XPS 15 9560 owners thread.

one at a time?

 

Yea I tried one at a time. Seems odd that 16 GB RAM failed suddenly?

 

The chance in the board being faulty is higher than both sticks of ram going at once. Let's hope I'm wrong.

 

New BIOS

Fixes & Enhancements
Fixes:
- Fixed the issue where the touchpad does not work when systems with Windows 7 operating system resumes from sleep mode.
- Fixed the issue where the TPM option disappears from the BIOS setup menu intermittently.

Enhancements:
- Reduces Deferred Procedure Call (DPC) latency for real-time task performance enhancement, such as audio playback.
Version
Version 1.16.0, 1.16.0

 

Time to wait and see how stable this one is.

 

Problem: Regular 130W charger is no longer charging my 9560. (already changed the DC adapter on laptop)
Bought a USB C 130W charger that works fine, but only 90W is actually available and I get a BIOS message about wattage every time I restart the laptop.
However with the USB C plugged in and charging, if I plug in the regular charger, it will charge when I remove the USB C charger (albeit @ 90W).
Problem is that the GPU is severely impaired @ 90W, (GPU perf is divided by 3; ironically, on battery, Perf is almost normal)
Anyone knows if the docking station with USB C will get me my 130 W ? I don't want to buy another Motherboard

 

Just but a new power socket, they plug into the main board.

Sent from my SM-G920F using Tapatalk

 

That's what I meant when I said I already changed the DC adapter on laptop. (English not 1st language)

 

My girlfriend had a similar issue with her Dell Latitude. Changing to a new charging cable helped her. Do you have access to a different 130w cable to try?

Buying a dock that can 130w over USB-C is a very expensive "fix".

 

Yes, I did try with another identical charging cable.

 

Immediately after installing BIOS version 1.16.0, I saw that I had a problem.

The Event Viewer was filled with errors related to the Trusted Platform Module (TPM). Those errors were accumulating at a rate of dozens per minute. The error said something about there being a "non-recoverable failure" of the TPM. Further it said that, with the "non-recoverable failure" there would be security vulnerabilities, including problems with proper data encryption. Since one of the changes/fixes with 1.16.0 was related to the TPM, I have to assume that the new problem is related to the new BIOS.

So far, the only (temporary) fix that I've found is to re-start the computer. It appears that, when the computer is started and the BIOS is being loaded, there are times when the TPM is not getting loaded properly. A re-start does provide a temporary fix, but, after the computer has been shut down and started again a few times, the same errors will start to accumulate again.

The only two workarounds that I can think of at this time are either not to shut down the computer every night as I normally would or to check the Event Viewer each time I start the computer, and, if those TPM are accumulating, to do a re-start to get the TPM to properly load when the BIOS is loading.

I did try to roll back the BIOS to 1.15.0, but it appears that the changes that were made to the TPM with 1.16.0 don't get rolled back with the rest of the BIOS.

So, it may be the case that this issue will be present until Dell issues a new BIOS that fixes the problem.

If anyone has any other suggestions, I would be appreciate hearing them.

 

No issue here.

 

Yep, I have the same problem!

 

People would likely not even be aware of having this issue unless they are checking the Event Viewer. So, I'm confident in guessing that there are a lot of people with the issue who don't even know that it is happening.

I hope that Dell is aware of the issue.

 

I would appreciate if a couple of people could check something for me in the Windows settings and report back.

Navigate to Settings>Update and Security>Windows Security>Device Security>Security Processor.

Under status, what does it say?

Also, if you click on Security Processor Troubleshooting, what does it say under Error Messages?

Thanks

 

Mine says:

Attestation: Ready
Storage: Ready

I don't have an error message

 

Thanks much for the reply. That will be helpful in my troubleshooting.

Also, are you on BIOS version 1.16.0, and have you had any instances of TPM errors in the event viewer?

I would appreciate if others could also check what it says in the your settings for the TPM.

 

My bios is 1.9.4

no TPM errors in the event viewer, although I do have BTUSB errors. I'm not too worried about those as I'm planning on replacing my wifi card in the future

 

Thanks for the reply.

Am I correct in saying that you are still running a BIOS from over a year ago, which would be the case with version 1.9.4?

