can confirm 9550 latest BIOS 1.7.0 still does NOT support SpeedShift.

 

Hi all, I'm new to this forum. Sorry, but I hope this is the right place to ask, please if anyone could help me.
My machine is bricked, when I turn the power on, it won't enter the dell logo though lights and fans are working. I find the charging light is blinking : amber-amber-white which probably indicates an issue with the CPU. I was using it for a heavy task and suddenly turned off. I recently updated the BIOS and Intel graphic driver before it happened. I undervolted the CPU but never had any problems so far. I also repasted like a week ago.
I don't know what to do, I have contacted Dell but still no answer (unfortunately there is no service center in my country so I probably need to take it back to where I bought it)

 

Not sure what amber-amber-white blinking is m8. The following Dell guide indicates CPU issues,

• Run the Intel CPU diagnostics tools
• If problem persists contact Tech Support for further help

http://www.dell.com/support/article...he-xps-notebook-diagnostic-indicators?lang=en

That said, CPU failures seem to be extremely rare in the 9550 and 9560, based on posts here.

Use caution as pressing the f8 button for diagnostics seems to brick these systems . . .

How much did you undervolt? Did you use liquid metal for repaste?

 

Forgot to mention that my laptop is 9560. Yeah, the LED blinking 2 ambers, 1 white and according to the link you sent it may indicate CPU failures. I agree this case is quite rare as I haven't found any posts regarding this issue.

I use Thermal Grizzly Kryonaut and it effectively reduces the CPU and GPU temperature. Not sure if this one caused the issue. Or you think otherwise?

I am afraid that undervolting may be caused this problem (even though I believe most people say it is totally safe). So, what I did before it is bricked was adjusting the voltage. For about two weeks, I undervolted -106 mV for core, cache, and GPU and everything runs normally without issue. Yesterday I tried to lower the voltage to -125mV for core and cache then tried to benchmark using heaven benchmark. It began stuttering at some scenes so I stopped the benchmark and increased the voltage to -120mV, still, it was unstable. I set the values to -110mV and ran the benchmark again, then this disaster came. The screen froze along with buzzing sound, then it began flickering before eventually blacked out. I forced shut down then when I turned it on I got this POST problem. It won't show Dell logo, only running fan and blinking led. The screen test is normal, reattaching battery doesn't help.

However, I am not sure either if it was undervolting or else, as Initially before I played with the voltage, I updated the BIOS to current latest version and Intel drivers (graphics and thermal) from Dell update. I also undervolted the Nvidia GPU slightly different from the stock curve (never found any issues).

Does anyone have Idea if undervolting can harm this machine?

FYI, I contacted the technician and they worry the issue may come from the motherboard. (sigghh.. seriously..)
Luckily my machine is still under warranty, however, it takes very long time until they can check my machine. I can only wait for them to come

 

I would give it half an hour with the battery unplugged (BIOS and main battery) to give it chance to discharge, you never know your luck.

 

No when I close explorer - no freezes. But when open visual studio, or when trigger UAC prompt - it freezes for ~0.5-1 sec which annoying but A LOT BETTER than complete (infinite) picture freeze I experienced when use drivers from DELL