XPS 15 9570 Owners Thread

You always were able to, you can do right now. But using S3 sleep causes the still not fixed drain bug after waking up in Windows 10.

 

Since we arent going to see any improvements anytime soon do we really get to return the peoduct back to the store and ask for a full refund, whats the deal really?

Sent from my SM-N950F using Tapatalk

 

lol. You can return to the store anytime to buy a different computer.

But then you have to figure out how to dump the XPS.

 

Im from Europe not sure you get that option. And that was like 4 months ago. Will i get credit as if i bought today and get a laptop with todays value

Sent from my SM-N950F using Tapatalk

 

lol. You definitely get that option.

Read the post more carefully.

 

Havent returned anything unless it was physically and severely damaged. So let me get this straight

You get a dell 9570 for x amount of money. 4-5-6 months pass by and price drops 500 euros. You take it back and you say that theres dpc latency and problems with modern standby and gpu polling the fans and you get to buy the currents gen best offering as if youve paid that money today?

Sent from my SM-N950F using Tapatalk

 

No.

You go to the retail store and they refuse to take back your Dell 9570 because those were design features not defects. So you take out say Euro 2000 cash money from your wallet and buy a different brand computer.

When you return home, you try to sell your defective used Dell 9570 to somebody else on ebay on your own time at a price he or she is willing to pay.

 

I remember people saying on this thread they spoke to dell reps and they told them they are unhappy with the product and all of its flaws and the said they could return them for a refund or is that wrong. It was sometime earlier in the year. I may be mistaken though

Sent from my SM-N950F using Tapatalk

 

Right, but there were posts basically saying that it's Dell's fault that modern standby isn't good...

Some people have been lucky while others have not. I wouldn't count on being able to return the laptop to Dell after months of use.

 

Isn't that maknelly90 infact a Dell-employee, so Dell is infact praising itself here?

Sent from my SM-N960F using Tapatalk

 

https://www.notebookcheck.net/Dell-...-new-XPS-15-convertible-in-2019.420290.0.html

 

So, for what I can decode, 7590 (Coffee Lake-HR NV1650) should be coming in a month, but to be replaced relatively soon (April 2020) with 7500 Comet Lake-H NV1650), with no 10nm Ice Lake in sight for the 15" series.

 

Any of you guys able to update your TB firmware? https://www.dell.com/support/home/d...v&oscode=wt64a&productcode=xps-15-9570-laptop

It fails on me. Says I must update my TB driver first. When I try that, I only get the repair option. And after that, the firmware update still fails.

 

Can you try to update the firmware with anything (TB3 device or accessory ) connected to Thunderbolt 3 port ?

 

Maybe that was the trick needed. But to be honest, I also removed the driver and installed it again before trying with something connected, so that could also be what jiggled it into place. But thanks anyway!

 

Only me that has started to experience some problems like BT mouse stuttering etc after upgrading to the latest BIOS which supposedly fixed DPC problems? Since Windows also installed quite a few updates recently, its hard to know what is to blame for what.

 

Weird concidence, but I experienced kinda the same over the last week, after Windows updates, I had the feeling that the mouse DPI changed, it felt different and somehow slower and laggy and not smooth anymore. I was thinking I just imagined it, until reading your comment.

 

I also experience mouse choppiness (just a few times though) in the last few days... It isn't laggy, but it looks like the mouse freezes for a few tenths of a second, and then responds normally. I don't see the system getting frozen, just the mouse.
I updated to the new BIOS some days ago, but I'm not sure if it's that or some Windows update. I use Logitech USB receiver for the mouse, I haven't tried to connect it with the bluetooth.

 

@splus Same. I use a MX 2s with Logitech dongle. Mouse feels different somehow since some Windows updates...

 

I've actually had those few glitches only when the laptop was doing something CPU intensive, but not during the lighter use. But still, it never happened before...

@maffle Me too, the MX Master 2S, the best mouse eva!

 

I also have heavy mouse glitches when copying files from one hdd to second hdd both hocked to TB dell dock. Touchpad works fine while I cant move mouse until copying finishes.

 

Hmm, I'm on the latest bios, mouse seems to be fine smoothness-wise (MX Master 2s ftw) - but I am using bluetooth rather than the dongle, and swapped out the Killer card with an Intel 9260 if that helps anyone.

 

Actually, when I had mouse glitches I also used a TB dock (a small one, non Dell). But I also did the TB firmware update some days ago. I wonder if it could be the new TB firmware?

 

Are there actually any new TB16 firmwares, or perhaps you are using another dock?

Sent from my SM-N960F using Tapatalk

 

Anyone thinking about buying the new WD19 dock? https://www.dell.com/en-us/work/shop/dell-docking-station-wd19-180w/apd/210-ariq/pc-accessories

 

There is a TB3 chipset firmware update posted here few days ago.
Here it is:

It worked for me when I plugged in my 3rd party TB dock.
But the new TB driver won't update. I'll try to uninstall the old one and install the new one.

