XPS 15 9570 Owners Thread

Maybe sign into Dell’s own tech forum and complain... https://www.dell.com/community/XPS/bd-p/XPS?ref=lithium_menu

 

Yes thats a good idea too. Will do, as this needs to be fixed ASAP.

 

I already did days ago and no one cares there as usual. @pilililo2 @Papusan

https://www.dell.com/community/XPS/...or-XPS-15-9570-since-bios-1-14-0/td-p/7430728

 

Just curious what others get with latest bios 1.14 for the 9570 with Cinebench R15 and Windows 10 1909 and on AC. I noticed a drastic performance loss for mine, now just getting around 1100 even with a -110mV undervolt, where I was getting around 1250 a few months ago still.



I have meltdown and spectre mitigations off via InSpectre, but this seems to be ignored now or some other mitigations really hit the 9570 hard. Really upsetting to see.

 

Dell just preparing you to upgrade!

 

...

 

This is because the CPU Microcode has been updated to fix those vulnerabilities. So even if you turn off software mitigations off, once the CPU microcode has been "fixed" it is no longer vulnerable, but you still have the performance hit. GG Intel.

 

I also notice a loss of performance on my 9570 I9 with every Windows update. About -10% to -15% over the past 1.5 years

 

Dell Command Deploy WinPE Driver Pack
This package contains the Dell Command Deploy WinPE driver pack. To see the list of drivers that are updated as part of the driver pack, go to https://Dell.com/command. Click Dell Command | Deploy, scroll through the list, and click the respective cab file for your system.
Fixes & Enhancements
- Updated release with new drivers.
Version
Version 1.0, A16
Category
Systems Management
Release date
23 Jan 2020
Last Updated
23 Jan 2020
Importance
Optional
https://www.dell.com/support/Home/us/en/04/Drivers/DriversDetails?driverId=JC0KJ

 

@SDeP58 what is this driver pack for?

 

No one tried the new bios 1.15.0?

 

https://www.makeuseof.com/tag/bootable-windows-pe-based-recovery-discs/

 

See Below and see member _sem_ reply on page 292 as well.

https://www.dell.com/support/articl...ers-bios-and-firmware-for-your-system?lang=en

https://www.dell.com/support/articl...s-for-enterprise-client-os-deployment?lang=en

https://www.dell.com/support/article/us/en/04/sln312106/dell-command-deploy-faq?lang=en

 

Hi
do 9570 users see rare events (~2 per hour) where the whole laptop STOPs for whole seconds?
on the 9560 latest BIOS I've matched this issue with hundreds of SMI triggered by the BIOS.
I also see a 4 SMIs every time I change the brightness.

downgrading to an old BIOS avoids the problem
https://www.dell.com/community/XPS/...auses-SECONDS-of-SMI-latency-not/td-p/7477967

 

@pedro estrela dpc latency checker doesnt work under Windows 10, use https://www.resplendence.com/latencymon but it would be no surprise if youre right, I would totally avoid Dell laptops. The outsourced bios company making these have no idea what theyre doing. The reported issue with the c state after boot is still not fixed and I am 100% sure they dont care and wont fix it. Make a ticket at Dell about this dont post in forums. Or post at their dellcares twitter via DM. change for the 1.16.0 bios of the 9560 was the DPC """fix""" backport "Reduces Deferred Procedure Call (DPC) latency for real-time task performance enhancement, such as audio playback.", so I guess your issue starts with 1.16.0

 

Thanks for your comments
This issue was confirmed with latencymon as well. I’m aware of the constant 1ms from dpc latency checker; but we are discussing thousands of ms that are trivially visible by the user (even the mouse stops). Correlated with 200 ring -2 SMI interrupts on all cores that lock the OS.

I did raise a ticket with dell, will tweet to dellcares as well
Bios 1.16.0 had (regular) dpc dhanges; i not tested the previous one because i jumped directly to the one i actually had for a year (checked dell update log to find out)

 

@ maffle what is the bios verion you are using with your xps 9570? Or the best one you can recommend? Im still on 1.2.2 and I'm considering upgrade to newer version which fixes a bit DPC latency issues.

 

I am out of forced reasons on latest 1.15.0. It is kinda a pro and contra list, which I really find annoying and it shouldnt be like that. The pro part is a bit larger for going for latest bios. Yet it has some annoying contra parts, like the always spinning on fans when the dGPU was triggered, or the package c state bug. Pro is of course the better DPC latency and also the "fixed" throttle issue of the dGPU, and I wouldnt advice using older bios anymore too because of the battery swelling issue... I havent noticed a 2 second freeze using the laptop for hours. But sometimes it happens, the mouse cursor freezes for a tiny bit when there is some large work processing. I have noticed this in the past a few times.

