XPS 15 9560 owners thread.

Has anyone tried hardware encryption on this or the last BIOS?
I have zero expectations but you never know.

 

Hello I had my 9560 serviced under warranty and the motherboard plus palmrest was changed. After, I noticed the gestures on my touchpad werent working anymore. I checked the touchpad section on windows settings, and the only setting there was sensitivity.
i tried doing a windows update and a device manager update. non worked and i noticed that there was no touchpad driver installed and there was a ic2 hid device not functioning properly.
i then followed the procedure in this thread:
http://forum.notebookreview.com/thr...hpad-ptp-driver-with-synaptics-driver.783990/

after doing this, the touchpad did not respond anymore; but i did get the full precision touchpad settings in windows settings after. I updated the driver and it went back to being a non functioning hid device.

I do remember doing a registry cleanup a few days before the service; but as far as I can remember, it the touchpad gestures were working after I did the cc cleaner registry fix. I did save a backup registry, but loading that was still unable to make the gestures work.

Any help would be appreciated, I still think this is essentially a software issue, but Im stumped at the moment.

 

No issue with the latest bios. Flashed no problem for me. Laptop seems to be working normal.

 

Has anyone managed to find a way to get higher RAM speeds working? I just installed a new 32GB G-Skill kit, but it's ramping down to 2400MHz. According to userbenchmarks, some G-Skill can run at 2667MHz.

 

What's the CAS values? Is it 14-16-16 @1200/1300MHz?

 

Max RAM speed supported by the 7700HQ is 2400MHz. You need a 8750H in the 9570 to get support for 2667MHz

 

skylake supports 2667MHz to 3200MHz easily while Kaby and higher can take much more.

 

Skylake can run at higher memory speeds, but official support is 2400MHz. The XPS doesn't allow for memory overclocking.

 

It does support higher MHz with loose timings and HyperX might give errors if 2667/3200MHz is used because its too tight and bios will beep upon reboot saying RAM capacity changed or RAM slot 1/2 is not working or some random errors. Only workaround is to choose modules with loose timings which score better in benchmarks but has little to negligible difference in real world. (What I meant was, its useless to spare money on high end RAM stick that XPS doesn't support out of the box.)

 

You're saying you got a 9560 to run at higher than 2400MHz? I'd love to see screen shots.

 

Nope I don't. I tried a Dell OEM 2400MHz (Micron) on my Alienware 15r2 6700hq model. I ran it in Single channel mode unfortunately it is blacklisted by Intel due to unknown reason since they mentioned incorrect SPD spec. It just worked once and upon reboot I get beep related to faulty RAM but RAM module was fine. Bloodhawk suggested to revert BIOS to very old version wherein Dell usually allows most options and flexible.

 

Here's what CPU-Z is reporting (I never trust the numbers given by manufacturers as they differ from real-use values).

This guy managed to get 2667MHz, so did others on Userbenchmarks.

For reference, I never expected to get above 2400. I only grabbed a set of 3200 because it was just $10 more than the 2400 I was looking at. Figured it would be worth it for better latency values.

 

It seems 2667MHz is missing from SPD data. Its unusual... Have you tried HWINFO and see if it displays 18/19 CAS for 1300MHz? If you want similar CAS timings get standard crucial RAM sticks with CAS 19 for 2667MHz. I don't think Dell supports aggressive XMP 2.x CAS values.

 

Userbenchmarks detects the model of ram, not what speed it's running at AFAIK. I'd love to see some actual CPU-Z screenshots...

 

It's stating what the MHz is that it's currently clocked at too. Mine says it's running at 2400 with user benchmarks. https://www.userbenchmark.com/UserRun/17470791

I don't see 1300MHz. Looks like everything above 1200 is handled through XMP. That's a shame, but it's not a big loss.

I found a couple of other results on userbenchmarks where the person had higher MHz-capable RAM running at 2667 on the 9560.
This one ( https://www.userbenchmark.com/UserRun/9498433) has RAM rated to 3000MHz, but running at 2667.
This one ( https://www.userbenchmark.com/UserRun/14808553) looks to be the same user as well with a separate posted result. I wish we could find the user and see if they did anything special to get the result.