I tried something that I hope might have resolved the TPM errors.

First, I went into the BIOS settings for the TPM, and I executed the "clear" option.

Then, I went into Windows settings for TPM, which had been showing error messages. I also executed the "clear" option there.

Clearing in both the BIOS and in Windows should, I think, allow the BIOS and Windows to re-set TPM and properly communicate with each other.

After doing this, the TPM error notifications in the Windows TPM settings did disappear, and Windows said that TPM attestation and storage were both "Ready".

Only time will tell if the TPM errors in the Event Viewer will return. For now, I'm knocking on wood that they won't return.

For anyone who wants to try doing what I did, you need to make sure that you heed the caution to back up your data before clearing the TPM. Because any encryption keys that had been stored will be deleted, there is the potential that data could be lost in the process of clearing. Therefore, you need to make sure that you have backed up your data.

 

I bought a new 8 GB ram and tried it but still have the same 2 orange and 4 lights flicker. I assume its the motherboard and probably won't replace it. Any suggestions on what I should do?

 

I'm having issues with a swelling battery. Has anybody been successful with having dell replace it? My 9560 is out of the initial 1 year warranty period but I purchased 4 years premium support and 4 years accidental damage service.

 

Once out of warranty, nothing you can do about it. Afraid you have to pay.

Sent from my SM-N960F using Tapatalk

 

I've read about a number of issues with swollen batteries for the XPS 9550, but I don't recall seeing many posts about swollen batteries for the XPS 9560.

If you have to replace the battery yourself, you may have trouble even buying one from Dell. The 97w battery for the XPS 9560 has been out of stock for months (at least).

If you buy a battery from a non-Dell source, be very careful to make sure that you are getting a genuine Dell battery. If the BIOS detects a non-genuine Dell battery, it is likely to keep putting up warning messages and/or not charge.

NewEgg has had genuine Dell batteries for the XPS 9560, but they are quite expensive (around $200). A few months ago, I bought one from a 3rd party seller at Walmart.com.
https://www.walmart.com/ip/New-Genu...510-11-4V-97Wh-Battery-GPM03-0GPM03/228395044

It was around $160, but it does appear to be a genuine Dell battery, and everything works the way it is supposed to work.

 

Did you check if these say anything about the battery? I understand not selling batteries is because selling more expensive warranty extensions.

 

I'm waiting to hear back from them. This is a common issue that also plagued the 9550. If they had a battery warranty available at the time I purchased the 9560, I would have gladly purchased it. Dell knows this is a common problem and now offer a battery warranty in addition of premium support and accidental coverage on the new XPS models.

 

Change my battery last year after trackpad started popping up. Found it on Amazon for around $100. Also, easy to replace.

 

Hi everyone!
I own a Dell XPS 15 9560 and yesterday I updated the BIOS through Dell Update to version 1.16. Since then, I have to turn on the PC twice, because the first time it gets stuck on the Dell logo.
I tried restoring BIOS settings (F2) and diagnostics (F12), but it only gives me an unrelated problem, it says it can't change screen brightness.
I'm kinda worried, I need the laptop for work. Do you have any ideas?
Thank you in advance.

 

I've also had the 'stuck on Dell logo (without animation under it) at boot' issue a few times recently. It always seems to get past this with a power off/hard reset. I didn't twig that it might be BIOS update related, but I am also on BIOS 1.16. It's intermittent, and doesn't seem to have done this for the last few days...

 

Since updating the BIOS on my XPS15 9560, I have not had issues like the ones in the posts quoted above, but there is definitely something different going on in the BIOS loading process.

A few seconds after pressing the power button to turn the computer on, I get the Dell logo, as expected. When the Dell logo goes away, a second or two later, the Dell logo re-appears a second time. After that, the process of booting seems to precede as I would normally expect it to. With the Dell logo now showing up twice, the total boot time has increased by about 2 seconds, but, once the computer has finished booting, everything appears to work the way it should work.

I did try going back to the previous version of the BIOS, but, even after doing that, I still get the double appearance of the Dell logo during the boot process. So, there does appear to be something strange going on with BIOS version 1.16.