 

I think I found a fix for the CPU package c state issue, which was present since bios 1.14.0, at least for me.

I actually remembered, that I had a similar issue before in the past with my XPS 15, that VM support was not working anymore after a bios update (had reported it here in the past too). Windows 10 said that vt-x wasnt enabled in some apps (I wasnt even aware about it just found out by random after an app reported it). I then downloaded the Intel CPU ident tool, and it also said VT-x/vt-d was off! I tried a lot to find out what was causing it (even VT support was set to enabled in bios), and in the end I found out.

I did a "load bios defaults" in bios, set everything back to my settings, and then rebooted... and vt-x was working again!

I just tried the same an hour ago... and CPU package c states are working again on AC and reboot! I tried rebooting several times and c states are working every time!! O M G!!!

Fun fact: I had tried before last week going into bios and toggle c-states on/off/on with no result. I did the same before in the past with vt support... only "load bios defaults" helped. Seems there is some nasty bios bug, that some options shown in the menu are ignored or connected to the wrong internal flag value.

I love Dell.

@pilililo2

 

UPDATE: the SMIs latency problem returned even on BIOS 0.12.1. It happens every 30minutes,

It is perfectly correlated with DellSupportAssistRemedationService that does a full PCI inventory every 30m. Disabling this service avoids the problem (again!).


----
windows_count_smi log:

2020-02-22 13:19:28,504033800+00:00 1582377568.504033800 SMI 192
2020-02-22 13:49:29,709938000+00:00 1582379369.709938000 SMI 192
2020-02-22 14:19:31,464194900+00:00 1582381171.464194900 SMI 192
2020-02-22 14:49:32,292745300+00:00 1582382972.292745300 SMI 192​

DellSupportAssistRemedationService.log

20-02-22 13:19:26,938 [4] [ERROR] Failed to detect audio playing. #StackInfo#
20-02-22 13:49:28,208 [4] [ERROR] Failed to detect audio playing. #StackInfo#
20-02-22 14:19:29,470 [4] [ERROR] Failed to detect audio playing. #StackInfo#
20-02-22 14:49:30,732 [4] [ERROR] Failed to detect audio playing. #StackInfo#
​

(the whole logs are much longer, it ran overnight)

 

Because the problem is now on the service and not on the BIOS, I expect this to affect multiple XPS versions

could anyone that is experienced on WSL to run my script? The full instalation instructions are on the file itself
https://github.com/pestrela/smi_counter

thank you

 

@ pedro estrela why would any sane person have any Dell tools installed on their laptops especially the Dell support assistant remote trojaner?

 

Because the first thing support asks to laptops under warranty is if you have all updates and drivers from their support page.
Which includes this hideous thing.

 

Dell Update updated to v3.1.1 = Download

 

Dell updates are unfortunately not reliable enough to have them install updates automatically. It is healthier to check for updates manually, and install them with a few weeks delay, if you don't see user complaints around here, Dell reddit and their support forum.

For the purpose you mention, it is healthy to buy the XPS with a small SSD where you keep the factory OS for debugging/warranty puproses, while you use another drive regularly.

For serious audio use, you might have to do more than just get rid of SupportAssist ;(

 

Hello,

My XPS 9550 4k just bricked. I'm considering a 9570 4k as an upgrade and would like to know if i can just swap in my hard drive from the 9550 to the 9570 without doing a clean install. Thank you.

 

Search the XPS threads here for potential solutions. Very few 9550s brick so yours might be recoverable.

If nothing works, you could look for used 9550 motherboards. They are not super cheap or super easy to install.

I don't think that would work as the hardware and drivers are significantly different.

If you have a 2.5" HDD or SSD, those only fit inside the XPS models with small battery (and optional cabling-tray).

 

UPDATE about the seconds of Latency:

• Previously I recommended to just disable the services.
  • This is not enough. Something reactivated the services some week(s) later.
• New recommendation: Un-Install all Dell sofware with has "support" in the title.

 

....... http://forum.notebookreview.com/threads/xps-15-9570-owners-thread.817008/page-293#post-10992342

 

I am thinking of upgrading the motherboard of my 9570 to a 7590 motherboard. What do you guys think? It will be compatible? Anyone tried? Because my 1050ti died and if i need a new board the 7590 would be a better deal.

 

You can search the posts here as a few people tried motherboard swaps among the 9550-9560-9570 IIRC. I think the swaps were not simple drop ins.

There were a few panel changes in the series so that would be the first place to research.

Also the BIOS is pretty well locked down. Someone at NBR unlocked the BIOS of some older XPS models but I can't remember who and don't think that is public info.

 

Well at least the connectors seems similar, but yes the BIOS may be a problem..