 

It says Max Resolution is 3840 x 2160 at 30 Hz. So it can't really do a proper 4k at 60Hz...

 

Why am I not surprised...

 

I think this one supersedes the WD15 (USB-C).
For TB16 successors you should check WD19TB (WD19DC is dual-cable for power-hungry Precisions)
https://www.dell.com/en-us/work/shop/accessories/apd/210-arik

 

This one seems good. But so does the $330 in my pocket...

 

https://www.reddit.com/r/Dell/comments/br9zu8/dell_wont_fix_the_fan_issues_for_the_xps_15_9570/


OH REALLY... it does not impact systems FUNCTIONALITY? Hey, the fans toggle on for no reason all the time, it is loud and annoying, the dGPU gets throttled at 75°c and standby is totally not working as it should be but that doesnt impact anything on the functionality of the laptop... I am done with this company.



Easy illustration of the issue:

https://www.dropbox.com/s/a491n6aem4i48p4/bios160.mp4?dl=0
https://www.dropbox.com/s/32cb1kv29ed28bi/bios1101.mp4?dl=0

https://i.imgur.com/LUSPWPN.jpg Bios <= 1.6.0
https://i.imgur.com/sEbJSAT.jpg Bios >= 1.7.0

https://www.reddit.com/r/Dell/comments/akngpy/incompetent_dell_devs_answer_to_bios_170_fan/

 

I tried. I really tried... I was in contact over 4 different tickets with Dell over the past 5 months about this. I also was/am in contact with Nvidia, but they dont really care or dont see what the issue is here, same as Dell. Both just always saying in the end "it works as intended". Both are incompetent and ignorant. The issue is, that this is kinda a bug in Windows 10 and/or the Nvidia driver. But Dell literally opened the box of the pandora for it, because of this stupid nonsense change they secretly made with bios 1.7.0.

I honestly dont see any hope left. I am thinking what to do now, if I should try to get a 100% money back after 1 year using the XPS, or get a free swap for the 9580. Both is mostly not possible and denied by Dell.

I feel so scamed, because of paying $2000 for this laptop. I am not rich. I cant just throw my money away and buy a new laptop every year like others can. I dont have a good job which can afford that. This laptop was an investment I thought of using for 5+ years.

The only workaround right now is for the fans not to spin up all the time under Windows for no reason with AC connected because of these dGPU polls, is to deactivate the Nvidia GPU in device manager. This brings more issues into the boat though, because modern standby wont work then anymore. This is just an option, if you want to use the laptop with power AC connected all the time really. But then you have a silent laptop.

I talked about it more in detail here:

https://www.reddit.com/r/Dell/comments/bpzpbj/xps_15_9570_coil_whine_and_high_idle_temps/eo0i4pz/
https://www.reddit.com/r/Dell/comments/bpzpbj/xps_15_9570_coil_whine_and_high_idle_temps/eo1au64/

You have to enable the Nvidia GPU once and then disable it again after each Windows reboot, otherweise it creates a drain and the PCIe lanes wont shut down properly. I have made a start script for that on mine with delayed start and delayed HwInfo start. Also be aware that modern standby doesnt work if you disable it, it creates a 100% drain. Also be aware that you cant disable the Nvidia GPU like this, because it is then in a non defined state and creates a drain, this is not so important on AC but on battery.

1. Download devcon.exe from MS, https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/devcon , https://superuser.com/questions/1002950/quick-method-to-install-devcon-exe , extract for 1809 from this cab https://download.microsoft.com/down...stallers/787bee96dbd26371076b37b13c405890.cabfilbad6e2cce5ebc45a401e19c613d0a28f and rename it to devcon.exe.
   
   
2. put it somewhere like I did here, and then create two shortcuts like this:

"C:\Programme (frei)\devcon.exe" enable "PCI\VEN_10DE&DEV_1C8C&SUBSYS_087C1028&REV_A1"

"C:\Programme (frei)\devcon.exe" disable "PCI\VEN_10DE&DEV_1C8C&SUBSYS_087C1028&REV_A1"

https://i.imgur.com/sNZ1kOe.png
https://i.imgur.com/VSAavRb.png

The device number you have to look up for yours in device manager:

https://i.imgur.com/MnFnlJ2.png

right click copy. example: PCI\VEN_10DE&DEV_1C8C&SUBSYS_087C1028&REV_A1\4&1CFD4D04&0&0008

cut off the part after rev_xx

Then go into Windows task planer and create two tasks. First enable the dGPU after login and around 30 seconds delay, the other disable with 40 delay:

https://i.imgur.com/UY2Ok5E.png
https://i.imgur.com/qmhOXh6.png administrator rights checked
https://i.imgur.com/mwGb7bC.png
https://i.imgur.com/77UMjRA.png
https://i.imgur.com/itlrQmN.png
https://i.imgur.com/9rn6ZQV.png

You can put the shortcuts into task menu too: https://i.imgur.com/IN2m31z.png

Check if the shortcuts work by just run as admin and then have device manager open.