 

Extremely drunk last night, I managed to fall asleep with a pint in my hand and dropped it onto the laptop. I have never sobered up so fast, turned it upside down, grabbed my tools and within 10 minutes had it stripped down and the keyboard off. Half a can of brake cleaner later on the keyboard and 10 minutes in the oven while I checked and cleaned up any beer (nothing went on the mainboard) I rebuilt it. Half 2 this morning it is up and working as good as ever.

 

Good news: this has been addressed by Dell.

Dell XPS 15 9560 System BIOS 1.170

Fixes & Enhancements
Fixes:
- Fixed a rare issue in which the laptop could be covered in beer by a drunk person.
Enhancements:
- Liquid-sensors inside the laptop casing now activate a 'sobriety field' ©

 

I almost searched for the update…

 

Minor screen blurring and sound can sometimes be very tricky to understand....

New bios is working fine fyi. the real bios...

 

Just an update to this, that my 9560 hasn't got stuck at this point for at least the last couple of weeks. I think it takes slightly (couple of seconds) longer to boot, possibly before the boot animation starts, but it now appears to always makes it through.

 

someone else got the problem with bios 1.16.0 that wake from sleep with trackpad is gone? downgrading to 1.15.0 restores it.
in device manager there is no power option for trackpad to activate that the device can wake the device from sleep.
but with 1.15.0 its also not there and is working..
contacted dell support but they aren't able to solve this problem.

 

I'm going to vaguely state that Dell destroying their own laptops two years after purchase isn't part of what I paid for. Nothing like a broken track pad because of their terrible batteries. Ever since I bought this thing I've had horrible battery life, now it's the thing that destroys the laptop itself. I've never even seen a battery that wasn't from a one hung low company bloat like this. Absolutely atrocious.

 

Hello everyone,
I have a dell xps 9560 i7 w/ 16 gb ram and 1 tb ssd. If I have motherboard failure and need to have it replaced, is it okay if I replaced it with the i5 motherboard? Or can I replace it with a 9550 motherboard?

 

i5 should be okay, 9550 not without issues AFAIK

 

I think there were a few people who upgraded the 9550 to 9560 motherboard (or was it 9560 to 9570?). There were a few hiccups but it was reported to work after some mods.

Just use the search function.

 

I am trying to downgrade from 1.16 to 1.15. This works but every time I reboot the damn laptop automatically upgrades back to 1.16. I have uninstall Dell Support Assist and Dell Update. But it still does it.

Can anyone help to stop this? Thanks

 

Have you tried disabling Wundows Update automatic driver updates?

 

Hi to all.
After a long time, I would like to make a fresh installation and so I need your help.
Could someone put here the link of the last drivers?
Already I have the last one for both the GPU.
I need the link of the last relase of the other I need.
Please.
Thanks

 

go to support.dell.com and enter your service ID. It should give you all the drivers for your model

 

Really thanks for the tips.
Well, I found a lot of new drivers and also an "important" bios update and because I always I am afraid of a bios update... have u suggestions for me?
Its a good idea install it?

 

Nearly 3 years after my purchase, I have had my first 'issue' with my laptop. Sometimes, a single column of pixels on my 4K panel seems to die out and stop working. At random time intervals, it does however seem to return and work for a random amount of time.

Anyone else had issues with this and managed to fix it?

 

Hello guys. Planning on upgrading my nvme drive but when I look at choices there seems to be a number of form factors for the nvme.m2 slot. Which ones would work with our laptop? Thanks

 

Hey everyone, if anyone needs a right side fan (PN: TK9J1) in the US let me know, I have 1 extra from an RMA. Shipping will cover it Please PM me if you need it.

 

Dell just posted a new BIOS on December 27, version 1.18.0.
https://www.dell.com/support/home/u...c&oscode=wt64a&productcode=xps-15-9560-laptop

 

Modified battery algorithm to prolong lifespan and minimize risk of swelling.

So they slowed the charging rate

 

Interesting.

I met a "senior" battery engineer and he said that running these batteries cool is fundamental for long-term performance and lifespan. So slow charge / discharge are avenues.

He also said that cylindrical batteries, as a general matter, perform better than flat ones principally because they don't get as hot. Cylinders don't fit so well in small devices.