 

The actual panel part numbers are posted here for the different generations and screens. So you can search for those.

 

Sorry, didn't understood. What do you mean?

 

Hey 9570 owner,

are there still some of you left? I just wanted to share a little hint, which some of you may find useful. Actually it will be useful for all laptops, which are crippled with modern standby.

Remember the talk we had some months ago, how the crappy 9570 would wake up from Bluetooth devices like mice and keyboards, even on battery and lid closed, and it could burn to death?

Well, after a very annoying and frustrating conversation I had with Intel, I found a solution for this issue, by myself.

MS actually secretly implemented a registry flag, you can set, that modern standby devices will ignore USB/Bluetooth HID input while being on battery and the lid is closed. This was just implemented in 1803, and was not documented so far.

Go to:

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power

And add:

dword32: EnableInputSuppression = 1
dword32: LidNotifyReliable = 1 (seems to be optional)

Reboot.

This will just work for being on battery and lid is closed. Will not work on power cord / docked! But this will totally prevent laptop waking up, if you have a bluetooth mouse connected to it and carrying it around in your bags.

Isnt it awesome, how there is no GUI in Windows 10 to set things like this? After years and years and years... there are lots of other flags also in the power registry for modern standby, and most of them are undocumented. There is no way to find out, what they do, for example "DirectedDripsAction=2" which is set on a normal Windows 10 installation, but I have it not set on a Surface laptop of mine, and I don't have any way to find out what it does. Or "EventProcessorEnabled=1" and others, which arent documented anywhere.

A little plea to someone, who still has an original Dell installation of the 9570:
Could you please screencap your "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power" and post it here, so there would be an OEM template, what Dell set as the default. But just if you still have the original Dell installation on your 9570, and didnt do a clean install!

The mentioned flag above I found by pure luke here: https://docs.microsoft.com/en-us/wi...ettings/power-controls-enableinputsuppression The ironic thing is, that the documentation says that the default value would be 1, which isnt the case and seems to be a bug. It says:

Available in Windows 10, version 1803 and later versions of Windows.

NOTE: For versions of Windows earlier than 1903, the default was 0 (disable input suppression).

So mostly if you installed before 1903, and upgraded to 1903 over time, this will be off! Even if not set.

I found the values because I compared a new Surface 7 Pro I had access to, where the registry values were set, and then found out, they were missing on my 9570.

There is also the dword32 EnforceDisconnectedStandby = 1 you can set btw, which always foces disconnected standby mode of modern standby (just means wifi off, not bluetooth), while on battery and lid is closed. This was what the "awesome Dell modern standby update" did btw, nothing more. This flag was also secretly implemented by MS some time ago.

 

This gave me an idea to try something on a Win10 tablet that i got, in which i connect GPS via bluetooth and it keeps polling the device and i cannot put it to sleep. Tried adding the entries above but didnt work for this...

BTW what do you mean by original installation. I got mine last year and as far as i recall i must have not made any windows installation updates and BIOS updates

Sent from my SM-N950F using Tapatalk

 

Hi guys, my son's XPS 15 9570 has been very slow, games freeze, and even browsing just stops intermittently. He is working from home and I have very limited access to his laptop but I managed to do some checks. I opened it, repasted it and repadded it, cleaned the dust and the fluff.

Did virus check - all clean.

I am aware we may simply need to re-install Windows.

However I installed Intel-XTU to see what's what and there's something weird. As the photo shows we consistently get "Current/EDP Limit Throttling", we increased current limit but it just keeps doing it. There's only 10W TDP and the frequency seems to be at 3.4GHz steady, so maybe this is not a real throttle, but an artefact and I should ignore it?

Also on the event viewer I spotted a funny message, but only at one time, but for may processors.

The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 47 seconds since the last report.

 

@therock003 Like I said, this only works for HID (human interface device, keyboard, mice, gamepads) events, no other bluetooth devices. Original installation aka how it came from Dell with Dells registry configurations (if there were any), which are erased when you do a clean install obviously.

 

This is a VERY useful discovery! You need to post this all over the internet.
Well, nobody's going out anywhere these days, but still... This was one of the biggest issues with this, and many other laptops.

Whenever I checked the powercfg /sleepstudy log when my laptop went out of sleep on its own, every single time the reason was the keyboard input. Which was, of course, impossible, because the lid was closed and the laptop was just sitting on a desk.
So, if this registry entry fixes this problem, it's a huge deal. Thanks @maffle!

 

Here's the screenshot of my "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power" regedit settings. I bought my laptop in July 2018 and have kept the original Dell installation. Not sure if Microsoft and Dell updates made any changes...

