Grainy Samsung WSXGA+ replaced with LG = Perfect!

Yes, but I don't see SEC

 

Why should you see SEC if you have not a SEC but a LG?
You say you have the LPLF300, it is LG, it is the good guy, not the bad guy.
The bad guy is the SEC3350 by Samsung, another model...
I have it.
Yestarday the technician change it for another SEC3350, it is as bad as the first, maybe the light leackage is less evident, I mean, same darker zone, but less darker. The rest is exaclty as before, viewing angles, durty whites, sandy grainy surface (I think it is the coating, not the lcd. I do not know if the coating is by Dell and it is the same in every matte notebook whatever display it has got, or if it comes with the SEC only) which tires eyes very soon, etc etc...

 

Oh, but Samsung builds good LCD panel for desktop and TV
What about the CCFL in XPS series ?

 

wow Sir Joe,

that is one ugly screen you got there...

What are you doing against it? Sticking with it or trying to get Dell to take that abomination back?

 

Trying is eufemism. Will not stop in any way till I will got a screen corresponding to the quality promised by Dell, and especifically to me by the Commercial rep., and to the WSXGA+ specs and standard has stated in Dell site.
I also have other problems here, the spanish keyboard not tipying the @ simbol (I am on another pc now) with the right layout, with no keys combination. The USB D/Bay with a piece of plastic broken, and since the technician yesterday opened the laptop, the right speaker has got a terrible distorsion...
I am now formatting and doing a clean install to see if at least the keybord and speaker problems will be solved by software...

 

"HTCDAEB" is what mine says..what monitor is that?? Also, when i click on the device manager and select monitor. i get 2 separate monitor icons saying generic PNP monitors. i click on the one, and get the above mentioned monitor spec. I click on the other and get the SEC3350 spec. So wich one do i have??

 

I guess you have got the SEC3350, let us know how is it.
I also have 4 screens in the device manager, the first says pnp and in properties/details I read SEC3350 among all the things. Then I have 3 generic, I guess is something of the OS or GPU.

 

Is there a way to check what screen you are receiving before your system gets to you?

 

Usually not. I have spent hours reading this whole thread, and I remember to have read something, I think to remember more or less at the beginning... Try to browse the thread... Sorry...

 

I have a suspicion that the unit I received was tampered with prior to my receieving it. For one, I had no plastic covering ANYWHERE, and also my speakers flat do not work. Left one makes no noise, and the right one is BARELY audible at max settings, and has a lot of distortion at that.

 

Received new 1530 yesturday. It has an SEC3350 samsung lcd and is ugly as sin.

I called them up and after getting transferred a couple times and referring to this thread armed with this information I was able to get a service call setup. They are coming out tommorrow night to install an LG LCD.

 

Glad to hear it. Once my new unit arrives, if it is still a SEC3350, I will do the same and b**ch and moan until they make sure I get an LG LCD panel!

 

My right one has got the same problem...
The left is ok...
THe problem is not always present. When I had the technician listening by phone, obviously, it was all ok...
Dell trains its notebook to do that. They have special training camp in Afganistan. A friend of a friend of a friend of the uncle ot a friend of mine saw that in person...

 

Man, Dell must hate these forums. People calling up for specific part options. I don't blame you, though, I have done, and will do the same things.

 

I guess Dell should hate those who, inside it, have the malicious will to keep selling the SEC3350 and the WXGA+ by AUO.
If Dell would ship its notebook, especially High End ones, with good if not superb screens, NO ONE would need to ask for specific parts...
Anyway, yes, of course it would be nice and intelligent from Dell if they would improve their main particularity: the configurability. I like this most in Dell, that I have not to look within many different models or submodels to find all what I need.
They have few models, and each people can choose what to put inside.
So, the next step could and should be to not only allow people to choose if they want a WXGA or a WSXGA+, a 120giga 5400rpm HD or a 200giga 7200rpm one, but allow them to choose the model of WSXGA+ they prefer, the model of hd they prefer, the brand of ram they prefer, etc. Of course, not between all the market options, but among a list of purposes by Dell, models tested by Dell for this specific notebook.
Would be much nicer than now.
I guess there are some bad guys in Dell hierarchy.
As I see that there are many very good one in Dell base level, as my Commercial, and EACH SINGLE Gold Technical Support guy which has answered to my calls in Italy..
They are simply superb in all.
Not the same for French Customer Care (I call from italy but they answer from French, in italian but from French): I spoke with two different girls, one was terribly unkind till the extreme of being offensive and tell me lier. Another one was cold as an iceberg and quite unpleasant. A third one (she was italian) has been much more nice. But she had not much disponibility to listen to me careully and she did nothing for me.