 

Interesting, I still don't know how much I trust userbench, but I wonder what had to be done to get it to run "out of spec" on the 9560.

 

From the looks of it, the user could be an overclocker. Dell usually has less limits on first revision BIOS and maybe that's the reason.

 

That's what I'm wondering too. I think I had seen a few folks on reddit claim they did it too. But that place can be hard to get any answers from, haha.

That's an interesting thought. Looks like they're using eGPUs too, though, and I'm not sure how well those ran on the first revision. It's too bad that info isn't logged too.


Just found this post on reddit. Hopefully the guy can respond as he says he had 2667MHz and CPU-Z screenshots. https://www.reddit.com/r/Dell/comme...pads/?utm_medium=android_app&utm_source=share

 

RAM at 2666 in XPS 15 was reported ages ago. But CAS latency is important - higher clock with more latency isn't much faster. For compatibitilty, other latencies are probably important too, but not declared anywhere.
Faster RAM tends to heat up, so one might get a heat problem. Performance-wise, faster RAM is clearly better in RAM benchmarks and a few very specific real-life situations - synthetic benchmarks tend to shouw under a percent of improvement.

 

I suppose that makes sense. While I wish Dell would give us users more control, I understand why they lock it down.

I'd only kinda notice the speed increase in a couple of my application uses, but for everything else, 2400 should be just fine. Thanks for clearing it up!

 

I've installed 32gigs, 2 x HyperX HX426S15IB2/16 Impact RAM, 2666 MHz, DDR4, CL15 SODIMM, 16 GB on my XPS i7 9560.
Both the BIOS and CPU-Z report 2666 speed, if that matters (about 1% speed gain?).

The upgrade has been urgent and unexpected, I needed to replace 1 of the factory installed 2x8gb SK-Hynix modules, as it died (R.I.P. after 28 months).

 

One more 9560 blew up ;(
https://www.reddit.com/r/Dell/comments/c3lyjx/burnt_out_dell_xps_15_9560/

 

I'm really hoping we aren't about to see that as a new trend with these.

 

It just complements A51M perfectly. As for the battery issues its present since skylake+ machines from Dell/AW.

 

New BIOS https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=T4GMN&oscode=WT64A&productcode=xps-15-9560-laptop https://www.dell.com/support/home/u...N&oscode=WT64A&productcode=xps-15-9560-laptop

 

Will the speedshift register need to be flipped back to "1" via the uefi shell after the BIOS update?

 

You should check with every BIOS update.

 

Hi everyone,
I am trying to update the BIOS and install the 1.14.3 release via Dell Command. The installation produces an error which I am not able to identify.
The Activity Log just shows an error/warning and it says installation completed.

I have, also, checked Dell's website and I see there is a 1.15.0 version. Dell Command does not recognise it cause I believe it has to install 1.14.3.

Any ideas how to troubleshoot this before I install the update manually (via a USB drive---I really wanted to avoid this
Thanks

 

Did you try downloading 1.15.0 and installing it? Dell Command is typically a couple weeks behind.

 

Thanks - I can now confirm that upgrading to 1.15.0 left the speedshift register intact!

 

I had the impression I had to install it from an external USB but after reading the instructions I downloaded the file and ran. It produced a more useful error message.

It appears that BIOS upgraded require the power cable plugged in AND the battery present. Of course, that's the normal but in my case, I have removed the battery to replace it.

So, until I buy a new one, I can't do the upgrade

 

Yes that it is a requirement to help prevent bad flashes.

 

nVIDIA GeForce GTX and Quadro graphic Driver

This package contains nVIDIA GeForce GTX 960M, GeForce GTX 1050, Quadro M1000M, Quadro M1200, and Quadro K1100M driver. It is supported on Dell XPS and Precision systems that run Windows 10 (64-bit) operating system. Graphics drivers or video drivers control the flow of data between the operating system and the display. Some video drivers allow you to adjust the display properties.
Fixes & Enhancements
Fixes:
- Driver update to address Nvidia Security Bulletin (CVE-2019-5675, CVE-2019-5676, CVE-2019-5677).