 

@splus I had access to a newer Ms Surface 7 Pro and noticed it came preconfigured with the two options I mentioned above, that was why I found out about this. Intel totally was no help at all about this, then I told them about the flags I found, and they were like "oh yes, that's kinda a secret and we are not allowed to talk about it, ask your OEM, they have to configure it" ...

So mine looks like this right now:

 

Microsoft is trying to walk the Android path, thinking OEMs will do all the adjustments and set all the settings. But EOMs are totally clueless about anything software related, they just make the laptop, install Windows on it and repackage the drivers from other OEMs and call it a day.

 

Well, I decided today this is the last Dell product I'm ever buying! The fact that my laptop from 2018 cannot sleep correctly and I need to shut it off every time is more annoying than I ever thought it would be. Laptops from 1995 were able to do that, and it just amazes me the lack of care and support on Dell's end when these are known and widespread issues. It really, really sucks because I want to love this laptop.

Out of principle towards Dell's "grab the money and tell them to buy the next model that fixes the issue" tech support, my next laptop, and any future product is not going to be a Dell. Will look at other options in a few years.

You guys are great, though.

Hopefully AMD kicks Intels ass for the next few years and Intel comes back stronger than ever so that by the time I'm ready to purchase there are some stellar options. It feels like performance really hasn't improved much in 5-8 years. The last "HUGE" boost in performance from an Intel update was Sandy Bridge back in 2011.

 

I am also thinking about if I should try to sell my 9570 right now and get a AMD Ryzen4000 laptop, which seems to be even better than we hoped it might get. It seems to be a beast in everything, not just performance, but also temperature and power consumption... and the integrated graphics also smokes the UHD630. Not sure if the Ryzen CPUs even support modern standby or would just come with good old S3. Even though I am sure, they wont have all the nasty bugs this laptop has. No Spectre, no Meltdown, no Plundervolt, incredible performance, great temperatures, low energy consumption, awesome iGPU performance, and and and.

 

https://downloadcenter.intel.com/download/29530/Intel-Graphics-Windows-10-DCH-Drivers?product=126790

Unlocked drivers: We heard how much our users want the freedom to upgrade their systems to our regularly released generic graphics drivers and enable our latest game enhancements, feature updates, and fixes. As of this release, Intel Graphics DCH drivers are now unlocked to upgrade freely between Computer Manufacturer (OEM) drivers and the Intel generic graphics drivers on Download Center. Simply use the exe and enjoy the update on your 6th Generation Intel Processor platform or higher, and don’t worry about your OEM customizations--they remain intact with each upgrade and the OEMs can maintain customizations separately via Microsoft* Windows Update. See the Release Notes section *2 for important information about this update.

No more annoying "tricks" to remove Dell OEM iGPU driver and override with Intel ones.

 

https://www.dell.com/support/home/e...n&oscode=wt64a&productcode=xps-15-9570-laptop

-Firmware updates to address the Intel Security Advisories INTEL-SA-00289

Whos first to play the guinea pig, if you still can revert undervolt with the load bios factory settings trick?

@Papusan get your fingers ready, to include the XPS 9570 in your list of shame.

Also love this change:

- Fixed the issue where the touch screen functions when the system is on and the lid is closed.

Are they serious? After 2 years they notice this? This might also be a reason the laptop waking up from standby with lid closed! I HATE THIS COMPANY.

Edit: Ok so I jumped into the cold water. Undervolt IS GONE with this update! But the load bios "factory settings" trick still works, and gives back undervolt!

Edit : Someone on Reddit claims, his 9570 laptop is missing the restore factory settings in bios, there should be 4 points, he just has 3:


And the default load DOES NOT work and WONT give back undervolt!

I have no idea why this would be the case, mine still had 4 options including the factory restore.

 

What do you mean undervolt is gone? Sorry, I don't get it. Do you mean undervolting with ThrottleStop doesn't work any more after this BIOS update? How could that even be possible? And what does restore BIOS defaults option have to do with it?

Yeah, the touchscreen issue is ridiculous. That's probably what was happening when the reason for exit from standby in powercfg /sleepstudy was listed as "user input"...

 

Read the whole thread...
BLACK LIST. Adjustable voltage control/turbo ratio limits locked out due Win update/Bios

 

My God, I had no idea they were doing, or even able to do, things like this!
This is totally like 1984 for laptops! What the hell is going on with the world today?!?

 

I'm on the previous BIOS 1.15.0, I am not an expert but what would you suggest me to keep my undervolt settings and have overall good performance, stay on 1.15.0 ? Do I need to downgrade the BIOS ?

Actually, performances are good, I have just an issue with the fans which can suddenlly make some noise in light tasks (even with just Google Chrome on).
Also, is there is a way to reduce fan speed when it comes to light gaming (Hearthstone for instance) to have a good balance between performance and low noise ?

Many thanks