 

What about the CCFL in XPS series ?

 

I copy from Dell's forum, I do not know CCFL, but I remembered that while looking for infos about SEC3350 I topped with this:

You can read the complete message, and other interesting messages about grainy screens and lies by Michael B of Dell, in the thread here:
http://www.dellcommunity.com/supportforums/board/message?board.id=insp_video&message.id=167983&query.id=62238#M167983
That mess. is the last on page 2.
Mine are the one on page 3, by Sergioo... Sounds like Sir Joe...
What is CCFL?
COuld theorically be mounted on a Latitude or it is completely different system and don't fit on a normal 15.4" laptop?

 

I got my 1530 today with WSXGA+ (it's and SEC3550)...and for the life of me I can't tell if there's any grainyness to it or if there's 'light bleed'.

Are there any good test patterns to look at or would it just be flat out obvious?

 

If you like it keep it.
I can only suggest you, sorry if this can offend you, that in case you are not an experienced notebook user, you could have a look around, to your friends notebooks, or in some shop, and see the difference, much better if side by side...
For example, after two hour in front of the SEC I get used to its few brightness, but when I go to the SEC after a while spent on a old Toshiba Satellite, the SEC seem to me very dark.
Honestly I never understood from what can come the grainy effect on a glossy SEC3350, as in mine it is the matte panel to give it a very terrible grainy aspect, sandy, oily, yellowish, dirty, etc...
As I read these same words to define the glossy one, I am confused about it...
But I am not confused about mine. It is terrible, no doubt. I guess that some less experienced users or some people with more tollerance can accept it, but to me it is very bad. Honestly I can't stand in front of it without feeling that my eyes are not happy...
But, in your case, if you like it, just enjoy it, you may have been fortunate.
My new one is a bit better than the one before, speaking about the light leackage. It is still there, but less evident. So, I guess that with a glossy panel it could be fine. Well, viewing angles still are bad in my opinion...

 

no offense taken...

I do now see the 'light leakage' from the bottom of the screen...I can only see it when the entire screen is solid black.

I wouldn't say I'm inexperienced....I'm sitting in front of five different LCD's right now... and the SEC appears brighter than what I have my 19" Philips set to...

I'll just have to start using it and see if the light leakage bothers me...but I really haven't noticed anything grainy...but it's only been out of the box about 20 minutes...

 

Look at a white part of the screen. Does it look perfectly clear white or does it seem to have some texture to it?

 

Well, in my case, I was so happy to receive the new notebook that I "forced" myself to not complain for two days.
So...
Do this: set the desktop with no image, and no icons. Set it at plain white. And see how it is. Change the brightness and play with the viewing angles.
Then do the same with red, blue, yellow, green, and violet.
I do not care about light leackage in startup, as startup last too little to matters...
But especially in the one I had originally, the light leackage was strong and evident. It was at both vertical borders, and ther there was a line form border to border at 2/4 or 2/5 from the bottom, which was noticeably darker...
Also the 4 angles were darker, especially the 2 superior ones. So it seamed as an athomic bomb mushroom, to have an idea... The mushrom well enlightened, the rest darker.
The new one has same darker zones but less noticeable. i notice them anyway.
But what bother me most is the antireflective coating with this really evident dirty aspect. Do you know those special papers for elegant letters, with ancient aspect, and ruvid surface? Well, this coating make the display look like that.