Enhancements:
- Not Applicable.
Version
Version 25.21.14.2545, A17
Category
Video
Release date
09 Jul 2019
Last Updated
09 Jul 2019
Importance
Urgent

https://www.dell.com/support/home/u...h&oscode=wt64a&productcode=xps-15-9550-laptop

 

What is the current consensus for the XPS 9560 as to preferred source for Intel/nVidia graphics drivers - Dell certified drivers (which are older) or direct from Intel/nVidia (newer)?

 

Anybody has this issue? Look at my screen man it's so embarrassing to say the least. Is it possible to fix these dots? Is it dead pixel? It's 9560 4k
https://imgur.com/V1yX17Z

 

I have a problem

Bloody card reader refuses point blank with my new Sandisk high endurance 128gb card, so much so I thought it was faulty despite it working fine in my dash cam, I can also view it when my dash cam is plugged into this laptop but not with the Realtek built in reader. I have tried the windows update driver and the Dell ones tna, after 20 minutes it shows a drive but just the icon in my computer, no size or anything.

My other 128gb card works fine but that's a generic one.

I assume it is to do with the card controller but I'm stumped how to get it working?

I just resurrected a 2nd gen I5 laptop with no screen and logged in remotely, lone behold the card works fine!

 

After I had my 9560's motherboard and palmrest replaced, my precision drivers stopped working. I believed it was nothing more than a software issue (with a rogue update to the driver that happened the same time as the service maybe). So I did some research, tried recommended fixes with synaptics drivers, and called Dell technical support. The only thing that worked was 2 finger scrolling (after using the synaptics driver),so Dell concluded it was a hardware issue and replaced the palmrest again. After the replacment, still the same issues though.

Can anyone here give some suggestions as to what else I can try. Im out if ideas and it seems Dell is too. Ive attached my present device manager config with the synaptics driver uninstalled so I dont have any precision drivers features nor gestures active at present.

 

@GoNz0 I did a some SD card hacking years ago but haven't touched them in a while. Three thoughts.

1. There are plenty of large capacity SD cards that are pirated (fake packaging, fake stickers, a few lines of fake data so they look like 128GB on a typical system). Search the internet to see how you can determine if your SD card is legit.

2. Alternatively, different format and larger size cards may not work with older hardware/firmware. Some SD cards just are not compatable with some readers. Sometimes a reformatting will work (I found reformatting with a good camera most robust and reformatting with a laptop hit-or-miss).

3. Card reader died.

Sorry I don't know how to get your 9560 card reader working. I would reinstall the drivers or reinstall Windoze from macrum and try with a known good card (obviously you already know that but anyways). You might also check for any physical damage or disloged contacts if possible.

 

Tried various drivers, it still works with every other card I have as well and fills the capacity. It's from Amazon direct as I wouldn't buy from 3rd party but I will check if it's fake.

Sent from my SM-G920F using Tapatalk

 

Then try reformatting the card with a digital camera to see if that works.

 

I did that on the dashcam and laptop where it works, I think it is the new controller Sandisk use on the endurance range that isn't playing with the Realtek controller.

 

Try using H2Testw on the card. Even fakes get sent out from Amazon direct from time to time. I have a 256 gb Samsung that was a fake. After using H2Testw to check it, it failed at about 8 gb of capacity. Contacted Amazon and got it replaced for an actual 256 gb one.

 

Yeah it's fine on the old laptop but it can't cope with it with the realtek drivers.

 

Please anybody help. Is it fixable?

 

Try gently rubbing the screen in a circular motion with a microfiber cloth. Sometimes, that will work to fix stuck or dead pixels.

 

Since yesterday I'm probably happiest owner of XPS 9560 - "just" activated XMP

 

Hello everyone, my XPS 9560 won't turn on. When I press the power button, the laptop flashes 2 amber lights, then 4 white lights and then the fan turns on momentarily. I read somewhere it is RAM failure? I have 16 GB RAM should I replace it? Any one have experience with this?

 

Try one stick at a time

Sent from my SM-G920F using Tapatalk

 

Happened to me... RAM was not seated correctly. Removed and replaced same RAM Dimm. Took 5 minutes

 

I took the original 2 out and placed them back in but didn't help. I'll just buy new ones and hopefully that helps