Then I also have HwInfo started too after 50 seconds, with "custom auto" fan mode:

https://i.imgur.com/fsrCGRd.png
https://i.imgur.com/NsfAs7w.png

put OpenFanCtrlMin=1 in hwinfo64.ini

Enjoy silent XPS, in combination of disabled turbo, speeed shift max limit to 33, or turbo short 25 and long 15 watt setting in TS.

 

Any news on sound problems (livestreams, podcasts, youtube)? I made all updates available and the sound is terrible. It sounds like the laptop is broken...

 

wow, thanks maffle, this is really good work. btw I admire your stubbornness to solve fan issue with dell/nvidia/microsoft

 

Updated | Dell has not eliminated the DPC latency issues that have been affecting the XPS 15 9570 Notebookcheck.net | May 20, 2019

-----------------------------------------------

Will this one be a new victims due useless engineers?


Update | Buying a Dell Latitude 7400 2-in-1? Initial batches may have wake-from-sleep problems

I hope it will works out for you.

 

The bios of this laptop is awful. The 9570 is the worst laptop that I have ever owned and now I try to sell it and buy other...

 

Let's change the mood with something positive.
Dell corrected what they messed up some time ago when they forced the vivid, rich colors, and have now released a new Intel graphics driver that can change the color gamut to "Natural colors" from the current "Vivid colors". It's a new slider in Intel Graphics Control Panel, in Display, Color settings.
https://www.dell.com/support/home/u...2&oscode=wt64a&productcode=xps-15-9570-laptop

And if you're already updating the drivers, there's a new Realtek audio driver as well, that "improves the audio in VoIP applications."
https://www.dell.com/support/home/u...0&oscode=wt64a&productcode=xps-15-9570-laptop

 

I went back to the 9570 since there really isn't anything else that meets the requirements that I have. I lucked out and found one that undervolts great.

 

I'm curious, how much can you undervolt your new 9570? I'm running -175 on Core and -145 on Cache. I've read somewhere if you undervolt too much the performance actually decreases?

On another note, I changed the SSD to the new 1TB Samsung 970 Evo Plus, and upgraded the RAM to 32 GB. But I also bought some 1.5mm pad and padded the RAM, PCR, SSD and also put the big pad over the VRMs, connecting them to the sink. It all runs cooler now and it seems the CPU can sustain higher frequency for longer time.
I'll post some photos and benchmarks to the other Dell XPS 15 9570 benchmarks + temps thread tomorrow.

 

I can run it at -160mv on both cache and core. I've never had much luck undervolting the core more than the cache though. What should happen is if the core is undervolted too much, it just won't reach as high of an operating speed, downclocking itself.

 

OK. I guess I should experiment a bit with different values and benchmark them all...

 

Or just watch what your max turbo speeds are when you have it under full load (the built in TS Bench works well for that).

 

Where can I find a picture or schematic of the i9 motherboard? Our 9570 has melted it's screen & I would like to see if the damage matches the location of the heat pipes or other high temperature component (I think it probably will).

 

Never mind. I did another search & I've found one.

 

How surprising Kappa

 

?

 

I'm curious - how did it melt? What exactly happened?
Was the laptop "sleeping" in the backpack? Or being used at full power with a closed lid, with external monitor and keyboard?

 

Opinion: What on earth is going on with Dell's XPS lineup? Notebookcheck.com

Veteran editor Douglas Black returns with his opinion on the current state of Dell's XPS lineup: Complacency in fixing the XPS 15's issues and the sudden change of a soldered-on SSD for the XPS 13 2-in-1 are cause for his concern.

"I feel like the XPS division is taking notes from Apple on how to take customers for granted and miscarry a product line."

 

It's my son's laptop - he uses it for his Computer Science degree coursework. He noticed it was getting very hot, so he turned it off, waited 5-10 minutes, put it in his backpack & went home. Next time he turned it on, the screen was damaged & unusable.

That didn't work . Try again.
Photo of screen:
https://1drv.ms/u/s!AuB-3LbkrLQsi33wUNbSSVWJOwLN
Close-up of damage:
https://1drv.ms/u/s!AuB-3LbkrLQsi3llN6emgXhYy5Y0
Laptop photo superimposed on motherboard:
https://1drv.ms/u/s!AuB-3LbkrLQslmue892EyJzQdBye

 

That's normal if you put the XPS to sleep and then put it into a backpack. It is a defect for several XPS generations and is well documented here. Albeit, damage is typically isolated to motherboard and battery.

If the computer were shut down, that overheating would not be normal.