 

Ok, you won me, I was answerign but as I always write a lot you were faster! WE had same intuition... And you used the right word. Textured...
THis antireflective coating is making all textured...
At least, or my eyes are becoming bad, or it is the coating. Not the lcd itself. But in some way also the lcd must do it, or I can't understand all the people experiencing it in glossy version...

 

The problem with the light leakage is eventually all the light completely leaks out and then your screen is just black. Plus, if you get light on your clothing, it's impossible to get out. And don't get me started on the risk of getting some light in your eyes.

 

That's an interesting post, and actually pretty validating to those of us who dislike the grainy, glinty, sparkly screens. The post about the process to detect it was in October. Here we are in Jan. I guess it hasn't been deployed, yet.

I have to disagree that the glint is an inherent feature of LCD making, though. I had a Sony that had zero glint. It was liquid pure smooth reflection. However, I will admit that the fast majority of LCDs I see have at least some.

 

I had no notification of your post... Tell me, what do you mean by that? My english is not very good as you can easily notice by my mispellings... Should have I said leackage? I can't get the meaning of your last sentence, it sounds like offensive, but I can't understand why should you wish to offend me
I just have got a problem which is not imaginary, as you can see in page 35 of this thread where i posted some pics...
And in pics you can't see the terrible antireflective panel...

 

No, Sir Joe, this was not meant to be offensive, only humorous. I apologize for any unintentional offense. I know your problem is not imaginary, I've had bad light leakage before, too. I've seen the grainy screens, years ago.

 

Oh, that's much better! I feel tranquill..
Sonic, I fell so sad. I feel more sad than angry... I really wanted, needed and extected so much a good display. I had so many expectations on this new notebook and on Dell. I will never more be able to buy Dell with calm soul, sure as I was now that I will have no problem. I was SURE, completely SURE that Dell=no-problem. I was so ingenuous... Stupid stupid me...
I would just got the e-mail of some Escalation in Europe, Usa or Latino America who is proven to have got ethic and warmness and who would help me, not because I need it or I bag it, but because I deserve it, Dell Euuropo is ****ting upon Dell Global... It is unsane to see those picture and tell me "that is perfectly fine"...

 

Hi,

I just contacted Dell to get a new screen fitted on my Inspiron 1721, and on the service call it says the following;

WK090 - SERVICE KIT..., LIQUID CRYSTAL DISPLAY..., 17WXGA+, VIDEO ELEC. STDS. ASSOC....

Which model of screen will be sent, and what is the model for the 17" LG please.

Thanks
Guy

 

Same here,

I've asked another replacement for my grainy screen on my Inspiron 1720:

"WK094 SERVICE KIT..., LIQUID CRYSTAL DISPLAY..., 17WUXGA, VIDEO ELEC. STDS. ASSOC...., TLF"

I really really hope this one will be ok.

The screen that came with my laptop had light leakage at the bottom. Unfortunately the first replacement had the same problem and was also grainy.

I can't believe they sell laptops with such mediocre screen.

 

Has anyone had a AUO WXSGA+ screen? I had the sec one and it got swapped with the AUO, despite requesting the LG and being told I was getting it. The AUO was immediately superior. Vivid colours and white whites. But I noticed a dead pixel immediately also, so said I wanted another. The tech was awesome, he said he will get me the ond I wanted, so next day came back with the LG. Sadly he couldn't get it to work (he might have broken something, as the AUO then didn't work). I've since noticed the screen does go but no back light. Trying to get a whole new machine as there are other issues.

Anyways, the part number of the AUO is NX380 I think. Just wondering what others that have had this screen think, and possibly versus the LG...? The AUO did also seem to have a ripple effect under certain light, due to the glossy coating not being evenly applied. (My guess).

 

Hi,

I moaned to dell again, as my new screen still is slightly grainy and there is now dead pixels, also the fan is making a grinding noise. The tech is doing a system swap, so a new laptop is being built for me and my old one will be collected after the new one is delivered. I hope the new laptop has a good screen.

 

So everyone thats had their screens replaced with an LG from the SEC, have all been TrueLife/Glossy?

Where does this leave people like me with a grainy/poor coloured SEC thats MATTE? If I get it replaced with a LG then it has to be glossy right?